Casey Montoya Row 2 11-2-23

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Ivy Tech Community College, Indianapolis *

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MA110

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Mechanical Engineering

Date

Dec 6, 2023

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docx

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4

Uploaded by ccroussore0319

Casey Montoya Stacy Worden MA110 Keyboarding 11/02/2023 Computer Downtime Plan Electronic health records are vital to both hospitals and physicians’ practices. EHR’s are a secure, electronic version of a patient’s medical and healthcare history and they often include sensitive and personal information. The electronic health record automates access to information and streamlines the provider’s workflow, which is why when it crashes it can be catastrophic and detrimental to business operations. There is a significant risk of liability exposure if the clinical staff’s ability to access records is suddenly suspended and the clinician continues with treatment without access to relevant data. When the EHR system crashes the IT team should immediately notify the administrative and clinical staff that the systems are down, and patients should also be informed upon arrival. Providers are highly dependent on the EHR system, and losing access to all of the patient information adds to the complexity of the healthcare system. When providers or clinicians don’t have access to the crucial information providers have to get their information needed the “old- fashioned way.” Any employer should make sure that their providers are efficient in asking patients about their relevant medical history and recording the information before making any
type of treatment decision. Include any crucial questions that must be asked at the beginning of each process. EHR systems most often include checklists for the doctors and nurses and without those lists they must depend on their training and experience to think through the treatment process. Make sure that the doctors and nurses are adaptable and not overly dependent on technology. Administrative staff should always have access to pre-approved paper forms in case the EHR system crashes. Intake staff may not have the opportunity to print out the daily appointment schedules before the outage occurs, in which case a paper sign-in form should be used to keep track of patient arrival. Blank encounter forms and charge slips should also be available, and new patients should be assigned a temporary medical record number until their official record number can be created [ CITATION Bri \l 1033 ]. When IT has notified that the system is back up and running a designated staff member should complete all check-in procedures for the patients seen during the outage. The procedure will review all the encounter forms, billing information, patient summaries, and other documentation and is sent to clear the backlog[ CITATION Bri \l 1033 ] . Physicians must be familiar with paper charts that are used during emergencies and what documentation is necessary to create a complete electronic health record. All clinicians should ask patients about allergies, medications past and current, and recent procedures if that information is unavailable. Lab tests and pharmacy orders will need to be called in, faxed, or hand-delivered, meaning the physicians must decide which tests can be delayed until the EHR is back up and running correctly.
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