Assessment 2

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ILSC language schools *

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101

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Management

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Nov 24, 2024

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Assessment 2 – Coversheet Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Student and Submission Details Student Name Magnolia Vanegas Student ID Unit Code and Name BSBHRM413 Support the learning and development of teams and individuals Date of submission STUDENT DECLARATION I declare that þ This assessment is my own work. þ None of this work has been completed by any other person. þ I have not cheated or plagiarised the work or colluded with any other student/s. þ I have correctly referenced all resources and reference texts throughout these assessment tasks. þ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature Magnolia Vanegas Assessor to complete Assessment 2 Assessment Result Date Type Of Submission Assessment 2 (Workplace project □ C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed) ☐ First submission ☐ First re-submission ☐ Second re- submission Assessor feedback

Assessor Name Assessor Signature Assessment 2 – Workplace assessment Project Overview This workplace project assessment requires you to determine individual and team development needs and to facilitate the development of the workgroup. This assessment is divided into five tasks:  Task 1: Conduct Training Needs Analysis  Task 2: Learning Plans for Individuals and Groups  Task 3: Coordinate Learning Opportunities  Task 4: Monitor and Seek Feedback  Task 5: Assess and Document Findings Forms and Templates Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link: BSBHRM413 Forms and Templates Username: albrightlearner Password: albright@123 Review these forms and templates with your assessor before starting the task.

Task 1: Conduct Training Needs Analysis ASSESSMENT INSTRUCTIONS This task will require you to conduct training needs analysis for at least four members of a team. Use the following templates provided at the Bounce Fitness site:  Training Needs Analysis  Record of Events To complete this task, you must:  Access and review the following: o Organisational policies and procedures for the following: • Conducting training needs analysis (TNA) • Maintaining records, which must include information on the vocabulary to be used in completed records o Performance standards relevant to each team member o Organisational plans for developing teams o Documents/sources that contain information on the actual performance of each member of the team Documents/sources accessed can include: • Key performance indicator (KPI) data • Observational data • Performance reviews  Conduct a training needs analysis on each team member

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 Access existing at least two learning plans o At least one learning plan relevant to the whole team o At least one learning plan relevant to only one member of the team  Compare the results of your training needs analysis and each learning plan accessed  Update the Record of Events template  Complete the workbook below with the results of your comparison Submit at least four completed Training Needs Analysis to your assessor. You must also submit your workbook responses. Complete the tables below. For the Team Member table: a. Identify the name of at least one member from the team b. Identify if the learning plan accessed for the team member addresses their needs c. Briefly explain how the learning plan does/does not address their needs. For the Team table: a. Identify the names of all members of the team b. Identify the team’s needs c. Identify if the learning plan accessed for the team addresses their needs d. Briefly explain how the learning plan does/does not address their needs. You must refer to the individuals and needs identified in each TNA completed in this task. TEAM MEMBER Name of Team Member David Brown i. Does the learning plan address the needs of the team member: þ YES ☐ NO ii. Briefly explain how the plan does/does not address the needs of the team members:

The development of David Brown's leadership and conflict resolution skills will be the main goals of his learning strategy. It will involve taking part in communication skills training programmes, conflict resolution seminars, and leadership courses. Additionally encouraged will be the development of an environment in the gym that values candid and cooperative dialogue. TEAM Team Members: Add more rows as needed. a. Sarah Smith b. John Davis c. Emily Jones d. David Brown i. Identify the team’s needs Add more rows as needed. 1. Communication and Collaboration: The team needs to enhance its members' ability to communicate and work together. If they fail to share pertinent information and communicate in an effective manner, coordination and efficiency issues may develop. 2. Interpersonal Skills Development: It's crucial to be able to communicate clearly with and among fellow gym goers. This includes abilities such as dispute resolution, empathy, and customer service, all of which are essential for delivering a satisfying member experience. 3. Continuing Education and Professional Development: Opportunities for Continuing Education and Professional Development might be advantageous to the team as a whole. This will guarantee that they are knowledgeable about the most recent gym services and fitness trends, enhancing customer satisfaction and the team's and organization's general success. ii. Does the learning plan address the needs of the team: þ YES ☐ NO iii. Briefly explain how the plan does/does not address the needs of the team members: The team's learning strategy will centre on three main areas: (1) fostering professional development through participation in courses and certifications to stay current in the field of fitness and gym management; (2) fostering interpersonal skills development through conflict resolution and customer service workshops; and (3) fostering professional development through team training sessions. The objective is to increase gym performance overall, strengthen staff cohesiveness, and enhance customer experience.

Task 2: Learning Plans for Individuals and Groups ASSESSMENT INSTRUCTIONS This task will require you to:  Provide opportunities for each member of the team from Workplace Project Task 1 to conduct self-evaluation on their performance  Meet with the individual members and team from Workplace Project Task 1 to develop learning plans Part A: Self-Evaluation To complete this task, you must:  Review the following documents from Workplace Project Task 1.  Conduct opportunities for each member of the team to complete self- evaluations Part B: Collaborative Development of Learning Plans Use the Learning Plan template provided at the Bounce Fitness site: To complete this task, you must:

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 Conduct separate meetings with the following: o Groups within the team o Individual members from the workbook response in Workplace Project Task 1  Discuss the following during each meeting: o Competency standards o Workplace requirements o Goal development o Actual performance against the identified requirements o Areas for improvement o Action plans to address each area identified  Consolidate the results of your meeting with each group  Complete at least two learning plans: o At least one plan for the team o At least one plan for the individual member.  Update the Record of Events template from Workplace Project Task 1 Submission for this template will be at Workplace Project Task 5. Submit the following to your assessor:  Evidence of self-evaluation opportunities Evidence must be at least one of the following: o Written responses (e.g., feedback form) o Meeting minutes  At least two completed Learning Plans: o At least one plan for the team o At least one plan for the individual Part A: Self-Evaluation Meeting minutes:

MEETING MINUTES Date: 12/09/2023 Time: 8:00 AM Location: Bounce Fitness Brisbane meeting room Purpose of the meeting Discuss the areas related to his performance and development in the role of Gym Manager at Bounce Fitness Facilitator Magnolia Vanegas Notetaker Magnolia Vanegas Attendees Please sign beside your name after the meeting. Magnolia Vanegas - Magnolia Vanegas David Brown - David Brown Agenda Item: Discussion The meeting was held with David Brown to discuss the following areas related to his performance and development in the role of Gym Manager at Bounce Fitness. Reviewed the leadership, conflict-management, and communication competencies necessary for the position of gym manager. The demands of the position, including management of staff, control over day-to-day operations, and financial accountability for the gym, were thoroughly discussed. On developing his leadership and conflict-resolution abilities as well as enhancing team communication, David's specific growth goals were reviewed. David explained how he sees his present performance in relation to the demands of the job. Both his strengths and opportunities for development were emphasised. Specific areas for improvement were noted, including scheduling, effective communication, and staff dispute resolution. Action plans with specific strategies to address each area for improvement were agreed upon. These consist of attending skill-development classes, putting in place better communication procedures, and conducting frequent team meetings. Part B: Collaborative Development of Learning Plans

LEARNING PLAN -1 Learner Name Magnolia Vanegas Workplace/Organisation Bounce Fitness State/Territory Brisbane Date Prepared 12/09/2023 EMPLOYEE/TEAM INFORMATION If completing the template for individual members: Name of Team Member David Brown Role of Team Member Gym Manager PRELIMINARY INFORMATION Industry Fitness Industry Competency Standards a. Leadership skills b. Personnel management c. Effective communication Work Requirements a. Maintain effective management of the daily operations of the gym. b. Lead and motivate staff. c. Resolve conflicts among staff in a constructive manner. Actual Performance David has proven to be an effective manager who can increase gym attendance. However, there have been issues with team cohesion due to poor communication and employee disagreements. Goal Enhance David Brown's leadership and conflict management skills to strengthen his performance as a Gym Manager at Bounce Fitness and promote a more collaborative and effective work environment. Monitoring Schedule Monthly (6 months) LEARNING PLAN Areas for Learning Opportunity Expected Date Expected Outcome

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Improvement of Implementation a. Leadership Skills Leadership and Skills Development Course Months 1-2 Enhanced capacity for decision-making, inspiring the team, and leading. b. Conflict Resolution Conflict Resolution and Effective Communication Workshops Months 3-4 Enhanced conflict resolution and efficient staff communication. c. Effective Communication Implementation of Communication Strategies Months 5-6 Enhanced workplace communication and more positive team relationships. LEARNING PLAN - 2 Learner Name Magnolia Vanegas Workplace/Organisation Bounce Fitness State/Territory Brisbane Date Prepared 12/09/2023 EMPLOYEE/TEAM INFORMATION If completing the template for a group: Name of Team: Bounce Fitness Personal Trainers Team Name and Roles of Group Members: a. John Davis b. Sarah Smith Add more bullets as needed

PRELIMINARY INFORMATION Industry Fitness Industry Competency Standards d. Satisfy the requirements for personal trainer competency, which include current expertise in fitness, safety, and client relations. e. Keep the personal training certifications up to date. Work Requirements d. Design personalized training programs. e. Motivate and guide members during exercise sessions. f. Provide nutrition and health counseling. g. Maintain accurate records of members' progress. Actual Performance The Personal Trainer team has been successful in most areas, but the need for more effective communication and exceptional customer service has been identified. Goal Improve the coaching abilities of the personal trainers on the Bounce Fitness team, interact with the members, and foster a cooperative work atmosphere. Monitoring Schedule Monthly (6 months)

LEARNING PLAN Areas for Improvement Learning Opportunity Expected Date of Implementation Expected Outcome d. Effective Communication Member Feedback and Communication Workshops Months 1-2 Increased satisfaction and comprehension of members' demands due to improved communication between trainers and participants. e. Customer Service Customer Service and Nutrition Counseling Training Months 3-4 Outstanding customer service and personalised nutritional guidance have increased member satisfaction and retention. f. Customized Program Development Participation in Customized Program Design Workshops Months 5-6 Increased efficiency in creating personalised training plans that cater to the needs and goals of members.

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Task 3: Coordinate Learning Opportunities ASSESSMENT INSTRUCTIONS This task will require you to make the necessary arrangements to facilitate the implementation of the learning opportunities identified in Workplace Project Task 2. To complete this task, you must:  Access and review the following: o Organisational policies and procedures containing information about arranging learning opportunities o Each learning plan completed in Workplace Project Task 2, specifically: • Learning opportunities identified • Resources identified for each opportunity • Expected dates for implementation  Coordinate with at least two relevant stakeholders to arrange the facilitation of the learning opportunities identified  Acquire the resources necessary for each learning opportunity  Finalise timelines for facilitation of learning opportunities  Oversee implementation of learning opportunities according to learning plans.  Update the Record of Events template from Workplace Project Task 2 Submission for this template will be at Workplace Project Task 5. Submit the evidence of coordination for opportunities to your assessor. Evidence must be at least one of the following:  Email correspondence  Meeting minutes

Task 4: Monitor and Seek Feedback ASSESSMENT INSTRUCTIONS

Use the Monitoring Plan template provided at the Bounce Fitness site. Part A: Monitor Implementation To complete this task, you must:  Monitor the implementation of each learning plan following the schedule discussed in Workplace Project Task 2  Record the progress of the team  Identify the effectiveness of the learning plan  Complete at least two copies of the monitoring plan – at least one for each instance of monitoring Part B: Seek and Provide Feedback You will be assessed on your practical skills to:  Provide feedback to the team and individual member on their progress based on monitoring  Discuss effectivity of the learning plan  Identify areas for improvement  Discuss suggestions for improving the following: o The learning plans o Team and individual member’s performance Update the Record of Events template from Workplace Project Task 3 to include each instance of monitoring conducted for this task. Submission for this template will be at Workplace Project Task 5 Submit at least two completed Monitoring Plans to your assessor. MONITORING PLAN Learner Name Magnolia Vanegas Workplace/Organisation Bounce Fitness State/Territory Brisbane Date Prepared 15/12/2023 TEAM LEARNING PLAN Individual Monitored John Davis Sarah Smith Goal Improve communication, deliver superior customer service, and create highly successful customised training programmes to give Bounce Fitness members an exceptional experience.

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Learning Opportunity Expected Outcome Date of Implementati on Date of Monitoring Actual Outcome Remarks a. Communica tion and Feedback Workshops Increased communicati on and feedback with members 15/09/2023 15/12/2023 The team has demonstrate d more open communica tion and received positive feedback from members. Communication workshops have been effective in improving interaction with members. b. Customer Service and Nutrition Training Increased member satisfaction and retention 15/09/2023 15/12/2023 Members have expressed increased satisfaction and we have experienced a lower cancellation rate. Customer service training has paid off. c. Customized Program Design Workshops Designing more effective customized programs 15/09/2023 15/12/2023 Trainers have created programs that have produced more consistent results and better met members' needs. Program design workshops have had a positive impact. RESULT Because of the learning strategy, the instructor team's interactions with members and the calibre of the services offered have both greatly increased. They have shown improved member retention, favourable comments, and more effective member communication. The improvement of customer service has enhanced member satisfaction and decreased cancellation rates. Additionally, they have developed the capacity to create highly efficient customised training programmes that cater to the demands of members. Overall, the learning plan has enhanced Bounce Fitness's member experience and service quality.

MONITORING PLAN Learner Name Magnolia Vanegas Workplace/Organisation Bounce Fitness State/Territory Brisbane Date Prepared 15/12/2023 TEAM LEARNING PLAN Individual Monitored John Davis Sarah Smith Goal Improve communication, deliver superior customer service, and create highly successful customised training programmes to give Bounce Fitness members an exceptional experience. Learning Opportunity Expected Outcome Date of Implementati on Date of Monitoring Actual Outcome Remarks a. Communica tion and feedback workshops with members. Increased communica tion and feedback with members. 15/09/2023 15/02/2024 The team has demonstrated more effective communicatio n and received positive feedback from members. Communication workshops have been effective in improving interaction with members. b. Customer service training and nutritional counseling. Increased member satisfaction and retention. 15/09/2023 15/02/2024 Members have expressed greater satisfaction and we have experienced a lower cancellation rate. Customer service training has paid off. c. Customised workshops for Creating more efficient, personalise 15/09/2023 15/02/2024 Programmes designed by trainers have delivered Workshops on programme design have been effective.

programme design. d programme s. more consistent results and better suited the needs of participants. RESULT The learning plan's overall impact on the instructor team has been quite favourable. Member satisfaction has increased as a result of the major improvement in effective communication with members. Excellent customer service has reduced the rate of cancellation, and highly efficient personalised training programmes have increased the consistency and satisfaction of results for members. Overall, the crew at Bounce Fitness has been successful in offering superb member service. Task 5: Assess and Document Findings ASSESSMENT INSTRUCTIONS Use the Competency Report template provided at the Bounce Fitness site. To complete this task, you must:  Access and review the following:

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o Organisational policies and procedures for preparing competency reports o Documents/sources that contain information on the results of the learning plans implemented This must contain information on the performance of each member of the team from Workplace Project Task 4 .  Complete one competency report for each member of the team  Complete the Record of Events template. Submit the following templates to your assessor:  Completed competency report template  Completed record of event template COMPETENCY REPORT Learner Name Magnolia Vanegas Workplace/Organisation Bounce Fitness State/Territory Brisbane Date Prepared 15/03/2023 Team’s Organisation HR Industry Fitness INDIVIDUAL MEMBER’S COMPETENCY Create more copies of the tables below to reflect the number of members in the team Team Member 1 Sarah Smith Needs to be Addressed Strengthen communication skills with members. Learning Opportunity Communication and Feedback Workshops with Members. Date of Implementation 15/09/2023 Date of Completion 15/03/2024 Outcome of Learning Opportunity Sarah has shown improved member contact by giving helpful feedback and attending to their needs. A higher level of satisfaction has been reported by members. Remarks

Sarah has shown significant progress in her communication with members, which has contributed to a more positive experience for them.

Team Member 2 John Davis Needs to be Addressed Improve customer service and member retention. Learning Opportunity Customer Service and Nutritional Counseling training. Date of Implementation 15/09/2023 Date of Completion 15/03/2024 Outcome of Learning Opportunity John has given members outstanding service, garnering compliments and a lower churn rate. His expertise in dietary counselling has been helpful to the group. Remarks John has achieved a significant improvement in customer service and has contributed to member retention, which is reflected in the positive results. Team Member 3 Emily Jones Needs to be Addressed Improve effective communication with members. Learning Opportunity Member Communication and Feedback Workshops. Date of Implementation 15/09/2023 Date of Completion 15/03/2024 Outcome of Learning Opportunity Emily has shown improved openness and effectiveness in her interactions with members, listening to their problems while offering helpful criticism. Members experience greater value. Remarks The member experience has been enhanced by Emily's evident improvement in her capacity to interact with members successfully. Team Member 4 David Brown Needs to be Addressed Strengthen leadership and conflict management skills. Learning Opportunity Leadership course, Conflict Resolution and Effective Communication

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Workshops. Date of Implementation 15/09/2023 Date of Completion 15/03/2024 Outcome of Learning Opportunity David has shown good leadership qualities and helped to create a more productive workplace. His open communication has greatly increased teamwork and increased the effectiveness of conflict resolution. Remarks David's leadership and dispute resolution abilities have significantly increased, which has enhanced the gym's overall dynamics. CONCLUSION Team Competency In general, the team has made substantial progress in critical areas like excellent member-to-member communication, first-rate customer service, and the capacity to create incredibly successful customised training programmes. These outcomes lead to higher member retention and satisfaction, which supports Bounce Fitness' ongoing success. Remarks Each team member's acquisition of specific talents has advanced significantly. The dynamics of the gym have improved as a result of David Brown's strong leadership and effective conflict resolution. Individual instructors have gotten better at communicating with members and offering individualised programmes and high-quality service. Overall, these findings show that the organisation has benefited from the investment made in building team skills and competences.

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RECORD OF EVENTS Learner Name Magnolia Vanegas Workplace/Organisation Bounce Fitness State/Territory Brisbane Date Started 15/03/2024 Date Completed 15/03/2024 Date Event Name and role of involved stakeholder a. 15/03/2024 Develop the employee competency report Sarah Smith (Group Class Instructor) b. 15/03/2024 Develop the employee competency report John Davis (Personal Trainer) c. 15/03/2024 Develop the employee competency report Emily Jones (Receptionist) d. 15/03/2024 Develop the employee competency report David Brown (Gym Manager)

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Assessment 2

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