MHA-FPX5016, Doeden, Beth Assessment 2

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Capella University *

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MHA5016

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Dec 6, 2023

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1 Information System Job Description and Summary Beth Doeden Capella University MHA-FPX5016 Introduction to Health Information Systems Oct 3, 2023
2 Introduction As we move forward with our venture into meaningful use and successful implementation of our EHR software to support meaningful use, reviewing and planning for ongoing support is essential. Technology, healthcare, and meaningful use are ever-changing, and we will need staff dedicated to supporting these changes to succeed in our meaningful use and EHR pursuit. Need EHRs are a necessity for the success of meaningful use. It digitalizes healthcare information, which can easily be transferred to agencies, other software, reports, and digital support tools, to name a few (Séroussi, 2015). A strong understanding of these digital processes and coordination of health information is essential to create a foundation for proper utilization of an EHR and data collection to successfully report out for meaningful use (Séroussi, 2015). Updates and workflows must also be constantly monitored to remain compliant in meaningful use and for patient safety and decision support. EHRs are not foolproof, and errors do occur. We need staff dedicated to monitoring and correcting these errors, whether through software updates or workflow adjustments (Vanderhook, 2017). We will need staff who can understand and analyze workflow from clinical and administrative aspects. This staff would act as a liaison between operations, clinical, and technical areas. They must build a rapport with others to establish trust and a good working environment. They must understand administrative and clinical operations to develop and recommend new workflow, fixes, and service improvements. They would need to have strong attention to detail and problem-solving skills. They will need to be able to work independently and as part of a team. They may also need to be on call after
3 hours. Qualifications needed would be a bachelor's degree in health information management with certifications required by our EHR and other software. A bachelor’s degree in nursing or coding would be needed for analysts with specialized interests. Alternatively, we would consider those who have four or more years of EHR and meaningful use experience with examples of proven success. Assessment When reviewing salaries on multiple hiring platforms, on average, an EHR analyst with benefits will cost the organization approximately $91,000 per analyst annually (Salary.com, n.d.). According to Health Services Research, in 2012, 3.1 billion was paid to 2,000 hospitals and 41,000 providers in incentive payments (Appari,2013). After 2015, penalties would be applied to those not meeting meaningful use. In 2017, an additional penalty will occur, which will reduce Medicare reimbursement if meaningful use is not met. Taking into consideration incentives and penalties incorporated with meaningful use, it is essential to invest in a team that can work to ensure our success. Otherwise, we will stand to lose millions upon millions of dollars. Aside from meaningful use incentives and penalties, the EHR's potential for process, decision support, and workflow improvements will help reduce overall costs to the healthcare organization (Bar-Dayan, 2013). Efficient provider documentation, ordering, and electronic consultations will reduce the manpower needed in transcription, billing, and referrals, saving the organization potentially hundreds of thousands per year (Bar-Dayan, 2013). Summary
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4 There is no doubt we will have a financial impact with meaningful use. It is imperative to properly plan for and have the right team in place to ensure this impact is positive for our organization.
5 References: Appari, A., Eric Johnson, M., & Anthony, D. L. (2013). Meaningful use of electronic health record systems and process quality of care: evidence from a panel data analysis of U.S. acute-care hospitals. Health services research , 48 (2 Pt 1), 354–375. https://doi.org/10.1111/j.1475-6773.2012.01448.x Bar-Dayan, Y., Saed, H., Boaz, M., Misch, Y., Shahar, T., Husiascky, I., & Blumenfeld, O. (2013). Using electronic health records to save money. Journal of the American Medical Informatics Association : JAMIA , 20 (e1), e17–e20. https://doi.org/10.1136/amiajnl-2012- 001504 Séroussi, B., Jaulent, M. C., & Lehmann, C. U. (2015). Health Information Technology Challenges to Support Patient-Centered Care Coordination. Yearbook of medical informatics , 10 (1), 8–10. https://doi.org/10.15265/IY-2015-028 Vanderhook, S., & Abraham, J. (2017). Unintended Consequences of EHR Systems: A Narrative Review. Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care, 6(1), 218–225. https://doiorg.library.capella.edu/10.1177/2327857917061048
6 Job Description: Summary: Responsible for knowledge of assigned system software. Conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations. Works with subject matter experts and end users to tailor the system to fit the organization's needs. Routinely performs analysis of workflows, data collection, and other technical issues associated with the use of the application software. Is responsible for design, build, testing and maintaining those solutions. Ensures standards of practice for existing and planned systems remain compatible within IT Infrastructure and other software applications. Implements and abides by Customer Service Standards. Supports and implements patient safety practices as appropriate. Core Functions: Functions as a liaison between operations and technical areas. Builds credibility and rapport with customers to understand their needs. Maintains fundamental understanding of assigned departmental operations and recommends process and service improvements. Analyses, builds, tests and provides support for new functionality in the software application with accuracy. Solves basic technical problems that have a broad impact on day-to-day business operations and documents all issues that arise in the application area. Works with end users and other Information Services personnel to achieve project objectives and meet deliverable schedules, including attending and participating in project meetings, validating data integrity and ensuring completeness, correctness and
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7 clarity. Validates the developed solution to ensure it satisfies the stated requirements and assist in the development of training and education materials. Assists in the installation of new applications, new features, and upgrades to existing applications with application team members. Assists senior application team members with project management functions when needed. Adheres to change management methodology. Operates independently, with minimal level of supervision and guidance from other application team members or Information Systems & Technology leadership. Assigned to various work/projects and demonstrates an ability to successfully complete assigned tasks/assignments, proactively connect with management to prioritize workflow and mitigate risks, track issues, provide solution-oriented escalation, and understand fundamental project management methodologies. Because the facility is a 24/7 operation, position may include mandatory participation Go lives, upgrades, and roll outs in various scheduling options, to include, but not limited to: on call, day, evening, night, and/or weekend rotations or coverage. Education and Experience: Bachelors degree or 4 years experience of operational, clinical or other relevant experience equivalent. Software certification required within the first 6 months of hire.