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Tech Era College Of Sciences & IT, Muzaffarabad *

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Management

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Nov 24, 2024

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Save your work with the filename <StudentID - Name - UnitName> , answer your assessment questions in this sheet below and upload the assessment once it has been completed. ASSESSMENT SUBMISSION FORM Complete this form and submit to your assessor for grading . It is recommended that you keep a copy of your assessment and your assessment submission form. Student Number Student Name Email Course Title Unit Code and Title Assessment Task No. / Title Unit Skills Assessment (USA) Trainer Name DECLARATION I hold a copy of this work which can be produced if the original is lost / damaged . This work is my original work and no part of it has been copied from any other student’s work or from another source except where due acknowledgement is made . No part of this work has been written for me by any other person except where such collabora t ion has been authorised by the instructor / teacher concerned. I have not previously submitted this work for this or any other course / uni t. I give permission for this work to be reproduced, communicated, compared and archived for the purpose of detecting plagiarism . I give permission for a copy of my marked work to be retained by the college for review and comparison, including review by external examiners. I understand tha t: Plagiarism is the presentation of the work, idea or creation of another person as though it is my/our own. It is a form of cheating and is a very serious academic offence that may lead t o exclusion from the college. Plagiarised material can be drawn from, and presented in, wri tt en, graphic and visual form, including electronic data and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately ci t ed . Plagiarism includes the act of assisting or allowing another person to plagiarise or t o copy my/our work . Student Signature I declare that I have read and understood the above declaration. Student ID: Student Name: Date: Page 1 of 15
Student Instructions: All questions must be answered correctly to be completed satisfactorily. All knowledge assessments are untimed and are conducted as open book (this means student can refer to textbooks or any resources). Student may handwrite/use computers to answer the questions. This assessment task may be completed in a classroom, at home, learning management system (i.e. LMS), or independent learning environment. You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as needed. Submission details The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be approved in writing by your trainer. Fill out the Assessment Submission form to the documents you are submitting to be marked. Please answer each question on a separate page provided and clearly indicate the question number at the top of the page. The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if further clarification is required and to validate authenticity of your submitted work. Page 2 of 15
Complete your USA here. Current Trends King Edward VII College offers courses in management, marketing, human resources, and international trade. The quality of the teaching staff and the latest technology in the course, the strategic sense is addressed to the top. They are trying to turn their existing systems into webinars, virtual classrooms, that is, fully online classrooms. Because they want to get rid of the files strategically. As a result of implementing the strategies it has determined, with the successful results received, Brisbane and Adelaide will also open new branches. This is a sign that they are growing in the Sunday environment of the education class which create the flexibility. King Edward VII College's biggest goal is to become one of the leading professional training providers that responds by leading the changing workplace by example and adopting innovative business systems that can adapt over time. Using Windows 7 and office 10 on their current training computers which will prove to be up-to-date and innovative "King Edward VII College" in the assessment was used as an internal source in the report. The information was taken directly from here. Organizational Culture The distinctive cultural characteristic of the college is its quality, collaborative, and strong bond between team members. The mutual warm behaviour of the members is reflected in the new members and students rather than the current team. This culture also brings success because of its attractiveness. King Edward College should encourage the respect to all culture among the staff, management, and students. Not only hiring the female teacher, also need to hire the male with different cultural background, as a result the environment of the college will be dynamic and will be more effective. Especially with the new location, different cultural and nature student will be welcome in the college. This will help college to target its goal. Employ more women in senior positions to add diversity to the organisation. And the culture of following old pattern of thinking need to remove. The College should give more focus on the current trends. There are enough faculty members based on the number of students in the current system and branch. And that makes the organization move right. But the college is going to innovate in organization. They will also open two new branches. And it is inevitable that this innovation will be influenced by stakeholders from the preparation process to the completion process. The college currently prefers the filing system. All necessary information and related files are created, sorted, and stored. If necessary, these files are still referenced. In fact, they are trying to pour this system into a completely virtual environment with the latest studies. Lecturers will be asked for more working hours and organizational managers will have to do overtime. So, all stakeholders will need to work harder on this transition. Techniques and tools The main resource needed to support innovation is finance. Because in the renewal phase, changing systems, IT projects and employee overtime will result in new fees to the college. The other resources required for the renewal of my site will be human resources. Training staff are expected to work increasingly at multiple locations. The HR department will be leveraged on flexible work arrangement strategies and policies to increase the permanence of staff and show employees that they live up to their values. Some tools are as below: Brain storming During the brainstorming session, each group member is instructed to write down several ideas anonymously on post-it notes or index cards. It serves two important purposes to Page 3 of 15
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keep ideas anonymous: For starters, it prevents idea anchoring and any potential personality biases. Second, it allows more introverted teammates to contribute to ideation while remaining anonymous. King Edward college management will plan and its step/process to implement the plan to establish the collect in two different locations. Here, brain storming will help to find or relocated the challenges, merits, and demerits, then the solution. Also, the adding the different course model that are popular. While brain storming, college should ask question to itself regarding the upcoming challenges and problem. Then need to make a backup plan to overrule the problem. Staff should be welcome for brain storming activities with the management term which might generate the new idea and thought. As a result, a broader range of ideas emerges that would not have surfaced if teammates brainstormed collectively. The ideas are then distributed at random to the rest of the group, who provide feedback and critique on each one. A team leader or management team can also collect and sort ideas as an alternative. Mind Mapping Mind mapping is a graphical method for visualizing (or making) connections between different ideas or information. Connections can often trigger new ideas and relationships between ideas. Thus, mind mapping is a great way to generate new ideas and thoughts and can be completed individually and in groups. Because a Mind Map is primarily a visual thinking tool, using visual stimuli alongside your thoughts and ideas will help your brain process information faster and draw more creative associations between your ideas. King Edward could generate an idea for opening their branch in two different locations with the help of this technique. Not only that, but it could also plan regarding its goal objective. From this technique, college could identify some backup ideas for upcoming challenges and problem as well. While mind mapping, college should make a step to complete its target. As we know, college is opening new branch in two different location Brisbane and Adelaide. So, staff including management term should have already plan on their mind to overrule the possible problem and obstacles. There might be problem of discrimination, cultural conflict, and lack of resources and so on. To solve these problems, in the meeting all staff including management should do some mind mapping activities, and the ideas and thought should be note down for future references. Creative problem solving. CPS entails approaching a problem in a creative, innovative, and unconventional manner. The process encourages people to think in new, creative ways that will help you solve the problem faster. This King Edward College could use CPS 7 steps to solve the issue. Identify goals, gather data, formulating challenges questions, exploring ideas among the staff and team members, requestion all the members to come with solutions, acting plan and finally acting. Kind Edward College will get overall an idea and its formulation with the help of this CPS technique. Using six thinking hats methods This will help the management teams to work with all different nature of people in the organization. Every people might have different thought and views. Using these six thinking hates, King Edward could choose right person and in right position which will generate the merits ideas for the development of college. WHITE hats categories staff could deal with data, facts, and figure, RED- Emotions and feelings, BLACK- caution and risk, YELLOW- optimism, GREEN- ideas, and BLUE- control. Page 4 of 15
Here, college should hire and put in them in different position/ section of the college with the nature of people. If the people with white hats who always focus with data and figure, then he/she need to be hire as an accountant. And people with red hats need to be hire as a recipient/ student service so that they could hear the problem of the student and provide them great service. Black hats people need to hire as coordinator of the college, so that these people could high light the possible risk and its cause, then college could solve the problem. Yellow hats people can be hire as a lecturer, so that he/she will not discriminate among the students. Green and Blue hats people can be management team so that overall, they could control whole college with the upcoming challenges and its solution plus conflict. Barriers and Risks King Edward VII College has stronger faculty members based on its competitors. But the innovative world is a far cry from pages of documents and files. Barriers include failure to accept innovation or insufficient resources for innovation such as finance. Together with risks, these barriers will have a significant impact as failure to embrace innovation will mean that the organization is not innovative or innovative enough and lags its competitors. Lack of funding means innovation is not carried out or encouraged and once again the company can fall behind. There poor communication among the staff and management is another barriers and risks of college. And the staff number is very low which leads the poor management. High workload will not give the quality ideas and solution. As a result, college could lose its number of students. Even the staff might leave the college and go somewhere to work. Disorganised processes, not consistent with managerial decisions. Not always clear what my role is. Lack of innovation despite organisational commitment to such. In addition, students now do everything in a developing and changing world. Failing to adapt to that doesn't move the college forward. That's why they're trying to turn the system completely into an e- system. Will be able to attract the students in the market with the advertisements and promotions they will make. It is very tempting for students to take their education virtual in developing technology without dealing with pages and pages of physical documents. In addition, different progress can be recorded by taking the demands that can be developed from the students. In this way, they will take the lead in the market thanks to the slogan' we apply the wishes of our students'. Innovative workplace conditions In this role, it is important that managers and management teams can identify specific conditions for innovation and creativity. These can also be thought of as issues or mechanism which impact – both positively and negatively – on innovation / creativity at the individual and the collective levels. These conditions for, and issues that impact on, innovation may span causal factors and issues relating to: The ability to gain and respond to customer feedback. Using the available resources. Change to workflow and processes. Emerging technologies. Executive support for innovation. New markets. Organizational sociocultural circumstances and issue. Technology change and convergence Structure and design of work in the organization Vision, core purpose and capabilities New business models The learning culture in the organization or the industry Page 5 of 15
Government regulations, policy, or funding initiatives Issues related to globalization. Labour market and industry changes and restructures These are the important conditions that need to research and issues that impact on innovation. Research can be conducted in varies way. Some ways are as below: By becoming aware of issues in the field in which we work – for example, by reading college/ industry journals and websites, attending college/ industry events, etc. By reading about issues affecting your organisation specifically – for example, by reading past reports (in particular, your organization’s annual reports). By speaking with people – both within, and external to organisation – about the issues which affect the college generally, and your organisation specifically. By reviewing the contend that we finalized from the research, then find the merits and demerits points that can be generate and find the solution for demerits points/ situation for worst case scenario. Innovation drivers and enablers Drivers are the factors or changes that impel innovation practice. They might include: Globalization Markets shifts Allocate responsibilities: Making sure that everyone on the innovation team has a role. This will motivate them to be creative and caring. Giving them the tools, they need and make sure they're well-trained on how to handle innovation and become more productive. Set goals to achieve and ways to track progress. These will both encourage and support innovation. King Edward should give equal responsible to all team members of the college. Price and profitability Technology change The team: Creating an active team tasked with ensuring innovation is achieved drives innovation. The team should be curious to learn more and humble to accommodate different points of view. A high-performing team fosters innovation and keeps the organisation competitive in the market. Enablers are factors that help innovation overcome barriers. They may include: Management Support: If the team members and staff will get the support from the management to show off their ideas and view without any hesitation, then there will be the high numbers of ideas and manpower and resources. Proper and friendly environment will be there among all staff and management. Collaboration among the team member and management will help in problem solving which arise in the college. Using this factor, the challenges of King Edward open its new branch in different location will be solved or will get support to solve the upcoming problem. Integration Potential students make their decisions based on the reputation of the organisation, quality of courses, pricing, employment options and personal recommendations amongst other factors. Our strong vocational emphasis and continual college consultation will ensure our courses of study materials are appropriate to develop the skills and knowledge currently demanded by employers and students. Our market decisions are based on extensive and continuous market research, targeting market segments and students within this organisation. We collect our data from a variety of sources including current and potential clients, VET and business sectors, competitors, media, and government along with many other sources. Page 6 of 15
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Developing an innovation plan will be critical in ensuring that innovation is a vital and long- term aspect of the King Edward College's operations. This is since there would be a systematic approach to innovation in terms of goals, strategies, and activities, all of which would be specific. Timelines and duties are both important considerations. Staff meetings that include brainstorming sessions are held on a regular basis. This would be a critical component in ensuring that innovation is a vital and long-term aspect of the King Edward College's operations. This is because existing communication/collaboration activities, like as meetings, and would include approaches for stimulating creativity. Offering online and blended learning. Providing face to face information sessions might be another integration or the development of King Edward College. This will help college to increase the number of student and more effective for national and international students. Student could get change to give their time in their work as well. It will be more useful for international students to live and sustain in this expensive city. Maintaining effective communication channels with all colleges’ team members and student to ascertain its requirements and then develop products and manage services accordingly. This will help King Edward College to use a proper communication technique, as a result, there will be effective and quality education. King Edward should introduce a new scheme to Employees who will be rewarded for coming up with innovative ideas. This would be a critical component in ensuring that innovation is a vital and long-term aspect of the College's operations. This is since employees would be rewarded for coming up with new ideas, making them more likely to do so. Management will get more information and creative ideas from the staff to fulfil its target. Even this will encourage the team members of college to participate in all activities of college. This will also establish the friendly environment and respect among all staff and students. Sharing and contributing to knowledge, ideas and practices Contributing and sharing knowledge, ideas and practices will play the vital role for this King Edward College to achieve its target. As we know, this college is going to establish its new branch in two different location Sydney and Brisbane might be more challenging with the culture, nature and other. There should be clear and transparent of each activity and act among the staff to have an opportunity to contribute innovative thinking and practices. Some processes are as follows: Regular communication among all staff and management is required if innovation is to be successful, and all employees should be proud of the accomplishments ascribed to creative approaches. This could take the shape of a regular staff meeting in which innovative thinking and practises offered or implemented by their colleagues are presented and discussed. Although a newsletter with the information could be valuable, the benefits of innovative thinking can be fully grasped by modelling and detailing the innovative process. It's also crucial to get some training in problem-solving and creative thinking. Staff can contribute to the growth of ideas through this process, which is why it is so vital as part of contributing to knowledge, ideas, and practises. Providing training with more resources to the staff members for completing their activities and research. A vital first step would be to develop an innovation plan that would involve all employees. This would be a helpful procedure since it would provide employees with a high-level perspective of the organization's innovation goals. Establishing the collect in Sydney and Brisbane and targeting all international students is first target if the King Edward college. Participating of all employee and management with proper road map will lead to achieve its objective and target. Knowledge capture is also necessary in databases, learning management systems, and registers, for example. When employees of this college have access to this information, they may learn from it and stay informed about what is going on in the college. This will Page 7 of 15
increase the number of participations, hence more ideas, view will generate. Even the participating of student could be high. More people, more ideas which will create the win- win situation in the organisation. Innovative processes, practices and products/services Some potential innovative practices and products/services that could be adopted are as follows: Developing and introducing an innovation strategy: To introduce innovation, it is necessary to establish and implement an innovation strategy. This is because it demonstrates the organization's strong commitment to innovation, as well as precise measures to meet innovation goals, timetables, and responsibilities. Regular staff meetings that include brainstorming sessions: I consider that the regular staff meetings that include brainstorming sessions is essential for introducing innovation. This is because it will help to generate new ideas along with feedback on the spot. On the case of King Edward College, this will be more effective. All staff will get chance to bring their ideas and opinion, thought on the relevant of topic. Opening new branch in different place will be more challenging, so participation of all staff member will create positive thought, hence all will be responsible for upcoming risk. Training for staff on creative problem solving: Another essential thing is training for all staff. Kind Edward College should come up with different knowledge base campaign to all staff and student. Need to provide sufficient resources of teaching materials to all students and teacher. There will be different nature and cultural background student in the class. Collect should respect and treat equally to all types of students. Collect will provide training to all staff regarding dealing with people. Staff will be fully trained for making all happy. Hence, all possible conflict will be solved. Rewards given for new ideas by staff: Employees should be rewarded for coming up with unique ideas under King Edward's new system. This would be an important step in ensuring that innovation is a long-term part of the College's operations. Employees would be compensated for coming up with innovative ideas, which would encourage them to do so. To meet this goal, management will solicit additional information and creative ideas from the workforce. This would also inspire college team members to participate in all collegiate events. This will help develop a welcoming atmosphere and mutual respect among all employees and students. Leadership style A style of democratic leadership can contribute to positive and innovative thinking and practice of, ensuring the involvement of all staff in the school group. In addition, transformational leadership can be a leadership style that brings innovation and change in effectiveness that helps leaders encourage, inspire, and motivate employees to shape the long-term success of their organization. This can be achieved by setting an example Promotes a strong sense of culture, ownership, and independence in the workplace. Therefore, this creates the right conditions for innovation. King Edward will follow this democratic style for positive thinking and practice. This will help college to answer some possible doubt; what to do; how to do it and when it needs to be done. Email to the CEO To: CEO Subject: Innovation Review Good morning It is my hope that this email finds you well. Our efforts to move our business to higher levels are continued in a selfless manner. I have completed my task of reviewing the Business Plan and Staff survey report and reporting the innovations in this direction. My report consists of 8 pages and includes our market targets, current operations and systems used. Page 8 of 15
Also, in my report, you can see areas that can be improved with solutions to receive some feedback and opinion from you. I submit to your information. Thank you. Kind regards, Operation manager, King Edward College. 3. King Edward VII College Innovation Strategy Introduction Outline the strategy’s vision and objectives The strategic vision is to develop an online learning platform for students to be a leader in vocational education and training. The purpose of this innovation strategy is to document innovation strategy implemented by King Edward VII College. The Strategy supports the achievement of the goals set out in the college’s business plan and will ensure that innovation is integrated into all our activities Innovative practices, processes and products/services The potential innovative practices, processes and product/services of King Edward College are as follows: Environment, workplace circumstances, access to tools and techniques or equipment, funds, the proper employees, time for creativity, and the right workspace are all factors in providing the resources for innovation to emerge. Promoting high academic standards and have the appropriate level of quality assurance and enhancement of the college. For innovative ideas staff must spend 2 hours a week within work time. This would be most likely to be at a time to suit each staff member and they could use the creative thinking techniques they had training in. The rationale for this would be to incorporate time within the workday and in a structured manner to facilitate innovation. As a standing topic on the management meeting agenda, innovation will be discussed. This would imply that innovation is usually a topic of conversation at meetings. The goal of such a procedure is to make thinking about innovation a regular element of meetings. Create and offer training on innovation. Staff would be trained to be able to apply creative thinking and novel techniques. It could be done through blended learning, which combines interactive, online learning with the use of a learning management system. The rationale behind this would be to ensure that employees have the necessary abilities to create fresh ideas. Conducting monthly surveys is crucial to improve innovation since it not only improves employee participation in innovation but also provides extra innovative ideas. Fit out Sydney campus and commence operations Fit out Brisbane campus ready for student admission Process and system level mechanisms Actions/procedures Resources Timelines Responsibility Improve web site information to attract more students Clear key contents regarding the college To be completed by June 2024 Marketing Manager Develop and implement a cultural sensitivity and awareness program for staff. Cultural talk and seminars To undergo the training on October 2024 Operation Manager Page 9 of 15
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Prepare monthly absence management reports. Attendance to be taken Every end of the month Human Resource Manager Arrange the annual induction programmes for new and continuing students Seminar and talk and Question and Answer sessions with students Before every commence of semester starts Marketing Manager Open application and interview sessions. Interview staff for commencement February till March. Human Resource Manager Prepare monthly absence management reports Reports on performances Every end of the month Human Resource Manager Communication and consultation processes Catching inventive thoughts and practices can be through utilizing apparatuses and strategies, for example, conceptualizing and mind planning, conference workshops, input structures, making layouts, putting away gathering notes, utilizing arrangements and systems to help the catch of data and information. Moreover, Regular communication is essential if innovation, and the achievements that are attributed to innovative approaches are to be appreciated by all staff. Regular staff meeting should be held that give time to the presentation and discussion of innovative thinking and practices that are proposed or undertaken by their colleagues. This process would give the opportunity for all staff to contribute to innovation, as well as assist with knowledge transfer through sharing ideas. Regular training as part of communication and consultation processes is also important. This allows the organisation to communicate important information about innovation to staff. Regular reports on innovation area also a great way of communicating, as well as consulting if the report asks staff to provide feedback. In other hand, Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop. ‘Active listening’ means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker. Active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening otherwise the speaker may conclude that what they are talking about is uninteresting to the listener. Key performance indicators The development and implementation of an effective evaluation system is an important element in the innovation strategy. This determines how effective the innovation strategy has been at enhancing individual and company performance and if the investment is justified. The information generated from the evaluation should be used to adjust the strategy or to decide whether it should continue in its current format. Key performance indicators may include: Number of new ideas generated: King Edward college could get new ideas and though from the participation of all staff member regarding its achievement. There will be more challenges for opening the college in new location. Without a creative ideas and support, this task will not be possible. So, the new ideas and technique plus knowledge will be required for making this task complete. Financial measures such as increased sales and profits: Here, the financial measures for King Edward College play vital role to be established in new location. All the business open for making profit. Here, sales mean the quality education, and its goodwill to increase the numbers of international and national students. More students help to collect finance from Page 10 of 15
their fee structure. As a result, college could make some profit from these activities. So financial measures are another key performance indicator. Level of staff satisfaction: Of course, the level of staff satisfaction is another most important key performance indicator. There is saying in Nepal, “If mother is happy, then the whole family will be happy themselves”. If the management of King Edward could make their employee/staff happy then that could lead the quality education. Only a satisfied staff member could give their 100% effort on their performance. As a result, the college good face and solve the upcoming problem and conflict in the college environment. Level of student satisfaction: Student satisfaction is another indicator of key performances. Only the satisfied student could bring the good result in their performance. This is only possible, if the King Edward could provide good resources and study materials to the student. Not only that, if the student will be happy, then they might refer their friend and family to join the college. Hence, the number of students will be high in the college, then college could make more profit and help them establish other branch in new location. Presentation Meeting Agenda: To discuss about the innovation techniques that help to promote the educational organization to be better level. Key people involved: The Operations Manager, the HR Manager, and the CEO. Time and Date: 31st December 2023 and 1:00 PM Location: Melbourne branch Content: Each of the issues mentioned in the presentation are to be discussed in the meeting. Both verbal and non-verbal means are to be considered as an important aspect which would be helpful for the individuals to learn about the innovation program. Personal leadership style of creative thinker and communication is to be used that helps to control the attendees of the meeting. Collaboration and communication techniques are to be used and at the end, feedback is to be sought. Updated Innovation Review Strategy King Edward VII College Introduction Outline the strategy’s vision and objectives The strategic vision is to develop an online learning platform for students to be a leader in vocational education and training. The purpose of this innovation strategy is to document innovation strategy implemented by King Edward VII College. The Strategy supports the achievement of the goals set out in the college’s business plan and will ensure that innovation is integrated into all our activities Innovative practices, processes and products/services The potential innovative practices, processes and product/services of King Edward College are as follows: Environment, workplace circumstances, access to tools and techniques or equipment, funds, the proper employees, time for creativity, and the right workspace are all factors in providing the resources for innovation to emerge. Promoting high academic standards and have the appropriate level of quality assurance and enhancement of the college. For innovative ideas staff must spend 2 hours a week within work time. This would be most likely to be at a time to suit each staff member and they could use the creative thinking techniques they had training in. The rationale for this would be to incorporate time within the workday and in a structured manner to facilitate innovation. Page 11 of 15
As a standing topic on the management meeting agenda, innovation will be discussed. This would imply that innovation is usually a topic of conversation at meetings. The goal of such a procedure is to make thinking about innovation a regular element of meetings. Create and offer training on innovation. Staff would be trained to be able to apply creative thinking and novel techniques. It could be done through blended learning, which combines interactive, online learning with the use of a learning management system. The rationale behind this would be to ensure that employees have the necessary abilities to create fresh ideas. Conducting monthly surveys is crucial to improve innovation since it not only improves employee participation in innovation but also provides extra innovative ideas. Fit out Sydney campus and commence operations Fit out Brisbane campus ready for student admission Process and system level mechanisms Actions/procedures Resources Timelines Responsibility Improve web site information to attract more students Clear key contents regarding the college To be completed by June 2024 Marketing Manager Develop and implement a cultural sensitivity and awareness program for staff. Cultural talk and seminars To undergo the training on October 2024 Operation Manager Prepare monthly absence management reports. Attendance to be taken Every end of the month Human Resource Manager Arrange the annual induction programmes for new and continuing students Seminar and talk and Question and Answer sessions with students Before every commence of semester starts Marketing Manager Open application and interview sessions. Interview staff for commencement February till March. Human Resource Manager Prepare monthly absence management reports Reports on performances Every end of the month Human Resource Manager Communication and consultation processes Catching inventive thoughts and practices can be through utilizing apparatuses and strategies, for example, conceptualizing and mind planning, conference workshops, input structures, making layouts, putting away gathering notes, utilizing arrangements and systems to help the catch of data and information. Moreover, Regular communication is essential if innovation, and the achievements that are attributed to innovative approaches are to be appreciated by all staff. Regular staff meeting should be held that give time to the presentation and discussion of innovative thinking and practices that are proposed or undertaken by their colleagues. This process would give the opportunity for all staff to contribute to innovation, as well as assist with knowledge transfer through sharing ideas. Regular training as part of communication and consultation processes is also important. This allows the organisation to communicate important information about innovation to staff. Regular reports on innovation area also a great way of communicating, as well as consulting if the report asks staff to provide feedback. In other hand, Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop. ‘Active listening’ means, as its name Page 12 of 15
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suggests, actively listening. That is fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker. Active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening otherwise the speaker may conclude that what they are talking about is uninteresting to the listener. Key performance indicators The development and implementation of an effective evaluation system is an important element in the innovation strategy. This determines how effective the innovation strategy has been at enhancing individual and company performance and if the investment is justified. The information generated from the evaluation should be used to adjust the strategy or to decide whether it should continue in its current format. Key performance indicators may include: Number of new ideas generated: King Edward college could get new ideas and though from the participation of all staff member regarding its achievement. There will be more challenges for opening the college in new location. Without a creative ideas and support, this task will not be possible. So, the new ideas and technique plus knowledge will be required for making this task complete. Financial measures such as increased sales and profits: Here, the financial measures for King Edward College play vital role to be established in new location. All the business open for making profit. Here, sales mean the quality education, and its goodwill to increase the numbers of international and national students. More students help to collect finance from their fee structure. As a result, college could make some profit from these activities. So financial measures are another key performance indicator. Level of staff satisfaction: Of course, the level of staff satisfaction is another most important key performance indicator. There is saying in Nepal, “If mother is happy, then the whole family will be happy themselves”. If the management of King Edward could make their employee/staff happy then that could lead the quality education. Only a satisfied staff member could give their 100% effort on their performance. As a result, the college good face and solve the upcoming problem and conflict in the college environment. Level of student satisfaction: Student satisfaction is another indicator of key performances. Only the satisfied student could bring the good result in their performance. This is only possible, if the King Edward could provide good resources and study materials to the student. Not only that, if the student will be happy, then they might refer their friend and family to join the college. Hence, the number of students will be high in the college, then college could make more profit and help them establish other branch in new location. Recommendations King Edward College should give more priorities on the staff performance other than financial status. It’s already cleared from the beginning; college have low budget. Instead of 2 hours we all staff member should work at least 6 hours. There should be two-way communication among the staff and management. Providing training and encouraging staff member to participate in all internal and external activities of college. It will be more challenges to King Edward College to open new branch in Brisbane and Adelaide. Making sure we have identified techniques and tools that you will use to generate new ideas and thinking relating to showcasing the innovation strategy to staff. Not only that, but college management also need to focus on its key indicator of its performances. Level of satisfaction of student and staff need to identify and implement on those thing ASAP. Innovation Leadership Report Leadership style and practice Leaders' ways enclose how they attach with others with in and out of doors the corporation, how they view themselves and their position, and to an extremely large extent - whether Page 13 of 15
they're successful as leaders. If a task must be accomplished, how does a specific leader launched to induce it done? If an emergency arises, how does a front runner handle it? If the organization needs the support of the community, how does a front runner set about mobilizing it? All of those rely upon leadership style. The priority of leadership is to possess interaction the right people, at the right times, to the proper degree in creative work. That commitment starts when the leader modifies the role of employees. Transactional leadership, as its name suggested, views leadership as assisted transactions between leader and followers. Thus rewards, punishments, reciprocity, exchanges (economic, emotional, and physical). In simplest terms, I lead this organization by paying you and telling you what you would value more highly to undertake and do; you respond by doing what you wish better to do and do efficiently and well, and the organization will prosper. Transformational leadership looks at leadership differently. A transactional leader thinks of improvement or development as doing the identical thing better: a company that reaches more people, a corporation that produces extra cash. A transformational leader worries changing the world, whether only on a tiny low amount scale. Give a short evaluation of how you will refine your leadership approach based on your feedback and own reflection. The notice should be addressed to participating staff members and must be sent via email. It must identify: The type of meeting (for example, face to face or teleconference) The purpose of the meeting and any additional requirements The place, date, and time of the meeting. Advice that the agenda will be forwarded within three working days of the meeting. Where a staff member is required to attend a meeting, but is interstate visiting clients, teleconference arrangements should be made for that staff member in order that they can attend the meeting. Staff members are to be advised that they will be contacted via Skype, and that they must make themselves available on Skype at the appointed time. Staff members who are unable to attend are expected to respond via email advising that they are unable to attend. The notice of the meeting should also be used to remind staff of the King Edward VII College meeting code of conduct as follows: Everyone is expected to be on time for the meeting. Meetings must be entered into all staff calendars to ensure that they are not forgotten. Mobile phones must be turned off in meetings. Laptops may only be used during the meeting to make notes or to refer to relevant sources of information. Everyone’s point of view must be respected. The notice does not need to refer to each of the above points, but staff should be reminded to review. Email to CEO To: CEO Subject: Regarding updated Innovation strategy and reports Good morning, It is my hope that this email finds you well. Our efforts to move our business to higher levels are continued in a selfless manner. I have completed my task of Innovation Strategy and innovation leadership report. This is to seek your feedback. I submit to your information. Thank you. Kindest regards, Operations Manager. Page 14 of 15
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