KULJEET MGT4109-Midterm Case Study 5

MGT4109 Project Time Management and Technology Midterm Case Study (2) MGT4109 Midterm Exam Answer Sheet (2) NAME KULJEET SINGH 41123680 ________________________________ MGT4109 Midterm Exam Case Study (2) You are a project scheduling manager, working for Pria Tel Consulting. Pria Tel Consulting has been contracted by PASK ‐ ‐ Technologies to provide Telephone Technical Support as well as a Customer Support Manual, following the launch of the new PASK Snow Detecto 2000 product line in March 2021. ‐ ‐ The length of the contract is 8 weeks, after which it may be renewed. The Snow Detecto 2000 ‐ ‐ is a snow detecting device which sends signals to a customer’s cell phone via home internet to alert the customer as to when snow must be shoveled. Snow levels display in the downloaded mobile software application. The product is set to launch in March 2021, as the company believes that this will be a particularly heavy snowfall season in Ottawa and is hoping this will be a popular holiday gift. The contract awarded to Pria Tel Consulting has a ‐ start date of March 1, 2020. The first deliverable in the contract is for a Customer Support Guide and Manual. This manual will be produced in the Ottawa office of Pria Tel, written by Robin, ‐ the company’s technical writer. The Manual will take 1 week to produce, at a cost of $5000.00. This manual must be available to all Customer Support staff in order for them to provide Telephone support. Once the manual is complete, it will be distributed via email to all telephone support staff, who will be given 1 day to read the manual before their first scheduled phone support shift. Following the distribution of the manual, Pria Tel Consulting will provide Phone Support to all PASK customers who ‐ purchase the new Snow Detecto 2000 ‐ ‐ device. Support will be offered 7 days a week, from 10am to 8pm each day. IT Updates to the Telephone and Computer Systems at all Pria Tel ‐ offices, responsible for all offices, are conducted between 6:00am and 8:00am and Daily Office Cleaning takes place between 8pm and 10pm each day. The project scheduling manager is not responsible for the cost or schedule for these activities. Telephone Coverage will be handled as follows: Ottawa Office:  10am to 8pm Saturday, Sunday, Monday, Tuesday  Staff – Edrei, Pat, Tina, Krishna – each available to work a MAXIMUM of 40 hours per week at a rate of $18/hr Each Customer Support employee will have to certify that they have read and understood the Customer Support Guide and Manual before beginning Phone Support work.

The contract also stipulates a Quality Assurance milestone task – all staff are required to record 1 hour of customer support calls during their first shift doing telephone support. These call recordings will be submitted to PASK Technologies to ensure quality standards and customer service principles are being met. You are the Scheduling Project Manager for Pria Tel, ‐ responsible for the scheduling for ONE office only:  STUDENTS WITH FIRST NAMES BEGINNING WITH A to M: Ottawa Office Please show the Resources you scheduled for this project (Screenshot from MS Project) (4 marks) 2. (a) Depending on your first name (A M ‐ or N Z) ‐ show the Calendar (with working hours, such as 10 ‐ 8) for ANY ONE of your staff members for March 20, 2021. (Screenshot from MS Project) (4 marks – 2 for part (a) and 2 marks for pa rt

3. What is a milestone stipulated in this contract? How did you show this in MS Project? (4 marks) There are two significant milestones in the project stated for PASK Technologies and Pria-Tel Consulting: 1.Completion of the Customer Support Manual (Milestone) - Description: This milestone indicates the completion of the Customer Support Manual by Robin, Pria-Tel Consulting's technical writer. - The date is March 7, 2020. - Importance: The handbook is a critical product necessary for successful telephone technical assistance. Completing the guidebook is a significant milestone in the project. 2. Evaluation of Project Contract Renewal (Hypothetical Milestone) - Description: This milestone indicates the time at which the project team will decide whether to extend the contract with PASK Technologies beyond the original 8 weeks. - Date: 8 weeks following the project's commencement date (assumed) PART B- The specific dates for the milestones will depend on the actual project schedule and the timing of activities. However, I can provide some expectations based on the information provided in the original project description: a Quality Assurance milestone task 5. Please paste a view of your complete GANTT Chart, including tasks, here. (8 marks – 4 marks for content, 4 marks for formatting)

6. What additional questions would you have asked? Is there information missing? What additional information wo uld have been useful to your scheduling process? (1 mark) I would ask the following extra questions to better understand and ease the scheduling process for the PASK Technologies project: 1. Task Requirements: Are there any unique job dependencies or limitations that must be taken into account while planning the project? Is it necessary, for example, to complete the Customer Support Manual before beginning telephone support? 2. Resource Availability:Do we have a clear grasp of the availability of personnel, such as Robin (the technical writer) and the phone support staff, so that we can correctly plan and devote their time to project tasks? 3 Critical Pathway: What are the important project tasks that define the total project duration? The important path must be identified for project schedule management. 4. Criteria for Contract Renewal: What criteria will be used to evaluate the contract's possible renewal after the initial 8-week period? Understanding these factors might help you prepare and make decisions. 5. Client Achievements: Is the customer, PASK Technologies, expecting any specific milestones or deadlines that should be included in the project schedule?