BSBXCM501 Project Portfolio

docx

School

University of the Fraser Valley *

*We aren’t endorsed by this school

Course

354

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by naths3491

Level 2, 197 – 207 Church Street, Parramatta, NSW 2150 Australia T: +61 2 8844 1000 | www.rsb.edu.au | RTO ID: 45432 | CRICOS Code: 03717E Project Portfolio BSBXCM501 Lead Communication in the Workplace

Contents Section 1: Guide workplace communication 4 Section 2: Engage in workplace communication and negotiation 8 Section 3: Review communication 13

Student name: Vishnuvardhan Reddy NALLABOLU Assessor: Date: 08/09/2023 Business/organisation you are basing this project on: Unilever Role within business/organisation: HR Manager Project/significant issue to be communicated: An issue is observe at organization related to the employees policies such as poor organizational culture, lack of training and lower motivation among employees Project areas requiring negotiation (at least one): Employee training and organizational culture Section 1: Guide workplace communication BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 3 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Describe the business or organisation you are basing this project on. What is the name of the business/organisation? Which industry is it part of? What are the main activities in the business/organisation? What are the broader organisational objectives and goals? About Organization: Worlducation is the well-known multinational company that falls under the industry of consumer goods. It is the British company having headquarters in London. The main activities of the Unilever is to provide the range of consumer goods such as ice cream, cleaning agents, food, condiments, beauty products and other personal cares. It is the public limited company that is providing services since 1929 founded by Lever Brothers. Unilever sells three products that fall into three main categories and segment its business into food and refreshment, home care and beauty and personal care products. Objectives of Worlducation:  The company has an objective to provide team livelihood to the people for their health and well-being improvement. Unilever can do it by providing job opportunities by having diversification in it business and starting a new branch of its side in different countries of the world  It also has an objective for the improvement in environmental footprint of its products. It means that Unilever is also very conscious about its corporate social responsibility and always focused towards the strategies that help them to provide ecofriendly products.  Unilever is also ambitious to provide high quality products to its consumers find getting conscious about their health and make them feel that their products are the right choice for their need. Goals:  In context of their climate action goals, Unilever commands to reduce the emission of harmful chemicals in the air during the production of bolts by 100% do 2030 coma with the interim goal to minimise the emissions up to 70% till 2025 The main goal of the Unilever is to sustain their profitability in the market by continuous development in their products and implementing these strategies or diversification in their BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 4 of 26

 Product line to target large audience in the market.  Unilever is also aimed to provide the opportunities to the new employees to get experience while working in the multinational organization in start their career by earning their livelihood. Summarise organisational policies and procedures Which policies/procedures are applicable to your project/issue and/or workplace communication? How are they applicable? Attach policies/procedures to your portfolio. Summary of Unilever Organizational Policies and Procedures: Worlducation organizational policies and procedures are related to the business sustainability. Organizational policies of Unilever includes the policies related to the climate actions this is due to their corporate social responsibility, by implementation of these policies they want to prevent the environment and the planet from pollution. Moreover they also contains the policies relating to the nature protect and regenerate that includes the policies such as Unilever sustainable agriculture code, responsible sourcing policy and people and nature policy. Waste free world policy is also one of the policies used by the Unilever. It also uses the policies related to the positive nutrition, equity, diversity and inclusion [1]. They also contain policies related to the human rights and business responsibility. Their business responsibility includes the policies such as board of business principles, people and nature policy, responsible business partner. Talking about the procedure of the organization, Unilever contains organizational structure related to product type division. On the basis of its product the organization is divided into different components. These components are personal care products, home care products and other related divisions [1]. Particularly talking about this project where an issue of organizational structure, lack of training and lower motivation among employees is under consideration the policies related to the business responsibility are applicable to such a situation. Unilever is the multinational organization and people who are employed with it belong to different culture [2]. This is the main reason that why workplace communication BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 5 of 26

challenges are faced by the union labour management and as the human resource manager it is my responsibility to manage search challenges by providing proper training to the employees and the employers to work together for the achievement of business objectives. It is observed that the interaction between the employers and employees are very low. Due to which not proper feedback is provided to employees that causes lack of motivation among employees and they feel exhaust to work in such the workplace environment [2]. Employees are not giving attention to their colleagues or help them in their task it is all due to the lack of communication and communication skills among them. It is a responsibility of the organization to arrange the training programs to guide their employees about the importance of communication skills at workplace and how both employer and employees can develop these skills by continuous learning [2]. Summarise legislative requirements Which legislation applies to your project/issue and/or workplace communication? How do they apply? Legislative Requirements Summary: Unilever and employees are required to follow the law reclamation of each country in which they are providing their business operations. Unilever is also committed towards diversification in its working environment that includes the respect and mutual trust. Unilever is also focused and responsible for the performance and reputation of their business. They are also committed to promote and recruit the employees on the basis of their abilities, skills and qualifications that are required for the work to be performed by them. They are also responsible to provide the healthy and safe working environment to their employees. It is also in the legislative requirement of the company that they will not use any kind of child labour or any forced labour. Towards the employees they are also committed to develop and enhance the skills and capabilities of the employees individually by providing them training sessions for career development. Unilever is also put concentration towards the individual’s dignity and the rights of the employees towards the freedom at their workplace. They are also committed to have a good communications with their employees through consultation procedures and the information based on the company [3]. The legislative requirement are also related to the public activities that must be BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 6 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

contributes to the society, it also includes the consumers by providing them high quality products and services without compromising in the quality of the product. Moreover the legislative requirement of Unilever also includes the innovation strategies to meet the needs of the consumer that based on sound science and to rigorous standards of safety [3]. The legislative requirement that is applicable to our situation which is focused towards the workplace communication that is poor in the union labour is the relation of company when it employs and their commitment to maintain a good communication with them. It is applicable do this situation because it is the responsibility of the union labour to fulfil all its commitment made with the employees to retain the talent. It is observed that the employers do not interact with their employees and not provide them a regular feedback. Did not even monitor the working of their employees and not listen to their issues at the workplace [5]. These factors are due to poor communication between the organizational structures. It makes the organizational structure we and company will be unable to provide and achieve its estimated goals and objectives. As the HR manager it is my responsibility to provide the effective solution and strategies to the management. The company first of all needs to review its own legislative requirement related to the workplace communication to meet its end and get good image of the brand recognition in the market [4]. Research information needs of the business/organisation Provide a written summary of your research. What are the internal information needs? What are the external information needs? Are there any special needs/diverse cultures to consider? How do the needs relate to broader organisational goals? Which sources did you use to obtain Research Information Needs: The internal information needs that are required to mitigate the associated issue in the workplace communication include the information from the staff. For this purpose, different research papers that are made on the employees satisfaction games the workplace communication at Unilever are also used to get the information to find the main issue. Employees are the people in the organization who have proper knowledge about the happenings and causes behind them [4]. Certain information is also needed from the management do analyse what are the factors that make them unable to interact with employees. For the collection of all these internal information Internet sources are used to get connected where the people who belongs to the Unilever. The external information that is required to analyse the main reason behind the in effective workplace communication at Uniliver includes the previous research work of the researchers. It makes me able to BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 7 of 26

information (at least three, including digital sources)? How did you extract relevant information from minor references? Attach proof of your research sources (e.g., internet search, video of interview) to your portfolio. compare the previous performance related to the workplace communication improvement at Unilever with the current situation. It is observed that as the size of the Unilever goes on increase it becomes difficult for its management to maintain effective communication system across its organizational structure [5]. The company itself cannot achieve the objectives unless it takes all its workers along with it and it can only be done by having a good relation with them and the relation starts when there is a healthy communication between each department and working level. The most effective internal source to get information is the customers. The customer can tell more about the product quality and service of the Unilever employees as they get interacted with the employees first. They can provide feedback that either they are happy with employees or not. If employee is happy it makes the customer happy as well. The external source need for information to solve this issue of workplace communication gap between managers and employees directly relates to the organizational objectives as they want to improve the livelihood of people of this society and they can only do it by getting infected with them [5]. The first thing is to communicate the point of view with the others and to listens the others as well. Different sources are used to collect the information such as Internet, social media and journals. Instead of focusing on the one country Unilever branch there is a need get the information from the people who are working in Unilever from different countries to get large amount of data that includes the factor of culture diversity [4]. It helps to examine that either the culture diversity and cultural ethics and norms are the main reason behind the lack of communication effectiveness or not. And if it is so, did Unilever higher authorities must arrange seminars on my training programs and other related programs to make deer employees and employers get familiar with the diverse culture and adopt the culture of the country in which they are working. Develop communication protocols Consider the identified information needs and organisational goals to develop at least two communication protocols. Communication Protocols: By considering the information requirements and the organizational goals of the universe the following communication protocols are developed [6] 1. Unilever must use whiteboards and pin up board for the internal communication for stop to make any announcement related to the workplace or changing in the regulations of the organizational policies it is the responsibility of BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 8 of 26

Adapt the protocols (e.g., by using a different colour or font) to address at least two different contexts (e.g., deaf employees). Attach your protocol (including adaptations) to this section of the portfolio. the managers to display the information on the board to create a link between employees and the hire executives. In this way if the employees are not agreed with the terms they may tell it to the managers so that they can tell the directors. In this way the communication level of the organization can be improved 2. For the internal and external communication Unilever must use different sources such as e- mail, letters and faxes to convey its messages to particular group of paper. It makes a direct connection of the company’s management with employees and in case of any ambiguity or issue employee can also e-mail the company. Adapt Communication Protocols:  Unilever must adapt the communication protocol such as workplace signs for the employees who are deaf to communicate effectively with them Unilever should also adopt theme communication protocols at workplace that includes providing reports and memos I want the Internet sources for internal and external purpose. By doing so Unilever enters the employees about it operations on success in the market. It also helps the researcher to make the research on the communication structure of the organization for academic purpose Support and implement developed protocol(s) Prepare at least two different materials (e.g., intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology. Make sure the materials direct others to adhere to organisational communication requirements. Implement the materials in the workplace (e.g., upload an intranet Support and Implementation of Developed Protocols: The main convention that is created incorporates the wide barricade and pink sheets to show the significant data by the administration. For instance, the organization will build the functioning hours for a specific time frame period by giving additional wages to the representatives who are intrigued to work for additional hours. Implementation: BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 9 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

post, place a poster on the notice board). Attach proof of the implemented materials to this section of the portfolio (e.g., photo of poster on notice board). The subsequent convention is connected with the correspondence between the organization and the workers through email, letters and faxes. A tweaked email might be sent by the administration to specific gathering of representatives or for sharing the overall data a solitary male is created and it is shipped off every one of the workers working in a specific branch to pass on the message. For instance organization create an email to pass the message on to every one of the representatives connected with the changing seasons of the functioning hour as displayed underneath: Implementation: BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 10 of 26

Mentor others to achieve communication goals Who are you Mentor Others Communications Goals: I am mentoring Steve Jobs because of his style of leadership. He gets himself surrounded by the people having effective mind that can follow his lead. He is BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 11 of 26

mentoring? What expertise/wisdom/kno wledge are you able to offer? What mentoring principles will you follow? How will you address organisational communication requirements and goals? How will you motivate them to communicate respectfully and consider everyone’s needs? Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor). the main communicator business decider of many things and he is very good in this expertise. He is an effective communicator and salesperson and presents its latest model in the market by using appropriate words. I am able to offer the expertise related to communication skills in diversified culture. I can teach the employees and employers how to develop the communication skills continuously at workplace by focusing on the organizational culture and learning from the external sources [6]. Mentoring principles that I follow includes be available when the commitment is made to be there on time. Introduce the team by the possible collaborators and other key contacts to make key workflow easier and to achieve the required objectives. I also assess the skills, attitudes and knowledge of the others when offering them advice to generate a good communication between [7]. I will motivate the employees working at the Unilever to communicate with each other respectfully because it makes them a good listener, by making no interruption in the communication of others they can learn the skills of patient and to be calm. Respectful communication means not to be rude and listen to all the aspects of communication at the workplace. I will appreciate those who already communicate at the workplace respectfully so that other will admire them and also do the same which improves the organizational structure and the communication effectiveness [6]. It can be done by arranging the HR training sessions for the employees and employers using Internet sources to tell them about the importance of respectful communication at workplace. Every employee at the workplace needs to be get attention of its manager, launch other to listen them graciously, also want to be treated equally as other employees and their opinions must be valued by the others. By keeping in consideration needs of employees communication can be motivated at the workplace [7]. Attach: Policies/procedures ( https://www.unilever.com/planet-and- society/sustainability-reporting-centre/our- policies/ ☐ Proof of research sources ( S Raja - 2021 - scholar.archive.org ☒ Protocols (including adaptations) https://www.unilever.com/Images/4394-cobp- code-policies-booklet-external.v12_tcm244- ☒ BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 12 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

480270_en.pdf ) Support/implementation material https://www.ukessays.com/essays/information- technology/analysing-methods-of- communication-within-unilever-plc-information- technology-essay.php ) ☐ Mentoring session ( https://hbr.org/2012/04/the- real-leadership-lessons-of-steve-jobs ☒ Section 2: Engage in workplace communication and negotiation Prepare to communicate complex information and negotiate outcomes. What information (related to your selected workplace project or issue) must be conveyed and negotiated? With whom will the information be conveyed and negotiated (at least two different audiences on separate occasions)? Preparation to Communicate Complex Information and Negotiation of Outcomes: The issue that is faced by the union labour is related to its weak organizational structure due to lack of communication at the workplace between higher authorities, managers and employees. The information that must be conveyed to the employees and the employers at the workplace is related to the factors that contribute in the poor communication structure at the Unilever [8]. It is the responsibility of human resources department to aware the organisation’s people about the drawbacks or poor communication at Unilever that affects their brand image and brand recognition in the market. Therefore it is negotiated with them to take the training session and communication skills developing online classes through Internet sources to develop their skills that how to build a good communication relationship BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 13 of 26

While working in different organizational culture in which the colleagues are belongs to diversified culture [8]. The information is conveyed to the employees about the negative impact of poor communication on the Unilever’s image in the market that leads to the employee higher turnover rate because they feel that their needs are not considered by the company management and they are ignored. They don’t feel job security while working in the universe and also feel that their rights are also not given to them according to the policies and procedures of the Unilever and the employment agreement [9]. It will be made clear to them that the management is working hard to stay on their commitment and provide the same benefits at the workplace that they are committed before and contains in their legislative policies. The company’s management should also negotiate with the managers manage each of the department operations and directs all of them towards the single path that needs to achieve the organizational objectives. For example at the workplace managers feel that the employees are not listening to them actively and do what they want to. In this way it is their responsibility to restrict the actions of each of the employees as it is their duty to monitor them. But the continuous report on the improvement in the communication structure in the organization helps the manager to make it more effective and get the desired outcome by listening to the employees issues as well [9]. First occasion: Describe the audience Are you aware of any communicat ion challenges? Are you aware of any Audience Description: While working as the HR manager at Unilever I also and analysed by the organizational culture and employees behaviour that there is high rate of cultural difference are the workers of Unilever, it makes the employees and employers unable to interact with each other indie friendly way. They feel hesitate to convey their message to the others do to which they do not pay attention towards each other verbal or nonverbal BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 14 of 26

differing perspective s? communication that leads to the unproductive environment for employees and employers [8]. The different perspective that is of the wild noticing day reason behind the communication gap between the employees and their employers is also the organizational structure of the Unilever. There is not a direct connection of employees and they hire executives. Executives are also not involved or show any or show any concern about the employee’s issues to get resolved on time [9]. Due to which managers are free to do what they want because they know that there is no one who asked them for their action either they are helping employees and work for their basic needs. Plan outcomes What are the potential outcomes of the negotiation (at least two)? What are your desired outcomes (at least one)? Potential Outcomes of Negotiation:  Employees are willing to adapt the cultural change and try to understand each other perspectives  Employers also behave in friendly manner with employees to make them feel happy , secure and comfortable at workplace Desired Outcomes:  HRM arrange training sessions related to improvement and advancement in the communication skills and  Both employees and employers become able to adapt the cultural difference in communication Plan approach How will you communicat e?  What method will you use?  What Planning Approach: I will communicate by using face to face communication as in this way iv ill convey my point of view easily to the listeners. By showing the employees and employers videos related to profitable outcomes at workplace by adapting new communication skills. The assertive communication style will be used by me because it promotes and reflects high self-esteem. Also use persuasive style to make them agree upon the matter by showing facts. Communication risks:  May the communication interprets the negative impact BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 15 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

commu nication style will you adopt?  Why is this style suitable ? What communicat ion challenges/r isks do you anticipate (at least two)? How will you remove any barriers that may influence understandi ng? Which negotiation techniques will you follow to positively influence others? on the receiver  The receivers don’t get the right reason behind the communication made Removing barriers that influence understanding:  Using the right language that everyone can understand  Being clear towards the meaning  At a time talk about single matter  By keep check that people understood the it correctly I will follow the soft negotiation technique to positively influence others by asking the audience for advice and make them to feel comfort and encouraged.  Address the Issues. Distinguish things that you are enduring.  Improve on Your Life Decisively. Make space in your life for the beneficial things that are coming to you.  Establish Conditions that Help You.  Bring Responsibility into your Objectives. Communicat e complex information and negotiate Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g., conference call Present Data aligned correctly. Track down a Relationship. Present It as a Theoretical Circumstance. Use Visuals. Foster Instructional exercises and How-To Guides. Break It Into Three Places. Be Clear and Compact. Separate It Into an Issue Arrangement Construction. https://www.ukessays.com/essays/information- BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 16 of 26

recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). technology/analysing-methods-of-communication-within- unilever-plc-information-technology-essay.php Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmatio n to this section of the portfolio (e.g., minutes of meeting, draft email). I will affirm the discussion results with the higher leaders of the Unilever by enlightening them regarding the positive effect on the correspondence structure. I will affirm the vital results of discussion by giving the recordings on the significance of such execution as finished by other global associations in the gathering. In exchange the choice is in the possession of the gatherings. It permits gatherings to fit the choice to their own necessities. It works similarly as actually in perplexing and straightforward everyday debates. It very well may be utilized for settling a question or making an arrangement. Implement negotiation outcomes Attach proof of the implementa tion of negotiation outcomes to this section of the portfolio https://eprints.usq.edu.au/19040/1/Irmer_Druckman_NCMR_v2n 4_PV.pdf BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 17 of 26

Attach: Complex information explanation/negotiation https://www.ukessays.com/essays/information- technology/analysing-methods-of-communication-within- unilever-plc-information-technology-essay.php ) ☐ Confirmation of negotiation outcomes https://eprints.usq.edu.au/19040/1/Irmer_Druckman_NCMR_ v2n4_PV.pdf ) ☐ ☐ Implementation of negotiation outcomes ( https://www.pon.harvard.edu/daily/negotiation-skills- daily/we-have-a-deal-now-what-do-we-do-three-negotiation- tips-on-implementing-your-negotiated-agreement/ First occasion: Describe the audience Are you aware of any communicat ion challenges? Are you aware of any differing perspective s? The communication challenge is observed in the top management as they do not perform their responsibilities actively. Their ia a communication gap between managers and employees that impacts the organizational structure badly. Moreover, the senior positions of Unilever are not serious about this issue of communication and in future they had a great challenge due to this factor [10]. Plan outcomes What are the potential outcomes of the negotiation? What are your desired By rearranging the tasks to be performed by everyone, continuous monitoring and regular feedback to employees helps to reduce communication gap. The desired outcome is that everyone at workplace is agreeing to accept the change in the organizational structure [10]. BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 18 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

outcomes? Plan approach How will you communicat e?  What method will you use?  What commu nication style will you adopt?  Why is this style suitable ? What communicat ion challenges do you anticipate? How will you remove any barriers that may influence understandi ng? Which negotiation techniques will you follow to positively influence others? I will communicate in this occasion face to face using communication style of being aggressively because no one is performing according to their job requirements. This style is suitable because everyone is not serious about the company’s objectives. Challenge:  The counter questioning in retain by the managers and employees that company is also not providing them the job benefits and security according to as per policies and procedures on the Unilever. Remove Barrier:  By making assure the employers and employees related to the strictness towards the company’s rule and regulations and providing them their job needs and requirements. I will use principled negotiation technique to positively influence others. Communicat e complex information and negotiate Being compact. Figuring out how to recount stories. Making it outwardly alluring. Utilizing representations and relationships. BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 19 of 26

Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g., conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). Constantly inquiring "so what?" Utilizing Innovation that Assists Individuals With getting it https://www.ukessays.com/essays/information- technology/analysing-methods-of-communication-within- unilever-plc-information-technology-essay.php Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmatio n to this section of the portfolio (e.g., minutes of meeting). I will confirm the outcomes of negotiation with executives and confirm the key outcomes of the negotiation by giving a brief presentation in the meeting. The final product of practically every one of the two party discussions can be classified as win-lose (one party advantages to the disservice of the other), conundrum (the two players are more awful off after the exchange), or mutual benefit (the two players outpace the competition). A fruitful discussion result is one that meets or surpasses your yearning point, or possibly you’re booking point, and is superior to your BATNA. You ought to likewise consider how the result lines up with your qualities, interests, and long haul objectives. Implement negotiation outcomes The final product of practically each of the two party dealings can be classified as win-lose (one party advantages to the impediment of the other), conundrum (the two players are more BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 20 of 26

Attach proof of the implementa tion of negotiation outcomes to this section of the portfolio (e.g., performanc e review spreadsheet updated to reflect new KPIs). regrettable off after the exchange), or shared benefit (the two players outpace the competition). https://eprints.usq.edu.au/19040/1/Irmer_Druckman_NCMR_v2n 4_PV.pdf Attach: Complex information explanation/negotiation ( https://www.ukessays.com/essays/information- technology/analysing-methods-of-communication-within- unilever-plc-information-technology-essay.php ) ☐ Confirmation of negotiation outcomes ( https://eprints.usq.edu.au/19040/1/Irmer_Druckman_NCMR _v2n4_PV.pdf ) ☐ ☐ Implementation of negotiation outcomes ( https://www.pon.harvard.edu/daily/negotiation-skills- daily/we-have-a-deal-now-what-do-we-do-three-negotiation- tips-on-implementing-your-negotiated-agreement/ ) BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 21 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Section 3: Review communication Obtain feedback on communi cation and negotiati on Use digital technolo gy (e.g., online survey, email) to obtain feedback from at least two sources (e.g., from mentorin g session, or The feedback on the communication and negotiation is obtained by using digital technology as it reduces the cost. Therefore, online survey and email sources are used in which certain questions are asked by the employees and employers of Unilever that tells about the improvement so far in the communication structure. The organizational structure of the Unilever related to its communication flow is very complicated. There is not a regular interaction bet ween each of the level management. Currently the company management rarely use the notice board and email to communicate with its workers that causes the issue of communication gap [10]. To: Subject: regarding the outcome of the negotiation Dear sir; Regarding the negotiation about the issue negotiation about suppliers’ terms, I am seeking your valuable insight which will motivate me to achieve better results next time. Please write me back with all the possible feedback. I will be happy to read them to improve my next adventure. Thank you! Sincerely; BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 22 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

negotiati ons). As you seek feedback , consider your commun ication/n egotiatio n as well as the broader organisa tion’s commun ication systems, channels and processe s. Summari se the feedback . Attach proof of the feedback to this section of your portfolio. Xyz. To: manager Subject: regarding the outcome of the negotiation I am seeking advice about the negotiation of employee benefit facilities. I hope you will write me with all the positive and negative feedback that will help to move ahead in my next negotiation project. Thank you! Sincerely; Xyz. Identify opportun ity for improve ment What areas of your  The improvement is needed in the communication method only using a face to face communication will not be effective. There must be the collaboration of other methods.  The communication that is used for communication and negotiation are based on digital technology and manual composing both are effective and have great influence on the audience.  The improvement is required in the interpersonal communication skills and customer services. BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 23 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

commun ication and negotiati on need improve ment? How effective were the commun ication channels , systems and processe s? What areas of the team or organisa tional practices need improve ment? There is a need to improve the listening skills so they can act accordingly Docume nt and impleme nt improve ment requirem ents Follow organisa tional requirem ents to docume nt areas The improvement is required to align the activities f employees with the organizational objectives. There is also need to improve the monitoring of the higher management on lower ones. There is a need of continuous development in the communication structure by providing the staff training programs and sessions. The improvement is requires in the Unilever’s policies related to the employees to provide them what the company committed to provide them. BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 24 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

needing improve ment. Impleme nt any improve ments to organisa tional practices (e.g., amende d policies/ procedur es/proto cols) Attach proof to this section of your portfolio Attach: Proof of feedback ( https://studybayhelp.co.uk/blog/communication-within-unilever- plc/ ☒ Improvement documentation/implementation https://scholar.google.com.pk/scholar_url? url=https://www.researchgate.net/profile/Wildan- Nugraha/publication/344373851_Safety_Documentation_A_Com munication_Approach_For_Safety_Management_System_In_Aerod rome_Operator/links/5f6d6fc4299bf1b53ef0ab13/Safety-D ) ☒ References: 1. Tessier, A., Croteau, C., & Voyer, B. (2021). Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training. Journal of Workplace Learning . 2. Cheng, L., Im, G. H., Doe, C., & Douglas, S. R. (2021). Identifying English language use and communication challenges facing “entry-level” workplace immigrants in Canada. Journal of International Migration and Integration , 22 (3), 865-886. 3. Yusof, A. N. A. M., & Rahmat, N. H. (2020). Communication barriers at the workplace: A case study. European Journal of Education Studies , 7 (10). BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 25 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

4. Wahyuni, L. M., Masih, I. K., & Rejeki, I. M. (2018). Communication skill attributes needed for vocational education enter the workplace. In Journal of Physics: Conference Series (Vol. 953, No. 1, p. 012111). IOP Publishing. 5. Sias, P. M., & Shin, Y. (2019). Workplace relationships. In Origins and Traditions of Organizational Communication (pp. 187-206). Routledge. 6. Eisenmann, D., Stroben, F., Gerken, J. D., Exadaktylos, A. K., Machner, M., & Hautz, W. E. (2018). Interprofessional emergency training leads to changes in the workplace. Western journal of emergency medicine , 19 (1), 185. 7. Song, Q., Wang, Y., Chen, Y., Benitez, J., & Hu, J. (2019). Impact of the usage of social media in the workplace on team and employee performance. Information & Management , 56 (8), 103160. 8. Dittes, S., Richter, S., Richter, A., & Smolnik, S. (2019). Toward the workplace of the future: How organizations can facilitate digital work. Business Horizons , 62 (5), 649-661. 9. Attaran, M., Attaran, S., & Kirkland, D. (2019). The need for digital workplace: increasing workforce productivity in the information age. International Journal of Enterprise Information Systems (IJEIS) , 15 (1), 1-23. 10. Pitafi, A. H., Khan, A. N., Khan, N. A., & Ren, M. (2020). Using enterprise social media to investigate the effect of workplace conflict on employee creativity. Telematics and Informatics , 55 , 101451. BSBXCM501 Project Portfolio Assessor v1.1 March 2022 Page 26 of 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSBXCM501 Project Portfolio

Related Documents