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The Meaning of Service Essay
The Meaning of Service
Service is a word used constantly. The word service has an impression on many people. For
example; people who work as lifeguards view their work as a service to the community. Naturally,
based on working as a lifeguard their definition of service would be an action beneficial to the well–
being of others. Not surprisingly, a similar definition was found in the Oxford English Dictionary
(OED). Service is described in the Oxford English Dictionary as "the action of serving, helping, or
benefiting; conduct tending to the welfare or advantage of another; condition or employment of a
public servant
; friendly or professional assistance." Furthermore, in Webster's Ninth New Collegiate
Dictionary, service is
...show more content...
A service berry is "any one of various American trees or shrubs of the genus Amelanchier"
(Dictionary of Americanisms). The second definition was one many may not have recognized right
away. Service is "public worship according to form and order" (OED). After people read this they
think, of course! People are always saying "are you going to attend service on Sunday?" Many
immediately think the word service means providing for another and completely forget by attending
mass they are performing a service to a higher being.
Becoming so firmly planted in one definition of service people tend to ignore its other uses. A strong
attachment to one definition or another can be attributed to working as a lifeguard or work with
other programs like YouVote. With YouVote, participants are helping and benefitting others by
providing them with information important to upcoming elections. By providing people with
information it helps them along their way to making an educated decision when they vote. Working
with YouVote has helped to extend the definition of service to all persons who help or serve others
like; waitresses, teachers, lifeguards, doctors, lawyers, coaches, and the government. The
government continuously provides "service" to our country, or at least they try. The many readings
in WRA135 class have shown the government needs to provide more service to those in need like all
those living below the poverty line and/or on
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Importance of Customer Service Essay example
Importance of Customer Service
Introduction
Today's organizations fail to realize the value of their customers when it comes to the success of
their business. Without customer loyalty the success of your business will always be uncertain.
Organizations must sensitively tailor the designs of a successful firm to the particular challenges of
understanding, attracting, and keeping valuable customers. "Having satisfied customers just aren't
good enough". Kenneth Blanchard and Sheldon Bowles, co–authors of Raving Fans, believe this
concept is needed to have a successful business. I agree with this concept of customers being the
focal point of any business. I would want more than just a satisfied customer; I want a "Raving
Fan".
...show more content...
Discover What the Customer Wants
After creating your vision
, try to discover what the customer wants or what their vision is. The
customer will focus on just one or two things and it will be up to you to fill in the gap with your
vision. You will then pick and choose which ideas you want to use to complete or build up your
vision. Not every idea of the customer will be used or has to be used. Some ideas may not be
feasible or even applicable to what you have envisioned.
Deliver the Vision Plus One Percent
This is where the vision becomes reality; make it happen just as you envisioned it. Work out the
bugs and keep doing what ever it takes to make this vision come alive. Start out with something
small that you know you can maintain and be consistent with it. Once you have mastered that idea,
add to it, make it better by just one percent. Continue to do this with each new idea, always
producing better ideas by one percent. This way the customer is not promised something that you
will not deliver and you're not promising something too big or complex to consistently follow
through with. Consistency is critical; it creates credibility.
Conclusion
I have always believed customers are the focal point of any business. I found that having satisfied
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customers does not mean you are doing a good job. It may mean the customers are satisfied because
their expectations are so low and there is no one else doing any better. Having
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CHAPTER II REVIEW OF RELATED LITERATURE Various literature, thesis, and theories were
carefully read and studied by the researchers to synthesized and relate different scholarly articles,
journals, and other reference material to the present study entitled Customers Satisfaction to the
Service of Dasmarinas Water District. These related literature and studies gave concrete foundation
to the research. Related Literature Customer and Service According to Okoli (2007), customer is
anyone who approached the provider to satisfy his/her needs while service is the trade between
provider and customer that has the responsibility to create or destroy the organization. In line with
service is quality, which depend on the result of the customers' comparison between expectations
about service and perceived performance (Islam, 2011). Service is different from product, and it is
classified into three service dimensions, such as: intangibility, simultaneous delivery and customer
participation (Ojo, 2011). For Proompow (2013), he defined service quality based on its important
factors, where he stated that: "The important factors of the service quality form the word SERVICE.
That is 'S' stands for satisfaction, 'E' stands for expectation, 'R' is readiness, 'V' is value, 'I' is Interest,
'C' is courtesy and 'E' is efficiency." Customer Service From the words customer and service,
customer service means going beyond what is expected in doing ordinary way and adding value and
integrity to
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Migrants are defined as all those who were born outside the UK and were known as 'aliens' or
'foreigners'. Kostakopoulou calls this assumption into question, arguing that 'aliens' are by definition
outside the bounds of the community by virtue of a circular reasoning which takes for granted the
existence of bounded national communities, and that this which takes for granted the existence of
bounded national communities, and that this process of collective self–definition is deeply political
and historically dated. The composition of the current UK migrant population has of course been
conditioned by immigration policy over the past 50 years. Immigration has become a major debate
across the UK, with many different reasons given for and
...show more content...
Honeyford made an interesting and yet controversial quotation, which was from a French
intellectual, Fannon that wrote.
"It's a just reparation which will be paid to us. Nor will we acquiesce in the help for underdeveloped
countries being a program of sisters of charity. This help should be the ratification of a double
realization: the realization by the colonized peoples that it is their due, and the realization by the
capitalist powers that in fact they must pay."
Sir Jones revealed that Britain has grown complacent and that migrants should not be blamed for the
nation's unemployment as they are willing to work for low wages and possess the skills and
education that Britain no longer provide for their own workforce .His opinion was shared by the
Home Secretary's, where they stated:
"I want the message to go out loud and clear that Britain will remain open for business. Our
economy will remain accessible to the best and the brightest in the world... as the Prime Minister
said entrepreneurs will be welcome."
Legrain considers the advantages of immigration in his book and clearly defends the concept of
immigration. He is determined to argue the benefits
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Reflective Essay On Professionalism
Professionalism can be defined as "the conduct, aims, or qualities that characterize or mark a
profession or a professional person."(Merriam–webster) My interpretation of this definition is that
professionalism is a standard that we must hold ourselves accountable to in order to provide the best
service. How do we get from a basic understanding of this definition, to practicing and applying
professionalism? Major attributes that lead to professionalism can include accountability,
communication and reflective practice. Reflective practice in the healthcare system is when
"practitioners engage in a continuous cycle of self–observation and self evaluation in order to
understand their own actions and the reactions they prompt in themselves" (becoming a better
university teacher...). In the day–to–day life, everyone performs a type of reflection whether it is by
unconscious thought or by habit. When it is unintentional it is hard to learn and grow from the
knowledge that can potentially be gained. Therefore we need to find a way to effectively incorporate
reflective practice into our daily lives, especially as radiation therapy students.
There is a simple three–step framework for practical, structured reflection by Dr. Natius Oelofsen
that really stood out to me. Reflective practice should not be complicated or time consuming or else
it will not be done efficiently or effectively. We need reflective practice to become habit during our
school years in order for it to be
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Best Writer On A Cheap Essay Writing Service
Advantages of Hiring the Best Writer on a Cheap Essay Writing Service
Academic writing is an integral part of practically all college courses in the UK and the US and is
crucial in determining how successful a student's performance will be during his studies. Yet many
students are poor writers and feel stressed and overwhelmed when facing daunting writing
challenges. They often find it hard to cope with extremely tight deadlines for numerous college
essays, term papers, literature reviews, business plans, research proposals, etc. that they are usually
assigned to write in different classes simultaneously.
That's why many of them take advantage of using modern technologies and look for affordable
professional help online. It's so easy to do with Google search. Just type: 'do my assignment' and
you will be able to choose from many hundreds of essay writing companies on different
ghostwriting sites. For example, you can buy a quality paper on a reputable cheap essay writing
service – Writing Cities.net, or hire a writer on any other good website.
Is It Worth Dealing with Affordable Paper Writing Service if You Want to Get a Qualified Academic
Assistance?
What site should I choose? Is it possible to order a good model paper on the cheapest custom paper
writing service? How much will I
...show more content...
But being a strong writer is a must if you want to succeed in practically all fields and jobs. When
you pay for professional assistance, you actually get useful practical guides to improve your self–
expression and analytical skills and become a more effective communicator. You will better
understand your topic and master the complexities of the academic style. The talented authors will
show you how a strong college level essay should be written. You will learn to write well and make
a great investment in your college career and increase your chances to land on a well–paid
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Economic Effects of Immigration in the Uk Essay
Economic Effects of Immigration in the UK
Within the past ten years, immigration has tripled in the UK. The rising trend of immigration has led
to a strongly negative perception towards foreigners within the British population. Economists have
a more modest opinion on immigration; the economic impact of immigration seems crucial, but it
would seem that it in fact only has a small effect on the domestic labor market. Furthermore, the
Home Office has indirectly conceded that they have lost the general compendium over the number
of incoming immigrants, creating objectives to manage immigration to the benefit of the UK.
Firstly, an assessment of the immigration statistics will be made, giving an overview of the accrued
immigrants as of
...show more content...
Evidence from the Workers Registration Scheme (WRS) suggests that 82% of the immigrants are
aged 18–34 and almost half of them (44%) are aged 18–24. The recent increase of unemployment in
Great Britain has been within these younger age groups, which might suggest a possible link with
A8 immigration. Taking a closer look at the British economic situation; other factors may also have
contributed to these recent trends within the labor market. An increased number of older workers
were registered due to lower projected pensions and anti–age–discrimination legislation.1 The
modest downturn of the economy in 2005 might also have had some ramification. John
Hawksworth, macroeconomist at PWC, considers increased immigration in the UK labor market to
be essential in propping up the world's fourth largest industrial economy since the UK population is
ageing. His research suggests that immigrants positively contribute to the British pension crisis,
especially as the 1945 baby boom state pension age was reached in 2006. Secondly, there is a
current shortage of highly skilled workers in key sectors, such as IT. Thirdly, the British population
is becoming more highly skilled and people are enjoying a better level of education. Therefore many
British citizens might dismiss certain jobs, such as unskilled jobs workings. Economists believe that
even if
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UK Immigration Policy Essay
Manacorda et al (2012) have also conducted investigation surrounding the implication of the
immigration on the wages of the native population by analysing different groups of immigrants. The
research has argued that within the UK, the government has imposed diversity of measures to
control and channel immigration according to the economic needs of the country. This is the reason
that certain skills within the country have gained higher levels of immigration in comparison with
others. The results of the study have pointed out that the overall wage decline has only been visible
within the immigrant populations, while the wages for the native population have seen a steady
increase over the years. Kangasniemi et al (2012) have argued that the native
...show more content...
It has been argued by Devlin et al (2014), over a long period of time, the labour markets achieve
their equilibrium points due to the rise in supply as a result of the immigration. However, the nature
of this equilibrium depends upon the nature of the labour market along with the type of immigration
within the market. Drawing upon Vargas–Silva (2013), within the UK, the overall focus of the
immigration has remained at boosting the overall economic activity within the country, therefore
leading to highly controlled immigration policies by the government. It has been argued by
Kangasniemi et al (2012) that as the focus of the UK government has been in boosting the diversity
of skillset within highly migrant category, which was focused at critically fulfilling the gaps that
exist within the labour marketplace. This is the reason that London has become the global hub for
financial and information technology. This is the reason, it is pointed out by Nickell& Salaheen
(2008) that control sectoral immigration that uses immigration as a tool for bridging critical gaps
can lead to the development of highly efficient and effective
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Medicines Act Of 1968 And The Uk
In the UK, there are more than 1 billion scripts prescribed and dispensed every year (HSCIC, 2013).
There are over 12,000 pharmacies in the UK, and approximately 1.6 million people visit a pharmacy
every day (HSCIC, 2013). It is therefore natural to assume that between these 1 billion prescriptions,
an error or mistake will be made. Current studies suggest that of all the dispensed medicines, there
are approximately 0.01–3.32% errors made in community pharmacy and 0.02–2.7% in hospital
pharmacy (James et all, 2009).
The rules and regulations surrounding dispensing errors in the UK are governed by the Medicines
Act of 1968 'the Act', and the Health Act 1999, which legislates the General Pharmaceutical Council
(GPhC) through the Pharmacy Order 2010. The Act is an Act of Parliament which governs the
control, manufacture and supply of medicines in the UK. It was introduced to help control the use of
medicinal compounds and to increase patient safety, although much of it has been modernized and
repealed. It also gives power to the courts to charge any dispensing mistakes as a criminal offence.
Section 64 (1) of the Act states that "No person shall, to the prejudice of the purchaser, sell any
medicinal product which is not of the nature or quality demanded by the purchaser (The Medicines
Act, 1968). This essentially means that every time a patient is accidently handed a wrong medicine–
one that was not on the prescription, the pharmacist faces not only disciplinary action,
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Example Of Search Strategy
Search strategy Three data bases were used to collect the data, namely, One Search, CINAHL and
ProQuest. These data bases were searched for the terms such as 'cardiac rehabilitation', 'quality of
life,' 'benefits', and 'CHD'. Inclusion criteria were qualitative articles, written in English and
published between the years of 2010 and 2017. Quantitative articles and articles written in non–
English languages are excluded from this study. Moreover, this study focused only on adults,
therefore the paediatric studies are also excluded from this study. After applying the inclusion and
exclusion strategy, 12 articles reported qualitative study regarding the topic and they are used in this
essay. Data analysis Braun and Clarke (2006) developed a
...show more content...
1.1a Exercise Physical inactivity is one of the modifiable risk factor for the coronary heart diseases
(Devries et al, 2011), and therefore exercise is used as an integral component of the primary and
secondary prevention in reducing mortality and improving the quality of life. Upon reviewing the
literature, the author found that, patients' perspective about physical exercise differs widely. In their
study Holder et al (2015) found that, the increased awareness of the mortality after the cardiac event,
help the patients to change their outlook towards life and this further help them to realise the health
benefit of exercise. In addition to that, some of the patients claimed that, exercise helped to divert
their mind and thus helps them to cope with the condition (Holder et al, 2015). Moreover, the
current cardiac rehabilitation programme, made the patients aware of the health benefits of exercise
and, therefore they were motivated to continue the exercise (Hillsdon et al, 2013; Morken et al,
2013). Exercising in a safe environment, under the supervision of the trained staff increases the
confidence of patients in participating exercise (Morken et al, 2013). The study also found that, the
patient increases their self–confidence level in performing exercise, after seeing the health
improvements in the former cardiac patients (Morken et al, 2013). Furthermore, Back et al (2017)
carried a further study to evaluate
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Health Care in Great Britain Essay examples
Running Head: Global Healthcare
Healthcare in the United States Vs. Great Britain Tyra Baruti Kaplan University
The healthcare system in the United States and Britain are different and many in ways. The purpose
of the healthcare system should be to satisfy the needs and preferences of the individual patient who
are ill but many countries have a different approach. One of the biggest differences in the two
healthcare systems is that in the U.S healthcare is considered private; on the other hand Great
Britain has a universal healthcare system. Healthcare is funded and provided for individuals in
many
...show more content...
In Great Britain even though they have a choice to private insurance majority of use of the universal
healthcare system which is more affordable. Many Britons take advantage of private insurers in
order to get better quality care and for reduce waiting times. Another difference in the two
healthcare systems is that in Great Britain there are no deductibles and close to no copayments
except for small co payment associated with prescription drugs.
The similarities of the two healthcare systems are that both countries have an organized healthcare
system although they are organized in a differently. All citizens in each country are treated by
physicians in an attempt to heal and treat the sick. Also both healthcare systems use preventive
medicine as a way to improve the overall health of all citizens. Another similarity amongst the two
is that there are many citizens in each country that share the same opinion on the quality of the care
that is provided. According to a study it shows that the views of Americans on the quality of medical
care in their country are not overly different from those in Great Britain – 48% of Americans, 52%
of Canadians, and 42% of Britons say they are satisfied. (Blizzard, 2003)
Before researching Great Britain Health care system I have always thought that universal healthcare
was the best choice. After the reading my opinion about both systems gradually changed. The
United States healthcare system is not
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Non-Medical Nurse Prescribing Essay
This paper will demonstrate the author's ability to prescribe safely from the Nurse Prescribing
Formulary (NPF 2009–2011). A prescribing situation undertaken by myself while supervised by my
mentor will be discussed. The patients name, address, date of birth and GP details have been
changed to ensure patient confidentiality in accordance with the Nursing and Midwifery Council
(NMC)(2004). The patient therefore will be referred to under the pseudonym Prince Charming.
Nurse prescribing was first suggested by the Royal Collage of nursing (RCN) in 1980, it was to take
another six years for it to become part of the government's agenda with the Cumberlege Report in
1986 (Department of Health and Social Security (DHSS)(1986). These two report
...show more
content...
During my assessment I used the "Seven principles of good prescribing" to aid my decision making
(National Prescribing Centre (NPC) 1999). This structured framework allows the prescriber to
assess all appropriate factors and problems and make an informed decision whether to issue a
prescription or discuss other options with the patient Humphries (2002). Examples of these options
would be offering advice about their condition/problem or informing them that the treatment/items
they require would be cheaper over the counter, thus making optimum use of the NHS budget,
Prescription Pricing Authority (PPA) (2003). When making the decision to prescribe there are a
number of influence you have to consider. It is important to have an awareness of these influences
and take them into consideration when issuing a prescription. It is importance to have knowledge of
the DOH (2006) Medicines Matters this give guidance on the mechanisms available for prescribing
and administration and supply of products. Team trends and external company's and there
representatives promoting their products have a big influence on your prescribing practice Bradley
(2006) found that these influences were of concern to some nurses feeling that their colleague may
ask them to prescribe for patients they haven't seen. Thomas (2008)
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This is a reflective essay based on my attendance at a multidisciplinary team (MDT) meeting whilst
on my two–week placement at a local mental health day hospital. The aim of this essay is to discuss
the importance of the multidisciplinary team within the mental health environment and discuss
factors that can influence the success or failure of multidisciplinary teams.
Mental health teams generally comprise of psychiatrists, clinical psychologists, nurses, occupational
therapists and social workers, but other therapists such as family therapists, psychotherapists and
counsellors might also become involved in the care of the patient (Perkins & Repper 1998).
Multidiscipline involvement is important within mental health nursing as people
...show more
content...
He is very concerned for the safety of his mother. The occupational therapist suggested she visit to
assess Kate's safety in her home concerning these issues. The social worker discussed the possibility
of home carers but the mental health nurse who knows Kate well, tells of her concerns that Kate is
never at home.
The social worker suggested a case meeting involving the son who could possibly ensure that his
mother takes her medication regularly and to try and ensure that she remains at home until the carers
arrive.
It was agreed that if this did not work or was unsuitable for Kate or her son, any problems identified
could be discussed and resolved at a future MDT meeting.
Feelings
I felt very comfortable and very accepted within the MDT meeting. The atmosphere was friendly
and relaxed and everybody there seemed to have something to contribute. Everyone was encouraged
to participate and I felt that I could have contributed to the discussion if I had known the patient
better. I feel they would have listened to my ideas and not dismissed them due to me being a student.
Everybody communicated well with each other and had the best interests of Kate in mind and so
discussions were made until the best outcome was achieved for her. This demonstrates the benefit
and importance of communication within a team and how all contributions within meetings should
be valued (Perkins & Repper 1998).
Evaluation
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There are many
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Customer Service Essay examples
Companies are misguided nowadays by the notion that customers depend on them, when the truth of
the matter is that companies are dependent on those customers. Customer satisfaction and customer
loyalty is now essential for a business or company to survive. So what is the difference between
customer satisfaction and customer loyalty and how to companies and or business achieve this? Also
when you have difficult customers how do you achieve customer satisfaction?
It's essential that companies or businesses today listen to their customers. No company or business
today can afford to disregard the importance of customer satisfaction and loyalty. Aren't they the
same thing? No, they are absolutely not and they are enormously
...show more content...
Customer loyalty is much harder to obtain that customer service satisfaction. The most important
first step is to satisfy the customer by meeting their expectations. Customers only give a company
one chance and if they aren't satisfied they will not do business with that company again, as well as
tell others of their experience. The next step would be to exceed the customer's expectations. If a
business goes above and beyond to assist the customer they begin to build loyalty. The next step is
to truly surprise the customer. In order to dominate the marketplace the company must find a way to
make them selves stand out with their product or service, accompanied with phenomenal customer
service. Once this has been done customer satisfaction and loyalty will be gained. "Acquiring a new
customer can cost four or five times more than keeping a current customer" (Bestmark, 2013). So
it's essential to keep the current customer's happy and coming back for more.
Some of the ways that businesses can build loyalty would be by offering loyalty programs,
Interacting with customers, surveys, creating institutional ties, and personalized marketing
. Another
way to build loyalty is to treat your employees so well that they treat your customers well. If you
have happy employees they will treat your customers happy. "The link between satisfaction and
loyalty however is not proportional" (Kotler, Keller, 2009, p71), so businesses must
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Reflection On Eportfolio
Welcome to my eportfolio, here you will find an in–depth analysis about my WOVE experiences in
English250. By creating my eportfolio I have learned my weaknesses and strengths within my
written, oral, visual, and electronic communication modes. When you begin exploring my portfolio,
I will be sharing with you on how I have grown within the WOVE areas this semester.
Here is a brief overview of what you can find on my eportfolio. The menu section that is located at
the top of the website can be easily used to navigate my introductory, about me, WOVE, reflection,
and closing pages. These pages can also be easily accessed on the contents which is located at the
top right side of each page. The WOVE page has a drop–down box menu that contains my written
communication
, and OVE communication modes. Also, the reflection page has a drop–down box
menu that contains my reflection on my written revision, reflection on OVE artifact, and Special
reflection about E. The closing page will contain my final closing reflection and my about me page,
will personally tell you more about myself.
My composing techniques have slightly changed since I began this course, I learned the important
aspects of using a rough draft. At the beginning of this semester I would spend more time writing
down my thoughts on a paper then organizing my thoughts within the rough draft. I learned that it is
ineffective for me to just write down my ideas on a paper with no purpose because I tend to jumble
my words. By
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Challenges to the UK Health Care System Essay
Introduction In line with the majority of other developed countries, the United Kingdom (UK) has
offered its citizens a universal health care system that is free at the point of service. Funded
primarily by taxation, the system is popular and efficient. However, along with most other health
care systems around the world, it faces a series of challenges if it is to maintain viability, in the
twenty–first century. These issues include; long waiting times, an aging population, funding
challenges and the increasing cost of technology. History of Health Care in the UK The UK is a
sovereign country of almost 61,000,000 people comprising the nations of England, Scotland, Wales
and Northern Ireland. A highly evolved democratic country
...show more content...
It also monitors the quality of services provided and develops new policies. The performance of the
NHS is also monitored by the Health–Care Commission, an independent executive agency that
performs annual reviews and ratings, and investigates complaints. According to Johnson and
Stoskopf (2008) there are a number of dimensions for measuring health care systems. The three
most frequent include: "population health measures, system efficiency measures, and patient
perceptions" (p.74). Other clinical measurements commonly used include infant mortality rates and
life expectancy. The UK has an infant mortality rate of 4.93 deaths per 1,000 live births, and an
average life expectancy of 78.85 years. Funding for the NHS is a combination of private and public
sources. All legal UK residents have access to the NHS and pay a payroll tax, which equates
approximately to 10% of earnings. Although health care provided by the NHS is largely free, there
are fees for certain services such as prescriptions, dental and optician services, which are paid by all
citizens who are working and make more than minimum wage. Recent Reforms In 2000, an effort
was made by the UK government to resolve certain inequalities that had developed within the NHS
by releasing the "NHS Plan of 2000." This plan greatly increased spending on employee pay,
infrastructure, and access to services. Despite almost doubling spending in a ten year period,
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J Sainsbury
1. EXECUTIVE SUMMARY
J Sainsbury plc is a UK based company, into grocery, related retailing an financial services business.
The study is primarily to do financial assessment of this company and its performance relative to its
peers and industry. Seeing the last 5 years report, it is evident that company was in a bad share 3
years ago, and now its in the stage of recovery.
Starting 2004, there has been a major change in the board, as well as management. Since then
company has taken several large and aggressive approach. This can be summarised as renovating/
ex–panding retail space, re–engineering of supply chain, and improvement in IT system. Also there
has been focus on brand repositioning through quality improvement, cost reduction
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Jackson's Stores is an independent, regional con–venience store chain operating in the United
Kingdom. The Company also includes JB Beaumont, which operates six convenience stores located
in the East Midlands in the United Kingdom.
The Company offers financial services through Sainsbury's Bank. Sainsbury
's Bank offers a range of
products, which include savings and loan products, credit cards and a number of insurance products.
It offers personal loans, savings accounts, and general and life insurance
2.3 Key facts
Number of employees
J Sainsbury employs around 148,000 people.
Store Estate
Table 1 – Retailing store and space summary
Group performance
The following figures show the group performance for the last three years. This data shows a
positive trajectory and on the path of recovery. The same is also indicated in the chairman's speech,
which will be analysed later in this study.
Table 2 – Financial performance for last 3 years
Let me elaborate more on the past records, so that we get a clearer picture of its performance. If we
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see the last 5 years financial data, it is noted that they didn't performed well in 2003 and 2004, the
effect of which is shown clearly in the figures of 2005. Weather it EBITA, sales, profit margin or
working capital management. Peter Davies, the former CEO, spent £3bn trying to update the supply
chain, while
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Essay about Health and Wellbeing
In society today, there is an extensive range of definitions of health and wellbeing which can be seen
as both positive and negative. A Holistic view can also be identified and defined. These definitions
of health have changed over time and will carry on changing within the future. According to where a
family lives or their social class everyone will have different meanings and views of health and
wellbeing. This may be due to what one person perceives as being healthy as another person may
not. Channel 4 learning (no date) describes that a positive view of health can be seen as when a
person is more likely to achieve and sustain physical fitness from exercising and are mentally stable.
Therefor a negative view can be described when a
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According to Floyd, Mimms and Yelding (2008) Webster's Dictionary defines health as "the
condition of being sound in body, mind and spirit... freedom from physical disease or pain." This
definition has very much taken the holistic view. Wellbeing is a term in which reflects on the
positive emphasis on health and can be broken down into six aspects know as environmental,
physical, social, emotional, mental and spiritual. To achieve a high balance of wellbeing it is vital
that a person is able to balance and take care of each aspect effectively. Underdown (2007) implies
that in 1948 the World Health Organization (WHO) defines health as 'a state of complete physical,
mental and social well–being and not just the absence of disease or infirmity.' This definition took a
holistic view as it mentions mental and social wellbeing and it was supported as it focused on a
person being healthy rather than not being ill. However, this definition has been widely criticized.
Seedhouse (1986) believed that for someone to be in perfect state of health is unachievable and
unrealistic.
There is a wide range of major genetic, social and environmental factors which influence the health
and wellbeing of children in today's society. According to The Marmot Review (2011) the more
deprived the area or district which a child lives in, the more likely it is to have social and
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Essay about The National Health Services
The National health services (NHS) provides a comprehensive healthcare services across the entire
nation. It is considered to be UK's proudest institution, and is envied by many other countries
because of its free of cost health delivery to its population. Nevertheless, it is often seen as a
'political football' as it affects all of us in some way and hence everyone carry an opinion about it
(Cass, 2006). Factors such as government policies, funding, number of service users, taxation etc all
make up small parts of this large complex organisation. Therefore, any imbalances within one sector
can pose a substantial risk on the overall NHS (Wheeler & Grice, 2000). This essay will discuss
whether the NHS aim of reducing the nations need
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However, a healthy lifestyle was seen to prevail among the rich population (Webster, 2002;
Geoffrey, 2011). Later, findings from a series of reports including report from Royal commission on
National Health Insurance in 1926; The Sankey Commission on Voluntary Hospitals in 1937; and
reports from British Medical Association (BMA) in 1930 and 1938, all collectively indicated that
inadequacy existed in the pattern of the services (Christopher, 2004; Webster, 2002). Evident were
reports of conflicting care and duplication of work between the municipal and voluntary hospitals
(Wheeler & Grice, 2000). Additionally, world war had a huge impact on the health services and the
conditions in which hospitals, theatres, radiology and pathology department operated was very poor.
Thus, no machinery existed that supported running of a coordinated healthcare system, hence a need
for unified, simplified and cohesive system was felt (Smith, 2007). Furthermore, Royal
Commission's report suggested that funding for the health services might benefit from general
taxation rather than its basis on insurance principle (Christopher, 2004). However, it was not until
the Beveridge report in 1942, which provided a huge drive and momentum for a movement of
change in the health services. And within subsequent years seen were the proposals for NHS drawn
through the White Paper in 1944, then in 1946 the National Health Service Act and at last in 1948
the establishment of the NHS
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