Wk1Assgn_Strombom_E HUMN-2007
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Walden University *
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2007
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Communications
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Jun 3, 2024
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docx
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Uploaded by AgentUniverseJellyfish271
Helping Skills
1
Helping Skills and Their Importance to Human Services
Professional Practitioners
Elizabeth Strombom
Walden University
HUMN-2007 Developing the Helping Relationship
Jennifer Jean Beggs Weber
April 14, 2024
Helping Skills
2
Roles in the Helping Process
When individuals and families seek help, they first go to an agency or organization
based on what type of help they need. Whether public or private, these agencies and organizations aim to help them become more self-sufficient and provide resources that their community has available. Human services cover a variety of services, such as employment services, food and nutrition agencies, housing and shelter organizations, legal and victims' assistance organizations, public safety and disaster relief organizations, youth development organizations, and multipurpose human service organizations. (Moffat, 2011) Most of these agencies and organizations operate by state/local government, but there are also many private non-profit organizations and a few for-profit organizations. The roles of human service workers all perform the same basic needs to be able to help, and they are just as varied as the clients they support. Colleen Moffat stated that "The type of assistance they offer varies by client group, the type of organization that employs these workers, and their role in the organization." (Moffat, 2011) Human service workers act as liaisons between clients and care providers. (Moffat, 2011) The prominent roles that human service workers perform are meeting with the clients to
evaluate their needs, create an effective plan, and implement it. With this, they can steer their clients in the right direction to becoming self-sufficient. Helping skills contribute to being an effective human services professional practitioner. Suppose you do not exhibit helpful skills such as communication skills, the ability to ask others for help, and cultural humility, to name a few. In that case, the effectiveness of your help will be extraordinarily little or none—for example, communication skills. If you lack communication skills and cannot effectively verbalize your compassion and empathy, the client may not trust you enough to share personal information that may be sensitive. Lack of communication could also lead to miscommunication between co-workers, others who work with the client, and care providers, leading to an ineffective plan. Another example is cultural humility. Cultural humility is vital to understanding your clients across the globe. Human service professionals interact with individuals
and families from all social classes; learning and respecting their customs, beliefs, and values is crucial to becoming an effective human service professional practitioner.
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