D253_Task_1

pdf

School

Western Governors University *

*We aren’t endorsed by this school

Course

D253

Subject

Management

Date

Feb 20, 2024

Type

pdf

Pages

Uploaded by BailiffTreeYak31

D253 - TASK 1: Becoming an Effective Values-Based Leader A. 1. Describe an experience in which you used one of your fi ve signature strengths (i.e., the fi rst fi ve) from the survey results to overcome a challenge. Judgement is one of my strengths. I ’ ve always been a person that thinks things through, examining situations from all sides ; not jumping to conclusions; being able to change one’s mind in light of evidence ; weighing all evidence fairly. Years ago, I worked as the front desk manager in a doctor’s office . In this position, I managed the check-in and check-out workflows of the front desk and 3 employees. I worked alongside the other employees and had to make many decisions, since this position was part of management. I often had to field patient concerns and complaints to my own discretion. There was one incident when a patient complained about their treatment by the employee at the check in desk. The patient informed me he was being overlooked and ignored. I reviewed the sign in sheet and found the patient’s name that made the complaint and noticed many were ahead of his name that still needed to be checked in. I talked to the employee at the check in counter. She informed me she advised the patient there are multiple patients signed in and had to be helped before him. I also noticed the patient signed in 10 minutes late for his scheduled appointment. This patient’s provider is always on time and considers patients late if they arrive 10 minutes after their scheduled appointment time, which must be rescheduled. I spoke to the patient and told him he did sign in late for his appointment, but another patient signed in early. We will switch their appointment times so he will not be considered late and can indeed keep the appointment. It was important for the patient to keep the appointment since it was for a medication refill. The patient admitted he was late and was happy with the plan since it allowed him to keep the appointment and get his medications renewed. a. Explain how you could apply the strength identified in part A1 as a values-based leader in your new position as the customer service manager from the scenario. As the new customer service manager, I should apply the strength of judgement to help make my decision for the new team lead. I should examine all situations and weigh evidence fairly when making the decision for the new team lead. It should be based on performance and facts. I shouldn’t base it on my friendship with Sophia or loyalty to Omar. It should be what is best for the team. Omar recommended Michael for the promotion. Michael and Sophia have very different performance ratings, time with the company and difference in displaying the company’s values. Michael is on a performance development plan, employed less time than Sophia, and has below average performance ratings. Sophia is the stronger candidate with exceptional performance ratings and strong leadership potential. I would choose a strong candidate after analyzing all the information. I will be sure the selected person meets the company’s values. 2. Describe an experience in which being stronger in one of your fi ve lesser strengths (i.e., the last fi ve) from the survey results could have positively inﬂuenced the outcome. Being stronger in perseverance could have opened many more doors of career opportunities in my life. I would take classes to complete my degree and then would either not complete them or not continue. My career has come to a stall since I do not have a degree to advance. If I had persevered with completing my degree, I would be a little bit further in my career and have the opportunity to make more money. a. Explain how improving the lesser strength identified in part A2 will help accelerate your values-based leadership abilities in your new position as the customer service manager. Improving perseverance will help me in management. If I can continue to persevere in spite of obstacles this will help the department continue to move along. Working in an environment where tasks and goals are being completed shows measured success. Employees want to work in a place that is successful and productive.

b. List three actions you can take to grow in the area identified in part A2. • Realization-realizing what my personal obstacles are in my way to obtain my goals. • Consideration- If I take a moment to consider what is standing in my way of completing tasks, this will allow me to identify the obstacles and complete the task at hand. • Acceptance-Accepting that sometimes there are challenges out of my control to complete tasks. B. To set the tone for your new team, explain to them who you are as a values-based leader by doing the following: My top three values as a values-based leader are accountability, patience, and fun. a. Explain how you will use these values to serve the team and organization in the scenario. Accountability is very important to me and my role as a value-based leader. I would want to show my team accountability by holding myself accountable. This will align with the company values. The first is integrity showing we should always do the right thing. In doing that, we are being accountable for our actions. Being patient is a value that will help me to understand people do not progress at the same rate. It will allow me to show humility. An environment with accountability and patience will open the door to being able to have fun. Having a fun environment will help with creativity and productivity. This will help to make the department and company successful. C. Based on your understanding of who you are as a leader after completing parts A and B, address the following points: 1. Discuss two leadership challenges relevant to ethics and values you could face as the new customer service manager regarding selecting and announcing the new team lead. There may be multiple challenges to face with advancing to the new position of the customer service manager. The announcement of the new team lead will also be challenging. Omar told me it is my decision but is still pushing for Michael to become the new team lead. I do not agree with his recommendation, since it would not show fairness to all interested candidates. In order to show integrity and trust to my new team I have to consider all the candidates’ abilities, performance and experience. I would not be trustworthy if I went with Omar’s recommendations without considering anyone else for the position. 2. Discuss how you, as the customer service manager, would use TWO of your top three values from part B1 and TWO of the compa ny’ s values FROM THE LIST in the SCENARIO (Excellence, Integrity, Humility, Trust, Growth, Respect) in a conversation about the hiring decision with the person who was not selected as the team lead. Accountability and patience are the values I will hold myself for the team lead position decision. I would explain to unchosen candidates why I chose the new team lead, explaining the performance expectations and responsibilities. I will show patience with them and understand their disappointment, knowing they will need space to deal with the decision and continue with their workday. Showing humility and respect to the unchosen candidate is the right thing to do. I would make sure the delivery of the decision is respectful with humility. I would emphasize the talents and traits they bring to the company. I would offer any assistance with professional development for future position considerations with the department.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

D253_Task_1

Related Documents