Week 4 Discussion Response:
The null hypothesis and alternative hypothesis are (H0) "the grass seed bags will weigh 50
pounds and the alternative hypothesis is (Ha) "the grass seed packages have 50 pounds of product
for each pack". The critical value for this situation is 0.05 on account of the degree of importance. The
null hypothesis is dismissed as it can't be demonstrated however can come up short/fail. In a call center industry, hypothesis testing can be utilized to make correlations between different call volumes for backend and frontend. It can likewise be utilized to depict the sort of incoming calls during a specific day or time. In my current workplace, we are always hiring especially now that we have lost over 6 field staff members. A hypothesis testing could be utilized to help decide whether the current preparing material necessities improvement or the ongoing quality is great. The field staff are trained by riding along with an experienced area lead for two weeks and then work semi-independently after two weeks. In this stage managers can break down on the off chance that there are any issues, assuming materials were to par with the work that needs to be completed and if important details were examined. This is undeniably required before they move to full independent status. In the past, we have had the option to make adjustments in training material in view of the information an expert is showing during their semi-independent training. This has been a great resource that lets us know whether a staff member is expected to remain in training for a bit longer while we help them contact review and understand the training materials to be an effective trained professional.
