KPMG Intiative Ideas (Forage)
docx
keyboard_arrow_up
School
University of Southern California *
*We aren’t endorsed by this school
Course
101
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
Pages
2
Uploaded by JusticeLyrebirdMaster376
[Brainstorm] Initiative ideas
Create a long list of ideas that the team can consider, prioritize, test, and potentially implement to solve the client’s problem. Provide a name and brief description (1 sentence) for each idea. Think creatively and try to ignore constraints. Rate each idea on amount of impact you expect from each initiative (high / medium / low), and how easy you think it would be to implement (high / medium / low) - this does not need to be scientific at
this stage, just use your gut. Client:
Healthy Co.
Problem statement:
Fixing overall customer experience, most importantly wait times
#
Name
Description
Impact
Ease
1.
Comfortable Seating
Ensure that the waiting area has comfortable and clean seating. Consider a mix of seating options, such as chairs, with cushions, armrests, and space for personal items Medium
High
2.
Aesthetically Pleasing Environment Create a welcoming and calming atmosphere with pleasing colors, artwork, and natural light. Avoid clutter and maintain a clean and well-organized space
Medium
High
3.
Entertainment Options
Provide a variety of entertainment options such as magazines, books, or a television. Consider offering WIFI for patients who prefer to use their devices.
High
High
4.
Clear Signage Clearly label different areas of the facility and provide information about wait times. This helps manage expectations and reduces anxiety.
Low
High
5.
Digital Check In Systems Implement digital check-In systems to streamline the registration process. This can reduce wait times and improve overall efficiency.
High
Medium
6.
Communication Keep patients informed about delays or changes in appointments. A simple communication system, like text alerts or digital displays, can help manage expectations.
High
High
7.
Privacy Considerations Design the waiting room layout to respect patient privacy. Ensure that sensitive conversations are not easily overheard and provide private spaces for discussions.
Medium
Medium
8.
Kids Play Area
If your facility serves families, create a designated play area for children.
Medium
Low
9.
Refreshments
Offer complimentary water, tea, or coffee
Low
High
10.
Wellness Resources
Provide educational materials on wellness and preventative care. This can help empower patients to take an active role in their health.
Low
High
11.
Feedback Mechanisms Implement a system for collecting patient feedback about their experience in the
waiting room. This can help identify areas for improvement and show patients their opinions are valued.
High
High
12.
Virtual Waiting Rooms Explore the possibility of virtual waiting rooms or appointment reminders through
mobile apps to reduce time spent physically waiting in the facility. High
Low
13.
Staff Training Train staff to be courteous, empathetic, and responsive to patient needs. A positive interaction with staff members can significantly impact the overall experience
High
High
14.
15.
…
What other KPMG service offerings might the client benefit from? #
Service offering
Brief rationale
1.
Human Capital Advisory (Corporate Services)
Changes the way people are led, managed, and developed. 2.
Technology Enablement For creating a app, or ERP system for Healthy Co.
3.
Risk Assurance (GRC Technology)
Assists in the assessment for enterprise resource planning, cloud technologies
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help