Organizational Performance Initiative

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School

Kenyatta University *

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Course

201

Subject

Communications

Date

Nov 24, 2024

Type

docx

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Uploaded by lornx

1 Organizational Performance Initiative Student’s Name Institutional Affiliation Course Title Instructor Date

2 Organizational Performance Initiative Organizational Problem In medical facilities, a serious organizational issue is a lack of communication. Organizations are built on cooperation, so maintaining that foundation requires effective communication. A successful organization needs well-developed communication skills among its members. Either verbal or written communication is possible. The phrase "miscommunication" refers to communication that is not sufficiently effective. Because most people, whether they are employees or patients, find it difficult to communicate, miscommunication is a significant issue in many healthcare organizations. While providing treatment, healthcare practitioners must communicate with their patients, follow the Joint Commission's care standards, and fulfill all other accreditation criteria. The Joint Commission developed a National Patient Safety Goal, which included handoff communication, in 2006 (Riesenberg et al., 2019). Later in 2010, this rule became a normal procedure in healthcare facilities. The first component of performance organizations is hand-off communication, which allows experts to communicate patient information with caregivers. It is permissible to use the patient's condition drugs, care, therapy, services, or other changes as long as they are adequately documented. Serious mistakes are more likely to occur when there is poor communication, and these mistakes may make it impossible to meet regulatory standards for quality and/or other factors, harm the organization or individuals, or both. Several issues and mistakes can arise from poor correspondence between staff members, clients, and clients' families. Effective communication is

3 a key element of intervention because it links constructive and positive communications and is essential to fostering a safe and healthy work environment. Numerous organizational problems, such as conflicts between departments and staff, employee panic and confusion, the provision of subpar care, and high staff turnover rates, can be brought on by poor communication. Staff members become confused when clients are discharged or transferred to different levels of care and there is a lack of communication regarding these events. In addition, administration-made policy changes are not properly communicated to the staff, which worsens confusion and reduces consistency (Al Kuwaiti & Al Muhanna, 2019). Poor healthcare delivery and high employee turnover rates are closely related to these organizational problems. Because of interdepartmental misconceptions about the behavior and wellness of clients, groups, and individuals experience frustration and resentment. Employee productivity and engagement are frequently affected by this annoyance. A lack of communication can be detrimental to teamwork, patient safety, leadership roles, and workplace culture. A healthcare facility's operations could suffer from poor communication, endangering the safety and care of its patients. Evidence-based Research Effective communication is necessary for all healthcare departments, but it is crucial in referral management departments in particular. When there is a referral with no supporting documentation, communication breaks down. According to NCBI research, the referral procedure has a serious problem. This issue might lead to extended wait times for

4 patients and increased insurance expenses. According to NCBI, referral letters usually lack the necessary precise information, which hampers communication. In a JAMA Network research, it was shown that more than 25% of released and readmitted patients may have been averted with improved communication (Rosen et al., 2023). In our institution, we conduct patient satisfaction surveys to track a variety of quality concerns, including communication. In 2018, just 43% of patients thought that staff workers had honestly communicated with them about their discharge. Most employees highlighted communication as a significant area for improvement in yearly assessment questionnaires. According to miscommunication research conducted by Crico Strategies, 38% of general medicine cases entail one or more communication problems (Humphrey et al., 2022). These troubling statistics demonstrate how inadequately our organization communicates. Solutions to the Communication Problem Healthcare literacy, cultural sensitivity, and language barriers can all be improved through better communication. More healthcare professionals would have succeeded if they concentrated on learning fresh, efficient communication strategies. Studies have shown that when medical professionals cannot receive their orders or instructions in writing, communication issues may occur (Hyland-Wood et al., 2021). Lack of information or referral orders without these things can also cause communication issues. Important nursing instructions, such as when to give patients specific treatments, were frequently included when important information about a patient's medical records was revealed. Nurses might have overlooked reading the written instructions in a patient's medical file if they had neglected to check that file.

5 The patient's health is put at risk and communication is hampered by how frequently these written referral notes are ignored, misunderstood, or not followed at all. This also affects all of the hospital's departments. Despite many healthcare institutions stressing the need for excellent communication, little can be done to tackle the problem of poor communication. Because they are worried about the consequences, they don't communicate with other departments as much, which leads to poor communication with patients and among all departments. Maintaining accurate communication can be done quickly and safely by using an electronic medical record (EMR). Staff members and medical personnel achieve this by recording important patient information that other medical personnel can use and see when treating the same patient. Even though communication has improved, some staff continue recording information in the EMR inaccurately and without any accountability (Tanwar et al., 2020). The issue is being addressed on a worldwide scale by applying process analysis technologies. These tools allow for the identification, documentation, and resolution of communication problems. By incorporating electronic to-do lists into other technologies, like patient care, the healthcare team can effectively inform patients about referrals and follow-up appointments. Standards and Accreditation Federally Qualified Health Centers are subject to many laws, rules, and regulations. Effective communication is one requirement. Although not required for communication, a license or accreditation is critical to ensuring that our organization adheres to all requirements, compliance, accreditation, safety, and quality efforts. Poor communication will eventually lead to a decline in the standard of patient care because it will be more difficult for us to meet all

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