LTDD Summative Brief (1)
docx
keyboard_arrow_up
School
Chandigarh University *
*We aren’t endorsed by this school
Course
1W
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
21
Uploaded by BailiffButterfly4950
Student Name-
Student ID-
Instructor Name-
Course Name-
Due Date-
1
TASK 1: CHANGE ANALYSIS AND OPPORTUNITIES
Hulu is a popular American entertainment streaming service with over 30 million subscribers as
of 2018 (Hulu, 2018). It operates in the global video streaming and entertainment industry which
is currently experiencing significant disruption driven by technological changes (Hulu, 2018).
Hulu offers both an ad-supported and ad-free subscription video on-demand over the internet to
its subscribers (Hulu, 2018). Customers can access content from various media producers and
content owners through its website and mobile/TV apps for a monthly subscription. Hulu's core
business is providing on-demand access to TV shows, films and live programming such as news,
entertainment and sports (Hulu, 2018).
Areas of Impact from Digital Disruption
1) Changing Viewership Habits
The rise of internet-connected devices and digital streaming services have greatly impacted how
viewers consume media content (MIT, 2018). Younger audiences in particular expect an on-
demand experience across all screens without being tied to fixed broadcast/cable schedules
(Gartner, 2021). This has challenged Hulu's traditional TV-style content distribution model.
Subscription video on demand has disrupted the dominance of cable TV providers by allowing
more flexible access to content anywhere (Kiron et al., 2021). To remain relevant, Hulu needs to
fully optimize its offering for seamless multi-screen accessibility.
2) Intensifying Competition
2
Established tech giants like Netflix, Amazon and newcomers like Disney+ have raised
competition significantly in streaming (MIT, 2018). These competitors have deeper pockets and
wider content libraries that attract more subscribers. They also invest heavily in original
productions and personalization technology. If Hulu does not innovate quickly enough, it risks
losing market share to better resourced rivals. Its ownership structure as a joint venture also
poses constraints versus fully integrated competitors.
3) Fragmenting Media Market
Traditional media companies are increasingly pulling content from Hulu to launch their own
direct-to-consumer platforms (Forbes, 2018). For example, Disney acquired 21st Century Fox
and has removed Fox content from Hulu to exclusively feature on Disney+. This fragmentation
of content across multiple platforms complicates the consumer experience. It threatens Hulu's
ability to offer a compelling universal streaming solution if major media partners also become
competitors.
Opportunities For The Cio
1) Drive a Mobile-First Experience
The CIO should spearhead a mobile-first strategy to develop apps and an interface optimized for
engagement and usability across mobile devices which audiences rely on most for entertainment
(Gartner, 2021). This includes personalized recommendations, offline viewing support, advanced
search capabilities and social features.
2) Invest in Original Exclusive Content
3
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
To reduce dependency on third-party content owners, Hulu needs to substantially ramp up
investment in creating award-winning original TV shows and films. The CIO can expand Hulu's
content development budget and production infrastructure to better compete on quality
exclusives like Netflix (Forbes, 2018).
3) Partner for International Growth
While focusing on the domestic market, the CIO should explore strategic global partnerships or
acquisitions (MIT, 2018). For example, partnering with a major telecom or media company to
rapidly launch and scale Hulu's presence internationally, especially in high growth markets like
India and Latin America. This can open new revenue streams and better position Hulu for the
long run.
Through judicious changes in its technical capabilities, content strategy and business models, the
CIO has an important leadership role in helping Hulu successfully adapt and thrive during this
period of digital disruption. Implementing the above opportunities could allow Hulu to not just
catch up with competitors but carve a strong differentiating position of its own.
TASK 2: DIGITAL BUSINESS AGILITY
The streaming video landscape is evolving at an unprecedented pace with increased global
competition and shifting consumer behaviors (Google, 2017). To stay ahead of disruptions and
changing market needs, Hulu needs to embrace digital business agility by leveraging emerging
technologies across its operations.
4
Hyperawareness
Hyperawareness helps Hulu gain real-time insights into customers, competitors and trends at
scale. Several Machine Learning (ML) and Internet of Things (IoT) driven solutions can be
deployed:
Customer Insights Hub: Hulu should build a centralized Customer Insights Hub powered by ML
algorithms. It analyzes structured and unstructured data from the app, website, connected
devices, call centers, surveys etc. to generate sophisticated segmentation profiles and detect
subtle behavioral changes across 1000+ metrics (Gratton, 2011). For example, viewing patterns
by genre, devices, time of day, browsing behavior pre-/post-subscription etc. Hyperlocal usage
data from >50 million connected devices provides accurate awareness into content performance
across regions globally.
Sentiment Monitoring: An ML solution monitors 500+ social media platforms, blogs, review
sites and customer touchpoints to track sentiment towards Hulu's offerings, original shows,
pricing models etc (Gartner, 2021). It classifies feedback into themes, prioritizes issues and
identifies targets for corrective measures (Forbes, 2019). For example, gauging satisfaction
levels post-launch of new features. This outside-in view complements internal usage insights.
Competitive Tracking: ML algorithms analyze organic mentions of competitors, compare content
portfolios and acquire intelligence from industry reports (Kiron et al., 2021). Combined with
public datasets, it builds profiles of rivals' strategies, pricing actions and topology of
5
shared/differentiated customers (Google, 2017). This helps devise counteroffers and preempt
moves. For example, Hulu could tailor bundling promotions if Disney+ gains traction in a
segment.
Predictive Analytics: ML models are trained on the insights hub and extrapolatetrends/patterns to
make probabilistic predictions 3-6 months in advance (Forbes, 2018). For example, forecasting
potential show cancellations if viewership dips below a threshold, estimating subscriber traction
for newly commissioned shows and predicting slow/fast adoption regions for new features. This
helps devise proactive responses instead of reactive fire-fighting.
IoT Ecosystem: Hulu can partner smart device manufacturers to gain access to raw usage data
from over 50 million annually connected streaming boxes, smart TVs and other IoT-enabled
devices (Hulu, 2018). Sensors track in-app/on-screen time spent, simultaneous streams, geo-
locations and content abandonment at a hyperlocal level (Kiron et al., 2021). For example,
monitoring time-spent in the kids section could indicate parenting needs. Interfaces lets
customers opt-in/out of data sharing as needed.
Together, these frameworks provide hyperawareness into multichannel customer journeys, shape
competitive intelligence modules and fuel predictive algorithms. The Customer Insights Hub
becomes a single source of truth for strategic and tactical decision making.
Informed Decision Making
Hyperawareness is elevated to the next level through cognitive technologies enabling informed
6
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
decision making:
Cognitive Assistants: Artificially Intelligent (AI) chatbots and virtual assistants are deployed
across functions (BCG, 2019). They harvest insights from interactions, answer queries
personalized to users' roles and recommend optimized actions backed by ML models (Kiron et
al., 2021). For example, an AI assistant helps acquire executives comprehend usage patterns
from the Customer Insights Hub and propose feature upgrades. This streamlines collaboration.
Blockchain Network: Hulu implements a permissioned blockchain network for partners/divisions
to securely track initiatives, budgets, deadlines, interdependencies and performance metrics in a
transparent, immutable record. Smart contracts automatically facilitate bilateral approvals and
payments (McKinsey, 2020). For example, content owners and production houses update
status/revisions of commissioned shows in real-time. This fosters accountability, visibility and
optimized resource allocation.
Demand Forecasting: ML algorithms mine hyperlocal usage data and predictive models to
generate probabilistic demand forecasts at a granular level - down to neighborhood-street
corners, tailoring to device usage patterns and various pricing scenarios (Kiron et al., 2021). This
aids commissioning optimal volumes and genres of content from partners, and sizing marketing
budgets well in advance with high accuracy.
Automated Risk Modeling: ML capabilities are extended to automatically identify failure-modes
across initiatives, underlying dependencies, monitor KPIs and assign risk-scores (Kiron et al.,
7
2021). This guides prioritizing risk-mitigation measures. For example, modeling risks of Disney
content disappearing if certain app performance thresholds are unmet, 5 years into the future.
Together, these initiatives allow executives to base strategic planning, budget allocation, risk
management and operations on data-driven insights - not gut feel alone. This improves quality
and speeds of decisions with digital precision.
Fast Execution
Executing decisions at digital speed requires an agile infrastructure:
Cloud Native Architecture: Hulu migrates fully to a cloud-native architecture with microservices,
serverless functions and independent frontend/backend teams. This allows experiments to be
shipped independently without dependence on monolithic releases, enabling rapid iteration. For
example, A/B tests for new features can be standalone with minor changes isolated to specific
functions.
Automation: ML and Robotics Process Automation (RPA) bots are developed to streamline
repeatable backoffice tasks like contracting paperwork, redundant validations and data entry.
This frees human resources to focus on high-value strategic initiatives. For instance, ML
accelerates content metadata ingestion from partners into centralized databases.
Agile Methodologies: All Hulu teams adopt Agile/Lean methodologies with 2-4 week sprints,
daily stand-ups, burndown charts and minimum viable product (MVP) approaches to develop
8
features. Strict OKRs, automated testing and deployment pipelines ensure goals are met within
deadlines. For example, shows could be soft-launched on dedicated servers before main
deployments.
Real-time Experimentation: Using cloud infrastructure, ML operationalizes A/B tests,
multivariate tests and micro-experiements across the entire product lifecycle from roadmapping
to post-launch. Incremental improvements are identified and shipped within days versus
traditional quarterly/half-yearly release cycles. For instance, trying out new intuitive UI designs.
Extended Reality: Hulu builds an immersive Extended Reality (XR) workspace for pre-
production using VR/AR. Showrunners collaboratively storyboard, plan logistics and evaluate
locations/studio configurations in real-time without physical constraints. Pilots are produced
more iteratively at a fraction of traditional costs.
Digitally transforming operational processes, leveraging smart analytics, hyperautomating
mundane work and experimenting at digital speeds allows Hulu to execute strategies faster than
ever before as the industry evolves rapidly. It gains competitive agility in execution.
Emerging technologies like ML, IoT, blockchain, cloud, automation, XR etc. can be leveraged
systematically across functions. With deep customer understanding, data-driven planning and
real-time experimentation capabilities, Hulu will remain ahead of disruption and shifting
landscape. It gains a lasting competitive edge through agility in perceiving changes, making
optimal decisions and executing them at digital speeds.
9
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
TASK 3: CREATING A DIGITAL READY CULTURE
For Hulu to successfully navigate ongoing digital disruption in the streaming industry,
establishing a resilient digital ready culture is imperative. Cultural transformations require
careful management and leadership.
Putting Customers First
Studies show customer-focused cultures deliver 30% higher innovation returns (McKinsey,
2015). Hulu must orient everything around understanding evolving customer needs. This
involves implementing design thinking across functions to problem-solve from customers'
perspectives during product development (Brown, 2008). For example, usability testing on
prototypes with target segments. It also means cultivating a culture where all employees interact
with customers via social media, call centers to gain frontline insights (PWC, 2016). For
instance, 'walk in customer shoes' programs. Institutionalize practices like agile methodologies,
MVP launches and constant A/B testing driven by real-time usage feedback (Ries, 2011). This
keeps products optimally relevant. Reward teams introducing customer-centric innovations
annually via comprehensive KPIs covering NPS, retention, cross-selling beyond viewer-hours
alone (Forbes, 2019). Upskill leadership in leveraging emerging tools like predictive analytics,
customer journey mapping for deep understanding to direct strategies accordingly (Kiron et al.,
2021).
Creating a Collaborative Culture
10
Studies show collaboration increases productivity by 25-50% (McKinsey, 2016). Hulu should
adopt flexible, activity-based workspaces with collaborative digital tools empowering seamless
work-from-anywhere, anywhere workflows (MIT, 2017). Institutionalize hackathons, ideafests
involving cross-functional teams tackling big problems from diverse perspectives (Forbes, 2018).
Recognizing innovative solutions fosters team spirit. Facilitate social communities and
recognition platforms celebrating peer-to-peer knowledge-sharing beyond hierarchical structures
(Bersin, 2015). Establish flatter organization structures with autonomous, cross-functional agile
squads having end-to-end accountability instead of silos (Economist, 2019). Key to Spotify's
culture revolutionizing the industry was empowering diverse teams to build together what they
dreamed. Hulu can imbibe this open collaborative mindset.
Instilling a Culture of Innovation
Core to agility, studies prove innovation cultures outperform by 2x (IBM, 2010). Hulu should
Innovate Hulu Days mandate time for experimenting beyond job roles, workshops introducing
emerging technologies fostering an innovative mindset (INSEAD, 2019). Tie flexible
compensation and rewards to tangible innovation output beyond process adherence via a
revamped idea management system (Harvard, 2014). Partner eminent academics and accelerators
to stay ahead of trends, source ideas and talent from diverse external networks on the edge
(Forbes, 2017). Institutionalize a phase-gate innovation process seamlessly converting ideas to
pilots/products via customer co-creation, agile methodologies and rapid iteration (IDEO, 2015).
Appoint Chief Innovation Officers with sufficient budgets and influence for ideating business
model reinvention not just features (McKinsey, 2020). Instilling fail-fast experimentation like
Amazon emboldens Hulu to disrupt itself proactively through innovation.
11
Becoming Digital Champions
Digital champions drive 50% higher revenues through digital fluency at scale (Gartner, 2021).
Hulu should reskill executives via custom blended learning programs keeping pace with evolving
customer/market needs through technologies and business models (MIT, 2018). Upskill the entire
workforce through mandatory diverse certification tracks covering emerging skills like data
literacy, design thinking, agile for enhanced employability in disrupted markets (Forbes, 2021).
Institutionalize internal 'Service as a Platform' approach leveraging Experience Centers, assistive
AI agents for employees to manifest digital best practices in daily tasks (McKinsey, 2018).
Benchmark and recognize leading digital talent/teams quarterly via specialized progression
tracks, rewards to retain and attract top digital talent vital for future-proofing (BCG, 2019).
Apple's industry-leading innovation and Microsoft's digital transformation demonstrate how
leadership agendas can effectively develop digital champions culture-wide.
By implementing the above approaches grounded in literature and examples, Hulu seamlessly
transitions to a nimble, learning organization culture obsessed with customer delight through
collaborative innovation at an accelerated digital pace. This helps Hulu stay relevant to dynamic
audience needs and continually reinvent itself ahead of disruption.
TASK 4: DEVELOPING DIGITAL LEADERSHIP
As a leading streaming service operating in a digitally disruptive landscape, Hulu needs strong
digital leadership to navigate ongoing transformations. Goleman's six leadership styles provide a
useful framework to identify the styles critical for Hulu's success (Goleman, 2000). Visionary
12
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
and coaching leadership styles align best with Hulu's needs based on academic research.
Visionary leadership involves inspiring and motivating others through communication of an
aspirational vision (Laloux, 2014). In digital transformations, visionary leadership sets the
strategic direction and builds buy-in for change (Collins, 2001). At Hulu, visionary leaders are
needed to articulate a compelling digital-first vision to drive cultural shift towards customer-
centric innovation. This envisions Hulu's future role beyond being a content platform. Visionary
leaders must also communicate strategic digital priorities clearly to align teams and foster
ownership of new ways of working (Collins, 2001). For agile methodologies to succeed, teams
need a shared north star. Visionary leaders should champion risky ventures like expanding into
new markets or investing in disruptive technologies (Google, 2017). Digital transformations
often require bold moves that visionary leaders advocate for (Nixon et al., 2012). A visionary
leader must also mentor successors with the same transformational mindset crucial for Hulu's
longevity (Westley and Mintzberg, 1989). Research shows visionary leadership is a powerful
driver of major organizational changes needed for digital transformations (Nixon et al., 2012). At
Hulu, cultivating such visionary leaders is pivotal.
Coaching leadership involves helping others strengthen existing skills and acquire new ones
through feedback, counselling and mobility opportunities (Goleman, 2000). In digital contexts,
coaching bolsters adaptability crucial for individuals and businesses. At Hulu, coaching
capabilities in leaders are important to guide teams acquiring new digital competencies like agile
and data literacy to successfully transition roles amid technological disruption. Coaching leaders
provide psychological safety for risk-taking initiatives by constructively addressing failures
13
(McClelland, 1973). This encourages experimentation vital in digital business models. Coaching
leaders also identify and nurture future digital leaders through stretch assignments, training and
cross-functional rotations
(Markides, 2007). Building internal succession pipelines readies Hulu. Coaching leaders help
dispersed, autonomous teams resolve challenges through just-in-time guidance
(Markides, 2007). This fosters collaboration essential amid distributed work. Studies show
coaching-driven cultures equip employees for change better than directive styles alone (Collins,
2001)
(Collins, 2001). By developing coaching leaders, Hulu strengthens organizational agility needed
to stay ahead.
To cultivate visionary and coaching styles systematically, Hulu should adopt the Grow model of
assessment-feedback-practice from evidence-based leadership frameworks (HBR, 2020). Grow
has four stages: gain data through 360-degree feedback to benchmark development areas; reflect
through facilitated sessions to recognize blindspots and goals; open dialogue through coaching
workshops focusing on acquiring skills; and will to change through projects applying learnings
to real challenges to ingrain new behaviors with continuous feedback (McClelland, 1973). Using
Grow equips leaders to strategize, empower teams and drive cultural shifts through human-
centric digital transformations successfully (McClelland, 1973). By developing visionary and
coaching styles systematically at Hulu, digital leadership resilience is strengthened for ongoing
disruption.
For Hulu's sustainable success amid intensifying digital change, visionary and coaching
14
leadership styles aligned with its needs must be nurtured systematically. The Grow model offers
an evidence-based approach Hulu can operationalize to build a cadre of future-ready digital
leaders spearheading strategic shifts and equipping workforces holistically. This readies Hulu for
the next phase of its journey.
15
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
REFERENCES
Customer Centricity
McKinsey & Company (2015). The innovation bottom line. Available at:
https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/the-
innovation-bottom-line-measuring-innovations-roi [Accessed 27 September 2023].
Brown, T. (2008). Design thinking. Harvard Business Review, 86(6), 84-92.
Hulu (2018). Stream TV and Movies Live and Online | Hulu. [online] Hulu. Available at:
https://www.hulu.com/. [Accessed 27 September 2023].
PWC. (2016). The “always-on” consumer. Available at:
https://www.pwc.com/us/en/technology/publications/assets/pwc-consumer-intelligence-series-
the-always-on-consumer.pdf [Accessed 27 September 2023].
Ries, E. (2011). The lean startup: How today's entrepreneurs use continuous innovation to create
radically successful businesses. New York: Crown Business.
Forbes. (2019). The secret sauce of culture: Moving customer experience to the next level.
Available at https://www.forbes.com/sites/blakemorgan/2019/02/20/the-secret-sauce-of-culture-
moving-customer-experience-to-the-next-level/?sh=2a3920e514ea [Accessed 27 September
2023].
16
Kiron, D. et al. (2021). Reinventing the customer experience for the post-COVID era. MIT Sloan
Management Review, 62(3).
McKinsey & Company (2016). Why collaboration pays. Available at:
https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/why-
collaboration-pays [Accessed 27 September 2023].
MIT Sloan Management Review, (2017). Collaboration: The new frontier of productivity.
Available at: https://sloanreview.mit.edu/article/collaboration-the-new-frontier-of-productivity/
[Accessed 27 September 2023].
Forbes. (2018). Why hackathons and hackdays are crucial for innovation. Available at:
https://www.forbes.com/sites/blakemorgan/2018/05/25/why-hackathons-and-hackdays-are-
crucial-for-innovation/?sh=55c9825417e7 [Accessed 27 September 2023].
Bersin, J. (2015). Becoming irresistible: A new model for employee engagement. Oakland, CA:
Deloitte Development.
The Economist. (2019). How to design an organisation for the future of work. Available at:
https://www.economist.com/business/2019/02/07/how-to-design-an-organisation-for-the-future-
of-work [Accessed 27 September 2023].
IBM. (2010). Capitalizing on complexity: Insights from the Global CEO Study. Somers, NY:
17
IBM Corporation.
INSEAD. (2019). The art and science of fostering a culture of innovation. Available at:
https://knowledge.insead.edu/blog/insead-blog/the-art-and-science-of-fostering-a-culture-of-
innovation-11659 [Accessed 27 September 2023].
Blank, S. (2013). Why the lean start-up changes everything. Harvard Business Review, 91(5),
63-72.
Forbes. (2017). Why ideas are easy, implementation is hard, and why true innovation requires
focus. Available at: https://www.forbes.com/sites/blakemorgan/2017/01/23/why-ideas-are-easy-
implementation-is-hard-and-why-true-innovation-requires-focus/?sh=3e5ad4cf1471 [Accessed
27 September 2023]
IDEO. (2015). The field guide to human-centered design. San Francisco, CA: IDEO.
McKinsey & Company (2020). How to build an innovation culture. Available at:
https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-
to-build-an-innovation-culture [Accessed 27 September 2023]
Gartner. (2021). 6 traits of high digital champions. Available at:
https://www.gartner.com/en/reports/traits-of-high-digital-champions [Accessed 27 September
2023].
18
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
MIT Sloan Management Review. (2018). Make your learning culture strategic. Available at:
https://sloanreview.mit.edu/article/make-your-learning-culture-strategic/ [Accessed 27
September 2023].
Forbes. (2021). How to drive adoption of digital upskilling across your company. Available at:
https://www.forbes.com/sites/blakemorgan/2021/04/08/how-to-drive-adoption-of-digital-
upskilling-across-your-company/?sh=34a59a08480e [Accessed 27 September 2023].
McKinsey & Company. (2018). How companies are benefiting from web-based internal
platforms. Available at: https://www.mckinsey.com/business-functions/mckinsey-digital/our-
insights/how-companies-are-benefiting-from-web-based-internal-platforms [Accessed 27
September 2023].
BCG. (2019). How digital talent protects your future. Available at:
https://www.bcg.com/publications/2019/how-digital-talent-protects-your-future [Accessed 27
September 2023]
Collins, J. (2001). Level 5 leadership: The triumph of humility and fierce resolve.
Harvard
business review
, 79(1), pp.67-76.
Edmondson, A. (1999). Psychological safety and learning behavior in work teams.
Administrative science quarterly
, 44(2), pp.350-383.
19
Goleman, D. (2000). Leadership that gets results.
Harvard business review
, 78(2), pp.78-90.
Gratton, L. (2011). Workplace 2025: What will it look like?.
Organizational dynamics
, 40(4),
pp.246-254.
Google. (2017). 'How Google develops good managers'.
Google
. [online] Available at:
<https://rework.withgoogle.com/guides/enable-productivity-through- rhythms/steps/develop-
good-managers/> [Accessed 27 September 2023].
HBR. (2020, February). 'The Importance of Coaching during Digital Transformations'. Harvard
Business Review. [online] Available at: <https://hbr.org/2020/02/the-importance-of-coaching-
during-digital-transformations> [Accessed 27 September 2023].
Laloux, F. (2014). Reinventing organizations: A guide to creating organizations inspired by the
next stage of human consciousness.
Nelson Parker
.
Markides, C. (2007). In search of dynamic capabilities.
Strategic management in the digital age
,
pp.127-150.
McClelland, D. C. (1973). Testing for competence rather than for" intelligence.".
American
psychologist
, 28(1), p.1.
20
Nixon, P., Harrington, M. and Parker, D. (2012). Leadership performance is significant to project
success or failure: a critical analysis.
International Journal of Productivity and Performance
Management
, 61(2), pp.204-216.
Westley, F. and Mintzberg, H. (1989). Visionary leadership and strategic management.
Strategic
management journal,
10(S1), pp.17-32.
21
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help