Developing Person-Centred Plans for Complex Disabilities

_________________________________________________________________________________________ Page 1 CHCDIS010 Provide person-centred services to people with disability with complex needs ASSESSMENT TASK 3: PORTFOLIO T ASK S UMMARY : There are three parts in this task: § Part A requires you to submit copies of individual plans for three clients who have complex disability needs. You must have developed each plan as part of your work experience, in collaboration with the client’s family and/or carer. § Part B requires you to develop a 600–800-word evaluation report for each client. § Part C requires your supervisor to complete a Supervisor Report. W HAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT ? § Access to individualised plans for three clients § Access to your workplace’s processes and procedures § Access to your workplace’s assessment and recording tools § Access to your supervisor (or other third party as approved by their supervisor and assessor) § Supervisor report (provided). W HEN DO I DO THIS TASK ? § You will do this task in your workplace. § Write in the due date as advised by your assessor: _________________________________ WHAT DO I NEED TO DO IF I GET SOMETHING WRONG ? If your assessor identifies that your documentation is not clear or you have not provided sufficient detail in your report, they will give you some feedback and talk to you about resubmission. You must also ensure that the individualised plans are signed by your supervisor and that all identifiable information has been blacked out. I NSTRUCTIONS : For this task you are required to submit a portfolio of specific workplace documentation. You can submit your documents in a folder, a scrapbook or in another format of your choice, as long as it is neat and it is clear what part of this task each document relates to. You will need to give your supervisor a copy of the Supervisor Report at the end of this task. Note: you must consider privacy and confidentiality when submitting client documentation – ensure all identifiable information has been blacked out/removed. What do I need to hand in for this task? Have I completed this? Part A: Three individualised plans o Part B: Three reports of 600–800 words each o Part C: The completed Supervisor Report o

_________________________________________________________________________________________ Page 2 CHCDIS010 Provide person-centred services to people with disability with complex needs P ART A: I NDIVIDUAL PLANS FOR PEOPLE WITH COMPLEX NEEDS You are required to submit copies of individual plans for three different clients you have worked with during your employment at your service. You must have developed each plan for a client with complex disability needs, in consultation with their family and/or carer. Each plan must include the following information: 1. A description of the client’s complex disability 2. An evaluation and prioritisation of needs 3. Person-centred strategies to meet those needs. 4. Services and resources involved in the strategies 5. Support team members Note: Valid plans must be presented on your workplace’s documentation template, inclusive of the workplace logo and details. Documents must be signed by your supervisor to indicate they are a true and accurate record. Individual Plan – Client 1 1. A description of the client’s complex disability 2. An evaluation and prioritisation of needs 3. Person-centred strategies to meet those needs 4. Services and resources involved in the strategies

_________________________________________________________________________________________ Page 3 CHCDIS010 Provide person-centred services to people with disability with complex needs 5. Support team members Individual Plan – Client 2 1. A description of the client’s complex disability 2. An evaluation and prioritisation of needs 3. Person-centred strategies to meet those needs 4. Services and resources involved in the strategies 5. Support team members

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_________________________________________________________________________________________ Page 4 CHCDIS010 Provide person-centred services to people with disability with complex needs Individual Plan – Client 3 1. A description of the client’s complex disability 2. An evaluation and prioritisation of needs 3. Person-centred strategies to meet those needs 4. Services and resources involved in the strategies 5. Support team members

_________________________________________________________________________________________ Page 5 CHCDIS010 Provide person-centred services to people with disability with complex needs P ART B: EVALUATION REPORT This task should be completed after services or programs of the plan have been implemented and reviewed. For each client you have worked with (refer to those chosen in Part A of this assessment), select one service or program you developed as part of the client’s individual plan. You must write a 600–800-word report for each client that addresses the following points: § Delivery: 1. How was this service or program delivered? 2. What needs did this service or program address? 3. Who was involved in the delivery of this service or program? 4. How did the service ensure all workers involved where suitability skilled? 5. What mechanisms did the service use to identify when a worker was no longer able to provide the level of serviced needed? 6. What type of support was in place to assist participants involved in the service or program delivery to understand the individual plan as well as their roles and responsibilities within that plan? § Monitoring and evaluation: 1. Who was involved in monitoring services? 2. Describe how this service or program was monitored over the course of the plan. Give examples of monitoring tools used. 3. Consider how you gathered feedback from the person, carer and relevant participants to assess the effectiveness of the service or program? 4. How did you seek advice and assistance when the person’s goals and needs were not being achieved? 5. Explain the procedure you followed when revising the individualised plan. Include aspects of consultation with the person and/or their family/carer etc. 6. When was the service or program evaluated? § Review: 1. What parts of the service or program worked well? 2. What challenges or issues were identified? 3. What was the overall outcome of the service or program? Evaluation Report – Client 1 Delivery : 1. How was this service or program delivered? 2. What needs did this service or program address?

_________________________________________________________________________________________ Page 6 CHCDIS010 Provide person-centred services to people with disability with complex needs 3. Who was involved in the delivery of this service or program? 4. How did the service ensure all workers involved where suitability skilled? 5. What mechanisms did the service use to identify when a worker was no longer able to provide the level of serviced needed? 6. What type of support was in place to assist participants involved in the service or program delivery to understand the individual plan as well as their roles and responsibilities within that plan? Monitoring and evaluation: 1. Who was involved in monitoring services? 2. Describe how this service or program was monitored over the course of the plan. Give examples of monitoring tools used. 3. Consider how you gathered feedback from the person, carer and relevant participants to assess the effectiveness of the service or program? 4. How did you seek advice and assistance when the person’s goals and needs were not being achieved?

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_________________________________________________________________________________________ Page 7 CHCDIS010 Provide person-centred services to people with disability with complex needs 5. Explain the procedure you followed when revising the individualised plan. Include aspects of consultation with the person and/or their family/carer etc. 6. When was the service or program evaluated? Review: 1. What parts of the service or program worked well? 2. What challenges or issues were identified? 3. What was the overall outcome of the service or program? Evaluation Report – Client 2 Delivery : 1. How was this service or program delivered? 2. What needs did this service or program address?

_________________________________________________________________________________________ Page 8 CHCDIS010 Provide person-centred services to people with disability with complex needs 3. Who was involved in the delivery of this service or program? 4. How did the service ensure all workers involved where suitability skilled? 5. What mechanisms did the service use to identify when a worker was no longer able to provide the level of serviced needed? 6. What type of support was in place to assist participants involved in the service or program delivery to understand the individual plan as well as their roles and responsibilities within that plan? Monitoring and evaluation: 1. Who was involved in monitoring services? 2. Describe how this service or program was monitored over the course of the plan. Give examples of monitoring tools used. 3. Consider how you gathered feedback from the person, carer and relevant participants to assess the effectiveness of the service or program? 4. How did you seek advice and assistance when the person’s goals and needs were not being achieved?

_________________________________________________________________________________________ Page 9 CHCDIS010 Provide person-centred services to people with disability with complex needs 5. Explain the procedure you followed when revising the individualised plan. Include aspects of consultation with the person and/or their family/carer etc. 6. When was the service or program evaluated? Review: 1. What parts of the service or program worked well? 2. What challenges or issues were identified? 3. What was the overall outcome of the service or program? Evaluation Report – Client 3 Delivery : 1. How was this service or program delivered? 2. What needs did this service or program address?

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_________________________________________________________________________________________ Page 10 CHCDIS010 Provide person-centred services to people with disability with complex needs 3. Who was involved in the delivery of this service or program? 4. How did the service ensure all workers involved where suitability skilled? 5. What mechanisms did the service use to identify when a worker was no longer able to provide the level of serviced needed? 6. What type of support was in place to assist participants involved in the service or program delivery to understand the individual plan as well as their roles and responsibilities within that plan? Monitoring and evaluation: 1. Who was involved in monitoring services? 2. Describe how this service or program was monitored over the course of the plan. Give examples of monitoring tools used. 3. Consider how you gathered feedback from the person, carer and relevant participants to assess the effectiveness of the service or program? 4. How did you seek advice and assistance when the person’s goals and needs were not being achieved?

_________________________________________________________________________________________ Page 11 CHCDIS010 Provide person-centred services to people with disability with complex needs 5. Explain the procedure you followed when revising the individualised plan. Include aspects of consultation with the person and/or their family/carer etc. 6. When was the service or program evaluated? Review: 1. What parts of the service or program worked well? 2. What challenges or issues were identified? 3. What was the overall outcome of the service or program? P ART C: S UPERVISOR R EPORT Put your name on the Supervisor Report provided on the next page. Give a copy of this report to your supervisor. If your supervisor is not able to complete the report, you will need to organise for another third party from your workplace to fill it out. Make sure your supervisor and assessor have approved the third party who will complete it. I NSTRUCTIONS TO THE S UPERVISOR As part of the evidence of competency for this student, we are seeking reports from the student’s supervisor. This forms part of the evidence for the unit CHCDIS010 Provide person-centred approaches to people with disability with complex needs. What is the purpose of this?

_________________________________________________________________________________________ Page 12 CHCDIS010 Provide person-centred services to people with disability with complex needs The purpose of this process is to gain confirmation from someone who has worked regularly with the student who can verify that the student performs their skills satisfactorily to workplace requirements on a regular basis. How will the information I provide be used? The assessor will use the information you provide in this report, combined with other assessment evidence provided by the student to make a final decision about competency. How and when do I fill in the report? You do not need to observe the student over a particular period of time or completing certain tasks. If you place a tick in the ‘Yes’ column in the report, you are confirming that you are comfortable with the student’s skills in the relevant area and that you have seen them work satisfactorily to workplace expectations. Please also include comments and examples in the space provided wherever possible. If you do not believe that the student demonstrates appropriate skills in the area listed, please place a tick in the ‘No’ column and provide reasons and comments about why you have said ‘No’. If you are unsure or not able to comment on the student’s skills in a particular area, please place a tick in the ‘Not able to confirm’ column. What should I do if I am unsure of the expectations? Please contact the student’s assessor if you are unsure of any of the requirements of filling in this Supervisor Report. The student will have their direct contact details. Who should fill in this report if I am unable to do so? If you are not able to confirm the student’s skills in all of the following areas, please confirm the areas you can and ask another qualified person from the workplace to confirm skills in the other areas. They will also need to sign the report.

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Page 13 CHCDIS010 Provide person-centred services to people with disability with complex needs SUPERVISOR REPORT – CHCDIS010 Provide person-centred approaches to people with disability with complex needs Student’s name: Date of report: Supervisor name: Workplace: Contact Number/s: Do you understand the expectations and requirements of your role based on the above information? YES NO Please fill in the following report. Area/skills to be confirmed Attempt 1: Yes/No Date: ________ Attempt 2: Yes/No Date: ________ Attempt 3: Yes/No Date: ________ Provide examples or comments on student’s skills and performance in this area § Is the student able to recognise the complex disability nature of individual needs? § Does the student show understand of how disability impacts on individuals, families and/or carers? § Is the student able to evaluate individual needs, strengths and interests? § Does the student prioritise individual needs and use person-centred strategies or approaches to meet them? § Does student communicate effectively with others and provide adequate support? § Can the student identify and locate services and programs that are suitable for the client’s needs?

Page 14 CHCDIS010 Provide person-centred services to people with disability with complex needs Area/skills to be confirmed Attempt 1: Yes/No Date: ________ Attempt 2: Yes/No Date: ________ Attempt 3: Yes/No Date: ________ Provide examples or comments on student’s skills and performance in this area § Does the student maximise use of available resources to support services and programs? § Can the student successfully coordinate services between individuals, families, carers and providers? § Can the student arrange meetings to support the development and delivery of plans, services and/or programs? § Can the student deliver services and/or programs as the per client plan? § Can the student monitor service and/or programs to identify any required changes and suitable solutions? § Can the student evaluate services and/or programs? § Can the student put in place feedback and review processes? § Can the student incorporate review findings and feedback to improve future service and/or program delivery? § Does the student safely use workplace equipment and materials when providing client support?

Page 15 CHCDIS010 Provide person-centred services to people with disability with complex needs Area/skills to be confirmed Attempt 1: Yes/No Date: ________ Attempt 2: Yes/No Date: ________ Attempt 3: Yes/No Date: ________ Provide examples or comments on student’s skills and performance in this area § Does the student follow workplace processes, policies and procedures during planning, delivery and evaluation of client services? § Does the student correctly manage client information?

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Page 16 CHCDIS010 Provide person-centred services to people with disability with complex needs Please provide any further comments or observations you have made about the student’s performance in relation to the skills required as above. Supervisor’s signature: Supervisor’s name: Date of report:

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