ASSESSMENT-3.1

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 3 | P a g e Instructions to Learner Welcome to KAA4050 Management of people and organisation! This KAA unit covers the following unit/s of competency. COMPETENCY DEMONSTRATION This Assessment Task covers the following unit of competency: KAA subject code KAA4050 KAA subject name Management of people and organisation Unit of competency co d e : SITXHRM007 SITXHRM008 SITXHRM009 Unit Title Coach others in job skills Roster Staff Lead and manage people This subject describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues and develop, administer and communicate staff rosters. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the co ach . It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets. This subject also describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the o r g a n is atio n . It requires the ability to lead by example and manage performance through effective leadership. Prerequisite units: None For more information about the units of competency, visit the following sites: h tt p s : / / t r a i n i n g . g o v. a u /T r a i n i n g / D e t a i l s / S I T X H RM 0 07 h tt p s : / / t r a i n i n g . g o v. a u /T r a i n i n g / D e t a i l s / S I T X H RM 0 08 h tt p s : / / t r a i n i n g . g o v. a u /T r a i n i n g / D e t a i l s / S I T X H RM 0 09

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 6 | P a g e  Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet. If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly. Collusion Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary act io n . Collusion or copying from other learners is not permitted and will result in a “ NS ” grade and NYC. Assessments must be typed using document software such as (or similar to) MS O ff ic e . Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm). Competency outcome There are two outcomes of assessments: S = Satisfactory and NYS = Not Yet Satisfactory Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency. If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and “ will” be given another chance to resubmit your assessment tas k ( s) . If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency. Additional evidence If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments. Confidentiality We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the l aw . However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure o f . While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such i n f o rm ati o n . Assessment appeals process If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal. For more information please refer to our policy and procedures by visiting www. K A A . e d u . a u /doc u m e n ts or login to your LMS account by clicking the link h tt p s: / / www . K A A o n l i n e . e d u . a u /c o u rs e / v ie w . p h p? i d = 5 9 .

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 9 | P a g e ASSESSMENT COVERSHEET Unit: SITXHRM009 Course Name: CERTIFICATE IV IN KITCHEN MANAGEMENT Assessment Tool: Assessment 3 Student must fill this section: Student Name: Paul Danielle D. Vidal Student ID: 220071 Privacy Release Clause: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process” Authenticity Declaration: “I declare that:  The material I have submitted is my own work;  I have kept a copy of all relevant notes and reference material that I used in the production of my work;  I have given references for all sources of information that are not my own, including the words, ideas and images of others.” Student signature: Date: Assessment Completion Status Attempt Satisfactory Non- Satisfactory Date Assessor’s Signature Initial attempt   2 nd attempt/Re- assessment   Feedback to student:

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 2 | P a g e 2: What communication techniques can you use when discussing Jo hn ’ s needs with him? As a coach, I will always be “to the point” when I'm talking to john. This will help motivate him more than a long lecture. I will also have a plan ahead and honorable intention to draw his attention on improving more. I will also accept his feedback and give him feedback too. 3: Your discussions have identified that John needs coaching on how to correctly lift and carry bo x es . He understands how to use a truck trolley and where the stock is to be stored in the s to r er oom . The correct procedure was explained to him some time ago but he has forgotten it. Explain the overall purpose of the coaching session to Joh n . The overall purpose of the coaching session is for John to be aware of and to teach him how to perform proper manual handling of stocks. Aside from that, the coaching session will also teach John how to use machines like forklifts. This will prevent risks in duties as John will be familiar with using and performing it. Giving john the actual experience will help him learn quickly. 4: Where can you find information to support your coaching session? Information that will support the coaching can be found in different things. The first option is browsing online. Most of the things can be found online or by browsing different websites. Using internet, you can get most of the information you needed. The second option is through experience. The experience of the coach will give a lot of help to the coaching session. Expressing and showing the experience while teaching will make the coachee learn quickly. 5: What steps will you follow when delivering coaching to John or any of your other colleagues? Briefly explain what occurs at each step in these key principles of training. After setting the goal, it is time now to deliver the coaching to john. Ther are three steps that I will do to deliver it: First step, action plan. This step will show what john needs to do and perform throughout the coaching session. It is based on what the coach and coachee agreed when they are setting their goals. Second step, facing and overcoming the problem. This step shows what problem john is facing. It also shows how john will overcome the problem and what thing did john to overcome it. Aside from that, this step also shows the things, tools, or resources that john uses while performing the task. Third step, assessing and checking the progress achieved. This step talks about testing knowledge. The coach will provide something that will test john understanding. The coach will observe what john did achieve throughout the coaching session. The coach will provide things that will test john like assessment, that will test john’s knowledge and understanding, and repetition of work, to test john’s ability and skills if he can perform the task already on his own. 6: You decide to develop a simple coaching plan to make sure you cover all

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 5 | P a g e provided using this step. I will tell John that this step should be carefully taken.

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 8 | P a g e Section B TASK 1 Your department has five full-time staff of equal seniority and ability. The names of these staff members are: JULIA, SASHA , PATRICK,FRASER, PAUL These staff members have all made requests to have the following days off over the period of the next roster, you must aim to accommodate all requests if possible:  SASHA: Requests all Saturdays off in August  FRASER: Requests to be rostered off or to get late shifts on Saturdays  PA U L : Requests the 13 th -16 th August off (4 days) to go to a wedding  PATRICK: Cannot work Sundays on the 7 th , 14 th and 21 st August.  JULIA: No requests have been made This establishment requires two staff members for the Early shift (7.00 to 15.30) and two staff members for the Late shift (15.00 to 23.30) from Monday to Friday and only one staff member per shift on we eken ds . A third staff member is required for a “swing shift” (09.00 to 17.30) on Fridays to cope with the extra pressure at the end of the week. This is the roster for the last week of July. Please complete the roster for the next three weeks using the blank rosters below. Name Monday 25th Tuesday 26th Wednesda y 27th Thursd ay 28th Friday 29th Saturd ay 30th Sund ay 31st Julia E E E E E RDO RDO Sasha RDO RDO E E E E E Patrick L L RD O RDO L L L Fraser E E L L L RDO RDO

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 11 | P a g e Consideration:

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 12 | P a g e Two staff members must work each shift (Early and Late) and there must be one person on a swing shift each day. On Friday and Saturday evening, there must be an extra person rostered on for the Late shift. Name Monday 25 th Tuesday 26 th Wednesday 27 th Thursda y 28 th Frida y 29 th Saturda y 30 th Sunda y 31 st KEVIN E E E E E RDO RDO MARTIN RD O RD O E E E E E ROBERT E E RDO RDO L L L JEAN L L L RDO RDO E E BASIL L L L L L RDO RDO MARGAR ET S RD O RDO L S L L JOHN L L ANNE S S DAVID S S S Instruction: Develop a continuous roster for 2 weeks using the template bel ow . Use the given considerations above. Name Monday 1 st Tuesday 2 nd Wednesd ay 3 rd Thursda y 4 th Frida y 5 th Saturda y 6 th Sunda y 7 th KEVIN RDO RDO E E E E E MARTIN E RDO RDO E E E E ROBERT E E RDO RDO L L L JEAN L E E RDO RDO L L

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 13 | P a g e BASIL L L L L L RDO RDO MARGAR ET L L L L L RDO RDO JOHN L ANNE S S DAVID S S S Name Monday 8 th Tuesday 9 th Wednesday 10 th Thursda y 11 th Frida y 13 th Saturda y 14 th Sunda y 15 th KEVIN RDO RDO E E E E E MARTIN E RDO RDO E E E E ROBERT E E RDO RDO L L L JEAN L E E RDO RDO L L BASIL L L L L L RDO RDO MARGAR ET L L L L L RDO RDO JOHN L ANNE S S

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 14 | P a g e DAVID S S S Task 3 Using the week beginning Monday 1 st October and ending Sunday 7 th October, cost the roster for all staff members using the following pay r ates : Full Time S taf f : Casual: Monday to Friday $12.50/hour Monday to Friday $15.63/hour Saturday $1 8 . 75 / h o u r Saturday $1 8 . 75 / h o u r Sunday $21.88/hour Sunday $21.88/hour Public Holidays $31 . 25/ h o u r Public Holidays $31 . 25/ h o u r NAME COST Kevin $585.98 Martin $585.98 Robert $726.61 Jean $726.61 Basil $609.38 Margaret $609.38 John $140.63 Anne $281.21 David $468.76 Total Wage Cost $4734.58

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 15 | P a g e Section C Task 1: Team planning meeting Information for students As the manager for a case study organisation, you are required to conduct a team meeting. At the m ee tin g , the team will brainstorm and develop ideas for activities that can be developed to meet strategic goals and ob j e c ti ves . You will need access to:  your learning resources and other information for reference  your Team Work Plan Template  space for a meeting  roleplay participants. Assessment information. Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on: • where this task should be completed • how your assessment should be submitted. Carefully read the following scenario You are the manager of a busy café within the KAA Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sous chefs, two part-time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part-time shifts. The team is tight knit and work well t og e th er . The casual wait staff visit the café socially sometimes and the culture is one of sharing and helping each other out when n e eded . The c af é ’ s vision is to be the most popular café within the local region renowned for its amazing local food and service and vibrant atmosphere. Its mission is to grow the café and its popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it ’ s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable prac ti c es ; and it becomes known for its vibe and atmosphere. Values listed in its Strategic Plan include:  Operating with trust and integrity with each other, as well as with employees and the community.  Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 16 | P a g e sustainably sourced.  Camaraderie through recognising the superior strength and

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 17 | P a g e efficiencies of good team work  Innovation through best practice and change  Openness and transparency in communicating with our employees, customers and the broader comm u n i ty . The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to:  increase local traffic by 25% in the new upcoming financial year  develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area  provide entertainment to encourage people to stay lon g er . A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally. The owner has asked you to develop a team work plan that will include a range of tasks and activities that the café’s staff can carry out over the next twelve months to achieve the key strategic goals and ob j ec t ives . In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve t h em . With the participation of the staff, you are to translate their ideas into actions that they will then carry out. 1. Prepare for a meeting with the team . The meeting will provide an opportunity for all the café’s employees to contribute to the next stage of the bu s in es s ’ s development. You will be collecting ideas about how the team can fulfil the bu s i n es s ’ s ob j ec tives . You are expected to encourage all team members to be innovative and be constructive in their partic i pat i on . Keep in mind that this u n it ’ s focus is on teams working in an effective way, and you are being assessed on your ability to encourage and support your colleagues to do t h is . Review the case study information and write some notes on your plans for the meeting. You will know the other meeting participants, so structure the meeting in a way that is appropriate for these people (your c las s m at es ) . Use appropriate language and social references, too. Write a statement of what the tea m ’ s purpose and long-term objectives are, to take to the meeting with you . This will be just your starting point, th o u g h , as these will have to be discussed and

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 18 | P a g e accepted by all the m eeti n g ’ s participants. As well as leading the m eeti n g , you will be taking notes, and writing up a report af terwar ds . Review the Team Work Plan Template to order the

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 19 | P a g e information you receive at the meeting. How do you want to document the meeting’s proceedings? With a white board, computer and projector, or bu t c h er ’ s paper? Use the minutes of the meeting template in resources section. 2. Write an email to the owner (your as s es s or) . The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the preparations you have made in ( 1. Prepare for a meeting with the team ) and set out what you hope to achieve at the meeting. The text of the email should ask for the date, time, and place of the meeting. Take a screenshot of the email and attach it here with your assessment document. 3. Write an email to your team members (your as s es s or) .

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 20 | P a g e The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. The email’s text should list the café’s three key strategic goals and invite the recipient to a meeting to discuss how the team can achieve these, in particular activities that can be conducted to assist in achieving these go als . It should summarise the goals of the meeting and its importance and encourage the team members to start thinking of activities appropriate for meeting the tea m ’ s goals, and to bring these to the meeting. Include the date, time, and place of the meeting in the email. Take a screenshot of the email and attach it here with your assessment document. 4. Prepare the room for the meeting. Check that there is enough seating for all meeting particip ant s . Every participant should be able to see the whiteboard, and the

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 21 | P a g e seating should be arranged to encourage a group d is c u ss ion . Ensure that all of the physical elements are functioning correctly before the meeting be gin s . You can include the information of room reservation here. Use the meeting room reservation template in the resources section. Or you can simulate this by performing all the requirement in one of our classrooms. Take a photo and attach it here with your assessment. Meeting Room Reservation Form Reservation Name: KAA café team Contact detail/s: Kevin, Christian, Denji, Sunday, Paul Address: Kingsford Academy Australia, Level 2, Room 2, 545 Kent Street, Sydney, Australia Date of reservation: May 16, 2023 Time: 9;00am Number of guests: 5 Number of tables: 1 Number of chairs: 5 Room lay-out: Straight Rectangular Will the food be served? No If yes: FOOD SERVICE: (please choose) Ala Carte: _________________ Buffet: _______________________ Set Menu: _________________ Table d’hote: _________________ Festivals: __________________ Functions/ Events: (please specify): Coffee and Water AMENITY REQUIREMENTS: List of equipment: Notes: Notes: ¨ Blackboard Purpose and Goals ¨ TV Showing sample videos ¨ White Board Buzz session ¨ Microphone Voice out ideas ¨ Projector Overall plan ¨ Internet/ wifi More connected information from web

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 22 | P a g e 5. Conduct the meeting. Begin the meeting by welcoming the participants and giving a summary of the organ is atio n ’ s goals and objectives, and how encouraging innovation in the workplace can support these. Your next step is to establish, and document, the t eam ’ s purpose and long-term objectives and how these support the b u s in es s ’ s goals and ob j e c ti ves . You are being asked here to roleplay a Team Leader, leading colleagues in thinking up new ways of doing things, but you are also a student, asking your student colleagues for new ideas and how they can be translated into a c tio n s . Your team members will all most probably have a favourite café. Bring this out at the meeting, getting them to look at their own motivations as to what they enjoy, and look at how this could be used to motivate others, as well as their experiences of events (music or social activities) that assisted in increasing interest and support of their favourite eatery. Also, be aware that the other students at the meeting will be conducting a meeting on the same topic within a short time of you conducting you r s . So, try to establish your own meeting leadership style. It should be uniquely yours, and effective. Be conscious that you will be modelling effective meeting leadership throughout the meeting. You should consciously behave as a role model for your colleagues, behaving in a way that encourages team excellence. Even though you may think that you know what the business should do, being a leader in this meeting means that you are responsible for engaging and motivating the other meeting participants, leading them in c olla bo r ati on . Not leading them by telling them what to do. When you have conducted the preliminaries, open the meeting up to ideas that the participants have brought with th e m . Document the brainstorm on the whiteboard. Discuss (and record) the ideas the participants give, asking the others for input, looking at it practically, working out what preparation would be necessary, material, personnel, whatever is relevant to carrying the idea to r ealis atio n . While encouraging the team members to find and develop ideas, you are expected to display the following leadership s kills :  Act as a positive role model through your performance  Show support for, and commitment to, the bu s i n es s ’ s strategic goals  Interacting with team members in a positive and professional m an n er .

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 23 | P a g e  Encourage the team members to take responsibility for their own work.

KAA4050 Management of people and organisation Assessmen t 3 Kingsford International Institute | C RI C O S : 03689D RTO: 453 63 | K AA 405 0| Jan 2022 v1.0 24 | P a g e  Encourage the team members to develop innovative approaches to their work.  Model and encourage open and supportive communication within the tea m .  Share information from the wider business environment with the team as appropriate for the situation  Motivate the team members to achieve optimum performance. During the meeting, you are required to demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding As you come to the m e etin g ’ s co n c lu s io n :  Summarise the ideas and activities to have come out of the meeting.  The summary should verify the teams, and each team member’s, expectations, roles and r es po n s ibili ties .  Tell the participants that you will lead and support them in meeting the o u t com es . Finish the meeting by thanking the participants and telling them that you will collate the ideas that they have shared and the activities that they have selected to undertake into a team work plan (attached b elo w ) . with each pers o n ’ s roles and responsibilities clearly set out. Tell the participants when they can expect to have the plan . Give yourself a realistic but challenging time frame for this.

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 25 of 50 Team Work Plan (Reference template for task 1) Team Leader Paul Danielle D. Vidal Date of planning discussion May 16, 2023 Date of review 12 months Plan Idea Goals Preparation Objective Responsible Outcomes Timeframe Retail food delivery Increase local traffic by 25% in the new upcoming financial year They are looking for ways to deliver their goods and services. If you need a new distribution method or have a product that you want delivered directly to your customers' doors, a third-party delivery service is the best option. Manager and courier Increased revenue, as well as potential new members and customers. 3 weeks Packaging that is appropriate Businesses can use third-party delivery to deliver their products and services to customers. These can be outsourced by companies. rather than using their own vehicles, they outsource delivery services to a third party. Manager and courier Increased revenue, as well as potential new members and customers. 3 weeks

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 26 of 50 Food and drink Capable of providing special meals and dishes for free. Manager, Kitchen staff and courier Increased revenue, as well as potential new members and customers. 3 weeks Idea Goals Preparation tasks Objective Responsible Outcomes Timefram e Free membership cards to all customers that will purchase the product of business Develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area Free stuff and food discounts are available to both new and existing members. Members and non-members alike benefit. To increase the number of people on the rosters. and bring in new customers and income. Kitchen and Event Staff To add other individuals to the rosters. and achieve revenue and new customers. 3weeks Participating in hotel- sponsored, partnered, or hosted events may entitle you to a free event pass, discounts, rewards, and other perks. To increase the number of people on the rosters. and bring in new customers and income. Kitchen and Event Staff To add other individuals to the rosters. and achieve revenue and new customers. 3weeks Benefits and freebies can be provided to both new and existing members. Discounts on ongoing earned profits services are offered To increase the number of people on the rosters. and bring in new customers and income. Member To add other individuals to the rosters. and achieve revenue and new customers. 3weeks

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 27 of 50 to both members. as well as non- members. Idea Goals Preparation tasks Objective Responsible Outcomes Timeframe Installing television for sports events live and activity such as sing performance Provide entertainment to encourage people to stay longer A probable menu and food options for events and entertainment (including seasonal events) To serve delicious food to guests who may be attending special events or entertainment. Kitchen and Event Staff For attracting more customers 2 weeks A hotel program that could be used for major events and entertainment. There are special and seasonal occasions included. Increasing the number of customers from various sources. Kitchen and Event Staff For attracting more private events, various leveled, public, and incidental events were facilitated. 2 weeks The advantages and benefits of a potential event for participants and attendees. To gain more customers and potential partnerships and sponsorships for entertainment and events. Kitchen and Event Staff For attracting more private events, various leveled, public, and incidental events were 2 weeks

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 28 of 50 facilitated. Team members’ roles and responsibilities Activity Responsibilities Specific Goals Outcomes Timeframe Owner Handling the whole project or activity Taking care of the whole process of the ongoing activity or project of the business To maintain and follow the process presented in the plan made The whole event goes as it is planned 3weeks Observation and Monitoring Analyzing the event every time to ensure that it is going on smoothly To avoid having mistakes, accidents and errors No incidents reported Daily Manager Leading members Giving every member their obligation and responsible task for the whole event To make the event or work goes smoothly and properly as it planned Staffs or members perform well throughout the event or working hour 2weeks Making decisions Deciding on what plan should be followed throughout the event To achieve the desired goals and objective Goals and objectives are achieved as what is expected 3weeks Chef Cook food Cooking all the meals ordered by customers To serve the best meal included in the menu Positive feedback from customers daily Sou chefs Checking stocks Checking stocks that need to be restocked or purchased To maintain the flow of foods properly in the kitchen The business did not experience shortage in any kind of ingredients daily

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 29 of 50 Kitchen porters Food preparation Preparing and cutting all the ingredients needed by the chef To assist chef on time and without delays A fast-cooking service from chef from their help daily Cleaning Cleans all the dishes that are being used such as plates, glass, bowls, etc. They also maintain the cleanliness of the kitchen To show and maintain the cleanliness A clean and ventilated working place daily Wait staff Preparing table Cleaning the table and setting it up for another customer that will come. To show the cleanliness, orderliness, comfort and cozy type of cafeteria Satisfaction of customers for effort daily Taking orders Taking note of the orders of customers and sending it to the front staff To provide excellent service to customers Customers are delighted due to good service daily

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 30 of 50

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 31 of 50

Task 2: Team work plan project 1. Develop a team work plan. Collate the notes that you took during the m ee tin g , adding any points that you may have missed during the meeting. Where you find that some information is missing, use analytical thinking techniques to generate possible solutions, not forgetting that you can seek input from others as required Use the Team Work Plan Template to list and describe activities that were brought up during the meeting, following each idea through its goals, timeframe, and who is responsible for individual tasks. Ensure that a team member is clearly responsible for each task, and that specific productivity measures are allocated as outcomes for each idea. Each team m e m ber ’ s responsibilities should be collated so each has a clear understanding of what is expected of them and w hen . Save this document as Draft Team Work Plan . Use the Team work plan template that you’ve developed in task 1. 2. Send an email to the business owner (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the project from the outset, including what was discussed at the meeting, until the present time. Describe the attached team work plan, including how it was generated and how it will be monitored. The email text should also ask if the owner wants any changes made to it before it is sent out to the team m e m bers . The email’s text should also ask for the ow n er ’ s authorisation to send the work plan to the rest of the team and delegate the tasks according to the plan Attach your draft team work plan to the email. Take a screenshot of the email and attach it here with your assessment document.

3. Revise your team work plan. Update your work plan to reflect the feedback given to you by the ow n er . Save this document as Revised Team Work P la n . TO: KAA Café Owner FROM: Denji Garcia DATE: May 21,2023 SUBJECT: Key Strategic Goals Key Strategic Objectives Hello, Rupesh!, I met with the KAA Café employees on May 19, 2023, and our team meeting was fruitful and successful. We talked about the three objectives of the strategic strategy. Everyone offered many brilliant suggestions, but we ultimately settled on these three: Increase local traffic by 25% in the upcoming fiscal year is one of three long-term objectives. For more visibility and client convenience, partnering with outside delivery services like DoorDash and Uber Eats is the best course of action. 2. The foundation for weekly neighborhood advertising will be a "specials or loyalty" program that is created and implemented. The membership card program and customized membership cards with magnetic stripes are the finest solutions for this. 3. Encourage guests to stay longer by providing entertainment. The best possibilities are free live sporting events, free movies, and free things to do in a cafe or restaurant. Any queries or issues, kindly let me know. To send the work schedule to other team members and if you wish to make modifications, we need your consent. Thanks a lot, Name Director of KAA Café The owner's notes: - The owner of the bistro has asked you to include a few new goals and delegate a few responsibilities to a spic and span employee named Tristan. Tristan has worked in various locations with a strong café culture, so he is excited to meet the workers and customers at the café. Tristan is not comfortable with computers and will need help with computer-based chores like PowerPoint and word documents. You, as the manager, are responsible for assigning some of Tristan's duties from your work plans and for giving him any coaching he might require to fill in any knowledge and

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 21 of 50 4. Send an email to the owner and your team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (professional but casual and warm) style. It should give a short summary of the work plan and ask for their feedback. Attach your revised team work plan to the email. Take a screenshot of the email and attach it here with your assessment document. 5. Prepare to meet with Tristan (your assessor). Identify any barriers to Tristan taking on the tasks and responsibilities that you are going to delegate to them and think through techniques or processes that you could use to overcome th e m . You will be required to provide mentoring and coaching to support Tristan. Make sure that you understand the differences between mentoring and coaching to ensure that you can provide both during the meeting. You will also be required to evaluate the team m e m ber ’ s skills and provide opportunities for their individual development. Think through how you can do this during the meeting. Use the coaching & mentoring template in resources section. 6. Meet with Tristan (your assessor). TO: KAA Café Owner and Café Team FROM: Denji Garcia DATE: May 21, 2023 SUBJECT: Coaching and Delegation for Tristan Hello, Team and Rupesh! I appreciate you telling me about Tristan. His physical condition would be a great asset in developing our café culture. I'm also happy to give Tristan whatever guidance he needs regarding his lack of computer knowledge. I'll get in touch with him and arrange a time for us to meet so we can discuss any coaching requirements he might have. As part of our work plans, make a plan and work toward assigning the duties that I want Tristan to take on. If you have any feedback of any type, please be sure to let me know. I'll see you all soon, everyone! Sincerely, Garcia, Denji KAA Café Supervisor

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 22 of 50 This meeting will take place at your wo r kst atio n . . First speak to Tristan about the tasks that you intend to delegate to th e m . You are required to implement the techniques or processes you have thought of to overcome any barriers that Tristan presents to taking on the job. When you have gained Tr is tan ’ s agreement, evaluate their computer skills by asking them to open up their internet account and then create a new Word document. Demonstrate how to do this yourself, opening your internet account, creating a new Word document, attach the document to an email and send it. Describe how emails can be sent to a number of people or a group – and that once you receive the email you will access it and then copy the information into the social media pla tf orm .

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 23 of 50 Ask Tristan to demonstrate to you that they can do this. Coach them through the process as necessary. As part of the mentoring component of this activity, you are required to encourage a trusted, ongoing relationship to form between yo u . To do this, you should demonstrate effective communication skills including:  Speaking clearly and concisely  Using non-verbal communication to assist with understanding  Asking questions to identify required information  Responding to questions as required  Using active listening techniques to confirm understanding Before concluding the meeting, ensure that you gain Tr is tan ’ s commitment carrying out the tasks that you have assigned h im . Use the minutes of the meeting template in resources section. 7: Feedback-Reward and recognition project Instruction: You can take a screenshot of all the emails and correspondences you will be making and attach all of it here with your assessment submission. Task 3: Reward and recognition project After 12 months, data shows that your team has exceeded the percentage increase in the number of new local support for the café, and you have decided to recognise your team for their efforts. In particular, one of the casual waitstaff, M aggi e , took it upon themselves to organise a fund- raising event for their grandparent’s care home and arranged the planning and details of it under your direction and support. This resulted in a regular morning tea outing for seniors and a whole new demographic of c u s to m er s . You should single her out for a personal r eward . Q1. Select reward and recognition schemes Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find. The following links will provide some ex am ples . h t t p: / / s m al l b u s i n e s s . c h r o n . c o m / e x a m ple s - employee-recognition-programs- 10883.html https://www.cultureamp.com/blog/20-employee-recognition-ideas- that-work/ Choose and develop at least five examples that would be appropriate for your

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 24 of 50 team in the case study. Q2. Send an email to the owner (your assessor). Healthcare Supplementing a health plan with personalized healthcare alternatives enables employees and their families to design unique health and wellness plans that address both their immediate needs and long-term objectives. Rewards and recognition An essential component of the employee incentives experience is a recognition and awards program since it infuses incentives into each team member's routine. Recognition should be delivered regularly and in real time to achieve this. Recognition based on points Each employee can exchange points for prizes of their choice from a variety of categories, including items, digital and physical gift cards, experiences, charitable giving, and concierge, through a points-based rewards program. Provide a comprehensive selection so that employees may find the rewards they want, whether they prefer electronics, clothing, travel, or music. Rewards and promotions Giving staff bonuses and raises can be a very effective way to motivate them.

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 25 of 50 The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should give an evaluation of the t eam ’ s performance in terms of the achievement of their go als . It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project. Indicate which of the schemes you think would be most appropriate for the team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email. The owner will reply to your email with authority to implement one of the schemes that you have selected. Q3. Send an email to the team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing. The email should mention M a gg ie ’ s efforts and state that she will be the first recipient To: Café Owner Date: May 22,2023 Good day, Rupesh! In today's workplace, acknowledging employees is crucial. They feel driven and powerful when you acknowledge them. Employee commitment to their jobs can be rewarded and acknowledged. Employee appreciation may be established in an organization with the help of a smart award given in the right way and at the right time. I've put in place a few reward and recognition schemes. I've identified some of the most suitable plans for our employees based on their work ethic and dedication to the company. Employees will be able to take care of themselves and their families thanks to these services. These are the schemes:  Healthcare  Rewards and recognition  Recognition based on points  Rewards and promotions If you have any question, please contact me. Thank you. --- KAA Café Manager

KAA4050 Management of people and organisation Assessmen t 3 Kingsford Academy Australia | CR I CO S : 04036M R TO : 45 88 2 | KA A 4 05 0 | v 1 . 0 Page 26 of 50 of a personal r eward . Q4. Send an email to Maggie- a teammate (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank her for her efforts and her innovative approach to achieving the strategic go als . Give her the details of the reward that you are awarding h er . Dear Rupesh and Café Team! On behalf of the administration of the KAA Cafe , I would like to thank each and every one of you for the excellent work you have done. Possessing the tenacity, drive, and dedication to consistently go above and beyond to get the finest results is genuinely admirable. Maggie, we want you to know that the KAA Cafe management team values the time and effort you dedicate to your work and that you will be the first to get a personal reward. We'll give you a certificate and a bonus as a way of saying thanks for your work. Please accept my sincere thanks one more. We are lucky to have each of you on our team. Sincerely, Hello, Maggie We would want to thank you for your amazing efforts, which have generated a great deal of favorable feedback. The cafe might employ this project as an illustration of how a project team can define goals and obtain organizational support because it succeeded in doing so. Your staff feels appreciated and recognized for their efforts because of the thoughtful and deserving homage you made to each of their accomplishments. Once more, words cannot adequately explain how much I appreciate what you have done for KAA Cafe . I want to use your skills in the future. Best wishes name KAA Café Supervisor