QSO 640 - Module 5 Pre-Test

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Southern New Hampshire University *

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640

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Management

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Feb 20, 2024

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Question 1 What is a resource calendar?  a) a record of the resources involved in critical path activities  b) a document that identifies when a specific resource is available for work  c) a scatter diagram that shows how much a project will be delayed by resource restrictions  d) a chart that shows how many resources have been working on a project so far Feedback: The correct answer is b. A resource calendar identifies the days or shifts that specific resources are available for project work. Question 2 What is the difference between resource leveling and resource smoothing?  a) Resource leveling involves changing the number of deliverables on a project, while resource smoothing changes the number of vendors used to create those deliverables.  b) Resource leveling is only done on large projects and resource smoothing is only done on small projects.  c) Resource leveling makes adjustments to the project schedule, while resource smoothing makes adjustments to the workloads of the project's participants.  d) Nothing; resource leveling and resource smoothing are the same thing. Feedback: The correct answer is c. Resource leveling adjusts the start and finish dates in the project schedule to balance the supply and demand for resources, while resource smoothing spreads work out among several resources without changing scheduling parameters. Question 3 Which of the following statements is false ?

 a) Team development practices should start in the early phases of a project.  b) Practitioners and team leaders should evaluate each team member's existing skill set before developing an improvement plan.  c) A team member performance report can be used to compare an individual's performance to relevant assessment criteria.  d) Team training and coaching should always be done as a formal process to ensure that all team members receive consistent instruction. Feedback: The correct answer is d because d is a false statement. Training and coaching can be done in a formal process but can also be presented informally in unplanned meetings or teaching sessions. Question 4 A project manager is helping a team member learn to cope with stress and listen effectively. Which one of D. Quinn Mills' Eight Good People Management techniques is she using?  a) establishing vision  b) empowering others  c) setting goals  d) fault tolerance Feedback: The correct answer is b. Showing a team member how to cope with stress and listen effectively would be classified as "empowering others" in Dr. Mills' classification system. Question 5 Team members need to understand that the benefits they receive from doing their work well are linked to which of the following?  a) finances  b) work efficiency  c) organizational drivers

 d) all of the above Feedback: The correct answer is d. To be effective rewards, the benefits that team members receive should be clearly linked to organizational drivers, finances, and work efficiency. Question 6 Which of the following should be included in effective stakeholder management practices? I. identifying stakeholders II. managing stakeholder expectations III. engaging stakeholders throughout the project  a) I and II  b) II and III  c) I and III  d) I, II, and III Feedback: The correct answer is d. Effective stakeholder management includes identifying all of a project's stakeholders, managing their expectations, and continuously engaging them throughout the project. Question 7 Manuel may need to make a tradeoff involving the scope of his project and he wants to know what his stakeholders' preferences or priorities would be. Where would he look for his information?  a) in an expectations management matrix  b) in a cause-and-effect diagram  c) in an affinity diagram  d) in a stakeholder engagement chart Feedback: The correct answer is a. An expectations management matrix includes guidelines to help project practitioners make tradeoffs on projects based on stakeholder expectations and priorities.

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Question 8 Which of the following is not a level listed in a stakeholder engagement matrix?  a) resistant  b) neutral  c) leading  d) unaffected Feedback: The correct answer is d. Unaffected is not one of the levels used in a stakeholder engagement matrix. Question 9 Which of the following communications guidelines should you use to ensure your communication is focused and provides only the information that your colleagues need to understand your point?  a) accuracy  b) tact  c) relevance  d) awareness of the audience Feedback: The correct answer is c. Project practitioners should ensure that their communication is relevant—that it provides only focused information to help colleagues quickly understand its point. Question 10 Which of the following would not be a result of continuous stakeholder engagement on a project?  a) There are fewer surprises for stakeholders.  b) Stakeholder resistance is minimized.  c) Support for project activities decreases.  d) The chances that the project will be successfully accepted increases.

Feedback: The correct answer is c. With continuous stakeholder engagement, support for project activities would increase, not decrease. 90 / 100 PointsFinal Score:

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