A grocery store has three open checkout lanes. On average, 45 shoppers arrive at these lanes per hour. The coefficient of variation of the interarrival time is equal to 1. The average service times for all the lanes is 18 customers per hour, and the coefficient of variation of service time distribution for all three lanes is three minutes. What is the percentage decrease in utilization when one more checkout lane is added to the system? Select one: а. 62.5% b. 50%

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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A grocery store has three open checkout lanes. On average, 45 shoppers arrive at these lanes per
hour. The coefficient of variation of the interarrival time is equal to 1. The average service times for all
the lanes is 18 customers per hour, and the coefficient of variation of service time distribution for all
three lanes is three minutes. What is the percentage decrease in utilization when one more checkout
lane is added to the system?
Select one:
а.
62.5%
b.
50%
C.
25%
d.
15%
Transcribed Image Text:A grocery store has three open checkout lanes. On average, 45 shoppers arrive at these lanes per hour. The coefficient of variation of the interarrival time is equal to 1. The average service times for all the lanes is 18 customers per hour, and the coefficient of variation of service time distribution for all three lanes is three minutes. What is the percentage decrease in utilization when one more checkout lane is added to the system? Select one: а. 62.5% b. 50% C. 25% d. 15%
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