CHC33015 Individual Support Assessment Task Guide

STUDENT ASSESS MENT BOOKLE T CHC33015 C E R T I F I C A T E III I N I N D I V I D U A L S U P P O R T I N D I V I D U AL S U P P O R T - T H E O R Y F o r c l a s s r o o m - b a s e d s t u d e n t s C H C C C S 0 1 5 P r o v i d e i n d i v i d u a l i s e d s u p p o r t

Student first name: Student last name: ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1 Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work. STUDENT TO COMPLET E Unit Name CHCCCS015 PROVIDE INDIVIDUALISED SUPPORT Student Name STUDENT DECLARATION I declare that these tasks are my own work. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. 18/04/2020

Student Signature Date ASSESSOR TO COMPLETE Assessment Task Satisfacto ry Not Satisfacto ry Date Signature Written questions A S S E S S O R F E E D B A C K

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Assessor signature: name: ASSESSMENT TASK 1: WRITTEN QUESTIONS T ASK SUMMARY : • This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required. • You must answer all 17 questions correctly. • Write your answers in the space provided. • If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering. • You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it. W HAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT ? • Access to textbooks and other learning materials. • Access to a computer and the Internet (if you prefer to type your answers). W HEN DO I DO THIS TASK ? • You will do this task in the classroom or as homework – your assessor will advise. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG ? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following: • Answer the questions that were incorrect in writing. • Answer the questions that were incorrect verbally. Q UESTION 1 Explain the following types of person-centred approaches.

• PATH – Planning Alternative Tomorrows with Hope • MAPs – Making Action Plans • PFP – Personal Futures Planning

• Circles of Support Q UESTION 2 Explain the difference between person-centred and system-centred approach. Person-centred approach focus on individual person, regarding clients’ need, goal, like or dislike, preference. System-centred approach focus on organization, without consideration of individual. Q UESTION 3 Describe what the term ‘self-directed support services’ means. It is under client’s control, he can choose what service he likes, all base on his own preference, client and their family have better control, self-determination. Q UESTION 4 Explain what is meant by ‘self-determination’. Making things happens in your life, you have the right to choose, self-directive to centre approach.

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Q UESTION 5 When would you need to complete a client risk assessment? Provide three examples. Example 1: Mental health, client looks a bit lazy, quiet, or unhappy, look different from before, Example 2: Physical injury, Example 3: Client look doesn’t look after himself like before, behaviour may have changed. Q UESTION 6 What documentation are your required to complete as part of providing client support? Provide 3 examples. Example 1: Progress reports or shift reports. Example 2: Incident reports. Example 3: Complaint reports. Q UESTION 7 Read each scenario and match the scenario with the correct ethical issue or breach in the table below. Scenario A Nancy converted to Islam in her late 30s and is now a practicing Muslim. Nancy became confined to a wheelchair after a car accident in her late 20s. Belinda, her support worker, often makes strong political and racial comments about Muslims living in Australia to both clients and colleagues. She is unaware that Nancy is a Muslim. S c e n a r i o B You overhear Beth, one of your colleagues, talking on the phone to her

friend during her lunch break. Beth is laughing to her friend over the phone about the mental health issues of one of her aged care clients and disclosing personal details. Scenario C Jason, one of the support workers, tells you during his handover that he noticed a few bruises on Carly whilst bathing her before bedtime. Carly is one of his youngest clients, who is only 13 years old. This is not the first time you have heard of her having bruises or abrasions on her body. Scenario D Steven, one of the support workers, has been known as popular with the female clients. He likes to joke around with them and make them laugh. On occasion he brings in surprise treats or gifts for them. Lucy, one of his regular clients, tends to receive more gifts from him than the others. This includes flowers, clothes and chocolates. Steven has also been observed to spend time with her beyond the hours of his shift. Scenario E Clients in wheelchairs who visit your recreational facility once a week have not been properly informed about the rotting ramp board at the front entrance. There is a side entrance clients can access safely, however they are not advised to use it as the front board seems to be holding up for the time being. Scenario F Georgie has a mental illness and wants to go outside and put the fallen twigs that have accumulated in the garden into a big pile. Felipe, his support worker tells him strictly that he’s not allowed to go outside for fear of him poking himself in the eye or falling over. Georgie has fallen over in the garden once before. Felipe locks the door and Georgie begins to cry. Ethical issue/breach Which scenario covers this? Privacy/confidentiality B Discrimination A Work role/boundaries D Duty of care E Mandatory reporting C Dignity of risk F Q UESTION 8 What are the key objectives of the UNCRPD? UNCRPD: United Nation convention on the rights of persons with disabilities Protect or promote person who has disabilities, everybody all has equal human right, to be treated fair, despite the Nationality, skin color, religion, sex, age.

Q UESTION 9 Provide three examples of circumstances that require you to make an adjustment or variation of a client’s individual plan. Example 1: Health change for better or worse Example 2: Changing communication, difficult to communicate. Example 3: Losing interest on something. Q UESTION 10 Provide five examples of client rights. Example 1:Choices Example 2:Privacy Example 3: Complaint Example 4:Respectively Example 5:Use their own language Q UESTION 11 Provide two examples of when members of the support team might be required to provide feedback on individual plans. Example 1:A client’s leg is getting worse, he was able to walk with a walk frame, but now, he can only go out in wheelchair, support team may be required to provide feedback on individual plans to change it. Example 2:A client is interested in doing more exercise, support team may be required to provide feedback on client’s physiotherapist, whom can organize some exercise is suitable for client. Q UESTION 12 Describe a situation where you or a client has experienced a risk to health or safety. Explain how this was managed. For example, if I am cleaning the floor, the floor is wet, I need keep client safe, I will put client in a chair, turn on TV, let client watch the TV program which he is interested.

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Q UESTION 13 When risks are identified in the workplace, who are they reported to? Provide three examples. Example 1: supervisor Example 2: Emergency service Example 3: Family member Q UESTION 14 Provide three examples for each of the following skills development. Life skills Example 1: Keep basic hygiene themselves Example 2: Cooking Example 3: Go shopping Social skills Example 1: Visit friends Example 2: communication Example 3: Surf internet Vocational skills Example 1: Planning Example 2: Time management Example 3: Learning new skill Q UESTION 15

Think about one of your clients or a case study you have heard or read about (for example, perhaps one from your learning materials). What are some factors that would affect the support received by this client? Client’s age, physical injure, the place he lives in, family members, physical function, For example, the client has a brain injure, he cannot express his opinion, not able to make decision on himself, Q UESTION 16 There are many people you would be expected to work alongside and liaise with in your profession as an individual support worker. • For each of the following roles, provide a description of what their expected responsibilities in the workplace would be. Role Responsibilities Carers and families Support their client and provide best service, emotional, physical, daily need support, it could be a doctor appointment. Person being supported Respect careers, communicate with people what they want, stick to the plan they have made, provide feedback if they are happy with the service, keep themselves safe as much as possible, and keep other people safe, to take medicine on time, to be cooperated. Health professionals Identify the health concern, they should work out what issues are, keep updating client’s situation is improving or getting worse, provide referral, they can stand up for clients, provide

medical report, need deal clients professional. Individual workers Report issues, concern, following up the task what the clients support need, to ensure client is safe all the time, follow the individual client plan, provide feedback, provide all information to clients, keep private and confidential, respect clients. Supervisor Provide work place for clients, careers, visitors, always updating high quality service, informed everybody need situation happens, sort out complain, following policy and procedure, should be a good model for careers, make sure all staff members working properly, updating feedback, organize regular meeting to make sure everybody updated, make roster. • For each role pair, describe the type of interaction that would occur as well as the communication methods or channels. Role pairing Reasons for interaction Communication methods/channels Supervisor/ Individual workers Need training, guiding, support, If individual workers cannot go to work, Some policies need to be updated, Any concerned, risk, individual workers need talk to supervisor Email, SMS, written communication, verbal communication, face to face communication, phone conversation, meeting appointment, casual catch up Health professionals/ Carers and families Provide feedback on client’s health, provide health data update, provide knowledge guiding, provide referral to other service Face to face, meeting, email, written letter, prescription, scheduled appointment, print out information Person being supported/ Health professionals Regular check-up or update, health issues, get referral, Scheduled appointment, medical report, face to face Individual workers/ Carers and families Provide updates on clients, feedback on clients, any concerns of clients, provide better strategy, any challenges Email, face to face, written notes, photos, phone calls Supervisor/ Carers and families Updates of career plan, any complain, feedback, overall updates Email, report, verbal, face to face, written communication Person being supported/ Individual workers Daily activities, emotion, transportation, services Face to face, verbal communication, body language, gestures, pictures, photos, computer system Q UESTION 17

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In the community services sector there are a range of care models implemented across the provision of care and support. Provide a brief description for each model of care in the table below. Model of care Description Person-centred model It is regarding clients and their families, it is about disability, mental health, aged care services, schools, healthcare sector and criminal justice system, it makes sure the clients are in the centre of the support services. Service delivery Any service we provide to clients, person-centred model delivery, the client approach to any delivery, hospital care, patient transport. Advocacy Any person who can stand up for somebody’s right, for example a lawyer. Inter-agency approach Provide plan for other service centre, speak to doctor, lot of communication between client and service provider. What do I need to hand in for this task? Have I completed this? Your answers to each question √ ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2 Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work. STUDENT TO COMPLETE Unit Name CHCCCS015 PROVIDE INDIVIDUALISED SUPPORT Student Name STUDENT DECLARATION I declare that these tasks are my own work. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature Date 18/04/2020 ASSESSOR TO COMPLETE Assessment Task Satisfactor y Not Satisfacto ry Date Signature Case Study A S S E S S O R F E E D B A C K

Assessor signature: name: ASSESSMENT TASK 2: CASE STUDY QUESTIONS T ASK SUMMARY : • This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required. • You must answer all questions correctly. • Write your answers in the space provided. • If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering. • You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it. W HAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT ? • Access to textbooks and other learning materials. • Access to a computer and the Internet (if you prefer to type your answers). W HEN DO I DO THIS TASK ? • You will do this task in the classroom or as homework – your assessor will advise. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG ? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

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• Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally. Note: You will not be assessed on the classroom discussion, however you must participate in order to complete your discussion report. Your assessor will be observing each group to ensure everyone participates equally. C ASE S TUDY : T ULLY Tully is a 75-year-old female who has an intellectual disability. She enjoys art, reading and music. She is not overly social and tends to spend time alone privately completing recreational activities. She has been a smoker for 40 years and usually smokes up to 8–10 cigarettes a day. She is able to go for walks for short periods at a time only. Tully is sensitive to loud noises in the environment, which causes her to become quite anxious and stressed. Being anxious or stressed causes Tully to smoke more frequently through the day. Tully’s father passed away from lung cancer due to smoking when she was younger, so one of her goals is to cut back on smoking. She is hoping to smoke only 2 cigarettes per day. Notes from the group discussion Notes from the class presentations Trully is an elder female, it doesn't say she has family member living together and she cannot look after herself. Trully want to get rid of smoking, this our goal to help her, she likes art, music and reading, we can help her to do something regarding art, music and reading to release her anxiety, help her to reduce cigarettes to 2 per day, for example, play her favourite music CD, turn on TV and let her watch the programme she interests in, provide her books she likes, take her out for a walk and does some exercise, let her do some recreative crafts. To keep her in quite place. Her father was passed away because of lung cancer, her goal is to reduce smoking cigarettes, we can help her to some exercise and short walk to distract her smoking, keep her visit some close friends and family, take her to library. meditation, seek professional advice from doctors or physiotherapists. We can provide all the choices mentioned above, Trully can choose some she interests, and she can decide do it herself or need our assistance, if she wants do it herself, we can organize transportation, search related information for her, make

sure she is safe, if she needs walk long distance, we can help her to walk. And we may need consultants' advice, we should encourage Trully to make decision herself. Trully support team includes health professional (GP, physiotherapist), careers, supervisor, family member, her friends, support workers. C H C33015 CERT F CATE Ill N NDIV I DUAL SUPP O RT Ver s 1on 1.0 P a g e 24 Assessment Task 2: Discussion Report Name Date: 24/04/2020

Group participants 1 Strategies Cut down cigarettes from 10 per day to 2 per day 2 Strength-based activities Reading books or newspaper, drawing or painting, listen music 3 Support workers’ roles and responsibilities It is to assistant client to achieve their goals, provide convenience to achieve their goal, make clients satisfied and cooperate to follow the care plan, keep clients safe. 4 Responsibilities of the support team Follow care plan, organize roster, feedback and update, look after client and keep client safe. 5 Additional support services Liaison with emergency, health professionals, GP, mental health. 6 Monitoring and review strategy Update, stop or continue the care plan, keeping eyes on how is plan going and how do clients like or not, to know if health programme works well What do I need to hand in for this task? Have I completed this? Your notes from the group discussion √ Your notes from the group presentations √ Your completed report √

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CHCCCS015 Individual Support Theory-A

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