Is Supervisory Role Right for You? Key Insights & Tips

Taryn Meeks M20290987 Chapter 1: Main idea: Is a Supervisory Role Right For Me? Rationale: This should always be the first question one should ask themselves. Not everyone is made to be a supervisor, and it is important to know if you fit the role. It is important to ask yourself if you are ready. Yes, one always wants to move up and have more power and more pay, but at the same time you have to ask “can I do the job effectively or am I the one that fits the job position the best?” Making a list of pros and cons is always a good way to see if the position is best for you. After all, you will be leading others and oversee a much larger picture. Links:  https://www.themuse.com/advice/should-you-become-a-manager-hint-maybe-not  https://managementhelp.org/supervision/index.htm  https://www.forbes.com/sites/lizryan/2017/11/06/ten-signs-youre-leadership-material- and-ten-signs-youre-not/?sh=54fe4ead33b6 Chapter 2: Main idea: Directing Rationale: As a supervisor you must be able to direct. This means making sure every task is running smoothly and every job is being performed at the best possible way. You must also know the difference between leading and directing your team. If one team member is not performing like they should, or up to par, then it is your job to make sure the issue is fixed, and the job gets back on track. You want to make sure the mindset is in line with the goal of the business, therefore, directing and keeping everyone and everything in line is particularly important. Links:

Taryn Meeks M20290987  https://www.economicsdiscussion.net/organizations/importance-of-directing/31837  https://content.personalfinancelab.com/finance-knowledge/management/leading-vs- directing/?v=c4782f5abe5c#:~:text=Directing%20is%20focusing%20the %20company,departmentally%2C%20and%20adjusts%20to%20changes .  https://www.managementstudyguide.com/directing_function.htm Chapter 3: Main idea: How to Delegate Rationale: Making sure you can give task to other members will help you to be more successful. By making sure you can take off your plate lightens your load to make sure you are able to be there for your staff without other things weighing done your plate. It is important to know what task you can delegate to your team and which you cannot. You want to make sure your keep your responsibilities, but delegate smaller task to your team members. Links:  https://online.hbs.edu/blog/post/how-to-delegate-effectively  https://www.youtube.com/watch?v=DMsHHS-Gs_o  https://www.lifehack.org/688325/how-to-delegate-work-the-definitive-guide-for- successful-leaders Chapter 4: Main idea: Over-planning/Over-organizing Rationale: When you are spending too much time thinking and planning, then the job is not getting accomplished. It is important to make sure that the task is planned, but you need to make sure you are not spending to much time planning. When you are planning and planning and planning, you will always find an issue to fix, but the plan will never be fulfilled and completed.

Taryn Meeks M20290987 You always want to make sure you are not spending your whole-time planning and not competing out the task at hand. Procrastination is a bad trap to fall into while planning. Links:  https://hbr.org/2015/08/how-to-stop-overplanning-even-if-youre-a-perfectionist  https://blog.weekdone.com/planning-reporting/  https://www.success.com/the-dangers-of-over-planning/ Chapter 5: Main idea: Management by Objective (MBO) Rationale: It is important to make sure that the management and employees are on the same tract when it comes to task. The joint objective and feedback on the task will allow for a smooth- running team. The team members will feel appreciated with feedback and will also feel like they have a say when the decision is made. Links:  https://thinkinsights.net/strategy/management-by-objectives/  https://home.snu.edu/~jsmith/library/body/v20.pdf  https://www.cleverism.com/management-by-objectives-guide/ Chapter 6: Main idea: Selecting Employees Rationale: By making sure, you select the correct employee and making sure they are the right fit for the job, you can ultimately make sure your business is will run smoothly. Selecting the right employee falls into making sure interview questions are lined up, correct candidates have been lined up, and all information is gathered on the potential employee. The wrong hire can be costly for the business; therefore, it is important to make sure candidates are the correct fit.

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Taryn Meeks M20290987 Links:  https://harver.com/blog/successful-employee-selection-process/  https://www.universalclass.com/articles/business/how-to-recruit-interview-and-select- employees.htm  https://balancepointhcm.com/the-importance-of-hiring-the-right-employees/ Chapter 7: Main idea: Orientation Rationale: Employees will leave when they are uncomfortable. If they feel that they are not trained correctly or they feel lost, then they will leave. Making sure employees get a proper orientation and are trained, will instill success on the business. Proper orientation leads to happy employees and also making sure your goals are lined up and able to be met by every team member. Links:  https://www.thebalancecareers.com/employee-orientation-keeping-new-employees-on- board-1919035  https://hr.oregonstate.edu/employees/administrators-supervisors/onboarding-process/ why-orientation-important#:~:text=Orientation%20is%20important%20because%20it %3A,adapt%20faster%20to%20the%20job%3B&text=Promotes%20communication %20between%20the%20supervisor%20and%20the%20new%20employee .  https://bizfluent.com/facts-6049983-importance-employee-orientation.html Chapter 8: Main idea: Writing or Changing Policies Rationale: It is important to make sure your employees know and understand the policies of the

Taryn Meeks M20290987 company. When a policy is added or changed, making sure your employee understands these allows for a smooth sailing ship so to speak. Policies must be in line with federal and state regulations and be in line with the company. It is important to make sure they all fall into place and make sure everyone understand the polices. Links:  https://www.shrm.org/resourcesandtools/tools-and-samples/how-to-guides/pages/ howtodevelopandimplementanewcompanypolicy.aspx  https://www.alert-software.com/blog/company-policies-effective-communication  https://smallbusiness.chron.com/changing-workplace-policies-rules-1756.html Chapter 9: Main idea: Preparing for a Meeting Rationale: By making sure you are prepared and have all you need for your meeting, you can ensure that the meeting stays on tract. Do not spend too much time planning for the meeting, but make sure all “your ducts are in a row” when it comes meeting time. It will also allow for time management and make sure time is not wasted during the meetings. I feel it is important to be prepared so you do not ramble, and time is not wasted. Links:  https://www.nonprofitpro.com/post/3-key-factors-successful-meeting/  https://hbr.org/2015/03/a-checklist-for-planning-your-next-big-meeting  https://extension.umn.edu/leadership-development/planning-effective-meeting-agenda Chapter 10: Main idea: Why Customer Service Matters Rationale: Customers are essentially those who pay our checks. Without customers, then there

Taryn Meeks M20290987 would be no business operations and there would be no revenue for the business. Poor customer service will cause for a decrease in the customers that return. Therefore, you will see a loss in the business. It is important to make sure your staff knows how to handle customers and are friendly with customers. Links:  https://www.performanceinpeople.co.uk/blog/why-is-customer-service-important/  https://blog.hubspot.com/service/importance-customer-service#:~:text=Customer %20service%20is%20importance%20to,and%20provides%20testimonials%20and %20reviews .  https://www.youtube.com/watch?v=JvGA_8385eQ Chapter 11: Main idea: Reducing the Risk of Workplace Violence Rationale: As a supervisor, you always want to make sure you are doing your part. It is important to make your staff feel safe and alleviate any threats you may encounter. Yes, some instances are unforeseeable, but you need to do your part to make your staff and even your patients feel safe and secure. It is your job to make sure the workplace is safe for all involved. Links  https://www.osha.gov/sites/default/files/publications/osha3148.pdf  https://www.shrm.org/resourcesandtools/legal-and-compliance/employment-law/pages/ reducing-the-risk-of-violence-in-the-workplace.aspx  https://synergist.aiha.org/201812-preventing-workplace-violence Chapter 12: Main idea: Stereotyping

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Taryn Meeks M20290987 Rationale: Never, do you want your staff of patients to feel stereotyped. It is important to know how to treat all the same and to understand stereotyping. To me, you do not ever want to be put in a position where one feels you are stereotyping. In todays world, this can be perceived in many ways, and one may feel you are stereotyping. Therefore, I feel it is important to fully understand and make sure everyone on the staff is aware of the issue and how to face it head on and correctly. Links  https://smallbusiness.chron.com/stereotyping-affect-workplace-environment-78286.html  https://www.apa.org/education/ce/stereotype-threat.pdf  https://www.frontiersin.org/articles/10.3389/fpsyg.2016.00008/full Chapter 13: Main idea: Enhancing Employee Self-sufficiency Rationale: You do not want your employees to take advantage of you, and you want to make sure they are listening and taking in everything you are coaching them on. Making sure employees realize when they come to you with an issue they should also try to think of outcomes and responses will make sure they are being self-sufficient. It is important for employees to know they can come to you with issues and questions; but at the same time, they need to know that certain issues and problems they can handle themselves. You are their boss, you are not their crutch for all issues. Links  https://hrdailyadvisor.blr.com/2019/12/30/teach-a-man-to-fish-the-value-of-training- more-self-sufficient-employees/  https://www.shrm.org/hr-today/news/hr-magazine/pages/0910tyler.aspx

Taryn Meeks M20290987  https://www.td.org/magazines/td-magazine/self-sufficient-learners-make-successful- workers Chapter 14: Main idea: Common Causes of Conflict Rationale: By understanding the causes of conflict in the workplace, you can alleviate and help reduce violence and issues within the company. By having open communication and making sure employees know they can come to you with issues, then many issues will not fester within and lead to violent episodes. It is important for all to feel safe and reduce conflicts within all aspects of the workforce. By having open communication and clear jurisdiction, issues can be alleviated. Links  https://mdi.missouristate.edu/workplace-conflict-common-causes-practical-solutions/  https://www.nibusinessinfo.co.uk/content/causes-conflict-workplace  https://atlasstaffing.com/blog/6-common-workplace-conflicts-and-how-to-deal-with- them/ Chapter 15: Main idea: Handling Employee Complaints Rationale: It is important to listen to your employee complaints and make them feel like they can come to you with issues. It is important to always make sure there is a written trail of the encounter with the employee. Understanding employee complaints will make you a stronger supervisor and make your staff feel like your genuinely care for them and are there to help them. Investigating the complaint will show the employee you are not there to mess around and take issues seriously. It shows you are trying to get to an overall solution to issues. Overall handling of complaints will show the employees you respect them and make you a stronger supervisor. Links

Taryn Meeks M20290987  https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/ whatnottodo.aspx  https://toughnickel.com/business/How-to-Address-Employee-Complaints  https://www.thebalancecareers.com/best-handle-employee-complaints-1917594

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