Assignment #1 Part 2
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Myra Gharbarran / CSHR1010 - Assignment #1 Part 2 / November 12, 2023
Reflecting from the first part of this assignment, my areas of opportunity and action plan
have been a challenge to part-take in. It was not only successful, but it provided insight when
dealing with long-term and short-term goals. My opportunities of growth were to
be more open
minded towards training and development. This gives me the chance to allow new hires to
develop skills required on the job, rather than starting employment with the skills required. The
other area of opportunity is within employee selection; hiring new staff with the company’s goals
in mind, of which is to provide equal experience. Lastly, my action plan was to create a proper
training schedule for the new hires. A proper training schedule maintains consistency as similar
information is being delivered by the same people, preventing confusion.
After a few weeks of the new employees being onboarded, I was able to create a schedule
on how I would like to train them. It began with online training such as videos and modules, and
getting their personal information logged into their account. The next shift, I would provide them
with a sheet of paper that allows them to find 50 popular items within the retail store. As this is
like a scavenger hunt, it allows them to get familiar with the store, as well as our products.
Within the same shift, I would show them how to use our technology (a scanner) and its
functions for product information. This will aid their task in returning items to where they
belong. Both the scavenger hunt, as well as putting items back where they belong allows the
employee to be more familiar with the store and its layout. For their third shift, I would get them
to shadow another employee on cash for purchases and returns. This allows them to see what is
expected of them when they cash out a customer and how we respond. With guidance of the
current employee, the new employee can part-take in cashing out customers until they become
more familiar with the systems. As they Jump from the sales floor to cash, the employee
1
becomes integrated with the roles and responsibilities expected of them. Of course, with
understanding that there are staff to support and help out when needed, they will not be left
alone. There is a continuation of results as the new employees are still in the process of training
and getting comfortable. However, the majority have already settled in, and are taking the
initiative to learn and guide customers around the store with confidence. Patience is required to
train the new employees in an organized manner, which will be reflected through their work
ethic. Allowing them to receive information at a more consumable pace, allows for better
knowledge retention.
In terms of my opportunities, I have seen myself grow as I continue to be patient when
training others. As mentioned before, an employee's work ethic is a reflection of one’s training,
which also comes hand in hand with one’s management. Patience creates a neutral and safe
environment between staff as well as in the workplace. As I remain as a key holder and interim
customer experience manager, the store now has found a permanent customer experience
manager. However I do see that the same staff I have trained continuously reach out to me for
help, as they are trusting and comfortable with my knowledge of operations. This
has impacted
my career in a positive way. I am able to accommodate and provide a space in which people feel
there is consistency and a safe space to speak their needs, or provide feedback without bracing
for the impact of something negative. They also feel valued as they are being trained and spoken
with ease and understanding.
My experience after taking this course in terms of my goals and career objectives allows
myself to break down everyday situations (good or bad), and how to deal with them in an
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Market and market segments
The organization
Competitors
Products and services
Price
Promotion
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Need a conclusion for the essay.
Essay parts Below:
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Paragraph 1: External factor evaluation matrices are used by companies in order to determine possible opportunities and threats in expanding the company. EFE matrices provide the possibility of a company to handle risk management on a higher level and also help raise awareness to possible threats before they are able to affect the business.
Paragraph 2:
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c) A car manufacturer
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