LA025621_CHCLEG001_SA2 FINISHED
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TAFE NSW - Sydney Institute *
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CHC32015
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Management
Date
Apr 3, 2024
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Skills Assessment 2
Unit code, name and release number
CHCLEG001 - Work legally and ethically (1)
Qualification/Course code, name and release number
CHC32015 - Certificate III in Community Services (2)
Student number
RJLHG28FV3
Student name
Monique Walden
Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the OLS when you upload your assessment.
This assessment is my original work and has not been:
plagiarised or copied from any source without providing due acknowledgement.
written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
Page 1 of 11
Resource ID: CHC32015_Certificate III in Community Services (2022)
Version:
2.0
Date created:
13 December 2023
Date modified:
01/04/2024
For queries, please contact:
Community Services Teaching Section
TAFE Digital, Strathfield
© 2022 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
The content in this document is copyright © TAFE NSW 2022, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 1 April 2024. For current information please refer to our website or your teacher as appropriate.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
Page 2 of 11
Resource ID: CHC32015_Certificate III in Community Services (2022)
Assessment instructions
Assessment details
Instructions
Assessment overview
The objective of this assessment is to assess your knowledge and performance in how to identify and work within the legal and ethical frameworks that apply to an individual job role.
This applies to community services and health workers who play a
proactive role in identifying and meeting their legal and ethical responsibilities.
Instructions for this assessment
This is a skills-based assessment in which you will be assessed on your ability to demonstrate the skills required for the unit CHCLEG001 Work legally and ethically. This assessment is in two (2) parts:
Part 1
: Complete the table Policy Frameworks and Continuing Professional Education
. Please watch the following YouTube video
before attempting Part 1.
Part 2
: Case study (Policy Development) with three (3) questions. For parts of this assessment, you will need to access the Indigo Community Services and Health Hub
. The URL is:
https://share.tafensw.edu.au/share/file/070bc245-2c80-4818-
878a-786ad9a00cfb/1/Indigo.zip/index.html
Before completing and submitting this assessment, you must read
through the LibGuide and all required learning resources for this unit.
This is a written assessment and it will be assessing you on your knowledge of the unit.
Submission instructions Once you have completed this assessment, you are required to submit it for marking via the OLS.
It is important that you keep a copy of all electronic and hardcopy
assessments submitted to TAFE Digital and complete the assessment declaration when submitting the assessment.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
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Resource ID: CHC32015_Certificate III in Community Services (2022)
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Assessment details
Instructions
What do I need to do to achieve a satisfactory result?
This unit is competency based. In order to be deemed competent in this unit you must satisfy all elements specific to the unit and the essential knowledge and critical aspects of assessment in a range of situations. The assessment has been developed to cover these criteria and your TAFE Digital teacher will review all you work and assess your overall result to deem you competent.
Please reference your work – referencing guides are available on the OLS.
Assessment feedback, review or appeals
Appeals are addressed in accordance with Every Student’s Guide to Assessment in TAFE NSW
.
Specific task instructions
The TAFE assessor will use the instructions and the criteria in the tasks and activities to determine whether these have been satisfactorily completed. Use these instructions and criteria to ensure you have demonstrated the required skills and knowledge.
Part 1
This part of the assessment requires you to complete the table below. Please watch the following YouTube video
before attempting Part 1.
An example has been provided for you and there are two tables for you to complete. The first table requires you to think about Policy Frameworks. This framework is the collection of policies within a workplace, developed to govern staff behaviour and operational activity within the organisation. Consider the legal and ethical considerations that organisations and their individual workers need to make, regarding the policy framework of their service. Once you have identified these considerations, think about possible consequences for any breaches of these legal and ethical requirements. The second table requires you to think about continuing professional education in a community service context. Consider the legal and ethical responsibilities of workers and organisations, in terms of the ongoing training and skill development of staff. Consider the legal and ethical considerations that organisations and their individual workers need to make, regarding the continued professional education of staff within their service. Once you have identified these considerations, think about possible consequences for any breaches of these legal and ethical requirements.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
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Resource ID: CHC32015_Certificate III in Community Services (2022)
In the 2
nd
column you should identify the legal and/or ethical considerations for:
The organisation
The individual worker, and
Whether these considerations are at the local, State/Territory, National or International level (tick the relevant boxes)
In the 3
rd
column you should identify the consequences for any breaches of the legal and/or ethical considerations for:
The organisation, and
The individual worker
Please note
: As an example, the 1
st
row of the table has been provided (in red) to show you how Part 2 should be answered. This example should not form part of your assessment.
Category
Legal and/or ethical considerations in the workplace for:
the organisation and individual worker, and the location impact
the individual worker, and
whether these considerations are at the local, State/Territory, National or International level
Consequences of breaches of legal/ethical considerations for:
the organisation
the individual worker
EXAMPLE:
Children in the workplace
(i.e. where children may be present but are not the primary recipient of support)
☐
International
☒
National
☒
State/Territory
☒
Local
☒
Legal and/or ☒
Ethical
For the organisation and the individual worker, there
will be legal considerations regarding duty of care, work health and safety, child protection and mandatory reporting to ensure the safety of a child in the workplace. For example, a legal consideration for an organisation would be to ensure that all employees coming into contact with children in the workplace, have appropriate WWCC clearances.
There will also be ethical considerations for the organisation and individual worker to consider. For example, whether a child is being put in unnecessary
danger from equipment being used, if there are inadequate hygiene facilities, or inadequate supervision, and whether workers are being distracted by the child in the workplace.
☒
Organisation
☒
Individual Worker
For the organisation and individual worker: When a duty of care is owed to a person, and it is breached as
a result of negligence resulting in injury or damage, the injured person can sue the organisation or individual worker who breached the duty of care for damages. This can include: Compensation for pain and suffering, and loss of enjoyment of life caused by physical injury, psychological injury, or both.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
Page 5 of 11
Resource ID: CHC32015_Certificate III in Community Services (2022)
Category
Legal and/or ethical considerations in the workplace for:
the organisation and individual workers and the location impact
the individual worker, and
whether these considerations are at the local, State/Territory, National or International level
Consequences of breaches of legal/ethical considerations for:
the organisation
the individual worker
Policy Frameworks
(150-250 words)
☐
International
☒
National
☒
State/Territory
☒
Local
☒
Legal and/or ☒
Ethical
Please provide a brief explanation below for each category you have selected:
☒
Organisations
☒
Individual Workers
Consequences of breaches:
For organisations
Mandatory reporting
WHS
Code of ethics
Privacy and confidentiality
Duty of care
-Provide training to all staff and provide access to all policies and procedures for the organisation.
-Conduct audits to make sure the policies and procedures are being upheld by the staff.
-Make sure the policies and legislations are up to date
Ensure your workers have a safe workplace and are able to take accountability
Knowing the obligations and rights in the workplace
For individual workers
It is the employees responsibility to adhere to, follow and practice all policy’s and procedures outlined by the organisation to ensure the safety of themselves and others For organisations
A fine or penalty can be issued
Loss of license/s
Loss of business
Loss of reputation
More incoming complaints and customer distrust
Injured workers or clients
For individual workers
Written warnings
Fines
Disciplined from organisation
Have to do extra training in regards to the breech before getting more shifts
Loss of employment
Demoted from position
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
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Resource ID: CHC32015_Certificate III in Community Services (2022)
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Continuing professional education
(150-250 words)
☐
International
☒
National
☒
State/territory
☒
Local
☒
Legal and/or ☒
Ethical.
Please provide a brief explanation below for each category you have selected:
☒
Organisations
☒
Individual Workers
Consequences of breaches:
For organisations
Ensure clinical staff are licensed and registered
All employees must complete an induction and do a training pack before starting and or continue to complete training modules throughout the year and keep the information for training up to date to ensure employees are upholding their skills
Provide paid study leave for employees to complete training, or provide time off duties in their shift to do the training
Make sure everyone’s training is up to date
For individual workers
It is the individuals responsibility to attend the training days your organisation organises
Make sure your training modules are up to date.
If you don’t know how to do something ask for further training and support and don’t be afraid
to ask questions to clarify things.
Be honest about your experience and competency with your organisation
For organisations
Penalties and fines can
be issued
Loss of reputation
Injured workers or clients
More audits to make sure everyone is trained to do their job properly
More incoming complaints if workers are not delivering the best service that the clients deserve
For individual workers
More incoming complaints
No job satisfaction
Unable to deliver the best service or do your
job as best as you can for your clients due to lack of training.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
Page 7 of 11
Resource ID: CHC32015_Certificate III in Community Services (2022)
Part 2: Case Study – Policy development
Review the Indigo Policy Review and Evaluation
Policy
,
and then answer the following three
(3) questions.
https://share.tafensw.edu.au/share/items/c946d3d5-f5e2-4f14-8f95-f09c16e44e30/0/?
attachment.uuid=07671037-2a85-40ab-982d-4563e43fd758
1.
You may be required to develop and review organisational policies and procedures as
part of your role. Identify four (4) things you should consider as part of this process.
In your response, consider what the policy aims to do, who you might need to consult with and how the policy will be maintained.
Get input from employees, managers, supervisors, senior staff, committees, clients and community members to make sure the policies and procedures suit everyone and work for the people actually doing the work and clients receiving the service.
Identify if there is a need to update the policy.
Draft the policy, get it endorsed and find a way to implement it.
Ensure the legislations are up to date.
2.
There are many considerations to be made when updating or developing policies and
procedures. Explain these considerations, ensuring you include information about the following (a-e) and how the process of updating or developing policies and procedures, can be influenced by these things.
a)
Timeframes for review.
Policies should be reviewed when the need arises, whether it be that legislations have changed, or maybe an incident has occurred, but typically they are reviewed every 1-3 years or as required.
b)
Legal requirements.
Ensuring when updating and developing policies and procedures that the legislation is up to date and current.
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
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Resource ID: CHC32015_Certificate III in Community Services (2022)
c)
Stakeholder engagement in the policy development/review process.
• When updating and developing policies and procedures get the input from employees, committees, clients, clients families and the community. Consider how many stakeholders to engage and how- whether it be in email, in writing or face to face.
d)
Translation and reflection of policies in daily practice.
The policies and procedures need to be relevant to the people that need to use them and they need to be realistic so they can be applied and reflected in their daily practice. The policies and procedures should be outlined in a simple and clear manner with definitions of meanings so its easily understood and everyone knows what is expected of them.
e)
A service’s approach to equity and inclusion.
The procedure should be fair and equitable and not exclude people of certain race, age, gender, ability, religion or culture.
The policies and procedures should be available in all languages.
(100 – 150 words)
3.
Read the information below and then answer questions a) and b) that follow.
Below is a sample ‘Interactions with Families’ policy and procedure document from Karita Family Support Services.
Imagine you have just started working at this service and the manager gives you this policy as part of your induction to the service.
As you read the policy, you notice a number of issues with the policy which will need to be identified and addressed with the manager of the service.
You speak with the manager about some of the things you have noticed, and she asks you to put it in an email to her because the service is going through a Quality
Improvement Process and it would be good to know what changes are required, to the service’s policies (see policy below and additional questions following).
SAMPLE POLICY: INTERACTIONS WITH FAMILIES
Karita Family Support Services and the family workers, community service workers and all other staff operating as members of the Service will use every endeavour to build positive, respectful and equitable relationships with families that are maintained in a way that:
encourages all members of the family to express themselves and have a sense of autonomy;
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Resource ID: CHC32015_Certificate III in Community Services (2022)
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allows families to participate in activities and programs that develop self-reliance and self-esteem;
maintains at all times the dignity and rights of all family members;
has regard to the family and their cultural values; and
has regard for the age, physical and cognitive development and abilities of each person accessing Karita Family Support Services. PROCEDURES
Family and community workers will use every opportunity to develop an atmosphere within the environment that is professional and supportive.
Each family will have the opportunity to engage in unhurried individual interactions and conversation with their worker that are meaningful, and which support the acquisition of new life skills.
Family and community workers will actively interact with all family members and respectfully respond to their comments, questions and requests for assistance.
Family and community workers are to support the development of trusting relationships.
All efforts by all family members to communicate are responded to sensitively and appropriately supporting a feeling of safety, security and confidence.
All family members will be supported by family and community workers to regulate and manage their own behaviour, respond appropriately to the behaviour of others, and communicate effectively to resolve conflicts.
The dignity and rights of every person will be maintained at all times.
OHS Legislation – Community workers will at all times work in accordance with the requirements of the Occupational Health and Safety Act 2004.
Policy version date – September 2018.
Policy review due September 2019
a)
Draft a short email to the manager of the Karita Family Support Service which includes details of three (3) issues within the policy that need addressing. When formulating your email to the Manager, consider the following:
Has the policy been reviewed regularly against current (up-to-date) legislation and standards?
Would someone reading the policy know which legislative and ethical responsibilities inform the policy?
Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
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Resource ID: CHC32015_Certificate III in Community Services (2022)
b)
What suggestions can you make for improvements? In your email to the manager, include at least two (2) suggestions for work practice improvements aimed at assisting this service, to improve its responsiveness to their legal and ethical requirements.
Dear Manager
Thank you for asking me to review the sample policy: Interactions with families,
the three issues I’ve identified are;
The OHS legislation is not up to date, Occupational Work Health and Safety ACT 2004 is now Work health and Safety ACT (WHS) 2011, legislation will have to be reviewed and updated. The policy was meant to be reviewed in 2019 and this version is definitely in need of updating.
The language is not consistent, you refer to employees as; community workers, Family workers and community service workers and may confuse people, stick to one
and make it consistent throughout.
The policy doesn’t recognise the inclusion of equality for genders or race.
Two suggestions I have identified are;
Have an alert system or put in a calendar reminder for it to be reviewed and or updated each year or assign someone/ a group to review it once a year or as needed.
Ensure you review policies and make sure legislation is up to date, subscribing or registering to certain publications or websites will inform you of updated legislations or any changes made to them.
Kind regards,
Monique Walden Document title: LA025621 CHCLEG001 Ed 27 Skills Assessment 2
Page 11 of 11
Resource ID: CHC32015_Certificate III in Community Services (2022)
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