A travel agency is concerned with the accuracy and appearance of itineraries prepared for its clients. Defects can include errors in times, airlines, flight numbers, prices, car rental information, lodging, charge card numbers, and reservation numbers, as well as typographical errors. As the possible number of errors is nearly infinite, the agency measures the number of errors that do occur. The current process results in an average of two errors per itinerary. a. What are the two-sigma control limits for these defects? The UCL, equals and the LCL equals. (Enter your responses rounded to three decimal places. If your answer for LCL is negative, enter this value as 0.) b. A client scheduled a trip to Dallas. Her itinerary contained six errors. Interpret this information. OA. The number of defects is less then the lower control limit, so the process is not in control. OB. The number of defects is greater than the upper control limit, so the process is not in control. OC. The number of defects is within the control limits, so it is assumed that the process is not in control. OD. The number of defects is within the control limits, so it is assumed that the process is in control.

A travel agency is concerned with the accuracy and appearance of itineraries prepared for its clients. Defects can include errors in times, airlines, flight numbers, prices, car rental information, lodging, charge card numbers, and reservation numbers, as well as typographical errors. As the possible number of errors is nearly infinite, the agency measures the number of errors that do occur. The current process results in an average of two errors per itinerary. a. What are the two-sigma control limits for these defects? The UCL, equals and the LCL equals. (Enter your responses rounded to three decimal places. If your answer for LCL is negative, enter this value as 0.) b. A client scheduled a trip to Dallas. Her itinerary contained six errors. Interpret this information. OA. The number of defects is less then the lower control limit, so the process is not in control. OB. The number of defects is greater than the upper control limit, so the process is not in control. OC. The number of defects is within the control limits, so it is assumed that the process is not in control. OD. The number of defects is within the control limits, so it is assumed that the process is in control.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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