3 The M/M/1 Queue During peak time, customers arrive at a bank teller window (with a single teller) at a rate of 23 per hour, where the teller can serve 25 per hour. This problem will allow you to investigate (via a simple extension of the mean queue size formula) the effect of highly-variable service times on our familiar queuing metrics. The diagram below stylizes the queuing system: Waiting Service Caleulate the marginal probability P (T > OT). O a. 0.37 O b. 0.25 O c. 0.63 O d. 0.75 Calculate the mean time a customer spends at the bank (waiting time plus service time) minutes. O a. 30 minutes Ob. 27.6 minutes O c. 2.4 minutes O d. 7 minutes

Practical Management Science
6th Edition
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Author:WINSTON, Wayne L.
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3 The M/M/1 Queue
During peak time, customers arrive at a bank teller window (with a single teller) at a rate of 23
per hour, where the teller can serve 25 per hour. This problem will allow you to investigate (via a
simple extension of the mean queue size formula) the effect of highly-variable service times on our
familiar queuing metrics. The diagram below stylizes the queuing system:
Waiting
Service
Calculate the marginal probability P (T > oT).
a.
O b. 0.25
O c. 0.63
O d. 0.75
Calculate the mean time a customer spends at the bank (waiting time plus service time) in
minutes.
O a. 30 minutes
O b. 27.6 minutes
O c. 2.4 minutes
O d. 7 minutes
Transcribed Image Text:3 The M/M/1 Queue During peak time, customers arrive at a bank teller window (with a single teller) at a rate of 23 per hour, where the teller can serve 25 per hour. This problem will allow you to investigate (via a simple extension of the mean queue size formula) the effect of highly-variable service times on our familiar queuing metrics. The diagram below stylizes the queuing system: Waiting Service Calculate the marginal probability P (T > oT). a. O b. 0.25 O c. 0.63 O d. 0.75 Calculate the mean time a customer spends at the bank (waiting time plus service time) in minutes. O a. 30 minutes O b. 27.6 minutes O c. 2.4 minutes O d. 7 minutes
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