Myra Gharbarran / CSHR1010 - Assignment #1 Part 2 / November 12, 2023
Reflecting from the first part of this assignment, my areas of opportunity and action plan
have been a challenge to part-take in. It was not only successful, but it provided insight when
dealing with long-term and short-term goals. My opportunities of growth were to
be more open
minded towards training and development. This gives me the chance to allow new hires to
develop skills required on the job, rather than starting employment with the skills required. The
other area of opportunity is within employee selection; hiring new staff with the company’s goals
in mind, of which is to provide equal experience. Lastly, my action plan was to create a proper
training schedule for the new hires. A proper training schedule maintains consistency as similar
information is being delivered by the same people, preventing confusion.
After a few weeks of the new employees being onboarded, I was able to create a schedule
on how I would like to train them. It began with online training such as videos and modules, and
getting their personal information logged into their account. The next shift, I would provide them
with a sheet of paper that allows them to find 50 popular items within the retail store. As this is
like a scavenger hunt, it allows them to get familiar with the store, as well as our products.
Within the same shift, I would show them how to use our technology (a scanner) and its
functions for product information. This will aid their task in returning items to where they
belong. Both the scavenger hunt, as well as putting items back where they belong allows the
employee to be more familiar with the store and its layout. For their third shift, I would get them
to shadow another employee on cash for purchases and returns. This allows them to see what is
expected of them when they cash out a customer and how we respond. With guidance of the
current employee, the new employee can part-take in cashing out customers until they become
more familiar with the systems. As they Jump from the sales floor to cash, the employee
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