BSBXCM501 Task 3 Assessment Templates V1

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C1|BSBXCM501 - Lead communication in the workplace Task 3 – Project to establish client communication strategy Assessment Templates Student ID Student Name First Name: Last Name: Submitting your assessment: Complete all assessment tasks, upload the Assessment Templates, and submit in Moodle for grading. Once your assessment is graded, you will receive an email notification. Check your grades and submission feedback on Moodle. Assessor’s acknowledgement: Please verify each of the following principles of assessment by placing a tick in each box. Refer to the assessor's handbook for further information if required. ☐ Authentic : I am assured that the evidence presented for assessment is the learner’s own work ☐ Valid: I am assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements ☐ Current: I am assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past ☐ Sufficient: I am assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency Greystone College Australia: BSBXCM501 Task 3 Assessment Templates Version 1.1221 Page 1 of 15

Task 3: Part 1 Client Communication Strategy for client engagement program Introduction Bounce Fitness will work with businesses in Brisbane, Sydney, and Melbourne's city centers, assisting them in being more productive while decreasing their total expenses through creative wellness programs and methods. The foundation of Bounce Fitness is two basic facts: Employees who are healthy are more productive than those who are chronically unwell. It is less expensive to avoid accidents or illnesses than it is to treat them once they occur. Traditional corporate health-care efforts are mostly reactive. Corporations do not pay for critical therapies until after their employees have been ill or wounded. The Bounce Fitness method is considerably more proactive, emphasizing preventive and excellent health promotion. Bounce Goals and Purpose: The purpose of the Bounce Fitness marketing plan is to serve as a guide for the organization and to provide clear and objective information about its products and services, including when dealing with third-party service providers. This allows prospective customers to make informed decisions about these products and services. Bounce Fitness assumes responsibility for all marketing materials disseminated on its behalf. 1. Information Requirements Internal and external information needs Policies, Procedures & Legislation Reports Bounce Fitness must provide current and accurate information to enable potential customers to make informed decisions. Brochures Bounce Fitness must market all products and services in an ethical manner, ensuring integrity, avoiding misleading or ambiguous statements and allowing the learner to make informed decisions Surveys and updates The Copyright Act of 1976 Customer loyalty Provide current and accurate information to enable prospective customers to make informed decisions Personal meetings Policy for survey application process Greystone College Australia: BSBXCM501 Task 3 Assessment Templates Version 1.1221 Page 2 of 15

2. Communication Protocols Information Person responsible Resource requirements Purpose Audience Frequency Method Reports Customer service manager Each month, the amount of clients serviced Bounce Fitness will offer a customised solution for each company as well as each employee within the company Customer service staff Twice a month Email Personal meetings HR department Staff performance results If the service is inconvenient, clients will not utilize it. Bounce Fitness understands this and makes every effort to make their services as handy as possible for their target clientele. Staff Monthly Face to face Brochures Marketing manager The qualities of the target audience are utilized to build techniques. Marketing team Every two months Intranet Surveys and updates Marketing team The marketing staff must submit the template to management for approval. Customer service personnel Monthly Social media Customer loyalty Customer service team Result- oriented strategy Marketing staff must develop marketing templates in accordance with the Bounce Fitness’s policies. Customer service staff Monthly Social media Greystone College Australia: BSBXCM501 Task 3 Assessment Templates Version 1.1221 Page 3 of 15

3. Communication alternatives for diverse audiences Bounce Fitness offers health concepts and programs to companies in the city's major business district. A wellness plan is a long-term endeavor that combines both health-promotion and exercise-related activities in order to help employees make beneficial lifestyle changes. Bounce Fitness will collaborate with a company's top management to design a wellness program's mission statement. Employees of the client organization will complete a health-risk assessment, after which they will be offered the option to meet with a health specialist to create a personalized health plan. Finally, Bounce Fitness will offer senior management with staff progress reports in order to implement the incentive program and track general improvements in employee behavior. Audience Text messages Calls Workout plans on App Social Media Cultural diversity x x Special needs x x x Disabilities x Client communication strategy Bounce Fitness will start by focusing on small to medium-sized enterprises in Brisbane, Sydney, and Melbourne's central business districts. The first step is to persuade top executives of the importance and advantages of wellness initiatives. This will be achieved by pursuing interactions and connections with business professionals who might benefit from using this service aggressively. Bounce Fitness will utilize similar techniques to promote its services to larger organizations in the CBDs of Brisbane, Sydney, and Melbourne after a solid image has been built, and then look into further areas of expansion. Bounce Goals and Purpose: The purpose of the Bounce Fitness marketing plan is to serve as a guide for the organization and to provide clear and objective information about its products and services, including when dealing with third-party service providers. This allows prospective customers to make informed decisions about these products and services. Bounce Fitness assumes responsibility for all marketing materials disseminated on its behalf. 4. Greystone College Australia: BSBXCM501 Task 3 Assessment Templates Version 1.1221 Page 4 of 15

Task 3: Part 2, Steps 1-4 Communication Plan template Organisational requirements a. Methods for implementing the client communication strategy Bounce Fitness wants to convey the idea that they can have a significant impact on the bottom line. This message will be delivered in a variety of ways. The production and distribution of printed documents will be the initial way. The printed brochures will outline all of Bounce Fitness' services and provide prospective consumers with information about the company's prior successes. Presentations to HR departments will also be used by Bounce Fitness. These presentations will allow Bounce Fitness to directly address any problems or 'pains' that businesses may have, as well as demonstrate how a wellness program or plan may help them meet their goals. Bounce Fitness will also use adverts in major business journals for sale in Brisbane, Sydney, and Melbourne to raise awareness and interest in Bounce Fitness' services among businesses in those locations. Finally, Bounce Fitness will spread information on its website. b. Organisational requirements As part of identifying all project stakeholders, the project manager will communicate with each stakeholder to determine their preferred frequency and method of communication. The project manager will maintain this information in the project Stakeholder Register. Standard project communications will be conducted in accordance with the Communication Matrix; however, depending on the communication requirements of the identified stakeholders, individual communication is acceptable and within the limitations outlined for this project. Stakeholder communication needs must also specify the project's communication channels and ensure that stakeholders have access to these channels, in addition to identifying communication preferences. All stakeholders, internal and external, must have the requisite access to receive project communications if project information is provided via secure means or through internal business resources. Greystone College Australia: BSBXCM501 Task 3 Assessment Templates Version 1.1221 Page 5 of 15

Summary of client communication strategy This Communication Management Plan establishes the communication framework for this project. It will guide communications throughout the life of the project and will be updated as communication needs change. This plan identifies and defines the roles of the people involved in this project. It also includes a communications matrix that sets out the communications requirements for this project. A detailed guide for conducting meetings details both the communication standards and how the meetings will be conducted, ensuring the success of the meetings. A project team directory is included to provide contact information for all stakeholders directly involved in the project. Updates or revisions may be necessary as the project proceeds or changes are accepted, as with most project plans. Adjustments in people, scope, funding, or other factors may necessitate updates or changes. Additionally, as the project progresses and new requirements emerge, modifications may be required. All suggested and accepted updates to the communications management plan must be managed by the project manager. The project manager will update the plan and accompanying paperwork once the modification has been authorized, and will notify the project team and all stakeholders. This technique is in line with the project's Change Management Plan, and it guarantees that all project stakeholders are kept up to date on any communications management changes. Communication expectations Managers have positions of control, making them responsible for the ethical behavior of people they supervise. They fulfill this duty by ensuring that all workers are aware of the company's ethical code and given the chance to clarify their knowledge. The most significant item in the business is a manager's behavior since it displays their business ethics in their leadership of the workplace. Managers are responsible for fostering workplace ethics through conveying ethical standards, providing ethics training to employees, clearly rewarding ethical acts and punishing unethical ones, and providing protective measures, as well as being a role model and visible. This bounce fitness assignment describes the company as a tiny single-branch organization with significant potential to develop across Australia, New Zealand, and Asia. India and China have large fitness-oriented markets in major cities, but before contemplating overseas markets, Bounce Fitness must first build a successful market development plan that allows the company to extend its operations by opening 12 to 16 locations in Australia. Bounce fitness can then consider expanding its operations to its immediate neighbour New Zealand, which will deliver international market expectations, based on which this bounce fitness assignment has proposed appropriate marketing strategies to ensure the company meets international market guidelines. Our management specialists from major colleges prepare Bounce Fitness assignments, allowing us to give you with a trusted assignment help online service. Greystone College Australia: BSBXCM501 Task 3 Assessment Templates Version 1.1221 Page 6 of 15

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