Task 4 – Project – Develop the framework of a staff performance
management system - Template
Position
KRAs
(any
three)
KPI for each KRA
Catering
Coordinat
or
Control food
fast
Ensure the cost of the food should be around
28%
Following all
the relevant
policies and
procedures
Make sure that every staff member is
following the procedure and policies
Maintain
labour cost
Target of labour cost is at 46%
Catering
Staff
Punctuality
15% of staff reported late to work
Personal
presentation
The dress standards have been met all the
time
Customer
service
95% times the customer services goals has
been achieved
Process for performance appraisal, including?
Establish the standards of performance
Provide the regular feedback
Measure the actual performance
Discuss results regarding appraisal
Ways in which outstanding performance can be recognized
may include any two of the following?
Gift cards
Finical awards
Increasing salary
Process of addressing performance issues, including?
Give accurate feedback
Counselling regarding the performance issues
Help and support to eliminate the issue
Documentation and record keeping requirements (what
documents you will maintain and where you will file
performance management documents)?
The documents regarding appraisal letter should be easy to
understand and the relevant documents to be signed to in secrecy
only.
Where this performance management system and appraisal
schedule will be stored, and how they will be communicated
to staff?
It will be stored in the HR department and it will be communicated
face to face with the other staff members.
Person responsible: HR Manager
