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Dec 6, 2023
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Assignment #1
Project Management (BUS1037)
Case Study: The Home Improvement Project
Q1 What factors and forces contributed to scope creep in this case?
Answer: Scope creep causes and contributing factors include:
In the beginning, the design intended for a straightforward bathtub improvement, but
the desire for a Jacuzzi tub increased complexity and cost.
Anne's aesthetic preferences led to adjustments in the project's scope, as she preferred
a wood frame and tile over the original plastic splash guard.
Due to disagreements about flooring designs, which were inspired by Anne's friend's
suggestions, the scope was expanded by switching from laminate to tile.
Anne needed greater illumination so she could read in the tub, which led to further
electrical work and other modifications.
The issue with the pre-existing laminate flooring had an impact on the choice to
extend the tile into the adjacent bathroom.
Unexpected hot water issues required extra work, including the installation of a bigger
water heater and a new, more energy-efficient furnace.
Q2
Is this an example of good or bad scope creep? Explain.
Answer: This is an example of scope creep, both good and harmful. Good because several
adjustments, such as switching to a Jacuzzi tub, improving the aesthetic with wood frame and
tiling, and updating lighting, increased the project's value and comfort.
Bad because these modifications greatly raised the project's cost and complexity and brought
on unforeseen problems like the hot water issue. Personal preferences and aesthetic concerns,
which might be considered as subjective rather than necessary changes, were what led to the
scope creep.
Q3
How could scope creep have been better managed by the Nelsons?
Answer: Better Management of Scope Creep:
Project requirements and goals should be specified in detail at the beginning.
Make a reasonable budget and a reserve fund to account for unforeseen adjustments.
Discussions about planning and design should be in-depth and inclusive of all parties.
Prioritise modifications depending on how they will affect the project's budget and
schedule.
Establish a well-organized change control procedure and use it to assess and approve
scope adjustments.
To keep track of progress and talk about potential scope adjustments, arrange frequent
project status meetings.
Before making modifications, get the advice of specialists (such as plumbers and
heating technicians) to evaluate potential problems.
To quickly solve problems, maintain lines of communication open between the
homeowners and the contractor.
Maintain an ongoing comparison between the project's scope and the initial design to
prevent pointless additions that can cause scope creep.
Check that adjustments correspond to long-term objectives and the expected return on
investment.
The Nelsons could have managed scope creep in their home repair project better if they
adopted these procedures. They would have been able to keep greater control over the
project's scope, price, and timetable, which would have led to a successful and less expensive
enterprise in the end.
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