Group #7 - Leadership Competencies Table

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LSN Leadership Competencies Table LSN Core Value Leadership Competencies Source (Author, Year) Customer- centricity Focuses decision-making based on customers’ best interests (Indeed, 2023) Builds effective customer relationships (Stockton et al., 2014) Creates an organizational climate that shows a clear commitment to the customer (Stevenson, 2014) Innovation Sets vision and strategy (SHRM, 2008) Develops adaptability and flexibility (Stevenson, 2014) Drives creativity and purpose (Stockton et al., 2014) Knowledge Prioritizes learning, training, and professional development (Indeed, 2023) Demonstrates in-depth knowledge of the company, industry, and technical matters (Kirkpatrick & Locke, 1991) Enhances business skills with drive and commitment (SHRM, 2023) Sustainability (for profit and planet) Understands ethics and exhibits integrity (SHRM, 2023) Grows harmony and emotional bonds (Stevenson, 2014) Promotes diversity and inclusion (Stockton et al., 2014) Customer-Centricity: Focuses decision-making based on customers’ best interests (Indeed, 2023, “Top 10 Leadership Traits,” para. 6) Builds effective customer relationships (Stockton et al., 2014, “Developing 21st-Century Leadership Skills,” para. 3) Creates an organizational climate that shows a clear commitment to the customer (Stevenson, 2014, para. 1) Innovation: Sets vision and strategy (SHRM, 2008, “Essential Leadership Competencies,” fig. 1) Develops adaptability and flexibility (Stevenson, 2014, para. 1) Drives creativity and purpose (Stockton et al., 2014, “Developing 21 st Century Leadership Skills,” para. 3)

Knowledge: Prioritizes learning, training, and professional development (Indeed, 2023, How to Develop the Character Traits of a Leader,” para. 1) Demonstrates in-depth knowledge of the company, industry, and technical matters (Kirkpatrick & Locke, 1991, p. 55) Enhances business skills with drive and commitment ( SHRM, 2008, “Essential Leadership Competencies,” fig. 1) Sustainability: Understands ethics and exhibits integrity (SHRM, 2008, “Essential Leadership Competencies,” fig. 1) Grows harmony and emotional bonds (Stevenson, 2014, para. 3) Promotes diversity and inclusion (Stockton et al., 2014, “Developing 21 st Century Leadership Skills,” para. 3)

References Indeed Editorial. (2023, June 30). Leadership Traits: 10 Top Qualities of Effective Leaders. https://www.indeed.com/career-advice/career-development/top-leadership-traits Kirkpatrick, S., & Locke, E. (1991, May). Leadership: Do traits matter? Academy of Management Executive. https://learn.umgc.edu/content/enforced/640930-M_001034-01- 2218/Leadership%20-%20Do%20traits%20matter.pdf SHRM (2008, March 1). Leadership competencies. https://www.shrm.org/ResourcesAndTools/hr-topics/behavioral-competencies/ leadership-and-navigation/Pages/leadershipcompetencies.aspx Stevenson, H. (2023). Leadership style, emotional intelligence, and organization effectiveness. Cleveland Consulting Group, Inc. https://www.clevelandconsultinggroup.com/articles/leadership-style-emotional- intelligence-organizational-effectiveness.php Stockton, H., Dongrie, V. & Neveras, N. (2014, March 7). Leaders at all levels. Deloitte Insights. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2014/ hc-trends-2014-leaders-at-all-levels.html

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