Kotter's Change Model: Key Concepts and Quiz Insights

Question 1 1.5 / 1.5 points What are the four key characteristics essential to an effective guiding coalition? Select one. Question options: Position power, expertise, credibility, and brand Authority, expertise, credibility, and leadership Position power, expertise, opportunity, and leadership Position power, expertise, credibility, and leadership Hide question 1 feedback Position power, expertise, credibility, and leadership are the four key characteristics essential to an effective guiding coalition. Question 2 1.5 / 1.5 points Which of these steps in Kotter's change model helps clear the decks of expensive and time-consuming clutter? Select one. Question options: Creating the guiding coalition Establishing a sense of urgency Developing a vision and strategy General short-term wins Hide question 2 feedback With clarity of direction and vision, expensive projects can be identified and terminated. Question 3 1.5 / 1.5 points Which of the following are the key elements in the effective communication of vision? Select all that apply. Question options: Multiple forums Repetition

Inconsistency Simplicity One-way communication Hide question 3 feedback The key elements in the effective communication of vision are: all jargon must be eliminated (simplicity); ideas must sink in deeply only after they have been heard many times (so repetition is important, too); and it must be communicated in multiple forums. Question 4 1.5 / 1.5 points Which is the seventh step in Kotter's change model? Select one. Question options: Consolidating gains and producing more change Developing a vision and strategy Anchoring new approaches in the culture Establishing a sense of urgency Hide question 4 feedback Consolidating gains and producing more change is the seventh step in Kotter's change model. Question 5 1.5 / 1.5 points What are the characteristics of an effective vision? Select all that apply. Question options: Communicable Feasible Robust Rigid Focused Hide question 5 feedback An effective vision is realistic (feasible), clear enough to provide guidance in decision making (focused), and can be successfully explained within five minutes (communicable).

Question 6 1.5 / 1.5 points What three primary purposes does a good vision serve in a change process? Select all that apply. Question options: It clarifies the general direction for change. It motivates people to take action. It helps coordinate the actions of different people. It empowers employees in various ways. It helps in clear communication among team members. Hide question 6 feedback A good vision clarifies the general direction for change, motivates people to take action, and helps coordinate the actions of different people. Question 7 1.5 / 1.5 points Which of the following can be possible sources of complacency? Select all that apply. Question options: Organizational structure with narrow functional goals Absence of visible crisis Lack of sufficient performance feedback from external sources Overall high-performance standard Lack of visible resources Hide question 7 feedback Absence of visible crisis, lack of sufficient performance feedback from external sources, and organizational structure with narrow functional goals can be possible sources of complacency. Question 8 1.5 / 1.5 points Which of the following are the ways to raise the urgency level in an organization? Select all that apply. Question options:

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Removing productivity targets Insisting that employees talk to unsatisfied customers Stopping the spread of data related to financial performance Making people accountable for performance Allowing a financial loss Hide question 8 feedback Creating a crisis by allowing financial loss, insisting that employees talk to unsatisfied customers or unhappy suppliers, and making people accountable for performance help raise the urgency level in an organization. Question 9 1.5 / 1.5 points How can you build a coalition that can make change happen? Select all that apply. Question options: By leadership exchanges By finding the right people By developing a common goal By creating trust By changing KPIs Hide question 9 feedback Finding the right people, creating trust, and developing a common goal help in building a coalition that can make change happen. Question 10 1.5 / 1.5 points Providing training to the employees, making structure compatible with the vision, and aligning information and personnel systems to the vision are parts of which step of Kotter's change model? Select one. Question options: Communicating the change vision Establishing a sense of urgency Empowering employees for broad-based action

Generating short-term wins Hide question 10 feedback These are parts of empowering employees for broad-based action.

MBA 699 Module 8 Quiz

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