1. Qawiyyat, a divisional manager for MGSFUND, was meeting with Idayat, a regional director, and telling her about her recent decision not to fire a front desk employee about whom several customers had complained. Qawiyyat discussed the four stages of the decision process. She said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Qawiyyat is using the ________ process. a. employee relations model b. rational decision-making model c. solutions agenda d. focused decision-making model e. interpersonal-decision agenda
1. Qawiyyat, a divisional manager for MGSFUND, was meeting with Idayat, a regional director, and telling her about her recent decision not to fire a front desk employee about whom several customers had complained. Qawiyyat discussed the four stages of the decision process. She said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Qawiyyat is using the ________ process. a. employee relations model b. rational decision-making model c. solutions agenda d. focused decision-making model e. interpersonal-decision agenda
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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1. Qawiyyat, a divisional manager for MGSFUND, was meeting with Idayat, a regional director, and telling her about her recent decision not to fire a front desk employee about whom several customers had complained. Qawiyyat discussed the four stages of the decision process. She said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Qawiyyat is using the ________ process.
a.
employee relations model
b.
rational decision-making model
c.
solutions agenda
d.
focused decision-making model
e.
interpersonal-decision agenda
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