Question 21 Complete Mark 5.00 out of 5.00 " Flag question As discussed on pages 121-123 of the textbook, words can be barriers to effective communication. Identify three words Ethel uses that are barriers to her communication with Clark and provide two examples of methods she could employ to avoid their negative effects. (e8] w0 ypassing - When Ethel begins the discussion regarding the performance evaluations by saying that the staff at CanGo is too good. Clarke takes it as sarcasm and asks for clarification. Fact inference confusion - When Ethel says that the company will be nothing but managers and nothing will be done, she draws this conclusion not from an actual fact but from an inference Allness - When Ethel makes the statement that Clarke drones endlessly, she overgeneralizes him. In order to avoid the negative effects of the communication barriers, Ethel should use specific language, clarify all important points, and be aware of multiple interpretations that others might draw from her words. She should also not overgeneralize, recognize the difference between facts and inferences, and communicate the differences clearly.
