Online Sales Inc. has outsourced their customer service and wants to construct a control chart for determining whether the 10 customer service employees in the company they’ve hired are under control regarding the number of unsatisfied customers. Online Sales Inc. has sampled 100 service calls from last year for each customer service employee, with the following results:Customer Service EmployeeUnsatisfied customers1202333154285176257188269161028Analyze the data using a p-chart that would provide a 97% confidence interval, identifying the control limits and customer service employees, if any, that are outside the control limits. (use excel to show formulas used)

Answered: Online Sales Inc. has outsourced their…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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Online Sales Inc. has outsourced their customer service and wants to construct a control chart for determining whether the 10 customer service employees in the company they’ve hired are under control regarding the number of unsatisfied customers. Online Sales Inc. has sampled 100 service calls from last year for each customer service employee, with the following results:

Customer Service Employee	Unsatisfied customers
1	20
2	33
3	15
4	28
5	17
6	25
7	18
8	26
9	16
10	28

Analyze the data using a p-chart that would provide a 97% confidence interval, identifying the control limits and customer service employees, if any, that are outside the control limits. (use excel to show formulas used)

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