A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rat specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summariz rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of two supermarkets' customers are shown below. Supermarket 1 Supermarket 2 n = 260 n2 = 300 x, = 84 x, = 83 (a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u, = the population mean satisfaction score for Supermarket 1's customers, and let u, = the population mean satisfaction score for Supermarket 2's customers. Enter != for # as needed Ho: H :

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A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a
specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the
rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of two
supermarkets' customers are shown below.
Supermarket 1
Supermarket 2
n = 260
n, = 300
= 84
X, = 83
(a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u, = the
population mean satisfaction score for Supermarket 1's customers, and let u, = the population mean satisfaction score for Supermarket 2's customers. Enter != for as needed.)
Ho:
H.:
(b) Assume that experience with the satisfaction rating scale indicates that a population standard deviation of 13 is a reasonable assumption for both retailers. Conduct the hypothesis
test.
Calculate the test statistic. (Use u, - Hz. Round your answer to two decimal places.)
Report the p-value. (Round your answer to four decimal places.)
p-value =
Transcribed Image Text:A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of two supermarkets' customers are shown below. Supermarket 1 Supermarket 2 n = 260 n, = 300 = 84 X, = 83 (a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u, = the population mean satisfaction score for Supermarket 1's customers, and let u, = the population mean satisfaction score for Supermarket 2's customers. Enter != for as needed.) Ho: H.: (b) Assume that experience with the satisfaction rating scale indicates that a population standard deviation of 13 is a reasonable assumption for both retailers. Conduct the hypothesis test. Calculate the test statistic. (Use u, - Hz. Round your answer to two decimal places.) Report the p-value. (Round your answer to four decimal places.) p-value =
At a 0.05 level of significance what is your conclusion?
O Do not reject H.. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
O Reject H.. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
O Reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
O Do not reject H.. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
(c) Which retailer, if either, appears to have the greater customer satisfaction?
O supermarket 1
O supermarket 2
O neither
Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. (Use x, - x,. Round your answers to two decimal
places.)
to
Transcribed Image Text:At a 0.05 level of significance what is your conclusion? O Do not reject H.. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. O Reject H.. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. O Reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. O Do not reject H.. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. (c) Which retailer, if either, appears to have the greater customer satisfaction? O supermarket 1 O supermarket 2 O neither Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. (Use x, - x,. Round your answers to two decimal places.) to
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