CHCADV002 Task 2 - Role Play 3

CHCADV002-Provide advocacy and representation Student Assessment a) How did you identify relevant interests and concerns of your client?  Conducting an assessment, it is one of the many processes of identifying clients’ interests and concerns and this includes rights, needs, choice, and responsibilities.  Listening to the client.  Questioning to the client to clarify some statements provided.  Demonstrate empathy and understanding to the client. b) What type of advocacy service did you provide and the functions of it?  The client requires a personalised assessment to effectively address the difficulties, I would say that this person has the right to individual formal advocacy for Kaye.  Re-assess Kaye’s situation.  Provide all necessary informations c) List the framework you followed in order to achieve Kaye’s objectives.  Charter of Aged Care Rights identifies.  Rights of the client  Safe and high-quality care and services.  Be treated with dignity and respect.  Have my identity, culture and diversity valued and supported.  Live without abuse and neglect.  Be informed about my care and services in a way I understand.  She is entitled to a reasonable quality of living and to enjoy life.  According to the 2004 Age Discrimination Act, you have the right to be treated fairly.  Conduct a thorough assessment of the client's needs.  Encourage the customer to convey her emotions.  Kaye has a choice to choose who can represent her like age care advocate or speak on her behalf. https://www.myagedcare.gov.au/sites/default/files/2019-11/charter-of-aged-care-rights-booklet-english.pdf https://humanrights.gov.au/our-work/legal/legislation d) What kind of legal and ethical issues did you have to address? Invasion of privacy. Violation of a person’s right to be left alone or to enjoy reasonable non-interference with his/her life. e) How did you promote and represent Kaye’s interest in this role play? SA2520 CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 3 of 10 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment Jane agreed, also conceding that she would require some amount of assistance whilst retaining her independence. The assessment was made and it was mutually agreed that Jane would enter flexible community care that enabled her to stay in her unit while receiving additional support from care workers (instead of moving into a communal aged care facility). INSTRUCTIONS The Role Play exercise has three parts; Part A, Part B and Part C. You will be observed by your assessor and will be required to demonstrate the skills identified on the Role Play checklist. Part A - Report Research Once you have read the Role Play you will then conduct independent research to identify how you would act as the advocate and what you would recommend to Jane in her situation. This will act as your research for reporting. Evidence should be written in point form below. Part B - Action The Role Play You are required to get into groups of three, then take turns acting as the Advocate, Jane, and the Hospital Social Worker. The Assessor will act as Greg. You will then be required to demonstrate an appropriate formal advocacy and representation service for each Role Play. Use your findings from Part A while acting as Advocate. Part C - Reflection Report Upon the completion of the Role Play, you will be required to write a brief reflection report addressing the effectiveness of the strategies used and how you can improve on them. The evaluation should consolidate your ability to effectively evaluate your performance, identify areas for improvement and affirm foundational skills. SA2520 CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 6 of 10 RTO Number 121952 Student Assessment - Version 4 May 2021

CHCADV002-Provide advocacy and representation Student Assessment S NYS S NYS S NYS Ask questions to discern the interests and concerns of the client? ☐ ☐ ☐ ☐ ☐ ☐ Accurately identify the suitability, the type of and function of advocacy? ☐ ☐ ☐ ☐ ☐ ☐ Give the client an opportunity to reflect on their objectives and consider impacts of their decisions? ☐ ☐ ☐ ☐ ☐ ☐ Research and document ways to provide effective representation prior to commencement of advocacy? ☐ ☐ ☐ ☐ ☐ ☐ Suggest potential strategic alliances with internal or external parties? ☐ ☐ ☐ ☐ ☐ ☐ Identify and explain legal or ethical matters which may arise throughout the advocacy? ☐ ☐ ☐ ☐ ☐ ☐ Inform the client of the systems required to support their methods of advocacy? ☐ ☐ ☐ ☐ ☐ ☐ Inform the client about the advocacy process and/ or the community services and health industries? ☐ ☐ ☐ ☐ ☐ ☐ Support and rationalise with the client in some way (e.g. eye contact, affirmations, show empathy) ☐ ☐ ☐ ☐ ☐ ☐ Demonstrate the appropriate decision-making processes during advocacy? ☐ ☐ ☐ ☐ ☐ ☐ Vocalise legal or ethical considerations to help the client with their decision? ☐ ☐ ☐ ☐ ☐ ☐ Document the clients’ concerns for accountability purposes? ☐ ☐ ☐ ☐ ☐ ☐ Achieve a desirable outcome for the client? ☐ ☐ ☐ ☐ ☐ ☐ Document the most important events for reporting and accountability purposes? ☐ ☐ ☐ ☐ ☐ ☐ Evaluate their role play performance objectively and recommend suggestions for improvement in the context of the situation? ☐ ☐ ☐ ☐ ☐ ☐ Assessor’s general comments/observations: 1 st Attempt Date Assessor Name Assessor Signature Assessment Task Outcome S (Satisfactory) NS (Not Satisfactory) 2 nd Attempt Date Assessor Name Assessor Signature Assessment Task Outcome S (Satisfactory) NS (Not Satisfactory) 3 rd Attempt Date Assessor Name Assessor Signature Assessment Task Outcome S (Satisfactory) NS (Not Satisfactory) AT2 Role Play Observation Checklist 2 Student Name Student ID Number Date Student has demonstrated the ability to: 1st Attempt 2 nd Attempt 3 rd Attempt Date Date Date S NYS S NYS S NYS Ask questions to discern the interests and concerns of the client? ☐ ☐ ☐ ☐ ☐ ☐ SA2520 CHCADV002 Provide advocacy and representation CRICOS Provider Code 02934D CHC52015 Diploma of Community Services Page 9 of 10 RTO Number 121952 Student Assessment - Version 4 May 2021