13

pdf

School

Western Connecticut State University *

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Course

392

Subject

Communications

Date

Nov 24, 2024

Type

pdf

Pages

Uploaded by GeneralArmadilloMaster307

1 CONCEPT → Informal Communication 13/13  that's 100% RETAKE  13 questions were answered correctly . What is one strategy for successful, informal communication with colleagues? RATIONALE It’s true that people will generally be more receptive if you talk about something that makes you happy rather than something that’s bothering you. Report an issue with this question ●   ● Share complaints ● Focus on work ● Put it in writing  Be positive UNIT 1 — MILESTONE 1 13/13

2 CONCEPT → Digital Communication 3 What is one possible disadvantage of digital business communication? RATIONALE In order to open an email or read a text or scan a social media post, you must have a functioning device that is connected to the internet. We all know that there are times when we are unable to be online thanks to poor signal coverage or the dreaded dead battery. Report an issue with this question Personal and professional communication are different from one another. ●   ●   It is technology-dependent. ● It is less convenient. ● It can't be stored. ● It can’t be replicated. UNIT 1 — MILESTONE 1 13/13

CONCEPT → Your Role as Communicator 4 What dictates that professional communication be clear, concise, relevant, and objective? RATIONALE Professional communication is intended for an audience that you may not know well. Make an effort to appeal to and be understood by a diverse group. Report an issue with this question When promoting a youth center to local business owners, a communicator emphasizes the increased safety and foot traﬃc it will bring to the community and businesses. In doing so, what guideline of communication is the communicator demonstrating?  ●  ● The low intelligence of most audiences  The potential diversity of the audience ● The goal of creating joy ● Social protocols UNIT 1 — MILESTONE 1 13/13

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CONCEPT → The Seven Guidelines of Communication 5 RATIONALE Crafting communication with the audience in mind means thinking about what they need to know and how the message will affect them. Report an issue with this question In the context of business, effective communication is primarily about __________.  ●   ● Completeness ● Empathy ● Consistency  Understanding your audience ● earning more money ● appearing smart  building relationships UNIT 1 — MILESTONE 1 13/13

CONCEPT → Why Communication Skills Matter 6 RATIONALE The successful professional builds and maintains relationships, completes tasks, directs teams, and expresses ideas via effective communication. Report an issue with this question What is a key aspect of a person’s social media material as it is used to communicate their personal and professional image? RATIONALE A person’s web presence is a way of creating and sharing their brand. On most modern forms of social media, you share your ●   ● issuing orders  It aligns to their brand. ● It is visually exciting. ● It is highly engaging. ● It is fun. UNIT 1 — MILESTONE 1 13/13

CONCEPT → Personal Image 7 CONCEPT → The Basic Communication Model brand through the content that you share, like photos and videos and text posts. Report an issue with this question What are three core elements of the basic communication model? RATIONALE Communication involves a sender, who has information to pass on to someone else. There’s a message, the information the sender wants to pass on, and the receiver, the person who needs to get the message. Report an issue with this question ●   ● Sender, dialog, decoder ● Message, understanding, feedback  Sender, receiver, message ● Encoder, receiver, attention UNIT 1 — MILESTONE 1 13/13

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8 CONCEPT → Business Meetings 9 Effectively participating in a meeting that you are not leading is a crucial skill. What is one tip for effective participation in an internal meeting? RATIONALE Be prepared: Read the agenda ahead of time and make sure you are familiar with all agenda items that relate to your role or projects. Be ready to give status updates, and do any background work necessary to be well informed to contribute to the general conversation. Report an issue with this question Nonverbal communication is as important as verbal communication. When conveying bad news to the employees who report to you, what type of facial expression should you have? ●   ●   Be prepared ● Observe quietly ● Multitask ● Bring a snack UNIT 1 — MILESTONE 1 13/13

CONCEPT → Elements of Nonverbal Communication 10 RATIONALE Your facial expressions—a smile, a frown, a raised eyebrow, a grimace—can help you convey your message. Report an issue with this question Spoken communication is more likely than written communication to be __________.  ●    A serious expression ● A distracted expression ● A smirk ● A smile ● impersonal  synchronous UNIT 1 — MILESTONE 1 13/13

CONCEPT → Elements of Verbal Communication 11 RATIONALE Speech is generally synchronous and spontaneous, while writing is often asynchronous and prepared, and you can choose your medium based on how much preparation is required for the message. Report an issue with this question You have been asked to speak at a business luncheon on a specific topic. What is one thing you can do to encourage everyone to listen actively to you? ●   ● recorded ● prepared ● Take numerous breaks  Pause and ask them questions ● Skip some of your key points UNIT 1 — MILESTONE 1 13/13

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CONCEPT → Listening 12 RATIONALE If your listeners are not breaking in to clarify their understanding of your point, you can do it for them. By posing questions to confirm their understanding, you’re encouraging your audience to participate in active listening. Waiting until the end of a presentation to check for understanding is not a best practice, because by then it may be too late to provide clarification. Report an issue with this question What is a key way you can build your brand and promote your career at the same time? RATIONALE ●   ● Shorten the presentation ● Take a sabbatical ● Pursue relationship marketing ● Take psychology courses  Attend networking events UNIT 1 — MILESTONE 1 13/13

CONCEPT → Career Connections 13 CONCEPT → Formal Communication A great way to build your brand and promote your career is to network by seeking out professional interest groups in your field, either by doing a web search or talking to other people in the field. Report an issue with this question Simple reports like meeting minutes, expense reports, and status updates are examples of what? RATIONALE An informational report provides background and information without requiring a detailed evaluation. Report an issue with this question ●   ● Functional reports  Informational reports ● Analytical reports ● Periodic reports UNIT 1 — MILESTONE 1 13/13

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