A good example of service recovery is A Calling up the customer on a regular basis and keeping them informed on new organisational developments b Apologising to the customer repeatedly for the mistake C Senior team member calling and apologising to the customer and offering compensation d. Telling the customer to return the defective product and money will be refunded in 10 days
A good example of service recovery is A Calling up the customer on a regular basis and keeping them informed on new organisational developments b Apologising to the customer repeatedly for the mistake C Senior team member calling and apologising to the customer and offering compensation d. Telling the customer to return the defective product and money will be refunded in 10 days
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A good example of service recovery is
A Calling up the customer on a regular basis and keeping them informed on new organisational developments
b Apologising to the customer repeatedly for the mistake
C Senior team member calling and apologising to the customer and offering compensation
d. Telling the customer to return the defective product and money will be refunded in 10 days
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