Understanding Internal Filters in Communication: Key Insights

1/1/24, 5 : 14 PM Sophia :: Welcome Page 1 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 1 16/22  that's 73% RETAKE  16 questions were answered correctly . 6 questions were answered incorrectly . Daniel spent a great deal of time out of the o ﬃ ce researching a very di ﬃ cult project for work. Stopping by his desk, he found a picture of himself with the caption, "Missing." He stormed into his boss's o ﬃ ce and complained of harassment. "The picture was my idea," his boss told him. "I thought you might be stressed from the project, and I wanted to give you a laugh." "I'm sorry I overreacted," Daniel said. "I feel like some people here don't realize that I'm working hard on research when I'm out of the o ﬃ ce. I thought I was being criticized." Which of the following best describes, in the context of communication, the e ff ect of Daniel’s internal filter in this situation? ●  UNIT 2 — MILESTONE 2 16/22

1/1/24, 5 : 14 PM Sophia :: Welcome Page 2 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Communication Is Constant 2 Report an issue with this question Which of the following scenarios demonstrates an internal filter in the communication process?  ●  ● The code was not shared. $ The message was misunderstood. ● The message was not received. ● The information was not encoded.

1/1/24, 5 : 14 PM Sophia :: Welcome Page 3 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Internal and External Filters Report an issue with this question   ● Kelly goes to a new restaurant for dinner, but the menu is written in a language she doesn't know. ● Alice asks Maria what kind of pizza she wants, but Maria can't hear her over the television. $ Melanie's two-year-old son draws a picture, but Melanie can't tell what it is because he spilled water on it. ● Denise tells Je ff that she needs his report by noon, but Je ff has his headphones in.

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1/1/24, 5 : 14 PM Sophia :: Welcome Page 4 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 3 Susan woke up late one morning. While she was getting ready, the following thoughts ran through her head: I was planning on making pancakes for breakfast today since I have that meeting through lunch, and I'll be starving by the time that meeting ends if I just have cereal or toast . I don't think I have enough time to make pancakes now, though, unless I rush through getting ready, but I want to look nice since the big boss will be at the meeting. I guess I could just go through a drive-thru on my way to work. I normally don't like to spend the extra money, but I could get something filling and a cup of that fancy co ff ee I like. That would be a nice treat to help make up for sleeping late and being nervous about sitting in a meeting with the boss. Which of the following was Susan doing as she was getting ready? ●  ● Identifying a rule of thumb ● Completing a risk of loss analysis ● Experiencing cognitive dissonance

1/1/24, 5 : 14 PM Sophia :: Welcome Page 5 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Rational Factors in Decision Making 4 CONCEPT → Core Concerns: Role Report an issue with this question Role is part of which level in Maslow's hierarchy of needs?  ●   $ Completing a cost/benefit analysis ● Physiological $ Esteem ● Security ● Self-actualization

1/1/24, 5 : 14 PM Sophia :: Welcome Page 6 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 5 CONCEPT → Constructive and Destructive Relationships 6 Report an issue with this question Which of the following is an element of constructive relationships? Report an issue with this question Anger is often a __________ that is associated with another emotion, such as hurt, embarrassment, or ●   ●  ● Limited a ff ection $ Flexibility of roles ● Distrust ● Superiority

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1/1/24, 5 : 14 PM Sophia :: Welcome Page 7 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Anger in Conflict 7 fear. Report an issue with this question A child needing to feel accepted by a peer group is an example of which level of Maslow's hierarchy of needs?  ●   $ secondary emotion ● minor emotion ● primary emotion ● constructive emotion ● Love/belonging

1/1/24, 5 : 14 PM Sophia :: Welcome Page 8 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Maslow's Hierarchy of Needs 8 Report an issue with this question Assessment of a person’s past behaviors relates to which of the following perceptions of that person?  ●    $ Esteem ● Physiological ● Safety $ Attribution bias ● Morality ● Trustworthiness

1/1/24, 5 : 14 PM Sophia :: Welcome Page 9 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Trust, Credibility, and Authority 9 CONCEPT → Quelling the Adrenaline Response Report an issue with this question Which of the following is NOT a means of reducing the body’s fight/flight reaction? ●    ● Authority $ Deliberate analysis of a perceived threat ● Going limp ● Removing the threat or retreating from the threat ● Slow, deep breathing

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1/1/24, 5 : 14 PM Sophia :: Welcome Page 10 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 10 CONCEPT → The Need for Relationships 11 Report an issue with this question Humans often build interdependent relationships on both a closer __________ level and a larger __________ level. Report an issue with this question A(n) __________ is the best way for a receiver to indicate that information has been received and ●   ●  ● global, communal $ familial, societal ● international, national ● internal, external

1/1/24, 5 : 14 PM Sophia :: Welcome Page 11 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → The Communication Process 101 12 interpreted the way the sender intended. Report an issue with this question What is one way a person can resolve cognitive dissonance?  ●  ● internal filter ● symbol $ confirmation message ● external filter ● Ignoring the conflict between beliefs

1/1/24, 5 : 14 PM Sophia :: Welcome Page 12 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Cognitive Dissonance and Conflict 13 Report an issue with this question Status is part of which level in Maslow's hierarchy of needs?  ●   ● Accepting that he or she lost the argument $ Integrating the multiple beliefs ● Rejecting all ideas as false ● Physiological ● Security $ Esteem

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1/1/24, 5 : 14 PM Sophia :: Welcome Page 13 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Core Concerns: Status 14 CONCEPT Report an issue with this question Recognizing a situation as less threatening is the result of which of the following? ●    ● Self-actualization $ Lowering the reaction threshold ● Raising the reaction threshold ● Expressing anger constructively ● Reducing emotional bias

1/1/24, 5 : 14 PM Sophia :: Welcome Page 14 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 → Raising the "Reaction Threshold" 15 CONCEPT → Core Concerns: A ﬃ liation 16 Report an issue with this question If an individual feels there is a lack of common interests in a relationship, conflict may occur because of which missing core concern? Report an issue with this question ●   ●  ● Appreciation ● Autonomy ● Self-Actualization $ A ﬃ liation

1/1/24, 5 : 14 PM Sophia :: Welcome Page 15 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Non-Rational Factors in Decision Making 17 When an individual holds a high social status, he or she will often demonstrate it through which of the following? Report an issue with this question Jeanne was o ff ered a promotion, and had a week to make a decision. She met her good friend, Maria, for dinner the day she got the job o ff er. As soon as they were seated, Maria exclaimed, "Tell me all about it!" "Well," Jeanne replied, "I've been working really hard, and this is a great opportunity to move up in the  ●  $ Status symbol ● Salience ● Perseverance ● Emotional decision making

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1/1/24, 5 : 14 PM Sophia :: Welcome Page 16 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Gain and Risk company! I really like working for them, and the new position is an extension of what I already love to do. It seems like it would be very fulfilling and exciting, plus it pays more. However, I would need to move across the country if I accepted. The new location is great; I've been to that part of the country before and really loved it, but I don't know anyone there because all of my family and friends are here. Could I really leave everyone I know and start over somewhere else?" Based on Jeanne's statement, which of the below has she evaluated as a risk? Report an issue with this question  ● The new job description ● Getting a raise $ Leaving behind her friends and family ● Moving to a new part of the country

1/1/24, 5 : 14 PM Sophia :: Welcome Page 17 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 18 CONCEPT → The Amygdala and Fight/Flight Reaction It wasn't Thomas' best day. While walking to work, he had to leap back onto the sidewalk to avoid being struck by a speeding car. At work, he had a loud, angry argument with his boss, who was very critical of a project Thomas had just completed. And when he returned home after work, Thomas surprised a man trying to break into his house. Thomas yelled for the police, and the man ran away. Which of the following is a situation in which Thomas likely experienced a fight/flight reaction? Report an issue with this question ●   ● Surprising the burglar ● Arguing with his boss $ All of the answer choices are correct. ● Avoiding the car

1/1/24, 5 : 14 PM Sophia :: Welcome Page 18 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 19 CONCEPT → Encoding Information 20 Which of the following describes the role of code in the communication process? Report an issue with this question ●   ●  ● To represent a particular concept in a message $ To provide a consistent set of symbols containing information ● To provide more detailed context for a message ● To confirm that a message was received

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1/1/24, 5 : 14 PM Sophia :: Welcome Page 19 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Security, Confidence, and Courage 21 Security is a feeling an individual gets when there is an absence of which of the following? Report an issue with this question Janie has been o ff ered a promotion at work; however, she is hesitant to accept the job because she knows her coworker really wanted the position. Janie is experiencing which of the following fears?  ●  ● Care ● Confidence ● Happiness $ Threat

1/1/24, 5 : 14 PM Sophia :: Welcome Page 20 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → The Comfort Zone and Resistance to Change 22 Report an issue with this question Which of the following is most likely to create positive momentum in a conflict resolution process?  ●  $ Fear of upsetting others ● Fear of failure ● Fear of the unknown ● Fear of success

1/1/24, 5 : 14 PM Sophia :: Welcome Page 21 of 22 https://app.sophia.org/spcc/conflict-resolution-2/milestone_take_feedbacks/27717609 CONCEPT → Building Blocks of Agreement and Disagreement Report an issue with this question   $ The parties decide to make a series of small agreements while continuing certain disagreements in order to balance their gains and losses. ● The parties decide to avoid small agreements, and only focus on overall gains and losses. ● Parties decide to make a series of small agreements in order to maximize potential gains. ● The parties decide to continue certain disagreements in order to decrease potential losses.

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