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Date
Nov 24, 2024
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Amber Dale Veterinary Group (AD
V)
Introduction
The success of an organization is impacted by all of its HR-related duties. In order to
effectively manage human resources, one must put others' needs before their own. This
entails training staff members on the various phases of the employee experience and ensuring
that the company has the right personnel in place to accomplish its most crucial objectives.
HR departments need to be flexible, effective, and adaptive if they are to find a balance
between these two important objectives. In order for a firm to stay up with the quickly
evolving business environment, strategies are crucial (Agnihotri and Agnihotri, 2020). The
current study's goals are to identify the problems with Amber Dale Veterinary Group
Company's human resource management and to provide a leadership theory that can help the
company close the gap between its current operations and its long-term goals. Additionally,
the risk register has been made available for identifying the frequency and severity of risk in
the context of company activities.
Primary HRM issues at Amber Dale Veterinary Group
A workplace culture that inspires individuals to learn more and makes them desire to work
there cannot be sustained by the firm. As a result, communication and understanding between
an organization's core and local parts are lacking. Coordination problems inside a firm can
have a big impact on how well a branch and the whole organization run. You might anticipate
a drop in office performance and skill as a result. Health and safety are opposed by one
division, which needs to be addressed (Banks et al
., 2020). A group leader's connection with
the health and safety leader is illogical because of the disparity in their worldviews and
working arrangements. Although the group leader has been in charge for a while, they
recently received a promotion. She is in charge of gathering a range of textures, which takes
time.
External Issues
This organization's business processes have performed more smoothly thanks in large part to
the vital role that logistics has played in them. However, the organization's warehousing costs
and delivery times are being impacted by the logistical problems. The relationship between
the supplier difficulties had been jeopardized by an internal conflict within the company
about health and safety(Boehe, 2020). The use of zero-hour contracts and more flexible
working hours is credited to recent benchmarking initiatives and the introduction of robotics
within enterprises. Management worries are growing due to the possible impact on employee
lives and the overall hiring process.
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Internal Issues
The problem the organisation is having has had a significant impact on employee
involvement in organisational operations, which has had an impact on the performance of the
company as a whole. An effective communication channel between employees and
management is essential for a business to increase productivity and profitability, but it is
missing from Amber Dale Veterinary Group Company's operational framework. It is clear
from the implementation of a benchmarking exercise that this organisation produces
significantly more than other organisations in the sector(Reyes et al.,
2021). However, in
order to limit production costs, the company has decided to lean toward a production strategy
that calls for flexible labour from warehouse personnel through the use of zero-hour contracts
and cost-cutting measures.
High turnover
High worker turnover is demonstrated by a case study of Amber Dale Veterinary Group.
Excessive employee turnover within a company caused by flexible work schedules and poor
pay is the largest concern for HR experts. Long work hours can also put pressure on workers
and demotivate them (Breevaart and Bakker, 2020). The complicated and dynamic internal
working environment at the company14 is another factor in the high turnover rate. Poor
organisational performance and productivity were the outcome.
Employee absences
Due to internal conflicts and a lack of strong bonds between team members, the organisation
in this position frequently experienced health and safety difficulties. Dick Davies, the team's
leader, and Rumark, his H&S manager, disagree on the subject. Internal conflicts are
frequently misinterpreted and can lead to a dangerous work environment, but they can also be
chances for managers to address problems and stop them from happening again in the future.
There was internal conflict at work because there was insufficient communication.
Customer care issues
Additionally, the VETS division has a serious issue with VETS expert Ben Fogul's lack of
customer service. Due of Mark's extremely aggressive behaviour against others and the
team's difficult decision-making, Ben Fogul's team manages a back-and-forth client issue
(Buil et al.,
2021). He lacks originality in the company's veterinary division as well because
he disapproves of outside suggestions.
Proposal of improvement in delivery HR process
The strategies of this department's human resource management division include a wide
range of topics, from performance and profitability to an organization's reputation. However,
the primary function of HRM in a company is to enhance employee performance, experience,
and abilities in order to support business operations. The management of the organization's
human resources can be improved with the use of the contingency theory for leadership. It
focuses on how a leader's actions are influenced by the situation they are in and their choice
of leadership style (Carnevale and Hatak, 2020). The integration of democratic and
transformational leadership theory along with the change management theory would be
beneficial in the current situation by analysing the business framework and the issues of the
concerned organisation, and would help to improve the human resource of Amber Dale
Veterinary Group Company.
A dynamic approach to leadership known as transformational leadership can be seen in every
level and division of a company. Specifically, it is believed that charismatic appeal is a
quality of transformational leaders that can change an organization's operational style
(Davidescu et al.,
2020). Generally speaking, transformational leadership practises in the
context of human resource management are used for the benefit of a business. The theories of
change management in general aid in integrating the changes into the essential functions and
elements of organisational activity. The organisation would be able to stay on budget and on
schedule while undergoing the transformation that is necessary for higher productivity and
the profitability of the Amber Dale Veterinary Group Company with the aid of context-
appropriate change management methodologies in the current environment. This Amber Dale
Veterinary Group Company must prioritise the proper implementation of human resource
strategies in addition to integrating leadership theories into the operations of the organisation.
For a company, the relationship between leadership strategies and human resource techniques
may be confusing because it can be difficult to determine which approach is best for which
part of the organisation.
Implementation plan including outline costing, responsibilities
The implementation plan in this case needs to be very straightforward and focused on the
long-term objectives of the business. As it dictates the resources that can be devoted to
human capital growth, the budget should be the main factor in how it is carried out. Meetings
between employers and employee representatives may be expected (Fiaz et al.,
2020). The
financial commitment necessary for each step of the problem-solving process should be
determined in a meeting. She should assign two of her most seasoned employees and a senior
employee representative to interview prospective instructors. Budgets should be made in this
fashion since each department may need to allocate more than $80,000 to coaches. If Mark
does not make the required modifications, it is the HR manager's responsibility to locate a
suitable successor. Because manufacturing departments are already underperforming and
staff are not performing as expected, businesses cannot afford to raise costs. As a result, in
this situation, the manager needs to be told that choosing a new VETS specialist should be
done from among the current workforce. It is advised that the finance department get in touch
with the human resources department to confirm the extent of incentives that employees can
receive (Lin, 2020). If employees in the production department perform better, incentives
should also be given to them. Additionally, the business has chosen lean manufacturing,
requiring employees to attend weekly meetings and showcasing how experts can use their
time and resources.
Problems faced by
HRM
Objectives/proposal
Action and
responsibility
Who
Cost
(£)
1.
To create a problem-
free, productive work
environment.
Employ
a
as
transformational
leadership style.
Introducing
the
company standards.
vets at ADV
4000
0
2.
Prioritize
employee
well-being
and
encourage them with
rewards like bonuses.
giving employees a
voice in all decision-
making
and
a
designated
position
within the firm
nursing team
1000
0
3.
To establish a strong,
dependable relationship
between managers and
staff.
Use
direct
communication or a
vertical communication
structure to provide a
clear
channel
of
communication
in
order to diffuse the
issue
(Odumegwu,
Senior
management
3000
0
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2021).
Risk Register
S.N
Risk
description
Likelihood
Impact
Control
Rating
Risk
Score
Mitigation
1
External Issues
2
2
1
4
To
assist
prevent
this
issue,
the
company can
make sure that
its marketing
function
is
centralised and
that
connections
with the teams
are frequent.
2
Internal Issues
2
3
2
12
The
organisation
makes sure that
the
workers
constantly
provide input
on how well the
working
conditions are
working
to
reduce this risk.
3
High turnover
1
3
1
3
Considering the
participation of
employees in
all
decision-
making
processes.
4
Employee
absences
2
1
2
5
Health
concerns and
other personnel
problems are to
blame for this
5
Customer care
issues
2
4
1
3
Communication
between
higher-level
management
and lower-level
staff should be
facilitated by
meetings and
seminars.
diversification
4
5
8
leadership
issues
5
2
5
political issues
8
2
3
communication
issues
4
7
4
decline
in
performance
2
6
5
Conclusion
The current analysis has illuminated the problems that the ineffective human resource
framework has caused for Amber Dale Veterinary Group Company recently. By laying out
the theory, the debate has offered suggestions on how to help this organization deal with the
issues it is currently experiencing.
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References
Agnihotri, S. and Agnihotri, R.N., 2020. Managing Human Resources With Times. GST
Simplified Tax System: Challenges and Remedies, 1(1), pp.398-401.
Banks, G.C., McCauley, K.D., Gardner, W.L. and Guler, C.E., 2020. A meta-analytic review
of authentic and transformational leadership: A test for redundancy. The leadership quarterly,
27(4), pp.634-652.
Boehe, D.M., 2020. Supervisory styles: A contingency framework. Studies in Higher
Education, 41(3), pp.399-414.
Breevaart, K. and Bakker, A.B., 2020. Daily job demands and employee work engagement:
The role of daily transformational leadership behavior. Journal of occupational health
psychology, 23(3), p.338.
Buil, I., Martínez, E. and Matute, J., 2021. Transformational leadership and employee
performance: The role of identification, engagement and proactive personality. International
Journal of Hospitality Management, 77, pp.64-75.
Carnevale, J.B. and Hatak, I., 2020. Employee adjustment and well-being in the era of
COVID19: Implications for human resource management. Journal of business research, 116,
pp.183-187.
Davidescu, A.A., Apostu, S.A., Paul, A. and Casuneanu, I., 2020. Work flexibility, job
satisfaction, and job performance among Romanian employees—Implications for sustainable
human resource management. Sustainability, 12(15), p.6086
Fiaz, M., Su, Q. and Saqib, A., 2020. Leadership styles and employees' motivation:
Perspective from an emerging economy. The Journal of Developing Areas, 51(4), pp.143-
156.
Lin, C.W., 2020. Investigating the Theoretical Structure of Deliberative Democratic
Leadership. Journal of Education and Training Studies, 6(9), pp.168-173.
Odumegwu, C., 2021. Democratic Leadership Style and Organizational Performance: An
Appraisal. Development, 9(3).
Reyes, D.L., Luna, M. and Salas, E., 2021. Challenges for team leaders transitioning from
faceto-face to virtual teams. Organizational Dynamics, 50(2), p.100785.
Stone, R.J., Cox, A. and Gavin, M., 2020. Human resource management. John Wiley & Sons.
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