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School
University of Nairobi *
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Course
HUMAN RESO
Subject
Communications
Date
Nov 24, 2024
Type
pptx
Pages
15
Uploaded by phyllisogoti
How Team
Communication is
Linked to Team Task
and Relationship
Conflicts
•
Presented by
Introducti
on
•
Team communication is an
essential part of any team's
success. It involves the
exchange of ideas, knowledge,
and information among
members, which allows for
effective collaboration and
problem-solving.
•
Good team communication also
helps to foster positive
relationships between members,
resulting in fewer conflicts over
task assignments and
disagreements about roles
within the group.
Defining
Terms and
Variables
Task Conflicts
Disagreement over tasks
Communication issues
among team members.
Competing interests for
resources
Clear communication
channels & goal setting
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Communication’s role in resolving this conflict
involves:
Actively listening.
Being open-minded and willing to compromise.
Finding common ground amongst differing views.
Team tasks are linked closely with task conflicts
because they can hinder success if not appropriately
managed; groupthink may affect team
communication, while trust between members is
essential for effective problem-solving (Morrison-
Smith & Ruiz, 2020). Gender might also affect how
different tasks are divided up among teams which
could cause further tension if not addressed
appropriately.
Relationship Conflicts
o
Relationship conflict between people
o
Active listening and open dialogue to resolve conflicts.
o
Team communication builds trust for collaboration.
o
Group think, trust, gender influence team dynamics
o
Strategies to mitigate consequences of conflict
Team
Competiti
on
Competition can lead
to conflict.
Focus on collaboration
instead of competition.
Encourage friendly
rivalry and respect
between members
Manage team
competitions carefully
Promote positive
relationships among
team members
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Feeling
Safe on
the team
Open communication
Accept mistakes
Positively
acknowledge
perspectives
Proactively address
issues
Group
Think
•
Groupthink: making
decisions based on
unanimity
•
Causes: peer
pressure, social
dynamics
•
Strategies to mitigate
consequences
•
Resolving conflict by
open discussion
Team Trust
Trust is key to successful team
communication.
Open dialogue is important for
conflict resolution.
Without trust, relationships suffer and
conflicts arise.
Strategies mitigate consequences of
lack of trust
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Analyzing Team
Communication, Conflict and
Relationships Impact of Poor
Communication on Task
Conflicts
a.
Miscommunication and
disagreement
b.
Stifling creativity and motivation
c.
Further conflict among team
members
d.
Negative impact on performance
Impact of Poor
Communicatio
n on
Relationship
Conflicts
i.
Poor communication
leads to conflict
ii. Misunderstandings
cause arguments
iii. Tension, resentment
and mistrust arise
iv. Communication
should be open and
clear
Strategy
for
Mitigatin
g Effects
a. Encourage open
dialogue
b. Set clear
expectations
c.
Understand roles and
goals
d. Develop
communication skills
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Improving Team Performance
through Effective Communications
Open dialogue
Clear expectations
Constructive feedback
Active listening
Respect opinions
Trust culture
Progress review
Conclusion
•
Team communication is
essential for successful
collaboration and problem-
solving. Strategies such as
encouraging open
dialogue, setting
expectations clearly, and
developing a culture of
trust can help mitigate
task/relationship conflicts
while improving team
performance.
References
Bouchard, J., & Wong, J. S. (2021). Pathways to engagement:
An exploratory qualitative analysis of factors That facilitate
Men’s engagement in IPV intervention programs. Violence
Against Women, 27(14), 2642-2663.
Brunelle, E., & Fortin, J. A. (2021). Distance makes the heart
grow fonder: An examination of teleworkers’ and office
workers’ job satisfaction through the lens of self-
determination theory. Sage open, 11(1), 2158244020985516.
Gamil, Y., & Abd Rahman, I. (2023). Studying the relationship
between causes and effects of poor communication in
construction projects using PLS-SEM approach. Journal of
Facilities Management, 21(1), 102-148.
Khosravi, P., Rezvani, A., & Ashkanasy, N. M. (2020). Emotional
intelligence: A preventive strategy to manage destructive
influence of conflict in large scale projects. International
Journal of Project Management, 38(1), 36-46.
Morrison-Smith, S., & Ruiz, J. (2020). Challenges and barriers
in virtual teams: a literature review. SN Applied Sciences, 2, 1-
33.
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