3_SITXHRM003_WA_V92020

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SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 1 of 13 Purpose: This form is to be completed to record the outcome for each assessment task and to record the feedback provided to the student. Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). The assessment evidence gathered is collected and once all required assessment tasks have been completed satisfactorily for each Unit of Competency, the student will be provided a Final Unit Result as either Competent (C) or Not Yet Competent (NYC). Students: Please complete cover sheet clearly and accurately for assessment tasks and other types of evidence you submit for your course. All student assessment tasks submissions including any associated checklists where applicable, are to be attached to this cover sheet and will be placed into your academic file. Assessment Cover Sheet Student Use Student ID No Student Name Trainer / Assessor Name Unit Code Unit Title Assessment No. Assessment Method □ First attempt □ Re-Submission □ Late Submission Student Declaration I declare that:  These tasks are my own work.  None of this work has been completed by any other person  These tasks are not plagiarised or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I have read and understood Education Access Australia’s policy on Plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, disciplinary action may be taken against me by Education Access Australia.  I have a copy of my assessment work with me, which I can produce if the original is lost. Student Signature: Submission Date: Assessor Use Only Outcome Satisfactory / Not Satisfactory Assessor Feedback: Assessor Name: Signature: Date:

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 2 of 13 ASSESSMENT METHOD 3-Written assignment SECTION 1: MODEL HIGH STANDARDS OF PERFORMANCE AND BEHAVIOUR 1. Give three examples of positive behaviour a manager can role model to staff. i. __________________________________________________________________ ii. __________________________________________________________________ iii. __________________________________________________________________ 2. Do you think leading and managing are the same thing? Explain. INSTRUCTIONS TO STUDENTS 1. There are three sections in this written assignment. 2. You may source information to answer the questions from the learner guide paper-based resource for this unit. 3. You must write the answers clearly using blue or black pen only 4. If you do not understand a question, your assessor will explain further for you to clear any doubt with regards to the assessment 5. The trainer/assessor will inform you of the submission date for this assessment. It is recommended spending approximately 2 hrs to complete this assessment 6. You could complete this assessment in classroom or self-paced. 7. On completion, you are required to submit all sections to your assessor. 8. To achieve a satisfactory outcome all questions must be answered correctly 9. If you have any special needs, you must inform your assessor before commencing the assessment. 10. Assessor will brief the assessment policy before commencing the assessment. 11. Assessor will record the outcome and constructive feedback of the assessment and advise you of any further actions required in the assessment coversheet 12. If you do not agree with the outcome, you could discuss the matter with your assessor. If it’s unsuccessful you could appeal the outcome by lodging a formal complaint as per the assessment policy and procedure. 13. If your work is found to have been plagiarised or copied from another source without proper references, the submitted work will be subject to the plagiarism and academic dishonesty policy of EAA. 14. Copying, paraphrasing or summarising the work of another student or another source without appropriate acknowledgement is considered as plagiarism. Therefore, the assessment must be your own work.

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 3 of 13 3. Outline four qualities or traits of an effective leader. i. ___________________________________________________________________ ii. ___________________________________________________________________ iii. ___________________________________________________________________ iv. ___________________________________________________________________ 4. What are ‘norms’? 5. Discuss the manager’s role in promoting healthy norms. 6. Success in management is often measured in terms of efficiency and effectiveness. Explain the terms ‘efficiency’ and ‘effectiveness’.  Efficiency  Effectiveness

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SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 4 of 13 7. Management functions can be categorised as: planning, organising, leading, staffing and controlling (monitoring). Define the staffing function, giving some examples to explain your answer. 8. Define the function of controlling or monitoring and provide some examples to explain your answer. 9. What advice would you offer to someone who wanted to improve his/her leadership ability? 10. Define the ‘laissez - faire’ leadership style. 11. Describe a situation where the laissez-faire style is effective to use.

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 5 of 13 12. What is participative leadership? 13. Describe a situation where a directive style of leadership would be appropriate to use.

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 6 of 13 SECTION 2: DEVELOP TEAM COMMITMENT AND COOPERATION 1. Explain why the manager should involve team members in the goal-setting process. 2. Define the term ‘empowerment’. 3. Why is it important to make plans? 4. What is a mission statement? 5. List four different types of plans. i. __________________________________________________________________ ii. __________________________________________________________________ iii. __________________________________________________________________ iv. __________________________________________________________________

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SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 7 of 13 6. What are stakeholders? Give some examples to help explain your answer. 7. Why is it important for an organisation to consider the needs of stakeholders and communicate effectively with them? 8. To be effective, goals need to be SMART. What does this stand for? S ____________________________________________ M ____________________________________________ A ____________________________________________ R ____________________________________________ T ____________________________________________ 9. What are KPIs? Explain. 10. A team will need to access a wide range of operational workplace information to help meet organisation goals. Give four examples of operational information your team requires. i. ___________________________________________________________________ ii. ___________________________________________________________________ iii. ___________________________________________________________________ iv. ___________________________________________________________________

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 8 of 13 11. List five things you can do to model and encourage open and supportive communication. i. __________________________________________________________________ ii. __________________________________________________________________ iii. __________________________________________________________________ iv. __________________________________________________________________ v. __________________________________________________________________ 12. Explain the difference between a group and a team? 13. Why should a team have some diversity in team members? 14. Discuss how you could encourage innovative work practices in your team. 15. What is groupthink?

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 9 of 13 16. How can a manager prevent groupthink? 17. For feedback to be effective, it should be specific, timely and constructive. Explain each of these concepts.  Specific  Timely  Constructive 18. List five barriers to effective communication. i. ___________________________________________________________________ ii. ___________________________________________________________________ iii. ___________________________________________________________________ iv. ___________________________________________________________________ v. ___________________________________________________________________

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SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 10 of 13 SECTION 3: MANAGE TEAM PERFORMANCE 1. Discuss how KPIs can be used to monitor and assess your team’s performance and progress towards the achievement of goals. 2. Explain the benefits that can be gained by delegating tasks to employees. 3. Explain what should be included in a delegation plan. 4. List five common barriers to delegation. i. __________________________________________________________________ ii. __________________________________________________________________ iii. __________________________________________________________________ iv. __________________________________________________________________ v. __________________________________________________________________ 5. Explain how you can overcome these barriers to delegation.

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 11 of 13 6. Explain the difference between a workplace mentor and coach. 7. If motivation is an internal drive, can a manager really motivate an employee? 8. Apply Maslow’s Hierarchy of Needs to the work environment by providing two examples of how the organisation can meet needs at each level of the hierarchy.  Physiological  Safety  Social  Esteem  Self-actualisation

SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 12 of 13 9. The perception of fairness is important to job satisfaction, commitment and trust. How do leaders develop a sense of fairness and equity? 10. Do you think money is an effective motivator? Explain your answer. 11. Explain one principle of job design that could be applied to make routine, practical work more rewarding. 12. Rewards can be extrinsic and intrinsic. Explain these terms.  Extrinsic rewards  Intrinsic or internal rewards

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SITXHRM003 LEAD AND MANAGE PEOPLE-Written Assignment Version: September 2020 Page 13 of 13 13. What are four examples of extrinsic rewards that an organisation could provide employees? i. ___________________________________________________________________ ii. ___________________________________________________________________ iii. ___________________________________________________________________ iv. ___________________________________________________________________ 14. Explain how goals are important to motivation by using the goal-setting theory. 15. A common approach to coaching involves using the demonstration method. Explain the steps involved in the demonstration method.

3_SITXHRM003_WA_V92020

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