6. CSB final
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School
Riphah International University Islamabad Main Campus *
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Course
BB
Subject
Communications
Date
Nov 24, 2024
Type
docx
Pages
10
Uploaded by dr_munazza
Communication skills for business
Submitted by:
Basharat Sharif
Task: 02 styles and method of oral communication:
Oral communication The sort of verbal communication known as oral communication occurs when we speak to another person. Because oral communication skills are the foundational elements that are required for the growth of literacy, having them is crucial for working in an organization. These abilities are crucial and necessary for speaking and listening. An individual who participates in oral communication speaks to the audience in order to convey his or her message. The audience is made up of listeners who take in the speaker's message.
Formal oral communication Formal oral communication is the kind of oral communication where we must adhere to certain morals and manners in order to communicate. The majority of this type of communication occurs
at work or within organizations. Formal oral communication also has various different uses, including
Face-to-face conversations
Official meetings
Presentations Informal oral communication This sort of oral communication, also known as informal oral communication, allows us to speak
freely in a welcoming setting without being constrained by ethics or manners. This is communication that takes place outside of organizations and the classroom. There are various forms of casual oral communication that can be used depending on the circumstance.
Face-to-face conversations
Telephone calls
Video calls with friends
2.1 Styles of oral communication:
Oral correspondence should be possible in specific styles. Individuals follow those oral correspondence styles based on their characters and based on the circumstances. There are five familiar styles of oral correspondence and those are:
Manipulative communication style;
This look is meticulous, cunning, and crafty. This strategy is used by people who are extremely skilled in controlling or influencing others for their personal benefit.
Passive communication styles;
It is well known that people who communicate passively agree to whatever the group as a whole wants.
Aggressive communication n style;
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Speaking in a scary, loud, threatening, or confrontational style is one way to communicate forcefully.
Passive-aggressive communication style;
This method of communication involves masking anger but still expressing it surreptitiously or subtly.
Assertive communication style;
One of the most recommended methods of communicating since it promotes and reflects a high feeling of sel.
2.2 oral communication in formal situations
How you convey specific information and how you actually communicate is extremely important
in associations and at business. Giving the right information in a privilege and formal manner to the ideal people or individuals is equally important as being effective in associations. Giving the right information that is formal information and data on the one hand. In this approach, formal communication and delivery are very important. However, the following considerations should be made while communicating in a corporate environment; 1.
To think about the substance and show of the presentation, the proposition, or the data that you should communicate and get your hands regarding the matter of review and thinking.
2.
It is significant to comprehend that the substance should be satisfactory, that the fundamental body and the end should be in accordance with the reason and make the undertaking or proposition suitable, which should then be acclimated to the progressive system and business goals. 2.3 Business Information Presentation and questions arising from it
Dealing with the customer's complaints without becoming aggressive is very tricky and difficult work. So oral communication has some attributes which should be followed for making it effective.
Listening to the complaint of a customer in the first place: The crowd or all gatherings engaged with oral correspondence ought to be magnificent audience members, which is the most critical part of an extraordinary discussion.
Clarity and conciseness: There shouldn't be any ambiguity or double meanings in the dialogue. This is a crucial element of efficient communication. It should also be brief, object-oriented, and simple enough for the reader to understand. (Schlee and Karns, 2017)
Think before speak: You should never talk without first thinking. When conversing with anyone, you should adopt a positive frame of mind because doing so will shield you from
a variety of issues that you could never have imagined.
Open-mindedness and respect: The speaker should always be respectful to both his audience and all other participants in the discussion. He ought to be accepting of other people as well.
Confidence: Your ability to talk confidently to people is another very powerful trait that will help you win the conversation. You will always gain from having this expertise in your life
Here is an illustration of a presentation regarding a sale that takes the form of a questionnaire, the
answers to which will reveal the necessary details.
1.
Which sales strategy are you employing?
2.
What distinguishes your product from others?
3.
How will the buyer be attracted to this product?
4.
What services will you offer your clients?
5.
What method of communication will you use?
Role Play through Oral Communication
Situation: A consumer calls the support line for Robert Plumbing Service. He needs assistance because a pipeline obstruction has obstructed his kitchen sink.
Me: How may I help you? I'm Robert from Robert Plumbing Service.
Customer: Hello, my name is from Westfield Street, and I have a concern.
Me: Yes, ma'am, please share your issue so that I may offer you any advice or assistance.
Customer: There's an obstruction in the pipeline, and my kitchen sink isn't draining.
Me: Since when has it been blocked?
Customer: Since this morning, Me: Have you placed any hard objects inside of it?
Customer: No.
Me: Ammm, after adding lemon and baking soda, I next pour hot, boiling water into the container.
Customer: I already did it, but it was ineffective.
Me: OK, let me know your address. (Joul, 2017)
Customer: Westfield Street, 456 house number.
Me: Alright, our crew will arrive in two hours.
Customer: What? 2 hours? It takes too much time; I can't wait that long.
Me: I'm sorry, lady, but due to protests, all the roads are closed, so it will take some time to get there. Only after the demonstration is ended will it be possible.
Customer: Why don't you come right away?
Me: I'm sorry, but you must wait because there is no other choice because all of the routes are blocked.
Customer, Ok, I am waiting for your team, hope so they will reach you in less time.
Me: Hope for better, take care of yourself, bye.
Customer: Bye (Ettinger et al., 2020)
Task 03; Styles and Methods of Written Communication
Written communication The use of written communication in organizations serves a variety of functions. There are four different sorts of written communication when it comes to how it is employed within enterprises.
Instructive written communication, informational written communication, transactional written communication, and persuasive written communication fall under these categories. In order to write effectively, you must make sure that whatever you are writing and regardless of the style that is necessary, you aim to utilize words that have clear meanings and are simple to grasp. Because you are representing your organization, write the communication's main points in simple, meaningful language. 3.1 Styles of writing For communication, a variety of writing styles are employed. There are various forms of communication that we use in both professional settings and private interactions. Here, I'll discuss some of the forms of communication that are employed in both official and informal settings. Casual language
This is the writing style that we employed for our regular daily correspondence with family and friends. This is merely for the friendly environment and in the free setting; it is not about controlling the others. Formal language
This writing style is employed in organizations for official purposes. This fashion focuses on a person's look and official expressions. You must have strong writing abilities and a strong vocabulary for this style.
Colloquial language
This type of writing is used for informal communication. A person communicates by using expressive language and color. For students from different regions, learning could be challenging.
3.2 Methods of written communication For textual communication, there are a variety of techniques. In this article, I'll talk about a few written communication techniques that are employed on a regular basis in businesses and that call for prompt and direct responses.
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Email
Letter
Instant messages
Postcard
Forms
Invoices
Resume
Work searchers use an educational plan vitae, frequently known as a CV, to feature their intellectual and expert accomplishments
Cody Fredrickson
Address
: Hartford CT
Phone no
: (123)456-7891
E-mail:
cfredrickson@email.com
Professional summary:
Highly skilled operations manager with fifteen years of experience in charge of managing all elements of production, planning, purchasing, inventory, shipping, receiving, and process development and improvement.
Education
Aug. 1998–Aug. 2002 at Green Valley State
Project management and cost control
Experience
Manager of Operations; Jul. 2019 – Present
23 customers were successfully established and maintained as part of a productive working relationship thanks to clear and simple project status communication.
Ensured that any project issues and changes to the work scope were adequately documented.
In close collaboration with the estimating team, I reviewed RFPs and change order requests to ascertain the necessary materials and labor.
Operations Manager from August 2015 to July 2019
Monitored project progress and pursued leads to close out pending orders
Assisted the outside sales team with customer needs and project follow-up to create future business opportunities, resulting in a 33% increase in clients over the course of two years.
Tools for corporate communication were developed to interact with the relevant departments and deliver services.
Skills
:
Operations Management skills.
Project Administration
Sales letter:
A sales letter is a piece of direct mail that is used to persuade customers to purchase a particular product or service in the absence of a salesperson.
487 Service Road, Hanover, Canada,
Contact Information Email Address: abc.234@ .com Phone: 449-6386-3329
Date: November 23, 2020.
Dear,
We are the Zoomade Company's recently established local representatives. We're happy to let you know that you don't need to worry about your pets. With just one phone call, we can arrange to visit your home and care for your animals. Our highly skilled veterinarians will treat your canines with outstanding care. To find out more about our services, you can also go to our website at ABC.234@.com.
I'm confident that you'll be happy with our services.
Sincerely,
Shawn Michael
Branch manager
Email:
Online computer to computer communication is involved. When one computer is connected to the internet, a user can send a message to a receiver whose computer is also online.
A candidate sent a resume for the vacant seat and now the company is giving a response.
From: Aaa@__.com
To: Zzz@__.com
Subject Company's response to the applicant
Dear Sir,
We are pleased to learn about your impressive academic history after receiving your résumé. We require a physics educator, and you have a background in biology. However, keep trying because
you are now on our radar and we'll contact you as soon as a position in the biology faculty becomes available. In the interim, take advantage of any better prospects you come across. Enjoy
a wonderful future.
Best wishes
Jordan Denum
Senior management
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References;