Principles of the Incident Command System.edited
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University of Notre Dame *
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PROJECT MA
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Information Systems
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Nov 24, 2024
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docx
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Principles of the Incident Command System
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Manageable Span of Control
"U.S. firefighting agencies developed the ICS in the 1970s as a response to dealing with
wildfires in Southern California" (Cook, 2020). The incident I experienced professionally was
during a corporate management situation. I was partly overseeing a cybersecurity issue that had
risked sensitive data, and the principle of a manageable span of control became useful in how I
managed the situation. The situation required a response with clear commands because the team
extensively tried to solve the issue. The customer data in my company was at risk of being
leaked, and I was stuck in a dilemma. I either had to continue working to figure out the root
cause, or I deleted all the data and sabotaged years of hard work. This dilemma needed to be
improved to ensure effective decision-making and coordination response.
Using the principle of a manageable span of control, we restricted the team and
established small-specialized groups, each with a leader. Each group was allocated a small piece
of work like communication with stakeholders, system recovery, forensics analysis, and legal
implications. By following this principle, there was improved communication, and each team
leader could manage a group without working under pressure. This enabled a fast solution as
each team helped in evaluating the real cause of the problem, which was coded hacking. An
accurate decision was made where a security firewall was created first to mitigate leaking
customers and the company's data; then, the whole team collaborated and solved the issue.
As a result, the incident was handled effectively, reducing the breach's impact. This is
because the specialized groups created room for a clear and focused purpose, forming a quick
resolution of the cybersecurity issue. This experience emphasized the importance of manageable
span control because it ensures coordination, which leads to better outcomes.
3
Reference
Cook, J. (2020). Incident command in the time of COVID-19.
Laboratory medicine
,
51
(6), e78-
e82.
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