Task 3 Appendix D2

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Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s). ◻ I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Student name Daniel R. Jerez Student ID number 39890 Student signature Daniel R. Jerez Date 12/08/19 Task Number 3 Assessment Cover Page BSBPMG517 – Manage project risk

Assessment Task 3 Instructions Carefully review the following information: Assume that one of the risks that you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores, and that the risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term. It was identified that two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. The company funded both of the staff members to attend. These staff members are currently managing the two new stores. A staff survey was sent to the two members of staff who completed the training, and their responses are collated in the Training Survey Results. It is now one year later, and the retail stores have now been established in Sydney and Melbourne for five months. Each store employs a Manager, 2 full-time retail assistants and several part-time and casual staff. Financially, both stores are performing well, and are already covering their own overheads. A week ago, both managers were asked to give feedback on how they are coping with their new responsibilities, and how the training they received helped prepare them for the tasks that they perform today. Their responses are collated in the Manager Feedback. The team at the stand has been busy, and you have heard other team members speak in a disparaging manner about Anna’s performance.

Appendix D This document is Evaluation Report Template. It is part of the supporting assessment resources for Assessment Task 3 of BSBPMG517. NatureCare Products Risk Management Evaluation Report Effectiveness of the risk management treatment Review the project outcomes to determine this According to the previous meeting the risk treatment involves a process to modify the risks by changing the consequences that could occur or their likelihood. This process required creative consideration of options and detailed design, both inputs being necessary to apply and select the best risk treatment. This has been implemented, risk treatments will either created new controls or amended existing controls. Effectiveness of the risk management processes and procedures Review the project outcomes to determine this The CEO will regularly monitor and review the progress being made in developing an appropriate culture of risk management and the effective implementation of risk management strategies throughout the organization. Changed circumstances that may impact project risks

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What has changed for the store managers? For the two managers of the company it has been a very valuable experience, but one of the managers had to move from the city and still has all his things packed in boxes. The worst part is that the store is running well but it is open 7 days a week, which does not allow the store administrator enough time to order their things since employees need a lot of supervision. The other manager is doing better, although things have changed a lot for him, because now he has to perform financial tasks for anything that is not completely prepared. In addition, the store needs staff all the time. Determine risk responses to changed environment What could be done to reduce the risk of the store managers leaving their jobs? - Continuous training for the managers: Due to the lack of experience the managers need a development skills program to ensure they will not be overwhelmed with their responsibilities. - Split administration duties between the manager and someone else so the pressure won’t be only on the manager. - Supporting on stress level management - Increasing the salary of managers depending on the managers improvements/achievements Recommended improvements for application to future projects What changes would you make to your Risk Management Plan to ensure that the risk treatment is more effective the next time a new store is opened. For the current project is good to register all lessons learned together with the team to understand where were the most common mistakes and success and also to present to the stakeholders in the project final review. A Risk management is important in the project because it keeps a record for all identified risks within an organisation. It also includes information such as costs and responsibilities for any risk containment strategies. The benefits of that are that it allows all risks and control strategies to be documented and distributed to stakeholders in a standardised format. It enhances communication levels to key stakeholders and gives them the opportunity to provide valuable feedback.

For future projects, we could use the lessons learned to guide in case a similar problem occurs.

Task 3 Appendix D2

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