Lobbying

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Trident Technical College *

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MKT101

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Management

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Feb 20, 2024

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docx

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Uploaded by LieutenantGerbil240

Lobbying, campaign financing, advocacy, and other political interventions designed to shape and influence the political decisions prior to their impact on a firm are termed Vertical , Incorrect Investment , Incorrect strategies. Correct Answer  Blank 1: proactive  Blank 2: political In the GAP model, GAP 2 is between management perception of customer needs and the actual specification of how those needs are to be met. This can be achieved by ______.  reducing the number of service failures the company has  monitoring the company's social media accounts  defining the level of service that is to be delivered  getting direct feedback from customers Correct Answer  defining the level of service that is to be delivered The text refers to Walmart's Retail Link software which allows vendors to get daily updates on sales of their products. In turn, the vendors can better anticipate Walmart's needs and provide better customer service by avoiding stock shortages. This system demonstrates the concept of ______. customer value direct marketing the four Ps the marketing mix planned obsolescence Correct Answer customer value Select three steps a company can use to recover from a service failure. (Check all that apply.) Document the problem and find its root cause Apologize to the customer Don't be redundant or review the complaint with the customer Fix the problem and follow-up Correct Answer  Document the problem and find its root cause  Apologize to the customer  Fix the problem and follow-up

Select the four basic criteria a company can use to judge the effectiveness of its CRM program. (Check all that apply.) Predictive modeling Customer equity Ease of doing business Lifetime value Customer focus Share of customer Correct Answer  Customer equity  Lifetime value  Customer focus  Share of customer Arrange the stages involved in the life cycle of a firm's alliance with foreign partners in the correct order of occurrence. (Place the stage that occurs first at the top.) Lobbying, campaign financing, advocacy, and other political interventions designed to shape and influence the political decisions prior to their impact on a firm are termed Vertical , Incorrect Unavailable Investment , Incorrect Unavailable strategies. Correct Answer Question  Field 1: proactive  Field 2: political Identify the true statements about the decision-making process.  Managerial involvement in this process depends on the structure of subsidiaries.  It is often linear by nature.  Managerial involvement in this process depends on the locus of decision making.  It begins with problem identification.  Looping back is uncommon. Correct Answer Question  Managerial involvement in this process depends on the structure of subsidiaries.

 It is often linear by nature.  Managerial involvement in this process depends on the locus of decision making. In the context of international management, identify a true statement about Danish managers.  They refrain from expending time on searching or analyzing alternatives to optimize production.  They become emotionally charged if challenged.  They refrain from taking a straightforward approach.  They spend ample time on evaluating alternatives, exhibiting rationality in each option.  Correct Answer Question  They refrain from expending time on searching or analyzing alternatives to optimize production. Which of the following are true of the multinational companies in Germany? Multiple select question.  They have a tendency to be fairly decentralized.  They tend to be democratic.  They tend to be autocratic by nature.  They have a tendency to be fairly centralized.  They tend to be hierarchical. Correct Answer Question  They tend to be autocratic by nature.  They have a tendency to be fairly centralized.  They tend to be hierarchical. Identify the findings of a study of decision making in teams composed of Swedes and Germans. Multiple select question.  The Swedish teams displayed higher team orientation than the German teams.  The Swedish teams had more open-minded work attitudes than the German teams.  The Swedish teams had flatter organizational hierarchies than the German teams.  The Swedish teams had more formal work attitudes than the German teams.  The Swedish teams were perceived to be faster in decision making than the German teams. Correct Answer Question  The Swedish teams displayed higher team orientation than the German teams.  The Swedish teams had more open-minded work attitudes than the German teams.  The Swedish teams had flatter organizational hierarchies than the German teams. In an organizational context, the process of giving individuals and teams the resources, information, and authority they need to develop ideas and effectively implement them is known as reengineering , Incorrect Correct Answer Question

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 Field 1: empowerment In the context of the study of decision making conducted on German teams, which of the following are true of German teams as opposed to Swedish team? (Check all that apply.) Multiple select question.  German teams had clearly marked responsibilities for individuals than Swedish teams. incorrect  German teams exhibited more open-minded and informal work attitudes than Swedish teams.  German teams featured higher team orientation and flatter organizational hierarchies than Swedish teams.  German teams were identified to be faster in decision making than Swedish teams. correct Correct AnswerQuestion  German teams had clearly marked responsibilities for individuals than Swedish teams.  German teams were identified to be faster in decision making than Swedish teams. Match the areas that are examined by the International Standards Organization (ISO) certification team (in the left column) with their descriptions (in the right column). Design Design Drop zone Instruction for service functions or manufacturing incorrect Toggle Button Unavailable. Instruction for service functions or manufacturing Process control Process control Drop zone Service or product specifications incorrect Toggle Button Unavailable. Service or product specifications Service Service Drop zone Instructions for carrying out after-sales service correct Toggle Button Unavailable. Instructions for carrying out after-sales service Correct AnswerQuestion  Design Service or product specifications  Process control Instruction for service functions or manufacturing  Service Instructions for carrying out after-sales service In an organizational context, the process of giving individuals and teams the resources, information, and authority they need to develop ideas and effectively implement them is known as reengineering , Incorrect.

Correct AnswerQuestion  Field 1: empowerment

Lobbying

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