Intercultural communication final research paper
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Research Paper: Local Community and Intercultural Communication Assignment
GLST 650: Intercultural Communication
October 2, 2023
Part 1
1
CQ Assessment
Content
Introduction………………………………………………………………………………………2
CQ Drive………………………………………………………………………………………….2
CQ Knowledge……………………………………………………………………………………3
CQ Strategy………………………………………………………………………………………..4
CQ Action…………………………………………………………………………………………5
Conclusion………………………………………………………………………………………...6
Bibliography………………………………………………………………………………………7
Introduction
2
There are many different cultures and tradition all over the world. I know there are times when I cannot understand some people that are from other countries and I am pretty sure they probably do not always understand what I am saying because I tend to talk to fast around others. When I do find myself speaking with other I truly hope they do not think I am making fun of their culture because I tend to talk fast. According to the assessment the Cultural Intelligence (CQ) assessment is the capability of a person or individual on how they functioning adequately in many of cultural backgrounds, rather it is domestically or internationally. The CQ assessment helps me to identify: the drive, knowledge, strategy and action as they begin to maintain the prospects in order to maneuver through the cultures. This essay contains the results from my own
personal assessment. It will show the results in the area of my strengths as well as the weakness, to help me fix the areas of weakness in order to be a better help for a greater impact in all the world. CQ Drive The CQ Drive demonstrate the levels of your interest, persistence, and confidence during multicultural interactions according to the assessment.
1
The CQ Drive is the extent to which you
are energized and persistent in your approach to multicultural situations.
2
The CQ Drive have three Sub-Dimensions interest categories they are: Intrinsic, Extrinsic and Self-Efficacy. The Intrinsic interest sub-dimension-its enjoyment comes from the experiences of diverse cultures. Extrinsic interest- the benefits are gaining from the experiences of diverse cultures. Self-Efficacy
interest- in order to be effective you need confidence from situations to be effective in cultural diverse. 1
www.culturalQ.com
, Spencer-Veronica-CQ-Report-2972c517-5681-4886-8524-e2c0b15a1c3e (1).pdf
2
www.culturalQ.com
, Spencer-Veronica-CQ-Report-2972c517-5681-4886-8524-e2c0b15a1c3e (1).pdf
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My CQ assessment overall score was in the moderate and low level. The categories ranges were: Intrinsic-78, Extrinsic-84, and Self-Efficacy-56. According to the assessment, the area I need to gain more from is the Self-Efficacy. Self-Efficacy speaks on confidence. I need to gain more confidence in situations in order to be effective in the cultural diverse. According to Livermore, talking to others who have been successful working in the culture, finding someone to be your interpreter and coach along the way, and gaining some small, positive experiences are all ways to improve your self-confidence in cross-cultural work.
3
CQ Knowledge According to the assessment, CQ Knowledge is the degree to which you understand how culture influences how people think, behave and your level of familiarity with how cultures are similar and different.
4
There are four Sub-Dimensions categories for CQ Knowledge they are: Business, Values & Norms, Socio-Linguistic and Leadership. The business knowledge- its concern with the systems for economic and legal. Values & Norms- has the knowledge for: beliefs, social interaction, religious and values. According to Livermore, by growing your CQ Knowledge, you can better understand things you may otherwise miss when moving into a new cultural context.
5
My CQ Knowledge scores were: Business: 35, Values & Norms: 42, Socio-Linguistic: 72
and Leadership: 24. The scores were somewhat low for the categories. As we grow in CQ Knowledge, we need to understand some basics about communication and language and their relationship to culture.
6
Without knowledge of how culture affects your own and others’ behavior, you interpret the world through your own cultural lens, failing to attribute differences 3
David Livermore
, Leading with Cultural Intelligence: The Real Secret to Success, Second Edition.
(American Management Association, 2015), 51.
4
www.culturalQ.com
, Spencer-Veronica-CQ-Report-2972c517-5681-4886-8524-e2c0b15a1c3e (1).pdf
5
Livermore, 70. 6
Ibid, 80-81.
4
in behaviors and beliefs to cultural influences.
7
In the CQ Knowledge category I need to focus on
Leadership because it was the lowest of all the scores. I have to learn how to undo any thoughts whether they are stereotype or not on how I may be seen by others individuals from different cultures context. There are some tips I believe that will be a help for me to strengthen CQ Drive: getting to know my cultural background, learning other cultures, making time to interact with others from different cultures, being open-minded as well as patient when they are speaking. I need to learn to develop subdue personal and intrinsic to improve my ability to correlate and prosper within the diversified world. This kind of knowledge of a specific culture will help you to operate in that environment, build relationships, communicate effectively, and negotiate well
—all of which are important skills for leaders.
8
CQ Strategy CQ Strategy is the key link between our cultural understanding and behaving in ways that
result in effective leadership.
9
There are three sub-dimension categories: planning, awareness and checking. My overall score for this category was 54. According to the report I clearly need to work on planning and checking. The awareness category score was in the moderate level. I have come to the conclusion that I need to start focusing and planning more. According to the author Livermore, the real goal of CQ Strategy is to reflect on the lessons learned from one situation and accurately apply your insights to future situations.
10
There are lessons I am learning at this moment that will help for a later time. But I must remain focus! When I become more conscious about planning or having a strategy I need to be aware of what is going on. 7
https://cultureplusconsulting.com/2015/06/20/understanding-cultural-intelligence-what-is-cq-knowledge/ 8
Livermore, 48. 9
Ibid, 137. 10
Ibid, 140.
5
These results teaching me a lot about self. In order for me to continue to spread the gospel I will need to start with a strategy (plan), become aware and start checking. Without a strategy how can we go cross-cultural and into other regions without it! What might work for our
culture, may not work for another culture! It is good to get feedback from other cultures. Self-
awareness is a key strategy for fending off a great deal of the frustration, burnout, and fatigue that occur in cross-cultural work.
11
I tend to get frustrated quickly, because I do not understand what they are saying or how their customs are to certain things. I am pretty sure the way we do things in our culture might frustrate them as well. One more important way to develop CQ Strategy is to seek out information so you can determine whether your plans fit with what you are observing as you interact with people in other cultures.
12
When we beginning to look back we
must try to consider the strategy used was a good plan for the situation. Livermore stated, the goal is to get more and more adept at planning ahead of time and remaining aware of what is going on in yourself and others as you interact, and to monitor whether your strategy is working.
13
I can agree with the statement!
CQ Action CQ Action is the extent to which you act appropriately in multicultural situations and it includes your flexibility in verbal, nonverbal behaviors and your ability to adapt to different cultural norms.
14
This Action has three sub-dimensions: speech, verbal and nonverbal. My overall score was moderate. I was surprise at the overall score for CQ Action. Because I tend to get frustrated when I do not understand someone. For example, when I call to pay a bill and they connect me to someone I do not understand, I get mad and then say can I get someone who 11
Ibid, 145. 12
Ibid, 148. 13
Ibid, 149.
14
www.culturalQ.com
, Spencer-Veronica-CQ-Report-2972c517-5681-4886-8524-e2c0b15a1c3e (1).pdf
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speaks English or someone that understand what I am saying. Communication is the key for spreading God’s word. We must do it effectively! In order for me to be effective I must begin learn carefully, as for me I need to talk softer. As I tend to speak slowly I will be able to communicate better. Learning the cultural norms of different groups of people helps us to behave more effectively and respectfully and it allows me to adapt my behavior to accomplish my objectives.
15
Conclusion
I can say my CQ assessment an eye opener. It has shown me a lot about self, the areas I need to work on to become effective for the kingdom and spreading the good news. There were areas I truly need to work on and get a better understanding in order to adapt to things of other cultures as well as their customs. We have to be fully aware others and their customs. Learning if
and when it’s appropriate to adapt our behavior to another culture is a complex area and it is more than just knowing the behavior of people from other cultures.
16
It requires drawing on CQ Knowledge and CQ Strategy to anticipate what people from other cultures expect of us as well as
the consequences of adapting or not.
17
I must say some sub-dimensions of my CQ Assessment will have a great impact for me for spreading the good news.
Bibliography
https://cultureplusconsulting.com/2015/06/20/understanding-cultural-intelligence-what-is-cq-
knowledge/
www.culturalQ.com
, Spencer-Veronica-CQ-Report-2972c517-5681-4886-8524-e2c0b15a1c3e (1).pdf
15
Livermore, 182.
16
Ibid, 178-179. 17
Ibid,
7
Livermore, David. Leading with Cultural Intelligence: The Real Secret to Success, Second Edition. (American Management Association, 2015. Part 2 Local Community and ICC
Content Introduction………………………………………………………………………………………..9
Strength and weakness…………………………………………………………………………….9
8
Critical Review…………………………………………………………………………………..11
Conclusion……………………………………………………………………………………….12
Bibliography…………………………………………………………………………………
......
14
Introduction
In order for us to completely understand various patterns in a culture, we must understand
the deep-rooted cultural values that gives meanings to such patterns.
18
According to the authors, 18
Stella T. Toomey, and Leeva C. Chung, Understanding Intercultural Communication. 2nd ed
. (New York: Oxford University Press, 2012). 21.
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the overall culture is a complex frame reference that consists of patterns of traditions, beliefs, values, norms, meanings, and symbols that are shared to varying degrees by interacting members
of a community.
19
The research paper on local Community and Intercultural Communication will
consist of strengths and weakness of the CQ assessment. The assessment was to determine the areas of knowledge, action, co-action and the strategy to help strengthen the areas that are weaken, grow in faith in order to glorify God. Strength and Weakness When looking back over the CQ assessment, I come to realize the areas the scores were low, I needed to figure out a plan to improve. In order for me to become a stronger person I need to take heed of strategies within the book. Looking at the areas I seem to be stronger in, had me somewhat surprise. However that should not get in my way of doing the work of God. In other words do not allow how you view something or your confidence level get above who you are, because this is not about self. He is the one who lead and guide us through this life. My CQ Assessment indicated to me the areas that are low, they are: Planning, self-efficacy, socio-linguistic and overall coaction is moderate. My highest levels overall are: Extrinsic interest, values & norms and awareness. From what I can see on the assessment, CQ Drive Extrinsic interest (84) which dominates self-efficacy (56) tells me I need to work a little harder in
the area of self-efficacy. CQ Drive Values & Norms (73) and socio-linguistic extremely low (3). In this areas a lot of work needs to be done for knowledge. CQ Drive for Strategy, Awareness was the top scorer (78) and planning was (29). I know I need to come up with a plan to improve in all areas that are low. CQ Drive, Knowledge, Strategy, and Action—they gain a repertoire of perspectives, skills, and behaviors that they can use as they move in and out of the fast-paced 19
Ibid.
10
world of globalization.
20
I can say looking back at my weaknesses was easy to identify, but the part I am concern about how those areas can be improved. I need to have the ability to observe and readjust to the difference of cultural. Letting God direct me on how to improve those areas is the main key. It is about growing in the weak areas so God can get the glory by using me to help the ones that I have been called to served. I can remember a time traveling to the Bahamas, I could not understand their culture or language. It became somewhat frustrating to me. But something click quickly if I try to listen closely then I can make out some of the words! What I am saying if we tend to speak less and listen more to the people around us, then we can understand better. Growing up as a little girl we were taught to treat everyone the same, no matter the skin color, nationality or their religion. Because God loves us all the same! We have this one guy that lives in Nigeria who does all of our church flyers, book covers, logos and etc…. I can recall a time I stop speaking to him because I did not understand what he was saying. But we seem to work well together through emails, but not so on the phone. It became a burden to me so my husband had to start collaborating with him. I apologize because it was not his fault I did not understand him, as I think back I feel as though I really did not give him a chance. He still does work for us, I just do not communicate with him. Also, I notice about their culture they seem to call everyone Ma and Dad. I had an issue with that because I am not your mom and felt it was a disrespect to his biological mother. So I begin to ask questions from others about their customs some say yes that is how they greet ladies as Ma (especially if they are older women). I need to effectively learn how to deal with others and learn of their customs from different cultures. Also, I need to work on being judgmental about their culture because I have an issue of understanding. They 20
David Livermore, Leading with Cultural Intelligence: The Real Secret to Success, Second Edition.
(American Management Association, 2015), 40.
11
might feel the same about our culture. CQ models are the best way to learning of cultures, I will implement what I learn this far and apply to my future to become a more aware of cultural intelligence.
CQ is best learn through practical experiences of engagement with other cultures—this might be through travelling, working or studying overseas, or seeking out culturally diverse experiences where you are. But you can also undertake more formal training to fast-track your progress.
21
Critical Evaluation As I begin to reflect back on the CQ assessment, I notice the possibility of growing in the
areas that are lacking. There has been some interlude that were stopping me from progressing in order to spread the gospel. It is easy to say that Cross-Cultural can be effective, but it requires come effort for someone to seek the pathway. When I begin to mention progress, in the back of my mind in serving the environment for multicultural, and spreading the gospel from one manner
was simple and for another not so easy. Learning from the assessment, going to other areas and spreading the gospel, Jesus Christ push for backing guidance, support and the care for the people.
In order for me to be a help within our community and cultures there are some things I must put into place. I need to have room to grow, learn from others, and to develop an insight within the ministry. Once I have done all the above I will develop a better understanding, building relationships and strengthen my thinking. I will continue to work on self, set some goals, by setting goals will help to increase exposure, and to educate myself on different cultures. The CQ assessment elucidated the development of work for many of years relating to the experience that was lived at one time in life. Because of the rapid changes and the pragmatic of 21
www.linkedin.com
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the world all were determined, the perspective of the world changed. The area I will remember is
to be very active within ministry with a community of multicultural. Also, remain humble when spreading the love of God, blessing the ones who misused you, sacrifices, meet the person right where they are when spreading the word. As Christ-follower, we are all called to live a life filled with the Gospel and to spread God’s love and truth with people of all nations.
22
Cultural intelligence is a learned capability that builds on the other forms of intelligence needed by today’s leaders. Just as leaders can grow in their social, emotional, and technical competence, they can grow in their ability to effectively lead across various ethnic and organizational cultures.
23
We need to remember that CQ is a more reliable, consistent way to predict how you will lead across cultures than your personality, age, and gender, where you’re from, or emotional intelligence.
24
Conclusion
In this things called life, it changes very quickly and eventually controlled by robots. Just like some of the restaurants in my area, the robot bring your food to the table. We have to be serious about Intercultural Communication for such a time as this. Spreading the gospel of God maybe demanding as it is at the present moment all through history and the word. If we faint not (give up) God will come through, but in the waiting remain faithful to serve God, take on the obligation of helping others, accomplish the purpose, and become one in the body of Christ. But we must always remember that we are not on the mission field to convert people, as God alone can lead people to salvation; but we are there to be available to Him and to be a “vessel for honorable use” (2 Tim. 2:21, ESV).
25
22
C. Tim Chang and Ashley E. Chang. Christian Intercultural Communication: How to Share God's Love with People of Other Cultures.
(Dubuque: Kendall Hunt, 2021). 14.
23
Livermore, 40. 24
Ibid, 32. 25
Chang & Chang, 17.
13
Bibliography Chang, Tim C. and Chang. Ashley E. Christian Intercultural Communication: How to Share God's Love with People of Other Cultures
. Dubuque: Kendall Hunt, 2021.
David Livermore, Leading with Cultural Intelligence: The Real Secret to Success, Second Edition.
American Management Association, 2015.
Toomey, Stella T., and Chung, Leeva C. Understanding Intercultural Communication. 2nd Ed
. New York: Oxford University Press, 2012. www.linkedin.com
14
Part 3
Finishing the Great Commission and Intercultural Communication Content Introduction ………………………………………………………………………………..16
The Evaluation of Strength and Weak Areas……………………………………………….16
How to increase Cultural Intelligence………………………………………………………19
My Community Outreach…………………………………………………………………..19
Intercultural Communication in the Context……………………………………………….20
Evaluation as Missions……………………………………………………………………..20
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Conclusion………………………………………………………………………………….21
Bibliography………………………………………………………………………………..22
Introduction What is Cultural Intelligence (CQ)? Cultural Intelligence is the means to operate completely in an array of cultural backgrounds. So, what does it means for the pragmatic function of a leader, it has a much deeper perceptive of how they must prepare for cultural difference, being able to tell the difference and knowing how to response correctly to the cultural
difference. This could be a meaningful accomplishment for leaders to have in spite of traveling
16
internationally, as it will support person to genuinely check those area of strengths and weakness in regards to their ability to communicate. The Cultural Intelligence report main focal point are four different models. They are CQ Drive: focus on interest, confidence among interaction with multicultural and persistence. CQ Knowledge: learning the difference and similarities among the cultures. CQ Strategy: being aware and able to plan for the interaction of cultures. CQ Action: having the knowledge to adapt when connecting and engaging in multicultural backgrounds. When we understand how the scoring may work within the models, it will support the models and allow the person to accurately acuminate achievement and pinpoint areas of weakness. After I finish taking the assessment, and looking at self now, I noticed that I have much gratefulness on how I can communicate effectively, a way of studying, how to widen my perspectives and focus more on the groups that I am called to help. This CQ assessment and the report will demonstrate each category of strengths and weaknesses and the attempt to promote improvement within each models. The Evaluation of Strength and Weak Areas Looking back over my overall scores for each model, it is much clear to me how I scored high in CQ Drive with a 78 overall followed by CQ Action, CQ Strategy and low in CQ Knowledge. Even though I scored under 50% for CQ Knowledge that is an area I need to focus more on. Each CQ Drive model, I noticed for intrinsic interest 78%, extrinsic interest 84% and self-efficacy 56%. I may say on a greater level, it may seem as though I do not have enough inherent ambition to grasp a culture for the well-being of trying to learn it but I what can blossom
from learning the culture. There is confidence inside of me to communicate with people effectively from other cultures. My score for CQ Drive also defines my passion and love for
17
getting to know and learning people. If we can see the need to interact with others and the importance it is there will be a greater impact and much greater influence in a person life especially to my life. The model for CQ Knowledge was quite low overall score. This is area I need to grasp more. I only scored above average for Values & Norms 73%. The average for other categories are: Business 42%, Socio-linguistic 3% and Leadership 24%. The path toward improving CQ Knowledge begins with seeing the influence of culture on everything we think, say, and do.
26
The author way of explaining CQ Knowledge, as the beliefs, values, behaviors, customs, and attitudes that distinguish one group from another.
27
By me growing my CQ Knowledge, I can better understand things that may otherwise miss when moving into a new cultural context.
28
This involves understanding the rules, albeit often unspoken, that are behind the behavior and assumptions in a particular culture—whether that is an ethnic group, an organizational culture, or
the subculture of a political party or religious group.
29
Looking at the CQ Knowledge definition there are ways to distinguish how someone might have a situation develop from a particular difference alternatively than cultural sense. It may seem as though I am not capable of leading individuals in a way that is beneficial for the information given, but in order for myself to grow in those areas, I must be able and willing to distinguish among the difference of cultural and personal situations. And willing to learn from the issues that may arise later. A culturally intelligent leader will learn to identify the personal quirks and characteristics of individuals versus those that fit cultural norms.
30
26
David Livermore, Leading with Cultural Intelligence: The Real Secret to Success, Second Edition
. (American Management Association, 2015), 69.
27
Ibid, 28
Ibid, 70. 29
Ibid. 30
Ibid, 78.
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CQ Strategy is the extent to which you are aware of what is going on in multicultural situations and the extent to which you check and plan accordingly. The scores I received from this model overall above 50%. I actually did great with this model. The area I need to grow is in planning. The score was 39%. My plans are to become more of a passionate individual when it comes to planning and being aware of the individuals that are around me and to try to make a greater impact. My spontaneity abilities will allow me to prepare for the issues that may occur for cultural diverse. With a little more of insight, I should be able to plan and make preparation in order to see and expect the differences and have a plan that will be beneficial. CQ Action is the extent to which we appropriately change our verbal and nonverbal actions when we interact across cultures.
31
The goal is to be yourself while figuring out which behaviors need to change in order to accomplish your objectives.
32
I noticed my overall scores were above 55%. I was actually surprised. Because I tend to become nervous when speaking in small groups or groups period. I guess my scores could have been better if I gain the experience needed with speaking to other diverse groups. But again I should not be surprised at the scores, I do work at a school and I also do customer service. Customer service, you will talk to all people from all over the nations. Even though you might not understand them, having to listen deeply will help with their understanding. How to Increase Cultural Intelligence The way I will increase Cultural Intelligence being more willful. Especially when it comes to adapting to intercultural communication as controverting to a better way. Even though I
may have the capability to speak to other individuals in a way it could transform, I tend to concentrate my training on anticipative objections beforehand. I will receive greater 31
Ibid, 158. 32
Ibid.
19
understanding distinction from cultures and how I can correctly reciprocate for the message of the gospel. Also, I will try to start traveling with a mission team to different countries in order to learn of their culture and customs. While visiting and learning of many cultures, I will be able to try different varieties of food. After this class is over, I will continue on the research to learning of different cultures and their ways of doing things. My Community Outreach The ministry where my husband and I are the founder and leaders, I serve as the Copastor
and leader of the Children ministry. I am thankful for the opportunity to serves in those areas. Our ministry is unique in its own way. We are a family that does not look at skin color, culture, background, etc… we all are here for one purpose to serve God. What makes our ministry so unique we have several outreaches outside the church, they are: Back to School Bash, Thanksgiving Drive, and Christmas Toy Drive. This is the time we all come together and give back to the community. We walk the streets and hand out baskets, we used this opportunity to get to know the families and extend Christ to them also invite them to church. As Livermore stated, Culture is all around. It shapes how you lead and it influences how others perceive your leadership.
33
As a person gets a better understanding the relevance of culture, they will be much better equipped to assess situations and make decisions that are appropriate for their organization
and the individuals involved.
34
Intercultural Communication in the Context What plays a major role in Intercultural Communication? The answer is the way we communicate with other individuals is our nature. I have noticed something about peoples they care more about how a person say something or speak to them rather than how they are actually 33
Ibid, 78. 34
Ibid.
20
saying it. Nonverbal messages provide the context for how accompanying verbal message should
be interpreted and understood.
35
Nonverbal communication is the way the human being shows expression. Nonverbal messages are often the primary means of signaling our emotions, our attitudes, and the nature of our relationships with others.
36
The nonverbal messages can be so intentional or intentional, quick to read, or oblivious in meaning.
37
I can recall a time when we had a person in need but were scared to ask for help. They would come around and say nothing, just stare. Our ministry would do a church outing, often time the person had to pay their own way. This particular time, the lady came and would say she was not hungry and just wanted to hang out. Of course that was not the reason, we found out later she did not have money to pay for
her meal. My thoughts are how a person will know if they someone in need of something if they do not speak up. Evaluation as Missions Matthew 28:18-20 speaks of the Great Commission wish it not unforced. The Disciples of Christ are go and preach about the gospel of Jesus. This possibly could mean being around other cultures that are different. I have meant people from many different cultures, because I travel much. The Great Commission does not place dimensions on the measure of how a disciple
of the Lord is to achieve their standards, and accepting functions as a mission’s connection is a way for several missionaries groups to avoid regulation and laws that are in place to hinder the word of God.
Rather than applying signs and covert connotations, missionaries who experience this design of commissions have an appropriate business to display as their determination for touching down a different country, despite the fact their main intention can be safeguarded as a 35
Chung 36
Chung 132. 37
Chung
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particular understanding that they develop to be partaking with others. This may seem deceitful to some individuals and an outlet for some others, as Christians, I believe we should use every juncture allowed for to us to influence all people with the hope for deliverance by engaging any factor required. I had to learn that everyone does not discern a culture unless they are from that culture. Looking back over the assessment, there has been some improvement to CQ Knowledge.
When we interact with local people as missionaries, we must understand that we bring our culture with us and the local people have their own culture.
38
As I continue to grow and learn from my CQ assessment I will enhance my knowledge gained from this class. Conclusion Believers of the gospel of Jesus Christ must be ethically knowledgeable in aligning to accurately communicate the truthfulness of God’s passion to everyone. They should be cognizant
of the different ministries that God has implanted in them while all in all how their context reveal
the Great Commission all over. Leaders should always retain focus of their consciousness that they are not solely speakers of the gospel to their actual background, but are chosen to set up assignments all over the nations to all genre of peoples. Some churches in America, have shamed
into a sensitivity of satisfaction when it comes to the aspect of spreading the word, because of global context that believers are capable to notice both the obligation and eagerness for reaching the truth of the love of God in order to even reach other cultures. As for the CQ, we as Christians need to keep enhancing our CQ. If we continue to increase our CQ we will have a surpassing understanding of the difference and some of similarities among cultures. Churches of today with multicultural congregation need to implement different approach to reaching all the people. When having a lifestyle that is pleasing 38
Chung 97
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to God, it can attract people to Jesus Christ, of course we know it will not save the person. But the design of teaching needs to provisional. The gospel word will remain the same!
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