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Community College of Baltimore County *
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Medicine
Date
Feb 20, 2024
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docx
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Providence St Jude Medical Center, Fullerton, CA- CLINDOC/ORDERS 05/2021 • Provided meaningful use analysis for the Cupid module • Provided analysis of the radiology and cardiology departments workflow for patient, inpatient and emergency patient encounters • Assisted with resolving report data issues with
Cupid • Logged all users' issues using the ticketing tool • Followed up and resolved issues with command
center • Assisted in developing a meaningful workflow for cases and appointments • Configured and updated in basket tools for end users • Provided an all-encompassing use analysis for the hospital Cardiology department. CERNER POWERCHART/CPOE Oct—Nov 2020 • Provide support to physicians for
CPOE, Clinical documentation, discharge process, Medication reconciliation, also nursing support clinical documentation, eMAR, flow sheets, plan of care, staff assignment and ancillary support. • Interact and build a working relationship with clinicians to have immediate access to a unified patient EHR that has up-to-the- minute information about the patient including past visits, medical test results and medical devices connected directly to the HER. • Supports the Nurses on how Admit, transfer and Discharge patients on the floor. • Supports the physicians on how to reconcile order rec prior to Admit, transfer and Discharge. • Supports end users on how, AR to manage their patient’s chart, MAR, orders, medications, flow sheet doc, MAR summary. • Acts as a NURSE float and super user on the units. Epic Clindoc Go-Live Support Providence Health, Irvine CA December 2020- June 2021 • Assist physicians and clinical staff with gap analysis from paper to electronic system workflow. • Provided EHR support for one-
on-one go-live support for physicians, clinical and ancillary staff at various sites for a range of specialties on their respective workflows. • Triaged issues with patient information not crossing from Centricity, assisted providers and clinical staff on workflow for invalidating Notes, Entered in Error orders, identified orders (Lab, F/U Referrals, Imaging and Supply) needing to be built, printing issues as well as Auto-print Defaults. • Isolate applications issues minimizing user down time. Assisted physicians and clinical staff creating a positive user experience. • Triaged and relayed questions concerning changes in application to
Command Center/ Help Desk. • Provide resolution or temporary workflow if technical issue was found and could not be remedied immediately.and emergency patient encounters • Assisted with resolving report data issues with Cupi
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