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University of the People *

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Management

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Nov 24, 2024

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Started on Tuesday, 21 November 2023, 11:26 PM State Finished Completed on Tuesday, 21 November 2023, 11:26 PM Time taken 10 secs Grade 0.00 out of 10.00 (0%) Question 1 Not answered Marked out of 1.00 Flag question Question text Which of the following is not a definition of quality? Question 1Answer a. A degree of excellence b. Conformance to requirements c. The best product money can buy d. Fitness for purpose Feedback The correct answer is: The best product money can buy Question 2 Not answered Marked out of 1.00 Flag question Question text Why do we say that quality management is fundamentally based on the scientific method? Question 2Answer

a. The processes are associated with the appropriate behaviors from the individuals involved b. All the decisions are evaluated based on evidences and data c. Commitment of leaders and their active driving of the strategies are very important d. The need to be obsessive about understanding customers and their requirements Feedback The correct answer is: All the decisions are evaluated based on evidences and data Question 3 Not answered Marked out of 1.00 Flag question Question text What is the form of waste resulting from a failure to achieve the ‘right-first time’ way of working? Question 3Answer a. Over-production b. Waiting c. Processing d. Correction Feedback The correct answer is: Correction

Question 4 Not answered Marked out of 1.00 Flag question Question text Labor cost associated with idle time is a cost potentially associated with which type of waste? Question 4Answer a. Waiting waste b. Motion waste c. Processing waste d. Overproduction waste Feedback The correct answer is: Waiting waste Question 5 Not answered Marked out of 1.00 Flag question Question text Which of the following is a tangible benefit of total quality management? Question 5Answer a. Increased customer satisfaction b.

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Increased workforce motivation c. Improved financial performance that is monetizable d. Improved environmental impact Feedback The correct answer is: Improved financial performance that is monetizable Question 6 Not answered Marked out of 1.00 Flag question Question text What was a consequence of the introduction of quality inspection? Question 6Answer a. Workers became more unskilled b. Workers took less responsibility in the quality of their work c. Conformity standards increased d. conformity standards decreased Feedback The correct answer is: Workers took less responsibility in the quality of their work Question 7 Not answered Marked out of 1.00 Flag question

Question text What is the general perception of quality often confused with? Question 7Answer a. High costs b. High specifications c. High inspections d. High safety standards Feedback The correct answer is: High specifications Question 8 Not answered Marked out of 1.00 Flag question Question text What is an important feature of the elements in quality management? Question 8Answer a. Need to be integrated into a holistic approach b. Need to be addressed sequentially c. Are all mutually exclusive d. Need not be integrated using a holistic approach

Feedback The correct answer is: Need to be integrated into a holistic approach Question 9 Not answered Marked out of 1.00 Flag question Question text What was not a principal focus of the quality control era? Question 9Answer a. Replace inspection with more informative process control systems b. Reduce variations in outputs c. Deliver more consistency by focusing on inputs d. Increase variations in outputs Feedback The correct answer is: Increase variations in outputs Question 10 Not answered Marked out of 1.00 Flag question Question text Market research is an example of what type of cost? Question 10Answer a. Prevention costs

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b. Appraisal costs c. Internal failure costs d. External failure costs Feedback The correct answer is: Prevention costs

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