BSBLDR602_The School Cafe_Incident Scoping Report
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School
Unicom College of Business Studies, Rustam, Mardam *
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Course
2021
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
4
Uploaded by assign7103
Incident scoping report
1. DETAILS OF PERSON MAKING REPORT
Name: Gridtiyaporn_______________________________________________________
Position: Operation Manager______________________Job Title: Operation
Manager__________________________________________
2. DETAILS OF INCIDENT
Date: Wednesday, 3/3/21_____________________
Time: 12.45 pm________
Location: The School Café front of house__________________________________
Describe what happened and how:
There was a fight between assistant manager (Kathy) and Chef
(Martina).
Kathy was pointing fingers at Martina. Martina shows discriminatory
language to Kathy. The several junior chefs encouraged abusive behavior
encouraging Martina to hit Kathy.
The other head server took side with Kathy.
Customers saw the incident and walked out the café. The couple with
kids would sure the café because their children saw the incident and was
traumatized.
__________________________________________________________________________
SUGGEST CORRECTIVE ACTIONS
1.
There should be meeting with everyone involved in the incident
and asked for what happened
2.
There should be regular training on law related to anti-
discrimination, bullying and harassment.
__________________________________________________________________________
Risk assessment form
Details
Name:
Gridtiyaporn
______________________________________________________
Position:
Operation Manager
____________________________________________
Risk details
Raised by:
Martina______________________
.
Date raised:
5/3/21_____________________
Description of risk:
Briefly describe the identified risk and its possible impact.
There are breach of Australian law
Likelihood of risk:
Describe and rank the likelihood of
the risk occurring (i.e. low, medium or
high).
High
Impact of risk:
Describe and rank the impact if the risk
occurs (i.e. low, medium or high).
high
Risk mitigation
Preventative actions recommended:
Briefly describe any action that should be taken to prevent the risk from
occurring.
-
Company inform related WHS, anti-discrimination law and bullying and
harassment to all staff at the induction training
-
Always keep them updated on the law
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Contingency actions recommended:
Briefly describe any action that should be taken, should the risk occur, to
minimise its impact
.
-
Manager call all people involved in the incident to meeting
-
Requesting an apology
-
Making a deal with the perpetrator to put an end to the troubling conduct
-
Conciliation/mediation by a third party that is neutral and impartial in
order to find a mutually agreeable solution
-
Disciplinary action can include a verbal, written, or final notice, as well as
dismissal.
-
Any act of violence will be reported to the authorities.
Signature:
__Gridtiyaporn______________________________________
Date:
__5___/_3____/_21_____