Assessment I - Sustainability (2)

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T-1.8.1_v3 Details of Assessment Term and Year 2, 2022 Time allowed 7 Weeks Assessment No 1 Assessment Weighting 100% Assessment Type Simulated Workplace Exercises & Interaction Due Date Week 7 Room Zoom Details of Subject Qualification BSB50420Diploma of Leadership and Management Subject Name Sustainability Details of Unit(s) of competency Unit Code (s) and Names BSBSUS511Develop workplace policies and procedures for sustainability Details of Student Student Name College AAI (PERTH) Student ID Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me. Student’s Signature: ____________________ Date: _____/_____/_________ Details of Assessor Assessor’s Name DADUL BHUTIA Assessment Outcome Assessment Result Competent Not Yet Competent Marks /100 Feedback to Student Progressive feedback to students, identifying gaps in competency and comments on positive improvements: Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student. Student attended the feedback session. Student did not attend the feedback session. Assessor’s Signature: ___________________ Date: _____/_____/________ Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 1

T-1.8.1_v3 Purpose of the Assessment The purpose of this assessment is to assess the student in the following learning outcomes: Competent (C) Not Yet Competent (NYC) 1.1 Define scope of sustainability policy 1.2 Gather information from a range of sources to plan and develop policy 1.3 Identify and consult stakeholders as a key component of the policy development process 1.4 Include appropriate strategies in policy at all stages of work for minimising resource use, reducing toxic material and hazardous chemical use and employing life cycle management approaches 1.5 Make recommendations for policy options based on likely effectiveness, timeframes and cost 1.6 Develop policy that reflects the organisation’s commitment to sustainability as an integral part of business planning and as a business opportunity 1.7 Agree to appropriate methods of implementation, outcomes and performance indicators 2.1 Promote workplace sustainability policy, including its expected outcome, to key stakeholders 2.2 Inform those involved in implementing the policy about expected outcomes, activities to be undertaken and assigned responsibilities 3.1 Develop and communicate procedures to help implement workplace sustainability policy 3.2 Implement strategies for continuous improvement in resource efficiency 3.3 Establish and assign responsibility for recording systems to track continuous improvements in sustainability approaches 4.1 Document outcomes and provide feedback to key personnel and stakeholders 4.2 Investigate successes or otherwise of policy 4.3 Monitor records to identify trends that may require remedial action and use to promote continuous improvement of performance 4.4 Modify policy and or procedures as required to ensure improvements are made Assessment/evidence gathering conditions Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment . A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment. Resources required for this Assessment  Computer with relevant software applications and access to internet  Weekly eLearning notes relevant to the tasks/questions Instructions for Students Please read the following instructions carefully  This assessment has to be completed In class At home  The assessment is to be completed according to the instructions given by your assessor.  Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.  Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.  If you are not sure about any aspects of this assessment, please ask for clarification from assessor.  Please refer to the College re-assessment for more information ( Student Handbook ). ASSESSMENT BRIEF Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 2

T-1.8.1_v3 Note: Information about the organisation has been sourced mainly from the organisation’s website and relevant internet sources—the information is to create a simulated workplace context for assessment purposes. This assessment comprises both the sustainability policy (plan & implementation) and the presentation/communication . You are required to develop a sustainability policy, procedures and practices and implement these in your chosen or the simulated workplace. To complete this assessment, you are required to follow the structure as provided to complete the sustainability policy planning and implementation (PART A) and communicate/consult using a presentation of your plan (PART B). PART A – SUSTAINABILITY POLICY (PLAN & IMPLEMENTATION) – 80% Using the template provided in this assessment, develop a sustainability plan and implementation for ± An enterprise of your choice (within Australia), or ± Use the simulated organisational context of The Good Guys . To demonstratecompetency, the learner will be working towards developing and implementing a sustainability policy within the simulated organisation or the chosen workplace where you are involved . PART B – PRESENTATION & COMMUNICATION OF SUSTAINABILITY POLICY PLAN – 20% In PART B, you are to prepare a presentation, communicate and consult with relevant stakeholders to get feedback and advice on the sustainability policy plan that you developed after the implementation and review of this project. You will consider the context, opportunities, threats, impacts, issues, problems, risks, and barriers.  Your presentation will be a PowerPoint presentation of 15-20 slides using the critical elements of the presentation structure. You may not use more than 20 slides.  Include a list of reference or sources that you may have used to prepare the presentation.  Marking weights for the presentation is within the marking criteria table for PART B.  You are also required to attach the presentation slides at the end of the plan as APPENDIX 1. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 3

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T-1.8.1_v3 SIMULATED CASE ORGANISATION (If not using a program from the organisation of your choice) Note: Information about the organisation has been sourced mainly from the organisation’s website and relevant internet sources—the information is to create a simulated workplace context for assessment purposes. History and Organisational brief (Sourced) The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand. Its national headquarters is in the Melbourne suburb of Essendon Fields. Ian Muir founded the company and following his death in 2009 ownership of the chain remained with the Muir family. In 2016, The Good Guys were purchased by JB Hi-Fi, despite competition concerns. When the first The Good Guys store (known at the time as Ian Muir’s Radio and Electrical Centre) opened in Melbourne’s northern suburbs in 1952 by the Muir family, the company’s philosophy was to delight customers and ‘do good’.Careful small acquisitions over the years provided the business with a strong foundation. Still, it was re-naming to The Good Guys in 1998, supported by the unique selling proposition Pay Less Pay Cash and the now-iconic TV commercial, which prepared the company for national expansion.This customer-centric approach is also reflected in the company's ongoing commitment to support and strengthen the communities in which it operates, and it's Doing Good program which supports 14 charities across Australia through Workplace Giving, awareness campaigns and fundraising efforts. Parent Organisation (Sourced) JB Hi-Fi acquired The Good Guys for $870 million in 2016. The JB Hi-Fi Group, operating under its listed holding company, JB Hi-Fi Limited, now brings together two of Australia's best known and most trusted retail brands, JB Hi-Fi and The Good Guys. The Group sells an extensive range of consumer electronics, white goods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist staff. Operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors. It offers information technology and consulting services, through its JB Hi-Fi Solutions business. Stores and Growth Strategy (Sourced) The Good Guys have recently opened its 101st store at Chirnside Park, located in Melbourne’s north- eastern suburbs. The Good Guys Chirnside Park will employ approximately 20 team members. The Good Guys CEO, Michael Ford, said Chirnside Park is a dynamic, growing community which, The Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 4

T-1.8.1_v3 Good Guys has been looking to expand into for quite some time.“At the Good Guys, we have a real focus on creating the most knowledgeable, friendly and approachable teams, and we believe our team at Chirnside Park will do that and more," continued Mr Ford. The Chirnside Park location is one of many stores that The Good Guys is looking to open in the next few years to serve its new and existing customer base better. "Finding ways to generate growth is always a challenge for retailers. We are constantly looking for opportunities to innovate and invest in our store network, our online channels and our customer experience, and store expansion presents a real growth opportunity for our business," said Mr Ford. Awards and Achievements (Sourced) The Good Guys received the initial Choice award for the best retailer in 2010 and the annual Roy Morgan Customer Satisfaction Award for 2011 in the furniture/electronics retail category. The latter award presented by market research firm Roy Morgan Research based on feedback from customers and heads of business from all over Australia. Social Responsibility and Charity (Sourced) Since its humble beginnings in 1953, The Good Guys has been passionate about delighting customers and Doing Good. Our Doing Good activities and partnerships aim to address critical social issues while supporting the development of the local communities in which we operate. And, because we are Good Guys, we are also always trying to find ways of assisting those Aussies who just need a hand. One of those ways now includes an Employee Workplace Giving Program that allows our team members to donate to 12 charity partners. The Good Guys Doing Good Workplace Giving program started in July 2017, and every dollar donated by our team members is matched by The Good Guys, doubling the positive impact on the charities we support and the community. The Good Guys is a proud member of “The Australian Charities Fund” and are keeping their goal of #1Mdonors by 2020.Further on charities can be read at https://www.thegoodguys.com.au/doing-good In 2010, The Good Guys established The Good Foundation and in partnership with celebrity chef Jamie Oliver and the Queensland state government funded the establishment of the first Australian Ministry of Food Centre in Ipswich, west of Brisbane. The Foundation aims to encourage and support programs and initiatives that have the potential to improve the health and social welfare of communities across Australia. Current Sustainability Practices (relevant to simulated context) The Good Guys has a strong commitment to sustainability, especially product stewardship, offering customers a free third-party collection service for old whitegoods. In 2016, The Good Guys partnered with the NSW Government ( and hoping to work with other states as well).To launch an appliance replacement initiative that helps nearly 20,000 low-income households in NSW cut the cost of their energy bills, by offering those discounts on energy-efficient refrigerators and televisions. The Home Energy Action Appliance Program provides financial support through a 40 per cent subsidy for fridges and a 50 per cent subsidy for TVs. According to the NSW government, this could help low-income Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 5

T-1.8.1_v3 earners save approximately $2.8 million a year.Last year, The Good Guys became the program's delivery partner. They are responsible for managing all public enquiries, assessing customer suitability/eligibility, assisting customers with the application process, referring discretionary customers to engagement partners. For assessment and managing the sale, delivery and installation of new products as well as the removal of old products."When we first heard about the NSW Government's plans for a Home Energy Action Appliance Program, to assist low-income households through an appliance replacement incentive. We knew it was something that The Good Guys needed to get involved with," said Michael Ford, The Good Guys CEO. "We take corporate social responsibility and sustainability very seriously, and this program fittingly covers both areas," Ford said. Relevant Policies for the Simulated Workplace Tasks (relevant to simulated context) Policy Name Document Group Diversity Policy Group Code of Conduct Group Risk Management Policy Privacy Policy Article on The Good Guys Additional research links on the simulated organisation You are also encouraged to conduct further Internet research on the case organisation for specific tasks that may require review and analysis of existing organisational information. The following are some links to the organisational information. ± Organisational website – https://www.thegoodguys.com.au/ ± Energy Efficiency guide - https://www.thegoodguys.com.au/energy-efficiency ± Appliance replacement offer - https://www.thegoodguys.com.au/appliance-replacement-offer ± Careers at The Good Guys - https://www.thegoodguys.com.au/careers ± Parent Organisation and Investor Information - https://investors.jbhifi.com.au/ ± Corporate Social responsibility - https://www.thegoodguys.com.au/doing-good ± Media and News - https://www.thegoodguys.com.au/media ± Government initiative with The Good Guys - https://www.insideretail.com.au/news/the-good- guys-nsw-government-launch-new-initiative-201608 Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 6

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T-1.8.1_v3 CONTEXT & SCENARIO The Good Guys electrical retail stores in your state (choose one from NSW, QLD, or WA) have been operating since 2002. The stores are bulky goods warehouse-style store, selling white goods, electronics, and home appliances. There are 20 stores in your state that you have selected for this sustainability initiative. Majority of the stores are about 2400 square metres and requires an overall internal reconfiguration of its energy usage to reduce consumption and its carbon footprint. Your state is renowned for high, dry temperatures in summer and freezing days in winter. You have recently joined the simulated organisation (or the organisation of your choice that will take the new sustainability initiatives as part of corporate vision) as the “Environmental Change Manager”, who will prepare the business case for the need for these new initiatives within the organisation. Once the sustainability policy and relevant procedures developed, you will then communicate, implement, and review the sustainability policy project. You will be progressively completing tasks one after another within the simulated environment (or your preferred organisation going through change) to complete this assessment task. What change and what is required? Currently, the simulated workplace “The Good Guys (or the organisation of your choice) is planning to take on sustainable initiatives as part of the 2030 vision of the organisation. The objective is to reduce carbon footprints created by the organisation and its employees. As more retailers are taking e- policies and environmentally sound practices, your workplace felt the need to be at the forefront of sustainable policies and procedures. Your operational director has mentioned to you that some funds have available for this project and your primary job is to develop, communicate, implement, and review the sustainability policy of the organisation on a step-by-step basis. To do this, you are to focus on all stores of a specific state (choose one from NSW, QLD, or WA) to implement this policy. You are to address the internal energy consumption of the state’s retail stores along with its energy-efficient appliances, including office energy use, office supplies, purchasing and cleaning. Since this is the first initiative of its kind for the organisation, it is crucial to conduct initial research to find out the existing scenario of energy consumption and resource use of the stores. The new approach of the company emphasises on its vision that economic prosperity should not come at the cost of the destruction of natural and human resources. You will particularly:  scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals covering at a minimum such as minimising resource use, resource efficiency, reducing toxic material and hazardous chemical use, employing life cycle management approaches and continuous improvement Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 7

T-1.8.1_v3  plan and implement sustainability policy and procedures including agreed outcomes, performance indicators, activities to be undertaken, assigned responsibilities, record keeping, review and improvement processes  consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation, and continuous improvement  review and improve sustainability policies To develop and implement sustainability policy and practices, you will need to refer to your state authorities. The state and territory government departments dealing with environmental legislation and administering environment protection policies are as follows. ACT Environment and Planning Directorate www.environment.act.gov.au New South Wales Office of Environment and Heritage www.environment.nsw.gov.au Northern Territory Department of Lands, Planning, and the Environment www.dlp.nt.gov.au Queensland Department of Environment and Heritage Protection www.ehp.qld.gov.au Tasmania Department of Primary industries, Parks, Water, and Environment www.dpiw.tas.gov.au Victoria Department of Environment, Land, Water, and Planning www.delwp.vic.gov.au Western Australia Department of Environment Regulation www.der.wa.gov.au Various stakeholders in this context (for the case organisation The Good Guys)  Environmental Change Manager – You  Stakeholder and Director – Your trainer  Other investors, customers, employees, and stakeholders – Your classmates There are no specific word limits on the plan. Still, your report and consultation must follow the structure illustrated on the next pages and the presentation elements using the template/tasks as provided. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 8

T-1.8.1_v3 STRUCTURE & MARKING ALLOCATIONS PART A: SUSTAINABILITY POLICY PLAN AND IMPLEMENTATION – 80% (Key elements required for the assessment. Trainer/Assessor use for marking purposes) STRUCTURE &CONTENT MARKS ALLOCATED MARKS RECEIVED TASK 1: DEVELOP AND REPORT WORKPLACE SUSTAINABILITY POLICY Task 1.1 Conductinitial research for policy development 9 Task 1.2 Purpose, objectives, and strategies of the policy 9 Task 1.3 Identifying existing resource use and provide strategy recommendations 12 TASK 2: COMMUNICATE WORKPLACE SUSTAINABILITY POLICY Task 2.1 Promote workplace sustainability policy 4 Task 2.2 Inform stakeholders of implementation of policy 4 Task 2.3 Policy implementation agreement by stakeholders 2 TASK 3: IMPLEMENT WORKPLACE SUSTAINABILITY POLICY Task 3.1 Sustainability Procedures 8 Task 3.2 Sustainability Register 4 Task 3.3 Sustainability Strategies 4 Task 3.4 Responsibility Assignment 2 Task 3.5 Email Communication on the Implementation 2 TASK 4: REVIEW WORKPLACE SUSTAINABILITY POLICY IMPLEMENTATION (to be completed after PART B) Task 4.1 Review, analyse and document the outcomes 6 Task 4.2 Investigate success and failure of policy implementation 4 Task 4.3 Provide Feedback using Electronic Communication 2 Task 4.4 Monitor records and identify trends for remedial action 4 Task 4.5 Modify sustainability policy & procedures 4 APPENDIX 1 (attach PART B presentation slides) Refer PART B TOTAL MARKS 80 Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 9

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T-1.8.1_v3 PART B: PRESENTATION OF SUSTAINABILITY IMPLEMENTATION – 20% (Trainer/Assessor use for marking purposes) The learner will be assessed on the following knowledge evidence and performance evidence Marks allocated Marks received Outline the environmental legislation, regulations and codes of practice relevant to your simulated or chosen workplace 4 Outline typical barriers to implementing sustainability policy and procedures in your simulated or chosen workplace 4 Define scope of sustainability policy and its applications for your workplace. (as mentioned in Task 1.1) 2 State the purpose of the policy explaining its context and why it is required. (as mentioned in Task 1.2) 2 Explain how the developed policy and the strategies reflect the organization’s commitment to sustainability and as a business opportunity. (as mentioned in Task 1.2) 2 Promote workplace sustainability policy to stakeholders (as mentioned in Task 2.1) 2 Communicate the TWO procedures and sustainability register briefly (as mentioned in Task 3.1 and 3.2) 2 Briefly communicate the responsibilities and assigned positions to stakeholders (as mentioned in Task 3.4) 2 TOTAL MARKS 20 INSTRUCTIONS ON PRESENTATION ± Presentation should cover all 8 presentation criteria mention in the table above. ± Presentation must be completed before commencing Task 4 of PART A. ± Presentation timeframe is 15 minutes maximum and must be very brief. ± If using a different organisation other then the case organisation, an organisational brief must be presented. ± A Q&A session after presentation. ± Attach presentation slides in Appendix 1. PART A follows next. You are required to complete every section of the structure and modify individual templates according to your workplace requirements. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 10

T-1.8.1_v3 Sustainability Policy (Planning and Implementation) ORGANISATION NAME Prepared by : Position : Date : Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 11

T-1.8.1_v3 TASK 1: DEVELOP AND REPORT WORKPLACE SUSTAINABILITY POLICY Sustainability is beneficial to the workplace and the environment and your workplace needs a sound sustainability policy. In this Task you are required to develop and report the sustainability policy for your chosen workplace or the simulated workplace (The Good Guys). You will develop the policy with several step-by-step tasks following sequentially. Task 1.1 Conduct initial research for policy development (9 marks, 3 marks for each) Conduct an initial research and collect information (from at least three sources to be provided in the Appendix Reference List), on the following issues: a) Overview of organisation and the requirement for sustainability b) Define scope of sustainability policy for your workplace by identifying the various environmental problems of the organisation in terms of resource use (electricity, water, air, food wastage, fossil fuel etc), use of toxic material, hazardous chemical use, waste management, biological impacts and environmental emergencies and response. Identify at least eight problems. c) Stakeholders involved (internal and external) with the development of the policy. Consultation with stakeholders (to be completed in PART B). CONDUCT AN INITIAL RESEARCH FOR POLICY DEVELOPMENT Overview of organisation and the requirement for sustainability The Good Guys, an Australian consumer electronics retail business, was founded by Ian Muir and has remained under the control of the Muir family even after Ian's passing in 2009. In 2016, The Good Guys was acquired by JB Hi-Fi. As a company, we have already taken some sustainability measures, such as implementing a free collection program for recycling old products and achieving a 30% reduction in energy use in select stores. These efforts have resulted in significant cost savings for the company. However, we recognize that there is much more work to be done, and we have set forth an ambitious plan to manage and enhance sustainability practices. Our vision is to integrate the new sustainability program into the company's long-term strategy over the next decade. We are dedicated to employing various strategies and tools to reduce both the organization's and its employees' carbon footprint. By doing so, we aim to contribute to a better environment. Additionally, we seek to encourage the communities where our stores are located to participate in similar initiatives, fostering a collective effort for environmental improvement. Define scope of sustainability policyand its applications for your workplace The Good Guys is dedicated to reducing the carbon footprints of the organization and its employees, making their sustainability policy all-encompassing in terms of purpose and responsibilities. Our objective is to ensure that every individual, including employees, managers, stakeholders, and the community, actively embraces and prioritizes sustainability. Extensive training programs have been implemented for employees and managers within the company. Over the past 12 months, our employees have received comprehensive training to provide expert advice to customers on selecting energy and water efficient appliances. By equipping our employees with this knowledge, we empower them to guide customers towards more sustainable choices. Simultaneously, our management team has undergone specialized training to effectively implement the new sustainability strategy. They are at the forefront of driving environmental protection initiatives, acting as pioneers within the organization. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 12

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T-1.8.1_v3 In addition to internal efforts, we aim to engage and involve the community. We plan to organize meetings and events where community members can gain awareness and understanding of the significance of environmental protection. By including the community in these discussions, we aspire to foster a shared commitment to sustainable practices and environmental consciousness. The transversal nature of our sustainability policy ensures that everyone, from employees to managers to the community, is united in their focus and dedication towards achieving our sustainability goals. By collectively embracing this ethos, we can make significant strides towards environmental protection and create a more sustainable future. Identify the stakeholders for this policy development Stakeholders Relevance for this policy How will they be affected Employee Follow sustainable practices Reduce their own carbon footprint Customer Raise awareness among our customers regarding the importance of recycling their old electronic gadgets or phones. Minimize the presence of hazardous substances in the environment. Environmental Change Manager Promote and facilitate energy- saving practices within the workplace, such as encouraging employees to power off equipment when not in use and optimizing air conditioner temperature settings. Assess the feasibility of replacing inefficient systems with more energy- efficient alternatives to improve overall energy consumption. Mitigate greenhouse gas emissions. Government Provide clear guidance and actively monitor adherence to sustainability policies across the organization. Enforce penalties for companies that fail to comply with the established policies. Marketing department Transition from printed catalogues and advertising materials to digital formats to reduce paper waste and environmental impact. Diminish carbon dioxide emissions. Financial Department Maintain a focus on long-term profitability to ensure the organization's sustainability and ongoing operations. Decrease the consumption of raw resources. Useful sources: d) Relevant environmental and sustainability regulations, standards and codes of practice for the industry (check the EPA regulations for businesses) e) Different government initiatives (such as green awards) to promote such activities Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 13

T-1.8.1_v3 Task 1.2 Purpose, objectives, and strategies of the policy (9 marks, 3 marks for each) a) State the purpose of the policy explaining its context and why it is required b) State the policy objectives, as quantifiable measurements outlining what the policy should accomplish for each objective c) Explain how the developed policy and the strategies reflect the organization’s commitment to sustainability and as a business opportunity. PURPOSE, OBJECTIVES, AND STRATEGIES OF THE POLICY State the purpose of the policy Our objective is to ensure that our goods and services not only meet established environmental standards but also actively contribute to safeguarding and conserving the environment. To achieve this, we have developed a comprehensive sustainability policy that serves as a guiding framework for our actions. One of our primary goals is to foster and solidify a sustainability culture among our clients, colleagues, and suppliers. By raising awareness and promoting sustainable practices, we aim to inspire and empower others to join us in our environmental efforts. Together, we can make a significant impact on the well-being of our planet. Environmental sustainability is a core value embedded in our long-term vision. We understand that it is an ongoing and continuous process that requires consistent dedication. Our approach revolves around maximizing resource efficiency throughout all aspects of our operations. By doing so, we strive to minimize environmental impacts, reduce waste generation, and optimize the use of natural resources. Through the integration of our sustainability policy, we aim to align our business practices with the principles of environmental responsibility. By adhering to existing environmental standards, we demonstrate our commitment to sustainable operations. We also seek to encourage innovation and explore new opportunities to further enhance our environmental performance. By actively embracing environmental sustainability and promoting a culture of sustainability within our organization and beyond, we can collectively work towards a better future, where our actions positively contribute to the preservation of the environment for generations to come. State the policy objectives, as quantifiable measurements Quantitative goals play a crucial role at The Good Guys as they enable us to track the cost savings and productivity enhancements resulting from our sustainability policies. We have established the following measurable indicators:  Energy-saving initiative: By the end of 2023, our aim is to achieve a 45% reduction in energy consumption, leading to estimated cost savings of $25,000.  Low-energy equipment in low-income homes: We strive to provide low-energy equipment to 30,000 households within the next year, contributing to energy efficiency and affordability for those in need.  Carbon footprint reduction: Our goal is to reduce the carbon impact across all our stores by 10% in the upcoming year, demonstrating our commitment to mitigating climate change.  Water conservation and paper reduction: We target a 25% decrease in water usage over the next year, alongside a 35% reduction in the number of printed materials, aligning our operations with sustainable resource management. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 14

T-1.8.1_v3  Recycling rate increase: Over the next six months, we aim to raise the recycling rate by 15%, further promoting responsible waste management and the circular economy. By establishing these specific and measurable targets, we can effectively monitor our progress, identify areas for improvement, and celebrate achievements as we strive towards a more sustainable future. These quantitative goals enable us to tangibly measure the positive impact of our sustainability initiatives and continually enhance our environmental performance. How will the developed policy and the strategies reflect the organization’s commitment to sustainability? At The Good Guys, our sustainability policies serve as a powerful manifestation of our unwavering commitment to environmental stewardship, employee well-being, and community engagement. These policies have been thoughtfully designed to encompass a wide range of initiatives that address our core values and aspirations. Recycling is an integral part of our operations, ensuring the proper disposal and repurposing of materials to minimize waste. We also prioritize energy conservation through the implementation of energy-efficient technologies and practices across our facilities. Furthermore, we recognize the significance of empowering our staff with the knowledge and skills necessary to actively contribute to our sustainability goals. Through regular training programs, we equip our employees to champion sustainable practices, fostering a collective sense of responsibility and ensuring our sustainability initiatives are ingrained in the fabric of our organization. By consistently adhering to and enhancing our sustainability policies, we aspire to be a leader in environmental care. We firmly believe that our commitment to sustainability not only benefits the environment but also positively impacts our employees and the communities we serve. Through collective efforts, we strive to create a brighter and more sustainable future for all. Task 1.3 Identifying existing resource usage and provide strategy recommendationsfor the policy (12 marks, 3 marks for each) a) Identify the strategies that will be used to reduce impacts (identified in Task 1.1) regarding the consumption of the resources (i.e. electricity, air, water, paper), toxic materials (i.e. e- waste)and hazardous chemicals (i.e. carbon dioxide, lithium use in batteries). The type of waste may vary according to your choice or workplace. Provide at least 3 for each. b) Describe in detail, how the strategies (mentioned above) that can be implemented to ensure resource efficiency within the office. Who is responsible for carrying out these activities? c) Make recommendation on suitable performance indicators that can be used to measure the changing environmental performance. d) Explain why the improvement strategies recommended in the above question are suitable depending on effectiveness (impact on usage), cost efficiency and timeframe to implement. PROVIDE STRATEGIES FOR THE POLICY Resources Sustainability activity Action Steps Target Expected Outcome Target Date Reduce energy consumption Turn the lights off when leaving the room 20% Overall change in staff behaviour June 2019 Acknowledging the July 2022 Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 15

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T-1.8.1_v3 Implement measures to minimize printing by transitioning to electronic catalogues and email- based billing systems. environmental challenges associated with paper, such as deforestation and climate change, we are committed to mitigating its impact. As part of our efforts, we will actively adopt and promote the utilization of digital file distribution systems, aiming to significantly reduce or eliminate the need for paper usage. 40% Revise and enhance initiatives to raise awareness regarding the use of paper and promote sustainable alternatives. Adopt strategies to reduce water consumption and promote efficient water management practices. Staff development plays a vital role in our organization. It is imperative that we all possess a deep awareness of the importance of water conservation and understand the environmental impact of our actions. To foster this awareness, we will distribute informative circulars highlighting the adverse consequences of water wastage. Additionally, we will display posters throughout our premises, promoting good water-saving habits. In order to address any potential leaks, such as tap leaks, we will also provide instructions on appropriate actions to take. Together, these efforts aim to 30% Conduct comprehensive staff education programs to emphasize the significance of water conservation and environmental protection. June 2022 Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 16

T-1.8.1_v3 ensure that our staff is well- informed and actively engaged in water conservation practices. Incorporate environmentally friendly cleaning products into our operations to promote sustainable and eco-conscious practices. Conduct comprehensive staff training sessions to educate and emphasize the significance of using eco-friendly products in our operations. 100% By phasing out the use of commonly employed petroleum- based cleaning chemicals, we can enhance both environmental well-being and overall health outcomes. June 2022 Toxic Materials fluorescent tubes Implement lighting upgrades across all store locations to enhance energy efficiency and sustainability. 90% Enhance employee well- being and alleviate environmental concerns. August 2022 Ecological paints Replace the current store paints, known for their harmful impact on both health and the environment, with alternative eco- friendly options. 50% Enhance both health and environmental conditions. September 2022 Introduce incentives and encourage the utilization of rechargeable batteries as a sustainable alternative to disposable batteries. Our sales team will undergo training to actively encourage customers to transition from conventional batteries to rechargeable batteries as a more sustainable and environmentally friendly choice. 40% Menos pilas desechadas October 2022 Hazardous Chemicals Implement measures to minimize the amount of hazardous waste generated and promote proper disposal practices for materials In recognition of the hazardous components present in phones and laptops, we encourage customers to 30% Minimizes the release of hazardous chemical emissions into the March 2024 Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 17

T-1.8.1_v3 containing hazardous substances. responsibly dispose of their electronic items by offering a discount when they bring them to our store for proper recycling. environment. Free battery pickup Distribute informative leaflets to the community, aimed at increasing awareness about the harmful effects of batteries and promoting the availability of free recycling services offered at all of our locations. 30% Mitigates the emission of hazardous chemicals into the environment. December 2022 Petroleum products Stores should aim to reduce their inventory of petroleum-based items. 40% Minimize the presence of harmful chemicals in the environment through the utilization of more environmentally friendly products. January 2023 PROVIDE RECOMMENDATIONS FOR THE POLICY Describe in detail, how the strategies (mentioned above) that can be implemented to ensure resource efficiency within the office. Who is responsible for carrying out these activities? Implementing new strategies requires a gradual and intentional approach. To ensure successful implementation, it is crucial to provide comprehensive training to employees and managers, ensuring a shared understanding of sustainability principles. Additionally, engaging the entire organization, stakeholders, and the community is essential to effectively execute the sustainability plan and establish clear objectives. Sustaining these policies and achieving long-term impact necessitates collective effort. Therefore, we will adopt the following sustainable practices: Minimize printing by transitioning to digital document submission and storage, reducing paper consumption. Utilize catalogues and email invoicing for plant sales, promoting paperless transactions. Replace conventional light bulbs with energy-efficient alternatives in all business locations, while providing environmentally friendly cleaning supplies to cleaning personnel. Replace current store paints with environmentally friendly options and incentivize the use of rechargeable batteries, reducing hazardous waste. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 18

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T-1.8.1_v3 Decrease the usage of petroleum products in stores by offering convenient battery collection services for customers at no cost. It is evident that sustainable development requires the commitment and collaboration of all individuals involved. By working together, we can achieve a significant positive impact and create a more sustainable future. Make recommendation on suitable performance indicators that can be used to measure the changing environmental performance Having the capability to accurately identify indicators is essential for making informed decisions and improving performance. To assess the success of our store strategy, we have identified several key indicators that will help us track progress: Energy and water savings over the past six months: Measure the amount of electricity and water conserved during this period to gauge our efficiency improvements. Utilization of green paints in New South Wales stores: Determine the percentage of stores within the region that have adopted environmentally friendly paint options. Battery recycling rate in the previous six months: Calculate the percentage of batteries recycled during this period to assess our commitment to responsible waste management. Shop recycling percentage: Evaluate the proportion of recyclable materials effectively recycled within our stores, highlighting our efforts to minimize waste. Carbon footprint reduction percentage: Measure the percentage of decrease in our overall carbon footprint, indicating progress in mitigating our environmental impact. Percentage of paper usage in retail establishments: Determine the extent to which paper consumption has been reduced within our retail operations, reflecting our commitment to paper waste reduction. By regularly monitoring and analyzing these indicators, we can gain valuable insights into our store strategy's effectiveness and identify areas for further improvement. These measurements provide a quantitative assessment of our sustainability performance and guide our efforts to create a more environmentally responsible business. Explain why the improvement strategies recommended in the above question are suitable depending on Effectiveness (impact on usage), Cost efficiency and Timeframe to implement Sustainable Strategies Effectiveness Cost efficiency Timeframe Reduce paper use, promote more online interaction Effective-Decrease in paper consumption and paper waste Cost efficient-decrease in paper purchase Most of the communication methods are already electronic, so should be easier to implement To minimize electricity usage, ensure lights and computers are switched off when not in use Significant reduction in light consumption achieved Cost-effective reduction in paper purchases implemented Our staff will be well-equipped to fulfill these responsibilities as they have received targeted training at the stores, emphasizing the steps to effectively reduce energy usage. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 19

T-1.8.1_v3 Implement water dispensers as a means to reduce water consumption. Substantial decrease in water consumption accomplished Cost-effective decrease in water bills achieved The dedication of everyone within the organization to environmental preservation, coupled with their constant pursuit of innovative sustainability methods, makes the installation of the water dispenser a straightforward process. Maintain a regular schedule for equipment performance checks. Notable reduction in energy usage achieved Cost-effective reduction in store expenses realized The implementation will be uncomplicated as the equipment will undergo daily inspections by designated personnel. Optimize the usage of heaters and ventilation systems to minimize energy consumption. Significant decrease in energy consumption successfully implemented Cost-effective decrease in store expenditures accomplished Up to this point, the store temperatures in New South Wales have remained optimal, enabling us to rely on natural ventilation. However, in the event of weather fluctuations, we will effectively utilize the heating and ventilation systems to maintain a comfortable environment. TASK 2: COMMUNICATE WORKPLACE SUSTAINABILITY POLICY Sustainability is beneficial to the workplace and the environment. Communication is a vital tool to create awareness and ensure success of the workplace sustainability policy. In this Task you are required to communicate, promote, inform and agree to the sustainability policy development and implementation. Task 2.1 Promote workplace sustainability policy (4 marks) Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 20

T-1.8.1_v3 Promote Workplace sustainability policy using various methods and strategies to key stakeholders. PROMOTE WORKPLACE SUSTAINABILITY POLICY Discuss the methods (e.g. rewards) and strategies (e.g. advertisements, e-notices, etc) that you will undertake to promote your new policy to your internal and external stakeholders.How will the policy and the stakeholder support benefit the overall business objectives? Mention at least four. Methods/Strategies Details on the method/strategy Benefits and Outcomes Implementation of sustainable transportation options We will actively promote the use of eco-friendly transportation methods among our workforce, including hybrid and electric vehicles, group transportation, public transit, bicycles, and walking. By implementing these measures, we will significantly reduce our environmental footprint. Conducting regular meetings to promote the sustainability plan Conduct monthly motivational and informational meetings to review the progress of our sustainability plan, showcase the month's indicators, and generate new ideas for future implementation. The objective is to demonstrate the value our actions and activities bring to the sustainability plan while fostering continuous improvement. Sustain the dedication of all Good Guys employees to our policies and ensure they feel valued and involved in all our achievements and recognitions. Introducing exchange offers for lower-income households to upgrade their current electric products Low-income households can access energy- efficient appliances such as washing machines, microwaves, and dishwashers at discounted prices. Exhibit our unwavering commitment to environmental conservation and social responsibility within the community. Engaging in an information campaign across our stores Our aim is to foster a sense of involvement and engagement among our clients and the general public in the collective effort to reduce the carbon footprint resulting from our daily activities. Together, we can make a significant impact on environmental sustainability. Engage and include everyone in the campaign. . Task 2.2 Inform stakeholders of implementation of policy (4 marks, 2 marks each) Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 21

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T-1.8.1_v3 a. Create an official one-page memorandum (memo, template is attached) for the staff to promote the resource efficiency improvement strategies you have recommended to promote the sustainable actions to be practiced by the organisation staff. This must include:  Organisation logo  The sustainable strategies  Recommendations on how to implement the activities  Expected outcomes  Staff responsibilities MEMORANDUM TEMPLATE Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 22

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T-1.8.1_v3 To: Staff members and stakeholders From: Maria Isabel Bovet /Environment department Date: 08/07/2023 Subject: Sustainable Actions Plan I am writing this email to provide you with information about some upcoming changes at our shop. Please take note of the following four key areas of focus:  In collaboration with the marketing department, we will launch a campaign to promote the use of sustainable transportation. As part of this initiative, we will place advertisements for our company on bicycle stations throughout the city, encouraging everyone to consider using this mode of transportation.  We will organize monthly meetings to discuss our objectives and brainstorm new ideas for environmental preservation. These gatherings will provide an opportunity for all of us to contribute fresh perspectives and initiatives.  We are introducing discounts for low-income households to facilitate the upgrade of their appliances to more energy-efficient models. This initiative aims to make sustainable choices more accessible and affordable for everyone. It is evident that these changes will impact all of us, and this new sustainability plan presents a remarkable opportunity for us to enhance our ecological awareness and influence. Regards, Environmental change Manager. CC: All the members and employees of the Good guys Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 23

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T-1.8.1_v3 b. Write an email to the stakeholders to inform and invite them to a meeting where the briefing report of the new policy will be presented. This email should include:  A brief summary of the proposed policy including a brief on outcomes and activities  The meeting agenda  Time and date of the stakeholder meeting EMAIL BRIEFING ON THE NEW POLICY The Good Guys 08/07/2023 Subject: Implementation of new sustainability policy. To: ALL STAKEHOLDERS Effective from: 01/08/2023 Dear All, I would like to extend a warm welcome to everyone for a meeting scheduled on July 09 th at 9:30 a.m. The primary objective of this conference is to update all stakeholders on the progress and implementation of our new sustainability policy. We aim to provide a comprehensive explanation of the policy and evaluate the effectiveness of the newly adopted strategies, with active participation from all attendees. These enhancements demonstrate our commitment to being a leader in environmental sustainability. Below is an outline of the meeting agenda. Agenda: 9:00 Greeting 9:10 Welcome And Introduction 9:50 Explanation about the policy and importance of sustainable development 10:50 Discuss about the new strategy to implement 12:00 Lunch 12:30 feedback and clarify doubts 01:30 Conclusion and summary Regards, Environmental change manager Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 24

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T-1.8.1_v3 Task 2.3Policy Implementation Agreement by Stakeholders (2 marks) SUSTAINABILITY POLICY IMPLEMENTATION AGREEMENT Agreed by Stakeholders? Y Signature of Stakeholders: Signature of Environmental Change Manager: 08/07/2023 Date: Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 25

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T-1.8.1_v3 TASK 3: IMPLEMENT WORKPLACE SUSTAINABILITY POLICY SCENARIO: Now that you have promoted the workplace sustainability plan to the relevant stakeholders and office staff, the organisation has slowly begun to implement the actions. However, changes in the workplace under the new policy can be tough to get used to. To maintain the practices, you need to develop a register for recording and tracking the continuous improvements in resource efficiency. You will also create two step-by-step procedures that relate to sustainability for your chosen workplace or the simulated organisation (The Good Guys). All methods should be communicated with the staff across the state to ensure awareness of the responsibilities each employee has towards fulfilling the actions. Task 3.1Develop TWO step-by-step procedures that relates to sustainability for your chosen workplace or the simulated organisation (The Good Guys). For example, you can choose any two fromthe following or think of something more innovative. (8 marks, 4 marks each)  e-waste (batteries, chargers, toners, mobiles, electronics, etc) recycling procedure,  procedure for general waste (paper, containers, glass, plastics, etc)  procedure for minimising energy waste(lights, TVs, air con, equipments, etc) during store operations and also closing,  procedure for reducing paper waste,  procedure for purchasing from sustainable sources for store operations SUSTAINABILITY PROCEDURES Sustainability Procedure Name: Step-by-step procedure and instructions:  At Good Guys, we will leverage current technology to reduce paper consumption by transitioning to email communication, electronic billing, and digital catalogues while practicing responsible printing methods.  We prioritize employee training to raise awareness about paper waste reduction and provide them with the necessary tools and strategies to minimize paper usage.  An email communication will be sent to our clients and suppliers to inform them about the new changes and the shift to electronic invoicing, promoting transparency and encouraging their participation.  To minimize paper waste, we will install dispensers in the store's bathrooms that dispense an appropriate amount of paper to customers, ensuring efficient usage.  Emphasizing responsible printing practices, we will utilize recycled paper and encourage double-sided printing to optimize resource utilization.  During the initial week, we will conduct brief daily meetings to monitor the progress of the new procedures, address any queries, and provide support. Following this, monthly meetings will be held to maintain continuous improvement.  One month later, a comprehensive meeting will be held to share the store's achievements and measures with all staff, fostering a sense of ownership and involvement. This inclusive approach ensures that everyone feels part of this significant process for the store and the environment. Sustainability Procedure Name: Step-by-step procedure and instructions:  Conduct regular maintenance of the store's electrical systems to ensure optimal functionality and prevent energy wastage.  Provide energy-saving training to employees, raising awareness and equipping them with the necessary tools and knowledge to reduce energy consumption.  Install energy-efficient light bulbs throughout all areas of the store to minimize electricity usage. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 26

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T-1.8.1_v3  Encourage all store members to switch off lights in unoccupied areas to conserve energy.  Prioritize unplugging appliances before leaving the business to prevent unnecessary energy consumption.  Maintain the air conditioning temperature at or below 24 degrees Celsius, creating a comfortable and energy-efficient workplace environment.  Initiate daily brief meetings during the first week to monitor the progress of the new procedures, address any inquiries, and ensure successful implementation. Subsequently, monthly meetings will be scheduled to sustain ongoing improvement.  After one month, conduct a comprehensive meeting to communicate achievements and measures to all staff, fostering a sense of inclusion and ownership in this critical process. Task3.2 Fill in the register below to ensure practices are being followed and monitored on a daily basis. (The resource options may vary according to your case study) (4 marks) SUSTAINABILITY REGISTER Action Purpose Person Responsible Completion timeframe HVAC Open doors and windows Natural Ventilation Ron (office manager) 3 weeks Lighting "Please remember to switch off the lights when they are not in use and opt for environmentally friendly lighting solutions. Taking into account the electricity bills and potential savings, All the staff in the store Daily Equipment Perform regular inspections and maintenance tasks. Consider the electricity savings and their impact. All individuals present in the store should ensure that any non-essential equipment is switched off, while the maintenance tasks will be handled by the technician. For every 15days Waste and Raw Materials Ensure clear and accurate identification of raw materials and waste materials. Waste control All the staff in the store Daily Printing When printing is necessary, it is crucial to use recycled paper and print on both sides. Modify and promote awareness regarding paper usage. All the staff in the store Daily Supply Chain and Waste Contractors Ensure that the company prioritizes ecological awareness and has sufficient knowledge about waste management. Assess the company's environmental consciousness and waste management practices. Supervisor and manager Monthly Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 27

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T-1.8.1_v3 Food and Drink Confirm whether the organization demonstrates environmental responsibility and possesses adequate knowledge about waste disposal. Promote healthier eating habits among individuals. All the members in the store Daily Water Usage Strive to reduce overall waste by 25%. Minimize water consumption. All the members in the store Daily Heating and Ventilation Adopt a usage-based approach to minimize unnecessary consumption. Prioritize natural ventilation. Supervisor and all other staff Daily Other Power Usage Choose eco-friendly alternatives for..." Decrease energy usage. Supervisor Daily 3.3 What other tools or strategies would you use to monitor and ensure the continuous improvement of resource efficiency for your organisation? Identify and describe at least two strategies. (4 marks) 1. Engaging stakeholders through surveys to assess their level of acceptance and commitment to the sustainability strategy is valuable in identifying areas for improvement and pinpointing potential weaknesses. This feedback-driven approach allows us to gain insights into where enhancements can be made and where our focus should be strengthened. 2. Conducting monthly meetings with all employees serves as a platform to review key performance indicators, measure achievements in areas such as water and energy savings, and discuss the progress of our sustainability strategy. These gatherings also provide an opportunity to encourage the exploration of fresh ideas that can be integrated into our sustainability initiatives, promoting a culture of continuous improvement and innovation. 3.4Using the responsibility assignment matrix below, assign responsibility for all the 20 branches/stores in your state. The responsibility matrix should be applicable for ALL state branches/stores. (2 marks) RESPONSIBILITY ASSIGNMENT MATRIX (RAM) TEMPLATE Responsibility Persons / Positions Assigned Code Recording timelines Activity (Every 30 minutes, hourly, every 2 hours, daily, weekly, etc.) Address any faulty installations that result in leaks or water loss. Technical lead A Every 3 months Recycling control Store manager R Weekly Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 28

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T-1.8.1_v3 Training is necessary for the implementation of the new electronic billing delivery method. Environmental change manager C Monthly Perform regular reviews and maintenance of electronic equipment in-store. Technical lead A Every 3 months Legend for code: Code: Stands For: This Person Is: R Responsible Responsible for performing the task or creating the document A Accountable Accountable and has sign-off authority for the task, such as the project manager or technical lead C Consult Providing expertise, advice and support to the person responsible for the task or document and others I Inform Informed of task progress or results, usually by the person responsible 3.5Having completed the previous tasks, you will now communicate to all stakeholders in regards to the following. (2 marks)  the procedures that you have developed,  the strategies you described, and  the responsibility assigned to those roles and positions EMAIL COMMUNICATION ON THE IMPLEMENTATION The Good Guys 08/07/2023 Subject: Implementation of sustainability at ( The Good Guys ) To: ALL STAKEHOLDERS Effective from: Dear All, I am pleased to inform all stakeholders that our sustainability program in NSW shops has received additional enhancements. Furthermore, I would like to highlight our sustainability achievements in various areas, including Lighting, Equipment, Waste and Raw Materials, Printing, Supply Chain and Waste Contractors, Water Use, Heating and Ventilation. A detailed description of our plans and contact information for each participant can be found in the attached document. Additionally, I have included links to two new methodologies that we will be implementing to monitor and improve resource efficiency in our stores. Lastly, I would like to introduce the individuals responsible for overseeing the implementation of the following activities in NSW shops: water conservation, recycling, electronic invoicing, delivery system, and electronic equipment review and maintenance. Please take the time to review the materials, and feel free to email me if you have any questions. We will convene next Tuesday at 9 a.m. for a more comprehensive discussion of these topics. Environmental change manager Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 29

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T-1.8.1_v3 IMPORTANT NOTE: You must complete Task 4 after completing your PART B (presentation and communication) TASK 4: REVIEW WORKPLACE SUSTAINABILITY POLICY IMPLEMENTATION time for a bi-annual review of the new plan. During your inspection, you have found the original plans have incurred both expected and unexpected results within the state stores/branches. Below is the breakdown of the outcomes of your sustainability policy in the last six months:  The behaviour the staff member towards paper use has decreased due to the increase in recycling and the use of digital media.  However, that has led to an increase in electricity consumption by 5% on electronic communication devices due to more use of mobile phones and emails.  Overall electricity costs have been down by 9%. However, you have also invested heavily in installing energy-efficient equipment and products in every store. You expect to reach the breakeven by the next six months.  Store managers have procured operational goods (e.g. paper, stationery, devices, tools) from sustainable suppliers, but this has increased operating costs by 8% in the last six months.  You have partnered with a third party (Airtasker) to provide some deliveries that include installation of goods at customer places. It has led to a reduction of fuel usage, installation hassle and employment of additional casual employees. However, this has also reduced the overall revenue by 2%.  Your implemented staff rewards for green initiatives (for stores/breaches) have led to some additional expenditure of $50,000 in the last six months. However, with these innovative green ideas and initiates suggested by team members have led to operational efficiency by 10% which means that you employed 4 hours of less labour in every store each week (4 hours x 20 stores = 80 hours per week). It has eventually led to a massive labour cost savings of 1920 hours during the last six months. Based on the outcomes, it is time for you to review and report the ongoing monitoring of the implementation of the policy to the relevant stakeholders based on their previous feedback. Task 4.1 Review, analyse and document the outcomes. Analyse the above six outcomes for your simulated workplace project (or find results from your chosen organisation). In this task you will summarise the results as reported to you by Operations Division. (6 marks) DOCUMENT OUTCOMES OF SUSTAINABILITY INITIATIVES Summary of Semester Results: Positive: • Implementation of digital media has successfully reduced paper usage. • Overall power costs have been reduced by 9%. • Energy-efficient equipment and products have been installed in each store. • Collaboration with sustainable suppliers has provided operational assets. • Fuel utilization has been minimized through the partnership with AirTasker. • Creative green ideas and activities proposed by team members have resulted in a 10% increase in operational efficiency. • Significant labor cost reduction of 1920 hours has been achieved in the past six months. Negative: • Electricity usage has increased by 5% due to the growing reliance on mobile phones and emails. Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 30

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T-1.8.1_v3 • Temporary personnel had to be employed as a result of the partnership with AirTasker. • Operating expenses have increased by 8% due to the relationship with sustainable suppliers. • Revenue has decreased by 2% as a result of the partnership with AirTasker. • Employee incentives introduced in the past six months have resulted in additional costs of $50,000. This summary highlights the positive outcomes achieved through our revised plans, such as reduced paper usage, cost savings in power consumption, and the integration of energy-efficient equipment. Collaborations with sustainable suppliers have also provided operational advantages. However, there are areas that require attention and improvement, including the increased electricity usage attributed to mobile devices, the need for temporary personnel due to the partnership with AirTasker, and the higher operating expenses associated with sustainable suppliers. Although revenue has decreased and employee incentives have incurred additional costs, the overall progress towards sustainability goals is evident. By addressing these challenges and leveraging the positive results, we can continue to refine our strategies and drive further improvements in the next phase of our sustainability journey. Task 4.2 Investigate success and failure of policy and implementation. (4 marks) Investigate your sustainability policy and procedure implementation in all the stores/branches of your state and highlight at least four success or failure areas that you can reflect. INVESTIGATION REPORT ON SUSTAINABILITY POLICY IMPLEMENTATION Policy areas and rules, Implementation issues Success Failures Ways to Improve Paper consumption Paper usage has seen a decline. It is recommended to prioritize paper recycling and reusing whenever feasible. General electricity cost The cost of electricity has been reduced. It is advised to disconnect phones and laptops once their batteries are fully charged and take advantage of natural light. Water consumption Water usage has been decreased. To conserve energy and reduce costs, we will limit the use of air conditioning to essential situations, maintaining the optimal temperature range of 24 to 26 degrees Celsius. By implementing these measures, we will achieve savings in both Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 31

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T-1.8.1_v3 water and power consumption. Task 4.3Based on Tasks 4.1 and 4.2; you will now provide an electronic feedback to your director, management and other key stakeholders using any electronic communication method. (2 marks) PROVIDE FEEDBACK USING ELECTRONIC COMMUNICATION The Good guys 08/07/2023 Subject: Sustainability Policy Review Report ( The Good guys ) To: ALL STAKEHOLDERS AND MANAGEMENT Dear Stakeholders, I'm delighted to share, regarding sustainability, that due to the adoption of digital media, paper usage has declined by 9% and overall power expenses have decreased by 9%. We have also acquired energy-efficient equipment and items from sustainable sources. Thanks to the innovative ecological ideas and efforts put forth by our staff, we have achieved a 10% increase in operational efficiency, indicating the success of our strategy. While there is room for improvement, I have confidence that we will make progress in the near future. For instance, electricity consumption has risen by 5% due to increased mobile phone and email usage. However, we are currently implementing the Disconnect Campaign, which encourages individuals to disconnect their cell phones and laptops once they are fully charged. This initiative was launched after discovering that these devices continued to charge even at 100% battery. Another challenge we faced was the need to hire temporary employees as a result of our partnership with AirTasker. Additionally, our operating costs increased by 8% due to our collaboration with sustainable suppliers. Nevertheless, we are optimistic that in the long run, this partnership and the resulting savings will enable us to incorporate more organic products in our stores. In terms of our policy and implementation regarding investigation, we have made progress in reducing electricity, water, and paper consumption. However, we recognize the potential for further improvement. Moving forward, we will continue to prioritize paper recycling and reuse whenever possible, optimize the use of air conditioning by employing it only when necessary, and promote the practice of disconnecting cell phones and laptops once they are fully charged. Environmental change manager Task 4.4Monitor records and identify trends for remedial action. (4 marks) SCENARIO: Based on the outcomes (positive and negative) from your sustainability policy implementation, you will now monitor records for continuous improvement in sustainability. Although the project incurred expenditure, change of culture and other changes in the workplace, you have received a complimentary appraisal on the policy implementation from the stakeholders. They have Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 32

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T-1.8.1_v3 given you a green signal to proceed with the initiative because it has attracted customers and media and enhanced brand image of your organisation to the community. However, you were advised to monitor the sustainability policy implementation by your director and suggested that you create a continuous improvement plan using the template below to address those areas that require improvements. Current outcome (refer to task 4 scenario outcomes) Standard or benchmark you are setting now to monitor Responsible role Results/data from outcome Expected standard Role responsible There has been a significant 9% reduction in overall power costs. Achieve a 15% reduction in electricity costs. Team members should disconnect their cell phones and laptops once their batteries are fully charged. A notable decrease in paper usage has been achieved. Efficiently decrease paper usage by 30%. All retail employees are required to actively participate in paper recycling initiatives. Collaboration with AirTasker has resulted in decreased fuel consumption. Over the next six months, aim to reduce gasoline consumption by 20%. Manager of operations We have successfully achieved a 10% improvement in operational efficiency. Strive to enhance operational efficiency by 20% in the upcoming six months. Maintain momentum and progress by implementing the green ideas and projects proposed by team members. Task 4.5Modify sustainability policy and procedures based on findings. (4 marks) Based on the feedback received and from your bi-annual analysis of the implementation, you will also amend/change/update the policy and procedures with new rules. You must address at least one issue from each of the three documents that you have prepared for the workplace. SUSTAINABILITY POLICY AND PROCEDURE CONTINUOUS IMPROVEMENTREGISTER Policy and Procedure Issue or Area of concern Previous rule Amended rule (NEW) Sustainability Policy / Sustainability Procedure 1/ Sustainability Procedure 2 (Every 30 minutes, hourly, every 2 hours, daily, weekly, etc.) Implementing measures to minimize water consumption Use of water dispenser Not specific Daily Decreasing the reliance on printing Printing Use of laser printing Use when required Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 33

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T-1.8.1_v3 Reducing energy usage in heating and ventilation systems Heating and ventilation Utilize resources only when absolutely necessary. Throughout the working day Implementing waste segregation in retailers, separating reusable items, recyclables, food waste, and hazardous materials Recycling It is prohibited to dispose of waste in any unauthorized container. Daily Policy and procedures reviewer: Name & signature Policy and procedures effective from: Date Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 34

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T-1.8.1_v3 PART B: PRESENTATION OF SUSTAINABILITY IMPLEMENTATION – 20% In PART B several elements are included. You must include the following and attach the presentation slides after presenting. PRESENTATION OF SUSTAINABILITY IMPLEMENTATION Attach the Sustainability Policy communication, consultation, presentation slides at the end of the assessment as Appendix 1. Your trainer will inform you on when your presentation/oral interview session will be held. Information that you MUST deliver, communicate and include in your presentation: 1. Outline the environmental legislation, regulations and codes of practice relevant to your simulated or chosen workplace 2. Outline typical barriers to implementing sustainability policy and procedures in your simulated or chosen workplace 3. Define scope of sustainability policy and its applications for your workplace. (as mentioned in Task 1.1) 4. State the purpose of the policy explaining its context and why it is required. (as mentioned in Task 1.2) 5. Explain how the developed policy and the strategies reflect the organisation’s commitment to sustainability and as a business opportunity. (as mentioned in Task 1.2) 6. Promote workplace sustainability policy to stakeholders. (as mentioned in Task 2.1) 7. Communicate the TWO procedures and sustainability register briefly. (as mentioned in Task 3.1 and 3.2) 8. Briefly communicate the responsibilities and assigned positions to stakeholders. (as mentioned in Task 3.4) Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 35

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T-1.8.1_v3 APPENDICES Attach the following appendix documents (Appendix 1 and 2). APPENDIX 1: ATTACH PRESENTATION SLIDES APPENDIX 2: LIST OF SOURCES/REFERENCES AND EVIDENCE TO ATTACH Sustainability, Assessment No.1 v1 Last updated on 06/04/2022 by MM Page 36

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Assessment I - Sustainability (2)

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