What kind of decision does Martha face

docx

School

University of Phoenix *

*We aren’t endorsed by this school

Course

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by AdmiralPonyMaster845

What kind of decision does Martha face? What are some of her decision-making challenges? Martha is confronted with a complex decision-making situation that involves ethical, professional, and personal considerations. Firstly, she must decide how to handle the dissatisfied customer's complaint about Herb's Special Fertilizer, which is allegedly responsible for the death of her dog. Martha faces the challenge of balancing her loyalty to her employer, Herb's Garden Products, with her ethical responsibility as a consumer affairs officer to address serious customer concerns. The revelation of her own experience with the fertilizer adds a personal dimension to the dilemma, as she must reconcile her initial dismissal of dead birds near her garden with the potential harm the product may have caused. What recommendations do you have for a company facing this situation? What should they do to deal with this customer complaint? From the perspective of the management at Herb’s Garden Products, what are some next steps that could be taken? The decision-making challenges for Martha include determining the safety of the fertilizer, understanding the company's stance on the issue, and considering the broader implications for the company's other products and its environmental commitments. Additionally, Martha must navigate a situation where her immediate supervisor, Mac, minimizes the customer's complaint and dismisses concerns about the product's safety. For Herb's Garden Products, recommended next steps involve a thorough investigation into the safety of the fertilizer. This should include an examination of its ingredients, potential side effects, and any reported incidents. The company should take the customer complaint seriously and follow established procedures to address safety concerns. Communication with the dissatisfied customer should be empathetic and transparent, providing information on the steps

being taken to investigate and rectify the situation. From a management perspective, Herb's Garden Products should prioritize consumer safety and environmental impact over immediate financial gains, reinforcing their commitment to transparency and ethical business practices. Is this an ethical dilemma? Why or why not? This scenario presents an ethical dilemma due to the conflicting interests Martha faces. On one hand, there is a loyalty to the company and a fear of disappointing the owner, Herb, who emphasizes the product's importance to the company's success. On the other hand, there is an ethical responsibility to address potential harm caused by the product, uphold consumer trust, and ensure the safety of customers and their pets. The conflicting priorities create a challenging ethical decision for Martha (Anderson & Anderson, 2018). How would you resolve this situation if you were in Martha's position? If I were in Martha's position, I would prioritize consumer safety and ethical considerations. I would conduct a thorough investigation into the fertilizer's safety, communicate openly with the dissatisfied customer, and follow established procedures to address the issue. If evidence suggests potential harm, I would escalate the matter within the company and, if necessary, involve relevant regulatory authorities. Upholding ethical standards and prioritizing the well- being of customers should guide the decision-making process in this challenging situation. References Anderson, M., & Anderson, S. L. (2018). GenEth: A general ethical dilemma analyzer. Paladyn, Journal of Behavioral Robotics, 9(1), 337-357.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Related Documents

Project_Scope_-WBS_Exercise(4) (1).docx

l102B QUIZ.docx

topic 11 dq1. 111111111.docx

Critical Reflection on Leading Practice.docx

violah-Task 4.docx

2Report on the meeting outcomes.docx

Leader Profile Assignment.docx

Order 6761473-APA-week 8.docx

topic 8 dq2.docx

Suburban Homes Construction Project.docx

Case assignment 3.pdf

10.docx

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:Cengage,

Management, Loose-Leaf Version

Management

ISBN:9781305969308

Author:Richard L. Daft

Publisher:South-Western College Pub

Principles of Management

Management

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax College

Understanding Management (MindTap Course List)

Management

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Cengage Learning

SEE MORE TEXTBOOKS

Recommended textbooks for you

Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Principles of Management
Management
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax College
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning