A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 5.0 minutes pertelephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many calls can these five CSRS handle during this half-hour period? Round your answerto the nearest whole number.calls

Number of CSRs = 5Standard service rate =5 min per call = 30/5=6 callsUtilization rate = 80% = 0.80

Answered: A telephone call center uses five…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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